Rent Manager Employees

Ryan is the organizational force behind LCS CEO Dave Hegemann, keeping his schedule, communications, and countless day-to-day priorities running seamlessly. As she jokingly puts it, her role is handling “all things Dave,” but her impact extends far beyond the executive office. A 16-year LCS veteran, Ryan has become a familiar face to many RMUC attendees and is celebrating her 13th conference this year. You’ll find her welcoming attendees and helping things run smoothly at the Registration Desk, where she’s always happy to answer questions and help you get your week off to a great start.

Whether she’s troubleshooting an issue, sharing best practices, or helping customers uncover new ways to use Rent Manager, Lillian enjoys making sure every user feels confident in the software. As a Product Support Specialist, she works directly with customers to provide guidance, training, and practical solutions that help them get the most out of Rent Manager. RMUC.26 marks Lillian’s very first conference, and she’s excited to meet customers face-to-face at the Product Support Booth, present her session, and experience everything RMUC has to offer. If you have a question, don’t hesitate to stop by—she’d love to help.


Session: Campgrounds 101

Helping customers discover how Rent Manager can transform their business is what Camille does best. As a Senior Sales Representative, she partners with property management companies to understand their unique needs, demonstrate solutions, and build lasting relationships that continue long after implementation. With 11 RMUCs under her belt, Camille knows the conference inside and out. Stop by the Sales Booth in Innovation Hall to connect with her, attend one of her sessions for practical insights, or simply say hello between events.


Sessions: Panel Discussion: Leasing & Marketing; Best Practices: Lease Renewal Automation

Katie is passionate about helping customers learn with confidence. As Training Administrator, she oversees and continually improves the educational resources available through Rent Manager University, ensuring users have access to clear, effective training materials whenever they need them. RMUC.26 will be Katie’s first conference, and she’s excited to step beyond the screen to meet attendees in person, share her expertise during her session, and experience the energy that makes RMUC such a memorable event.


Session: Best Practices: Property Management

Dan leads Rent Manager’s Customer Success team with one goal in mind: helping customers achieve lasting success with the software. From training and strategic guidance to long-term adoption planning, his team partners with property managers to maximize the value of their Rent Manager investment. During his third RMUC, you’ll find Dan leading sessions, assisting attendees in the Certification Practice Area, and connecting with customers to learn more about their goals and challenges. He enjoys hearing firsthand how Rent Manager is helping businesses grow—and where they can go next.


Sessions: Solutions: Improving Maintenance Response Time; Panel Discussion: Operations

If something needs moved, built, fixed, delivered, or set up during RMUC, there’s a good chance Brandon is already on it. As Facilities Coordinator, he’s one of the behind-the-scenes heroes who help transform months of planning into a seamless conference experience. Whether he’s coordinating logistics, solving last-minute challenges, or keeping operations running smoothly throughout the JW Marriott, Brandon is always ready to jump in wherever he’s needed. RMUC.26 marks his 11th conference, and his dedication helps ensure attendees can focus on enjoying every moment.

As Chief Operating Officer of LCS and Director of the Rent Manager User Conference, Brittany helps shape the vision, strategy, and execution behind both the organization and RMUC itself. From overseeing company operations to guiding the countless details that bring conference week together, she plays a central role in creating the experience attendees have come to expect. Now attending her 16th RMUC, Brittany looks forward to reconnecting with customers, strengthening relationships with sponsors and partners, and seeing another year of planning come to life.

Lauren is passionate about building meaningful connections across the property management industry. As Relationship Manager, she partners with associations, industry organizations, and strategic partners to strengthen relationships that benefit both Rent Manager and its customers. Throughout her third RMUC, Lauren will be sharing industry insights during panel discussions while connecting with customers, partners, and fellow professionals across Innovation Hall and beyond. She enjoys learning about attendees’ businesses and helping them discover new opportunities within the Rent Manager community.


Sessions: Panel Discussion: Industry Insights (Multifamily); Panel Discussion: Industry Insights (Single-Family)

Amanda loves helping people become more confident and efficient with Rent Manager. As a Training Specialist, she delivers webinars, leads live training sessions, and equips both customers and employees with the knowledge they need to succeed. During her third RMUC, Amanda will once again be sharing her expertise through educational sessions while assisting attendees in the Certification Practice Area. Whether you’re preparing for certification or looking to sharpen your skills, she’d be happy to share tips, answer questions, and help you make the most of your conference experience.


Sessions: Solutions: Handling Report Discrepancies; Solutions: Reducing Tenant Churn

Helping people grow is at the heart of everything Rob does. As a Professional Development Coach, he supports employees throughout their careers—from onboarding new hires to fostering continued professional development and long-term career success. After ten years with LCS, Rob is attending his first RMUC and is excited to step into a presenter role, meet customers in person, and experience the conference for the first time alongside attendees.


Session: Reporting 101

Nick leads the Sales team with a customer-first mindset, coaching representatives to build strong relationships and deliver solutions that create long-term success. He enjoys helping property management professionals discover new ways to maximize their investment in Rent Manager while ensuring his team delivers outstanding customer experience. Now attending his ninth RMUC, Nick will be sharing practical insights during his sessions and connecting with attendees throughout Innovation Hall. If you’re looking for ideas to improve efficiency or increase ROI, be sure to introduce yourself.


Sessions: Best Practices: Home Asset Management; Rent It or Own It, Cover It: Insurance Made Simple; Panel Discussion: Industry Insights (Single-Family)

Taylor leads Information Security efforts at LCS, helping safeguard both company operations and customer data through proactive security practices, risk management, and compliance initiatives. While much of his work happens behind the scenes, its impact is felt every day by customers who rely on Rent Manager. During his seventh RMUC, Taylor will once again lend his technical expertise to support presenters and ensure conference technology runs smoothly behind the scenes.

Whether he’s building strategic partnerships, hosting conversations on the Beyond Rent podcast, or connecting with industry leaders across the country, Joe is passionate about strengthening the property management community. As Director of Partnerships & Industry Relations, he leads teams focused on integrations, partnerships, and industry outreach that expand the Rent Manager ecosystem. During his sixth RMUC, you’ll find Joe leading engaging panel discussions, connecting with partners throughout Innovation Hall, and bringing his signature energy to the In the Hot Seat Closing Ceremony as our host.


Sessions: Panel Discussion: API; Panel Discussion: Industry Insights (Multifamily)

Ronnie helps customers stay connected by supporting LCS IT Services’ NDT phone systems and related technologies. As IT Support Team Leader, he works closely with both customers and internal teams to troubleshoot issues, provide technical guidance, and ensure businesses have reliable communication solutions they can count on. During his third RMUC, Ronnie will be at the IT Services Booth in Innovation Hall, ready to answer questions and discuss how LCS IT Services can strengthen your technology infrastructure.

If you’ve ever wondered how customer feedback becomes a new Rent Manager feature, chances are Ali has had a hand in making it happen. As Director of Product Management, she leads the Product, Product Analysis, and UX teams, working closely with customers and internal teams to shape the future of Rent Manager. A familiar face at RMUC, Ali is attending her 10th conference and looks forward to discussing upcoming enhancements, gathering attendee feedback, and sharing insights into where the platform is headed. Whether you’re curious about new functionality or have ideas you’d like to share, be sure to stop by one of her sessions or visit the New Features Booth.


Sessions: Panel Discussion: Power User Forum; Panel Discussion: Leasing & Marketing; Rent Manager Product Roadmap Discussion; Tips and Tricks: 2025–2026 Features

Keith oversees the technology that keeps both LCS and RMUC running behind the scenes. As Senior IT Services Manager, he leads the IT Consultant team, supports cybersecurity initiatives, and ensures internal Help Desk and NDT Support teams deliver exceptional service. Having supported the past eight RMUCs, Keith knows that dependable technology is essential to a successful conference. Throughout the week, he’ll be working behind the scenes—and occasionally in front of them—to ensure every presentation, connection, and system operates seamlessly.

Session: Panel Discussion: Cybersecurity

Behind every email campaign, conference promotion, social event, and piece of RMUC branding is a team dedicated to creating an exceptional attendee experience—and Kelsie helps lead those efforts. As Marketing Manager, she oversees a team responsible for promoting LCS products and services while supporting recruitment initiatives, employee engagement, company culture, and the planning and promotion of the Rent Manager User Conference. Now celebrating her 10th RMUC, Kelsie can often be found at the Rent Manager Merch Booth or helping coordinate networking events and conference activities throughout the week. If you have feedback about RMUC, she’d love to hear it.

When it comes to APIs, custom tools, reports, and Rent Manager Certification, Tobias is one of the team’s go-to experts. As a Senior Product Expert, he supports the Customer Experience team with advanced technical solutions while helping develop and maintain the Rent Manager Certification platform. At his seventh RMUC, Tobias will once again be helping attendees earn their certifications in Innovation Hall. Whether you’re preparing for an exam or looking to expand your technical knowledge, he’s always happy to answer questions and share practical advice.


Session: Tips and Tricks: Pro Scripting Tactics

Nicole is passionate about making even the most complex Rent Manager topics approachable and easy to understand. Whether she’s leading webinars, teaching Bootcamps, or providing one-on-one instruction, she enjoys helping both customers and employees build confidence with the software. During her second RMUC, Nicole will once again share her expertise through Core Bootcamp, Scripting sessions, and conversations with attendees looking to sharpen their skills. If you’re eager to expand your Rent Manager knowledge, she’s always happy to help.


Sessions: Rent Manager Core Bootcamp; Scripting 101

Evan enjoys helping property management companies discover how Rent Manager can streamline their operations and support long-term growth. From introducing new customers to the platform to guiding them through the onboarding process, he focuses on building relationships that extend well beyond the initial sale. During his fourth RMUC, you’ll find Evan at the Sales Booth in Innovation Hall connecting with customers, answering questions, and hearing firsthand how Rent Manager has made a difference for their businesses.


Session: Violations 101

For many attendees, Chris is one of the most recognizable faces of RMUC. As Chief Customer Experience Officer, he provides strategic leadership for the teams responsible for implementation, training, documentation, quality assurance, and customer success—all with the goal of helping customers maximize the value of Rent Manager. A veteran of 15 RMUCs, Chris will once again be everywhere throughout conference week: teaching Administrator Bootcamp, presenting multiple sessions, connecting with customers, supporting the Rent Manager Sandbox, and joining CEO Dave Hegemann on stage for the In the Hot Seat Closing Ceremony. His passion for customer success is evident in every conversation.


Sessions: Administrator Bootcamp; Panel Discussion: Industry Insights (Manufactured Housing); Best Practices: Transitioning to Express; Best Practices: Building Custom Workflows

If you spot a camera during RMUC, there’s a good chance Jason is behind it capturing the moments that make conference week unforgettable. As a Video Content Specialist, he creates engaging video content ranging from product feature highlights to customer success stories and event coverage. RMUC.26 marks Jason’s first conference, and he’s excited to document the energy, excitement, and connections that define the attendee experience. If you see him filming, don’t be surprised if you end up in next year’s highlight reel!

Nakia plays an important role in strengthening the relationships between Rent Manager and its growing network of integrated partners. She coordinates business reviews, hosts webinars, and collaborates with partners to ensure integrations continue delivering value for customers. During her fourth RMUC, Nakia is looking forward to reconnecting with familiar partners, meeting new attendees, and helping customers discover solutions that make their businesses even more efficient.


Session: Better Operations with a 24/7 Resident Call Center

As Director of Marketing, Erin leads the talented team responsible for bringing the LCS and Rent Manager brands to life. From digital campaigns and print collateral to video production, social media, events, and RMUC itself, she oversees strategic marketing initiatives that support every stage of the customer journey. She also mentors a team of more than 20 marketing professionals, fostering creativity, collaboration, and professional growth. Now attending her 13th RMUC, Erin enjoys seeing months of planning come together while connecting with customers, partners, and colleagues throughout conference week.

Rachel leads Human Resources at LCS with a focus on building a workplace where employees can thrive. From talent development and leadership coaching to compensation, benefits, and company culture, she partners with leaders across the organization to support long-term growth and success. During her seventh RMUC, Rachel will be one of the first friendly faces attendees meet at the Registration Desk, helping welcome everyone to another exciting conference experience.

If you’ve liked, shared, or commented on an RMUC social media post, you’ve probably seen Mariah’s work. As Social Media Specialist, she develops engaging content that highlights LCS brands, events, services, and company culture while managing both organic and paid campaigns across multiple platforms. Throughout her second RMUC, Mariah will be everywhere the action is—capturing photos, filming videos, and sharing conference highlights in real time. If she points a camera your way, don’t be shy—you just might become part of the RMUC story.

Owain helps bridge the gap between Rent Manager and the online experiences property managers rely on every day. As Professional Services Web Tech Lead, he develops and supports website integrations, researches emerging web technologies, and maintains tools that help customers create seamless digital leasing experiences. Attending his first RMUC, Owain is excited to demonstrate how Rent Manager works alongside property management websites and connect with customers looking to elevate their online presence.

Brian is passionate about helping both customers and his sales team succeed. As Sales Manager, he coaches representatives to deliver thoughtful, customer-focused solutions while encouraging innovation through the use of AI-powered tools and best practices. RMUC.26 marks Brian’s first conference, and he’s looking forward to meeting customers in person, sharing practical insights into Orion AI, and hearing how property managers are using technology to improve their businesses.


Session: Tips and Tricks: Orion AI

Saritha helps transform big ideas into the technology that powers Rent Manager. As Director of Software Development, she provides architectural leadership, guides the product development roadmap, and mentors multiple development teams responsible for bringing new features to life. With nearly 16 years at LCS and six RMUCs behind her, Saritha enjoys answering customers’ technical questions and giving attendees a behind-the-scenes look at how Rent Manager continues to evolve. Stop by the Ask a Developer Booth to connect with her.

Julie leads the Professional Services, Business Intelligence, and Project Management teams, helping customers tackle complex initiatives while turning data into meaningful business decisions. She works closely with leadership and customers alike to ensure projects deliver lasting value and measurable results. During her eighth RMUC, Julie will be available at the Professional Services Booth to discuss customer challenges, strategic initiatives, and ways to maximize the power of Rent Manager. She especially enjoys learning about the unique ways customers use the software to support their businesses.


Session: Panel Discussion: Power User Forum

Carrie believes exceptional customer support starts with investing in people. As Product Support Manager for the Finance and Email teams, she coaches and develops her team while focusing on service quality, productivity, and first-call resolution. After 17 years with LCS, she’s built countless relationships with customers, making RMUC one of her favorite weeks of the year. During her sixth conference, you’ll find Carrie at the Product Support Booth connecting with attendees, supporting her team, and catching up with familiar faces. She says seeing customers at RMUC feels like a family reunion—and she wouldn’t have it any other way.

Daniel leads the Integrations, Mobile, and Scripting Product Support teams, helping them deliver responsive, knowledgeable support while continuously improving efficiency and the overall customer experience. He enjoys mentoring his team and finding new ways to make support interactions even more effective. During his fifth RMUC, Daniel will be sharing his expertise through educational sessions and conversations at the Product Support Booth. Whether you have questions about integrations or simply want to discuss best practices, he’d be happy to connect.


Sessions: Simplifying Rent Payments and Reconciliations with Zego; Panel Discussion: Modern AP in Property Management

As Chief Technology Officer, Tony helps shape the long-term vision for Rent Manager by guiding technology strategy, product innovation, and software development across the organization. He works closely with teams throughout LCS to ensure new technologies deliver meaningful value for customers while supporting the platform’s continued growth. Having attended every RMUC since the conference began, Tony remains one of its most familiar faces. Be sure to attend the Product Roadmap Discussion to hear his perspective on where Rent Manager is headed and what’s on the horizon.


Session: Rent Manager Product Roadmap Discussion

Tanya enjoys helping property management professionals discover solutions that simplify their day-to-day operations. By taking time to understand each customer’s unique business, she recommends features, integrations, and workflows that help maximize the value of Rent Manager. RMUC.26 marks Tanya’s first conference, and after hearing so many great stories from coworkers and customers, she’s excited to finally experience it herself. Stop by the Sales Booth or attend her session to introduce yourself—she’s looking forward to meeting you.


Session: Tips and Tricks: RM Communication

Joe enjoys introducing prospective customers to everything Rent Manager has to offer. Through personalized product demonstrations and thoughtful conversations, he helps property management companies identify solutions that support their goals and future growth. During his third RMUC, Joe is excited to reconnect with customers, meet new faces at the Sales Booth, and share practical insights during his session. If you see him around Innovation Hall, don’t hesitate to stop by and chat.


Session: Service Manager 101

Every great software experience begins with understanding the people who use it—and that’s exactly what Sophia focuses on every day. As a UX Designer, she partners directly with customers through the Customer Discovery Program, transforming their feedback into intuitive, user-centered designs that solve real-world challenges. During her second RMUC, Sophia is especially excited to meet many of the customers she’s collaborated with virtually and continue gathering insights that will help shape the future of Rent Manager.


Session: Bird’s Eye View 101

Will serves as a technical resource for both customers and his fellow Product Support Specialists, leading the Integrations team while helping strengthen relationships with Rent Manager’s integrated partners. He enjoys solving complex challenges and helping customers get the most from their connected technology solutions. During his second RMUC, you’ll find Will at the Product Support Booth throughout the week, where he’s always happy to answer questions, troubleshoot issues, or discuss integrations.


Session: Tips and Tricks: rmAppSuite Pro

For Brooke, RMUC is much more than a conference—it’s the culmination of more than a year’s worth of planning, creativity, and collaboration. As Event Marketing Team Lead, she assists with the strategy, logistics, promotion, and execution of RMUC, helping transform ideas into memorable attendee experiences. During conference week, you’ll likely spot Brooke moving quickly from one event to the next, ensuring every detail comes together as planned. If you catch her with a free moment, be sure to say hello—or stop by the Merch Booth to connect.

Behind many of RMUC’s digital experiences is Kari. In addition to overseeing company data management and analytics at LCS, she manages the RMUC mobile app and Cvent event platform, helping attendees stay informed and connected throughout conference week. With 11 years at LCS and eight RMUCs behind her, Kari is a familiar face at Registration, educational sessions, and throughout the conference. She especially enjoys reconnecting with longtime customers each year and hearing how their businesses have grown alongside Rent Manager.


Session: Best Practices: Managing Your Digital Presence

Jeremy leads the Rent Manager Sales organization with a focus on empowering both customers and his team to succeed. By developing sales strategy, mentoring future leaders, and maintaining a customer-first approach, he helps ensure every interaction delivers long-term value. Now attending his 11th RMUC, Jeremy looks forward to reconnecting with customers, meeting prospective clients, and collaborating with industry partners throughout the week. Whether he’s presenting, visiting the Sales Booth, or searching for his next cup of coffee, he’s always happy to talk shop.


Sessions: Panel Discussion: Industry Insights (Manufactured Housing); Panel Discussion: Operations

With more than two decades at LCS, Brian has played a key role in the evolution of Rent Manager from the very beginning. As Director of Software Development, he leads multiple development teams, providing technical leadership, architectural guidance, and project oversight to help deliver the innovative features customers rely on every day. A familiar face at every RMUC to date, Brian loves hearing directly from customers about how they’re using Rent Manager and where they’d like to see it go next. Stop by the Ask a Developer Booth to share your ideas—those conversations are one of the highlights of his conference every year.


Session: Panel Discussion: Maintenance

Andrew is passionate about helping both customers and his team grow. As a Product Support Team Leader, he mentors Product Support Specialists, guides them through complex customer issues, and encourages continuous learning while maintaining the high level of service Rent Manager users expect. During his fourth RMUC, Andrew will be presenting educational sessions and spending time at the Product Support Booth, where he enjoys helping attendees solve challenges, discover new features, and get even more value from Rent Manager.


Sessions: Panel Discussion: Maintenance; Tips and Tricks: Receivables

Building genuine relationships is one of Andrej’s favorite parts of working in Sales. He partners with prospective customers to understand their business goals, demonstrate how Rent Manager can support their operations, and help them confidently evaluate the platform. RMUC.26 marks Andrej’s second conference, and he’s especially excited to meet many of the customers he’s worked with remotely for the first time. If you’re visiting the Sales Booth, be sure to stop by and introduce yourself.


Session: Evictions 101

If RMUC.26 catches your eye, there’s a good chance Samantha helped bring it to life. As one of LCS’ Graphic Designers, she plays a significant role in creating the conference branding, signage, and visual elements you’ll see throughout the venue. She’s also RMUC’s longtime photographer, capturing the moments, memories, and smiling faces that define conference week. Now attending her ninth RMUC, Samantha is always on the move with camera in hand—so if you see her, strike a pose!

After more than 25 years with LCS, Matt has become one of the behind-the-scenes leaders who helps make RMUC possible. As Purchasing & Facilities Manager, he oversees everything from technology and equipment procurement to facility operations, ensuring the organization has the resources it needs to succeed. During conference week, Matt helps coordinate countless logistical details so presentations, meeting spaces, and attendee experiences run without interruption. Having attended every RMUC, he knows that it’s often the little details that make the biggest difference.

Kristina enjoys helping customers build confidence with Rent Manager through engaging, practical training experiences. Whether she’s leading webinars, creating online learning materials, or working directly with customers, her goal is to make learning approachable and enjoyable. RMUC.26 marks Kristina’s first conference, and she’s excited to share her expertise during her presentation, meet attendees face-to-face, and experience the excitement of RMUC for the very first time.


Session: Solutions: Reducing Time to Turn

Most attendees will never notice Chris’ work—and that’s exactly how he likes it. As IT Infrastructure Manager, he oversees the systems that keep Rent Manager running reliably while managing Data Center operations and partnering with the Information Security team to protect critical infrastructure. During his ninth RMUC, Chris will once again be working behind the scenes to ensure the conference’s technology, networking, and Wi-Fi perform flawlessly, helping create a seamless experience for every attendee.

Justin enjoys solving technical challenges that help make Rent Manager even more powerful. As a Software Developer focused on rmAppSuite Pro, he collaborates closely with fellow developers to design, build, and enhance features that improve the customer experience. Now attending his seventh RMUC, Justin looks forward to discussing product functionality with attendees, answering technical questions at the Ask a Developer Booth, and sharing his expertise during his educational session.


Session: Tips and Tricks: rmAppSuite Pro

Luke helps expand the Rent Manager ecosystem by building strong relationships with technology partners and guiding new organizations through the integrations program. As Partnerships Manager, he also plays a key role in developing the sponsorship opportunities that help make RMUC possible each year. During his fifth conference, Luke will be connecting with partners throughout Innovation Hall, helping customers discover integrated solutions, and strengthening the relationships that continue to grow the Rent Manager community.


Sessions: Modernizing Security Deposit Management with Rentable; Panel Discussion: Integrated Solutions for Property Management

Peter enjoys helping customers navigate the financial side of Rent Manager with confidence. As a Product Support Specialist, he works directly with users to answer questions, troubleshoot issues, and provide guidance on accounting-related functionality. RMUC.26 is both Peter’s first conference and his first visit to San Antonio, making this an exciting milestone. Whether you attend his session or simply see him throughout the week, be sure to say hello—he’s looking forward to meeting the customers he supports every day.


Session: Best Practices: Third-Party Management

Noah helps ensure future Rent Manager enhancements are built around real customer needs. As a Product Analyst, he researches existing functionality, analyzes customer feedback, and collaborates with development teams to turn ideas into meaningful software improvements. During his second RMUC, Noah will be demonstrating upcoming features in Innovation Hall while gathering valuable attendee feedback that helps shape future releases. He enjoys hearing firsthand how customers use Rent Manager in their day-to-day operations.


Session: Bank Reconciliations 101

Helping customers succeed is what motivates Mikaela every day. As a Customer Success Team Leader, she works directly with users to troubleshoot challenges, demonstrate features, and identify opportunities to improve efficiency through Rent Manager. She also mentors her team to deliver the proactive guidance customers rely on. During her second RMUC, Mikaela looks forward to presenting, connecting with attendees at the Product Support Booth, and celebrating alongside customers during the week’s networking events.


Session: Commercial Management 101

When it comes to accounting in Rent Manager, Amber is one of the team’s trusted experts. As Senior Training Specialist, she develops educational content and delivers training that helps both customers and employees confidently navigate accounting workflows and financial processes within the software. During her second RMUC, Amber is excited to share practical insights through multiple educational sessions while connecting with attendees looking to strengthen their accounting knowledge and maximize the value of Rent Manager.


Sessions: Panel Discussion: Industry Insights (Commercial); Tips and Tricks: Key Accounting Tools; Solutions: Protecting Financial Data

Carson is passionate about helping people learn, whether he’s coaching his team or working directly with customers. As Training Manager, he oversees internal training initiatives, supports webinar development, and partners with customers to better understand their educational needs. A familiar face at his eighth RMUC, Carson will be assisting attendees in the Rent Manager Sandbox, leading the Rent Manager Core Bootcamp, and helping customers discover new ways to get the most from the software.


Sessions: Rent Manager Core Bootcamp; Solutions: Reducing Delinquencies

Few people know Rent Manager’s Metered Utilities functionality better than Tessa. As Metered Utilities Specialist, she helps customers navigate utility billing, manages monthly rate updates, creates utility configurations, and stays ahead of industry changes that impact billing processes. During her third RMUC, Tessa looks forward to sharing her expertise during her session and connecting with customers at the Professional Services Booth to answer questions and help simplify even the most complex utility workflows.


Session: Tips and Tricks: Metered Utilities

Dave has spent years helping property management companies strengthen their technology and cybersecurity strategies. As Senior IT Sales Representative, he works closely with customers to identify solutions that protect their businesses while regularly speaking at industry events about cybersecurity best practices. Now attending his 17th RMUC, Dave remains one of the conference’s most recognizable presenters. Whether he’s participating in the Cybersecurity panel or connecting with attendees at the IT Services Booth, he’s always eager to discuss today’s evolving technology landscape.


Session: Panel Discussion: Cybersecurity

Zack believes the best customer relationships are built on trust, collaboration, and understanding each property’s unique goals. As a Sales Representative, he partners with customers to recommend features, demonstrate solutions, and advocate for their needs across the organization. During his second RMUC, Zack is excited to reconnect with customers, present his educational session, and experience all the excitement that conference week has to offer—including a certain unforgettable Premier Social Event.


Session: Tips and Tricks: Payables

As Chief Financial Officer, Chuck provides financial leadership that helps position LCS for long-term stability and continued growth. From overseeing accounting operations and financial reporting to supporting strategic business decisions, his work plays an important role in the company’s continued success. During his eighth RMUC, Chuck looks forward to connecting with customers, meeting partners, and seeing firsthand the impact RMUC has on the property management community. Every conference brings new conversations—and new perspectives—that he enjoys taking back to the office.

Tony helps transform data into meaningful insights that support teams across LCS. As a Business Intelligence Analyst, he develops internal reporting, fulfills data requests, and contributes to company-wide data management initiatives that help drive informed decision-making. Attending his first RMUC after four years with the company, Tony is excited to connect with customers during his partner session and throughout Innovation Hall while experiencing everything RMUC has to offer for the first time.


Session: Panel Discussion: Screening and Verification Strategies for Confident Leasing

Lindsey is passionate about helping customers build a strong foundation for long-term success with Rent Manager. As Director of Implementation & Training, she leads the teams responsible for customer onboarding, training, Rent Manager University, and the Rent Manager Certification program, ensuring customers have the knowledge and resources they need from day one. During her sixth RMUC, Lindsey will be a familiar face throughout conference week—teaching Administrator Bootcamp, leading educational sessions, and helping attendees explore the Rent Manager Sandbox. She enjoys seeing customers grow in confidence and discovering new ways to maximize their investment in the software.


Sessions: Administrator Bootcamp; Tips and Tricks: User Customizations

Stephanie enjoys helping customers feel confident as they begin their Rent Manager journey. As an Implementation Team Leader, she mentors implementation consultants, helps shape team processes, and partners directly with customers to ensure successful software deployments. Attending her second RMUC, Stephanie is excited to meet customers in person, share best practices during her session, and continue building relationships long after implementation is complete.


Session: Best Practices: Move-Out Management

Every Rent Manager release involves countless moving parts, and Lori helps bring them all together. As Senior Director of Release Management, she oversees release planning, customer rollout strategies, and cross-functional collaboration to ensure new features are delivered smoothly and with customers in mind. After 17 years with LCS and 13 RMUCs, Lori values the opportunity to connect directly with attendees, hear their feedback, and learn how new features are making an impact. Those conversations help shape future improvements and keep customers at the center of every release.


Session: Panel Discussion: Industry Insights (Commercial)

Craig helps turn long-term product vision into scalable technology solutions that power Rent Manager’s continued evolution. As Director of Software Development, he provides strategic and technical leadership across key initiatives, including APIs, user portals, database performance, and platform architecture. With more than 20 years at LCS, Craig brings a wealth of experience to every customer conversation. During his eighth RMUC, you’ll find him at the Ask a Developer Booth discussing everything from development strategy to technical functionality. He enjoys hearing directly from customers and exploring the ideas that will help shape the future of Rent Manager.


Session: Panel Discussion: API