Full Agenda

Monday, October 19

3:30 PM – 4:30PM

RMUC Connect: First-Time Attendees Meet & Greet

RMUC Connect is the perfect starting point for first-time RMUC attendees. Designed to help you feel welcome and confident from the very beginning, this networking event brings together fellow newcomers to connect, share expectations, and start building meaningful relationships. Meet others who are experiencing RMUC for the first time, swap insights, and kick off your conference experience with a strong sense of community.

Begonia/BottleBrush/BlueBonnet/Dogwood

Requirements:

CPE Credits: (0)

Sponsored By:

Monday, October 19

7:30 PM – 9:30PM

Dia de los Muertos Opening Reception

Start RMUC.26 in style at the Día de los Muertos Opening Reception. Enjoy a drink, connect with fellow attendees, and immerse yourself in a vibrant, celebratory atmosphere as we kick off an unforgettable week in San Antonio.

River Bend Pavilion/Lawn

Requirements:

CPE Credits: (0)

Sponsored By:

Tuesday, October 20

7:30 AM – 8:30AM

Breakfast

Grand Oaks J-S

Requirements:

CPE Credits: (0)

Tuesday, October 20

7:30 AM – 5:15PM

Registration Open

Registration Desk

Requirements:

CPE Credits: (0)

Sponsored By:

Tuesday, October 20

8:45 AM – 10:15AM

Keynote Address, Featuring Dave Hegemann

The Rent Manager Keynote Address is the official kickoff to RMUC.26. LCS President & CEO, Dave Hegemann, will share what’s on the horizon for Rent Manager—from program insights, new feature announcements, and product demonstrations, to where the next Rent Manager User Conference will be held. You don’t want to miss this once-a-year insider event!

Grand Oaks G-J

Requirements:

CPE Credits: (0)

Dave Hegemann

CEO

Rent Manager

Tuesday, October 20

10:15 AM – 5:15PM

Rent Manager Certification Open

Cibolo Canyon 2

Requirements:

CPE Credits: (0)

Tuesday, October 20

10:15 AM – 11:30AM

Innovation Hall Grand Opening All Exhibits & Rent Manager Experience Open

Explore Innovation Hall and discover how more than 75 PropTech providers can enhance your operation’s capabilities and productivity. Visit each sponsor booth to learn about tools and services that integrate with Rent Manager.
Then, spend some time with the Rent Manager team while exploring The Rent Manager Experience inside Innovation Hall. Take a deep dive into our newest enhancements and resources, get product support, test out new Rent Manager features, check out this year’s merch offerings, and more.
With every interaction, you’ll earn tickets for our RMUC.26 Prize Raffle!

The Nelson Exhibit Hall

Requirements:

CPE Credits: (0)

Tuesday, October 20

11:30 AM – 5:15PM

Innovation Hall & Rent Manager Experience Open

The Nelson Exhibit Hall

Requirements:

CPE Credits: (0)

Tuesday, October 20

11:30 AM – 12:45PM

Lunch

Grand Oaks J-S

Requirements:

CPE Credits: (0)

Tuesday, October 20

12:45 PM – 2:00PM

Service Manager 101

Maintaining the quality of your properties is the key to happy residents and a healthy bottom line. If you’ve ever felt overwhelmed by maintenance requests or are just starting to explore how Rent Manager handles service issues, this class is for you. Service Manager 101 is an approachable, welcoming entry point designed for anyone new to our maintenance tools.

We start at the very beginning—no prior experience needed—and guide you through a basic working knowledge of the feature set. We’ll look at how to take a service issue from initial creation to final resolution, ensuring nothing falls through the cracks. You’ll also learn how to use checklists to keep your team on track and how to seamlessly link maintenance work to tenant invoices and vendor bills. To help you stay organized, we’ll show you how to manage issue lists for instant “at-a-glance” overviews and introduce time-saving features like recurring and memorized issues. While our primary focus is on the fundamentals, we’ll also sprinkle in some essential tips to help you work smarter from day one.

Lesson Objectives

Create and resolve service issues end-to-end within the Rent Manager ecosystem.
Utilize checklists and issue lists to maintain an organized, high-level overview of property maintenance.
Link service requests directly to tenant invoices and vendor bills to ensure accurate financial tracking.
Save time on common tasks by setting up recurring and memorized service issues.

Cibolo Canyon 5

101 Session

These are foundational, introductory walkthroughs designed for users who are new to a feature or need a comprehensive refresher. They cover the ‘ground-up’ setup and basic day-to-day usage of the software.

Beginner

Requirements:

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Joe Lysaght

Sales Representative

Rent Manager

Tuesday, October 20

12:45 PM – 2:00PM

Scripting 101

Rent Manager scripting is a command-based, read-only language that you can use to customize the output of everything from letters to reports to fee calculations and more! If the idea of “coding” feels intimidating, don’t worry—this is the perfect place to start. Scripting 101 is an approachable, welcoming session designed for absolute beginners; no prior experience is required to succeed.

We start at the very beginning to demystify how scripting works and show you how to take advantage of these tools today. This session focuses on fundamental scripting logic and introduces you to the built-in aids Rent Manager provides to make writing scripts much simpler than you might think. You’ll explore how scripts function across various modules and see firsthand how a few lines of code can solve complex business needs. You’ll walk away with a solid foundation and the confidence to begin building scripts that make your data work for you.

Lesson Objectives

Understand the fundamental rules and logic behind the Rent Manager scripting language.
Identify the key areas where scripting is most commonly used to enhance your system’s output.
Utilize built-in scripting tools to simplify the writing and implementation of custom code.
Gain the confidence to create basic scripts that personalize your Rent Manager experience.

Cibolo Canyon 7

101 Session

These are foundational, introductory walkthroughs designed for users who are new to a feature or need a comprehensive refresher. They cover the ‘ground-up’ setup and basic day-to-day usage of the software.

Beginner

Requirements:

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Nicole Gilley

Training Specialist II

Rent Manager

Tuesday, October 20

12:45 PM – 2:00PM

Tips and Tricks: User Customizations

Rent Manager is famous for its flexibility, but the real power lies in making the software work for each individual on your team. This session focuses on tailoring the user experience to match your business needs and, more importantly, the specific requirements of your staff.

Join us for a rapid-fire exploration of high-impact customizations that align Rent Manager with your unique workflows. We’ll provide recommendations on managing permissions, customizing the interface for different job roles, and striking the perfect balance between near-limitless options and a simplified, user-friendly experience. Whether you’re looking to reduce clicks or declutter screens, you’ll walk away with the tools to build a workspace that helps your team stay focused and efficient. Move beyond a one-size-fits-all approach and master the features that make the program feel like it was built specifically for your staff.

Lesson Objectives

Tailor the interface and look-and-feel of Rent Manager to match specific job roles and individual preferences.
Implement permission management strategies that provide access to essential tools while removing unnecessary clutter.
Balance advanced system customizations with simplified layouts to improve staff focus and daily efficiency.

Grand Oaks G-I

Tips and Tricks

These sessions focus on high-impact, bite-sized ‘nuggets’ of information. They highlight shortcuts, hidden features, and creative hacks that help users accomplish tasks faster or more efficiently.

Intermediate

Requirements: Basic Experience w/Rent Manager

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Lindsey Urs

Director of Implementation and Training

Rent Manager

Tuesday, October 20

12:45 PM – 2:00PM

Panel Discussion: Cybersecurity

Cybersecurity is more important than ever as property management operations become increasingly digital. Join a panel of industry professionals and technology experts for an insightful discussion on how to protect your data, systems, and residents from evolving security threats. From identifying common vulnerabilities and preventing attacks to implementing best practices and responding to incidents, panelists will share real-world insights and practical strategies to help you strengthen your organization’s security posture.

Learning Objectives

Identify common cybersecurity risks and vulnerabilities in property management operations.
Recognize best practices for protecting sensitive data and preventing security breaches.
Explore practical strategies for responding to and recovering from cybersecurity incidents.
Understand current cybersecurity threats and trends through an expert-led introductory presentation.

Grand Oaks D-F

Panel Discussion

A conversational format featuring multiple experts (often executive leadership or power users). These sessions explore high-level topics like the product roadmap, industry trends, or visionary strategies.

Beginner

NARPM Certified!

CPE Credits: (0)

Dave Staun

Senior IT Sales Representative

Rent Manager

Taylor Duncan

Head of Information Security

Rent Manager

Keith Fisher

Senior IT Services Manager

Rent Manager

Tuesday, October 20

12:45 PM – 2:00PM

Panel Discussion: Power User Forum

Get an inside look at how advanced Rent Manager users maximize the platform’s capabilities. Join a panel of experienced power users for a discussion on tips, tricks, and creative solutions that help them work smarter and more efficiently. From automating workflows and leveraging advanced features to solving complex operational challenges, panelists will share real-world strategies you can apply to get the most out of Rent Manager. You will leave this session amazed by what’s possible with the Rent Manager platform!

Learning Objectives

Identify advanced Rent Manager features and functionalities used by power users.
Recognize strategies for customizing workflows and automating processes within Rent Manager.
Explore practical tips and real-world solutions for maximizing efficiency and effectiveness in property management operations.

Grand Oaks A-C

Panel Discussion

A conversational format featuring multiple experts (often executive leadership or power users). These sessions explore high-level topics like the product roadmap, industry trends, or visionary strategies.

Advanced

Requirements: Major Experience w/Rent Manager

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Julie Kuhn

Sr. Director Pro Services & Business Intel.

Rent Manager

Ali Ferryman

Director of Product Management

Rent Manager

Tuesday, October 20

12:45 PM – 2:00PM

Simplifying Rent Payments and Reconciliations with Zego

Efficient rent collection goes beyond accepting payments—it requires clear visibility, accurate reconciliation, and tools that reduce manual effort for on site and accounting teams. In this session, Rent Manger’s built-in payments provider, Zego, will explore how property managers can accept online rent payments while maintaining control and accuracy on the back end through integrated reconciliation tools within Rent Manager.

The session will cover common payment methods, handling exceptions such as returned or rejected payments, and using reporting tools to streamline reconciliation. Attendees will also learn about Resident Payouts, a new product that simplifies security deposit refunds and other resident disbursements, helping teams close the loop on the resident financial lifecycle more efficiently.

Learning Objectives

After attending this session, participants will be able to:

Understand how online rent payments integrate with Rent Manager to support efficient rent collection.
Identify tools and reporting features that help reconcile payments and manage exceptions.
Learn best practices for reducing manual effort and improving accuracy in payment reconciliation.
Explore how Resident Payouts can streamline security deposit refunds and resident disbursements.
See rent payment collection, reconciliation workflows, and resident payouts in action through a live product demonstration.

Cibolo Canyon 8-11

Best Practice

These sessions represent the ‘Gold Standard’ of Rent Manager operations. They move beyond basic usage to show the most optimized, efficient, and scalable way to run a portfolio.

Intermediate

Requirements: Basic Experience with Receivables

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Grace McIlhon

Director of Product Management

Zego

Daniel Lindner

Product Support Mgr – Integr/Mobile/Script

Rent Manager

Sponsored By:

Tuesday, October 20

12:45 PM – 2:00PM

Holding the Line: Where Marketing Promises Meet Customer Care

The rental housing industry has evolved dramatically post-COVID. Residents expect transparency, responsiveness, and personalized care, and marketing now sets expectations faster than ever. But promises alone aren’t enough, customer care determines whether trust is built or lost. This session explores how leaders can bridge the gap between what’s promised and what’s delivered, foster consistency across teams, and lead with judgment and presence when situations fall outside the script. Attendees will leave with practical strategies to strengthen trust, align messaging with service, and create experiences that reflect their brand.

Lesson Objectives

Align front-end marketing narratives with day-to-day operational capabilities to ensure consistent service delivery and eliminate expectation gaps.
Establish cross-departmental communication workflows that foster consistency between leasing promises and property maintenance or management actions.
Empower onsite teams to use adaptive judgment and leadership presence when addressing complex resident situations that fall outside standard operating scripts.

Cibolo Canyon 6

Best Practice

These sessions represent the ‘Gold Standard’ of Rent Manager operations. They move beyond basic usage to show the most optimized, efficient, and scalable way to run a portfolio.

Intermediate

Requirements: Basic Experience w/Property Management

NARPM Certified!

CPE Credits: Management Services (0)

Alexis Melton

Training and Implementation Manager

LynCo Properties

Tuesday, October 20

2:00 PM – 2:30PM

Break (Snacks & Drinks)

The Nelson Exhibit Hall

Requirements:

CPE Credits: (0)

Tuesday, October 20

2:30 PM – 3:45PM

Bank Reconciliations 101

Performing regular bank reconciliations is the ultimate “safety check” to ensure your financial reports are accurate and your business health is protected. If you aren’t currently reconciling your accounts in Rent Manager, this session is a must-attend! We’ll take the mystery out of the process and show you how to make sure your actual bank balances perfectly match what’s recorded in the software.

In this beginner-friendly session, you’ll learn the foundations of both manual and electronic bank reconciliations. We’ll start at the very beginning and walk you through the step-by-step process of clearing transactions. You’ll also learn how to handle common adjustments, like adding bank service fees on the fly, and we’ll share basic troubleshooting strategies to help you navigate those occasional discrepancies with ease. You’ll leave this class with a clear working knowledge of the tools and the confidence to start reconciling your accounts the moment you’re back at the office.

Lesson Objectives

Understand the importance of bank reconciliations in maintaining the fidelity of your financial data.
Perform electronic bank reconciliations within Rent Manager to sync your books with your bank.
Account for miscellaneous bank items, such as service fees and interest, during the reconciliation flow.
Apply basic troubleshooting techniques to identify and resolve common balance discrepancies.

Cibolo Canyon 7

101 Session

These are foundational, introductory walkthroughs designed for users who are new to a feature or need a comprehensive refresher. They cover the ‘ground-up’ setup and basic day-to-day usage of the software.

Beginner

Requirements:

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Noah Sellers

Product Analyst

Rent Manager

Tuesday, October 20

2:30 PM – 3:45PM

Commercial Management 101

Managing commercial properties requires a completely different mindset than residential—you aren’t tracking bedroom counts and pet deposits; you’re managing complex net-leases, tenant pro rata shares, and the reconciliation of high-dollar expenses like taxes, insurance, and property maintenance. You have unique needs, and Rent Manager is ready to meet them!

In this introductory session, we’ll start with the fundamentals of customizing Rent Manager to your commercial portfolio. We’ll walk through recommendations for your Chart of Accounts and charge types, and show you how to customize your screens to display the commercial-specific data that matters most to your day-to-day operations. We’ll also dive into the system’s biggest time-saver: Common Area Maintenance (CAM) charges and how to handle those vital reconciliations. Whether you are brand new to the platform or an experienced user looking to see what more you can do with your portfolio, you’ll walk away with a solid foundation in commercial optimization.

Lesson Objectives

Customize your system to better align with commercial-specific workflows.
Understand how to track complex lease requirements, including tenant pro rata shares and expense recoupment for taxes and insurance.
Leverage CAM charge features to automate reconciliations and save hours of manual data entry.
Identify and utilize the key commercial reports that provide insight into your portfolio’s financial health.

Cibolo Canyon 8-11

101 Session

These are foundational, introductory walkthroughs designed for users who are new to a feature or need a comprehensive refresher. They cover the ‘ground-up’ setup and basic day-to-day usage of the software.

Beginner

Requirements: Basic Knowledge of Commercial Industry

NARPM Certified!

CPE Credits: (0)

Mikaela Sislowski

Customer Success Team Leader

Rent Manager

Tuesday, October 20

2:30 PM – 3:45PM

Best Practices: Prospect Management

Generating and managing new prospect leads is critical to the longevity of any property management company, yet the journey from initial interest to move-in involves countless touchpoints that can easily become overwhelming. Between property walkthroughs, background screenings, and lease signings, each prospect represents a complex project. When you are managing dozens or even hundreds of these projects simultaneously, it is vital to have a system that keeps your leasing agents productive and ensures no potential tenant falls through the cracks.

This session shows you how to bring absolute order to the leasing process by using Rent Manager features to their maximum capability. We’ll begin by demonstrating a 100% optimized prospect workflow, showing how to maintain seamless communication with every lead using the Prospect Board. Once you have seen this peak efficiency in action, we will reverse-engineer the entire setup. We’ll uncover the best practices for online applications and screening, as well as the specific settings and automated workflows that turn a chaotic leasing season into a manageable, scalable success.

Lesson Objectives

Visualize a fully optimized prospect journey that manages every touchpoint from initial lead to move-in.
Reverse-engineer the configurations for the Prospect Board, online applications, and screening to create a standardized leasing flow.
Implement communication strategies that keep prospects engaged and moving through the funnel.
Utilize integrated leasing features to maintain high agent productivity and ensure every lead is accounted for.

Cibolo Canyon 6

Best Practice

These sessions represent the ‘Gold Standard’ of Rent Manager operations. They move beyond basic usage to show the most optimized, efficient, and scalable way to run a portfolio.

Advanced

Requirements: Basic Experience w/ Prospecting

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Katie Brown

Training Specialist

Rent Manager

Tuesday, October 20

2:30 PM – 3:45PM

Solutions: Improving Maintenance Response Time

Maintenance is the heartbeat of resident satisfaction and property preservation. When service issues linger, small repairs can escalate into expensive catastrophes, and resident frustration can quickly turn into turnover. This session uses our three-part strategy to help you take control of your work order lifecycle and ensure your team operates at peak efficiency.

We’ll start by identifying key metrics that evaluate the speed and effectiveness of your maintenance efforts. Next, we’ll demonstrate how to find and monitor those metrics in Rent Manager through reports and other tracking techniques. At last, we will provide solutions to add some jet fuel to your maintenance efforts by leveraging a variety of Rent Manager features that streamline and automate tasks such as maintenance scheduling and vendor coordination. We’ll even examine after-hours solutions that provide your staff with the support they need to tackle issues faster, no matter when they arise.

Lesson Objectives

Identify the critical stages of the service issue lifecycle to establish clear benchmarks for your team.
Track maintenance response times and identify specific bottlenecks using Rent Manager’s lifecycle reporting.
Resolve maintenance delays by utilizing tech-mapping, advanced scheduling tools, and streamlined tenant submission portals.

Grand Oaks G-I

Solutions

Solutions sessions are focused on operational troubleshooting and optimization. They take a specific pain point or metric and provide a methodical framework for improving it.

Advanced

Requirements: Basic Experience w/ Service Management

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Dan Browne

Director of Customer Success

Rent Manager

Tuesday, October 20

2:30 PM – 3:45PM

Tips and Tricks: Orion AI

Orion AI isn’t just another tech trend; it is a comprehensive strategy designed to 10X your staff’s capabilities and help your team accomplish more every single day. Over this year, we’re introducing a ton of AI features into Rent Manager—call summaries, integrated help, report analysis, and more! Each feature is designed to solve common, time-consuming challenges you face every day.

In this session, we will explore all the areas within Rent Manager where Orion AI has been integrated, providing you with practical tips to maximize its impact on your daily operations. From automating routine communication to surfacing deep insights, you’ll see how these features can save your team hours of effort. We will also take a look at what’s on the horizon, giving you a preview of upcoming functionality that will continue to evolve the way you manage your portfolio. Join us to see how Orion AI can become your team’s most productive new member.

Lesson Objectives

Identify current Orion AI features within Rent Manager and their specific business applications.
Implement tips and strategies to increase staff productivity using built-in AI tools.
Preview upcoming AI functionality and how it will further streamline property management workflows.

Cibolo Canyon 5

Tips and Tricks

These sessions focus on high-impact, bite-sized ‘nuggets’ of information. They highlight shortcuts, hidden features, and creative hacks that help users accomplish tasks faster or more efficiently.

Intermediate

Requirements: Basic Experience w/Rent Manager

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Brian Joyner

Sales Manager

Rent Manager

Tuesday, October 20

2:30 PM – 3:45PM

Panel Discussion: API

Rent Manager’s open Application Programming Interface (API) unlocks powerful opportunities to extend and customize your system. Join a panel of experienced users and technical experts for a discussion on how the API is being used to solve both common and sophisticated business challenges. From automating workflows and integrating third-party tools to building custom solutions that enhance efficiency, panelists will share real-world examples and practical insights to help you think beyond standard functionality.

Learning Objectives

Identify key capabilities of Rent Manager’s open API and how it can be used to extend system functionality.
Recognize common use cases for API-driven integrations and automation.
Explore practical examples of custom solutions built by power users to improve efficiency and workflows.

Grand Oaks D-F

Panel Discussion

A conversational format featuring multiple experts (often executive leadership or power users). These sessions explore high-level topics like the product roadmap, industry trends, or visionary strategies.

Intermediate

Requirements: Basic Experience w/Custom Solutions

NARPM Certified!

CPE Credits: (0)

Joe Easton

Director of Partnerships & Industry Relations

Rent Manager

Craig Zutavern

Director of Software Development

Rent Manager

Tuesday, October 20

2:30 PM – 3:45PM

Panel Discussion: Industry Insights (Manufactured Housing)

Manufactured home communities present unique operational and management considerations within the property management industry. Between renting lots and/or homes, managing community rules, balancing short-term and long-term rentals, there is a lot to consider. Join a panel of experienced professionals for a discussion on the trends, challenges, and best practices specific to manufactured housing communities. From lot leasing and resident relations to utility management, panelists will share real-world insights and practical strategies for effectively managing a manufactured housing portfolio.

This session will also feature a “state of the industry” update from a manufactured housing industry expert, providing perspective on current market trends, regulatory considerations, and what operators should be planning for in the years ahead.

Learning Objectives

Identify key operational challenges specific to manufactured home communities.
Recognize best practices for managing lot leases, resident relations, and community operations.
Explore strategies for improving efficiency, resident satisfaction, and long-term community success.
Gain insight into the current state of the manufactured housing industry, including trends shaping future community operations.

Grand Oaks A-C

Panel Discussion

A conversational format featuring multiple experts (often executive leadership or power users). These sessions explore high-level topics like the product roadmap, industry trends, or visionary strategies.

Intermediate

Requirements: Basic Experience w/Manufactured Housing

NARPM Certified!

CPE Credits: Management Services (0)

Jeremy Moore

Senior Director of Sales

Rent Manager

Chris Griesinger

Chief Customer Experience Officer

Rent Manager

Tuesday, October 20

3:45 PM – 4:00PM

Short Break (No Refreshments)

Conference Space

Requirements:

CPE Credits: (0)

Tuesday, October 20

4:00 PM – 5:15PM

Best Practices: Home Asset Management

Managing home assets effectively is the key to unlocking the true potential of your manufactured housing portfolio. If you have been using Rent Manager for a long time, you have likely built your database using various workarounds and legacy configurations to meet the industry’s unique needs. This session is specifically designed to help you move past older methods and transition your portfolio to the modern best-practice model—the one that provides the most visibility into your community health and simplifies your day-to-day management.

We will start by demonstrating what a 100% optimized manufactured housing database looks like in action. You will see the benefits of this streamlined setup, including dedicated reporting that offers deep insights and the strategic use of Site Classifications to categorize your assets. Once you have seen the peak efficiency of this model, we will reverse-engineer the transition process. We will show you how to move from workaround-heavy processes to this cleaner, more powerful foundation, uncovering the specific settings and workflows needed to truly optimize your communities.

Lesson Objectives

Visualize the best practice model for home asset management and how it outperforms traditional workaround setups.
Identify the reporting benefits and increased visibility that result from transitioning to a standardized asset management framework.
Configure home assets to best match your business needs and workflows.

Cibolo Canyon 6

Best Practice

These sessions represent the ‘Gold Standard’ of Rent Manager operations. They move beyond basic usage to show the most optimized, efficient, and scalable way to run a portfolio.

Advanced

Requirements: Basic Experience w/Manufactured Housing

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Nick Drzycimski

Sales Manager

Rent Manager

Tuesday, October 20

4:00 PM – 5:15PM

Best Practices: Transitioning to Express

Rent Manager Express represents the future of your operations, built on modern technology that unlocks features and possibilities only available in a browser-based environment. While the advantages are clear, transitioning a team from the familiar Rent Manager 12 interface to a new platform often poses the challenge of change resistance. This session provides a definitive change management roadmap to help you and your team confidently embrace Express and leverage its cutting-edge capabilities.

In this session, we will examine the specific features and customizations you should highlight to help your staff get acclimated to the browser-based experience. We will explore effective strategies to help people adjust to the new look and feel and, ultimately, how to make the move to Express permanent. This session is backed by powerful case studies that illustrate what works—and what doesn’t—when helping a team adopt new technology and a new way of doing things. You will leave with a clear plan to lead your team through a successful and productive transition.

Lesson Objectives

Identify the key features and customizations in Express that drive user adoption and reduce friction.
Apply proven change management strategies to navigate team resistance and help staff acclimate to browser-based technology.
Analyze real-world case studies to understand the best practices for a successful software transition.
Develop a structured roadmap to permanently migrate your daily workflows to Rent Manager Express.

Grand Oaks G-I

Best Practice

These sessions represent the ‘Gold Standard’ of Rent Manager operations. They move beyond basic usage to show the most optimized, efficient, and scalable way to run a portfolio.

Advanced

Requirements: Basic Experience w/Rent Manager

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Chris Griesinger

Chief Customer Experience Officer

Rent Manager

Tuesday, October 20

4:00 PM – 5:15PM

Tips and Tricks: Payables

Taking the pain out of payables requires a balance of speed and strict oversight. We’ve packed this class with “quick win” settings, strategies, and time-saving features like Smart Bills and eChecks—all designed to help you better manage the entire expense workflow.

This session is designed to offer high-value takeaways regardless of your experience level—ensuring that long-time power users and those just getting started alike walk away with new ways to make payables processing less tedious. We want to help you master the features and settings that will give you greater control and oversight over your spending practices.

Lesson Objectives

Streamline bill entry and payment processing through underutilized shortcuts and features.
Implement custom approval workflows to enhance expense management and oversight.
Audit key payables settings and reports to eliminate tedious manual tracking.

Cibolo Canyon 5

Tips and Tricks

These sessions focus on high-impact, bite-sized ‘nuggets’ of information. They highlight shortcuts, hidden features, and creative hacks that help users accomplish tasks faster or more efficiently.

Intermediate

Requirements: Basic Experience w/ Payables

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Zack Stephenson

Sales Representative

Rent Manager

Tuesday, October 20

4:00 PM – 5:15PM

Panel Discussion: Maintenance

Keeping up with maintenance demands is one of the biggest challenges in property management. This is your chance to ask questions to a panel of experienced maintenance professionals, ready to share their hard-earned wisdom and best practices on everything maintenance-related: managing work orders, prioritizing repairs, and delivering quality service to residents. From preventive maintenance strategies to handling emergencies and improving team efficiency, panelists will share real-world insights and practical approaches from the field.

Learning Objectives

Identify best practices for managing and prioritizing maintenance requests.
Recognize the value of preventive maintenance in reducing costs and improving property performance.
Explore strategies for improving maintenance workflows and team efficiency.

Grand Oaks A-C

Panel Discussion

A conversational format featuring multiple experts (often executive leadership or power users). These sessions explore high-level topics like the product roadmap, industry trends, or visionary strategies.

Intermediate

Requirements: Basic Experience w/Property Maintenance

NARPM Certified!

CPE Credits: Management Services (0)

Andrew Nishimori

Product Support Team Leader – Finance

Rent Manager

Brian Mueller

Director of Software Development

Rent Manager

Tuesday, October 20

4:00 PM – 5:15PM

Panel Discussion: Screening and Verification Strategies for Confident Leasing

From application to approval, accurate screening and verification are essential to protecting your assets, reducing risk, and placing qualified residents efficiently. In this session, you’ll explore how integrated screening, income verification, and ID verification can support stronger leasing decisions while simplifying day-to-day workflows.

Led by Rent Manager’s built-in screening provider, AmRent, and real-world users, this discussion will focus on practical considerations—from evaluating applicants and staying compliant to embedding verification tools seamlessly into your leasing process. Attendees will walk away with a clearer understanding of how a well-integrated approach can improve consistency, speed, and confidence across the application lifecycle.

Learning Objectives

After attending this session, participants will be able to:

Understand how screening, income verification, and ID verification work together to support confident leasing decisions.
Identify best practices for using integrated verification tools to reduce risk and maintain compliance.
Apply practical strategies to streamline applicant workflows and improve operational efficiency.
See how integrated screening, income, and ID verification tools function in real time through a live product demonstration.

Grand Oaks D-F

Panel Discussion

A conversational format featuring multiple experts (often executive leadership or power users). These sessions explore high-level topics like the product roadmap, industry trends, or visionary strategies.

Intermediate

Requirements: Basic Experience with Screening

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Ashli Allen

VP of Vendor Relations

AmRent

Tony Timmers

Business Intelligence Analyst

Rent Manager

Sponsored By:

Tuesday, October 20

4:00 PM – 5:15PM

Modernizing Security Deposit Management with Rentable

Security deposit management is often one of the most complex and risk prone parts of the rental lifecycle. In this session, Rentable will introduce how its built in integration with Rent Manager helps property managers streamline deposit collection, compliance, accounting, and refunds—all within their existing workflow.

Attendees will learn how a centralized, automated approach to security deposits can reduce administrative effort, improve accuracy, and support compliance with evolving state and local regulations. The session will also highlight how modern deposit tools can improve the resident experience while giving property management teams better visibility and control from move in through move out.

Learning Objectives

After attending this session, participants will be able to:

Understand how automated security deposit management supports compliance, accuracy, and operational efficiency.
Identify best practices for handling deposit collection, tracking, and refunds without manual processes.
Learn how Rentable’s built in integration with Rent Manager simplifies deposit workflows within a single system.
Evaluate ways to reduce risk and resident disputes through consistent, transparent deposit handling.
See security deposit collection, tracking, and refund workflows in action through a live product demonstration.

Cibolo Canyon 8-11

Solutions

Solutions sessions are focused on operational troubleshooting and optimization. They take a specific pain point or metric and provide a methodical framework for improving it.

Intermediate

Requirements: Basic Experience Handling Security Deposits

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Luke Schafer

Partnerships Manager

Rent Manager

Sponsored By:

Tuesday, October 20

4:00 PM – 5:15PM

Emotional Intelligence and De-Escalation in Property Management

Onsite property teams face high-stakes, emotionally charged interactions every single day. When tensions flare, relying on standard scripts isn’t enough; you need the psychological toolkit to defuse the room. This masterclass explores how to leverage emotional intelligence (EQ) to masterfully de-escalate aggressive situations, read between the lines of resident frustration, and steer volatile conflicts toward profitable, positive outcomes. Through raw, relatable examples, you will learn how to command your own emotional response, control the narrative, and protect your staff’s professionalism when situations threaten to boil over.

Lesson Objectives

Recognize personal emotional triggers and employ self-regulation techniques to maintain professionalism during high-stress customer interactions.
Utilize active listening and empathy strategies to accurately assess a resident’s perspective and defuse escalating tension.
Deploy proven verbal and non-verbal communication techniques to safely steer difficult conversations toward constructive, positive resolutions.

Cibolo Canyon 7

Best Practice

These sessions represent the ‘Gold Standard’ of Rent Manager operations. They move beyond basic usage to show the most optimized, efficient, and scalable way to run a portfolio.

Beginner

Requirements:

NARPM Certified!

CPE Credits: Personnel/Human Resources (0)

Lisa Marvin

CEO & Partner

Essence Property Management, Inc.

Tuesday, October 20

6:00 PM – 10:00PM

Center Stage at the Aztec Premier Social Event

The Center Stage at the Aztec Premier Social Event will deliver high-energy entertainment, dinner and an open bar, live music, and exclusive access to the iconic Aztec Theatre—plus the San Antonio River Walk just steps away to keep the party going for a truly unforgettable RMUC experience.

Aztec Theatre

Requirements:

CPE Credits: (0)

Sponsored By:

Wednesday, October 21

7:30 AM – 8:30AM

Breakfast

Grand Oaks J-S

Requirements:

CPE Credits: (0)

Wednesday, October 21

7:30 AM – 5:30PM

Registration Open

Registration Desk

Requirements:

CPE Credits: (0)

Sponsored By:

Wednesday, October 21

8:30 AM – 9:45AM

Reporting 101

Rent Manager includes hundreds of reports, and while that variety is a major strength, it’s easy to feel overwhelmed by the sheer number of options. Reporting 101 is designed to make the reporting suite feel more accessible than ever, turning a mountain of data into your most valuable business tool.

We start from the beginning to show you how to navigate the report list like a pro and “drill down” into specific details without getting lost. You’ll learn how to export your data into various formats and organize your most frequent reports into batches for maximum efficiency. We’ll even dive into the magic of automation—showing you how to schedule reports so they’re sitting in your inbox before you even finish your morning coffee. Along the way, we’ll highlight several “must-have” reports to check regularly to keep your finger on the pulse of your portfolio. You’ll leave this session confident in your ability to find the right information at exactly the right time.

Lesson Objectives

Navigate the Rent Manager report list and use “drill-down” features to find granular details.
Export and organize reports into custom batches and various file formats for easier sharing and review.
Automate the creation and delivery of reports to save time and ensure data is waiting in your inbox.
Identify key, high-value reports that are essential for monitoring daily and weekly property performance.

Cibolo Canyon 6

101 Session

These are foundational, introductory walkthroughs designed for users who are new to a feature or need a comprehensive refresher. They cover the ‘ground-up’ setup and basic day-to-day usage of the software.

Beginner

Requirements:

NARPM Certified!

CPE Credits: (0)

Rob Cumings

Professional Development Coach

Rent Manager

Wednesday, October 21

8:30 AM – 9:45AM

Solutions: Reducing Delinquencies

Uncontrolled delinquency is a direct threat to your operational stability, impacting vendor payouts, payroll, and investor confidence. This session tackles the challenge head-on by following a three-part strategy to master your accounts receivable. We start by identifying the true cost of delinquency and the specific KPI targets that drive your bottom line. Next, we’ll show you how to track these metrics across your entire portfolio using targeted reports and real-time dashboard tiles. Finally, we’ll resolve the friction in your collections process by embracing automation—from automated late fees and diverse cashless payment options to proactive tenant communication. Join us to turn high-delinquency headaches into a consistent, predictable revenue stream.

Lesson Objectives

Identify the financial impact of delinquency on critical operations like vendor payouts, payroll, and investor confidence.
Track real-time delinquency metrics across your entire portfolio using customizable dashboard tiles and reports.
Resolve outstanding balances by implementing automated late fees, cashless payment options, and proactive communication workflows.

Grand Oaks G-I

Solutions

Solutions sessions are focused on operational troubleshooting and optimization. They take a specific pain point or metric and provide a methodical framework for improving it.

Advanced

Requirements: Basic Experience w/ Receivables

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Carson Sotelo

Training Team Leader

Rent Manager

Wednesday, October 21

8:30 AM – 5:30PM

Rent Manager Certification Open

Cibolo Canyon 2

Requirements:

CPE Credits: (0)

Wednesday, October 21

8:30 AM – 5:30PM

Innovation Hall & Rent Manager Experience Open

The Nelson Exhibit Hall

Requirements:

CPE Credits: (0)

Wednesday, October 21

8:30 AM – 9:45AM

Panel Discussion: Industry Insights (Multifamily)

Multifamily housing requires a balance of efficient processes and strong resident experience at scale. Join a panel of industry professionals for a discussion on what it takes to successfully manage apartment communities and other multifamily properties. From handling higher resident volume and shared spaces to coordinating leasing, maintenance, and on-site teams, panelists will share real-world insights and practical strategies for operating effectively in a multifamily environment.

This session will also include a “state of the industry” update from a multifamily housing expert, offering perspective on current market conditions, emerging trends, and operational shifts impacting multifamily portfolios today.

Learning Objectives

Identify key operational challenges unique to multifamily properties.
Recognize best practices for managing resident experience across larger communities.
Explore strategies for improving coordination, efficiency, and performance at scale.
Gain insight into the current state of the multifamily housing industry, including trends shaping operations and resident expectations.

Grand Oaks A-C

Panel Discussion

A conversational format featuring multiple experts (often executive leadership or power users). These sessions explore high-level topics like the product roadmap, industry trends, or visionary strategies.

Intermediate

Requirements: Basic Experience w/Multi-Family Housing

NARPM Certified!

CPE Credits: Management Services (0)

Lauren Croasmun

Relationship Manager

Rent Manager

Joe Easton

Director of Partnerships & Industry Relations

Rent Manager

Wednesday, October 21

8:30 AM – 9:45AM

Panel Discussion: Industry Insights (Commercial)

Commercial management requires long-term ROI analysis, strong operational efficiency, and a strong understanding of sometimes very complex legal contracts. If you manage commercial properties in your portfolio, we encourage you to join this panel of experienced commercial professionals for a discussion on strategies, challenges, and best practices specific to this industry. From lease structuring and tenant relations to maintenance coordination and financial oversight, panelists will share real-world insights and practical approaches for successfully managing business tenants and commercial spaces.

In addition, this session will include a “state of the industry” update from a commercial real estate expert, offering perspective on current trends, market conditions, and what property managers should be preparing for next.

Learning Objectives

Recognize best practices for managing tenant relationships and lease agreements in commercial properties.
Explore strategies for optimizing operations, maintenance, and financial performance in commercial settings.
Discover how to fully leverage Rent Manager to support your commercial portfolio.
Gain insight into the current state of the commercial property management industry, including key trends and emerging challenges.

Grand Oaks D-F

Panel Discussion

A conversational format featuring multiple experts (often executive leadership or power users). These sessions explore high-level topics like the product roadmap, industry trends, or visionary strategies.

Intermediate

Requirements: Basic Experience w/Commercial Properties

NARPM Certified!

CPE Credits: Management Services (0)

Amber Smith

Senior Training Specialist

Rent Manager

Lori Weaver

Senior Director of Release Management

Rent Manager

Wednesday, October 21

8:30 AM – 9:45AM

Best Practices: Managing Your Digital Presence

Your digital presence is more than just a logo; it is the reputation you build with every interaction with residents and prospects. This session shows how Rent Manager can supercharge your website marketing by utilizing many built-in features to help drive business to your doorstep. Throughout the course, we will share a collection of recommendations and general marketing best practices to help your company stand out and build lasting recognition in your market.

We will begin with a demonstration of a fully unified marketing presence where every digital touchpoint feels professional and cohesive. Once you have seen this high-impact setup in action, we will reverse-engineer the process. You will learn the specific settings and portal configurations that turn Rent Manager into a powerful marketing engine, allowing you to maintain a professional image while spending less time on manual tasks.

Lesson Objectives

Utilize Rent Manager features to create a cohesive professional image that builds trust with both tenants and owners.
Manage and update essential website and portal content directly within Rent Manager to ensure digital consistency.
Implement proven marketing strategies and best practices to increase community visibility and prospect engagement.

Cibolo Canyon 5

Best Practice

These sessions represent the ‘Gold Standard’ of Rent Manager operations. They move beyond basic usage to show the most optimized, efficient, and scalable way to run a portfolio.

Intermediate

Requirements: Basic Marketing Experience

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Kari Miller

Business Intelligence Analyst II

Rent Manager

Wednesday, October 21

8:30 AM – 9:45AM

Better Operations with a 24/7 Resident Call Center

Missed calls don’t just impact resident satisfaction—they create risk, slow leasing, and strain on site teams. In this session, Anequim will explore how a fully integrated resident call center can provide around the clock coverage for leasing inquiries, maintenance requests, and emergency calls—without requiring your staff to be on call 24/7.

Attendees will learn how Call Center, powered by Anequim and built directly into Rent Manager, functions as a true extension of your team. From handling routine after hours calls to properly identifying and escalating true emergencies, this session will highlight why most calls don’t require on call staff—and how having trained representatives answer on your behalf can protect your team’s time while maintaining service continuity.

Learning Objectives

After attending this session, participants will be able to:

Understand the operational value of having a 24/7 live answering service for leasing, maintenance, and emergency calls.
Distinguish between true emergencies and routine after hours calls—and why outsourcing the latter reduces burnout for on site teams.
Learn how a call center integrated with Rent Manager documents calls, creates maintenance requests, and follows defined escalation protocols.
Identify ways to improve resident responsiveness without expanding internal staffing or on call coverage.
See how Call Center agents work directly within Rent Manager through a live product demonstration.

Cibolo Canyon 8-11

Best Practice

These sessions represent the ‘Gold Standard’ of Rent Manager operations. They move beyond basic usage to show the most optimized, efficient, and scalable way to run a portfolio.

Beginner

Requirements:

NARPM Certified!

CPE Credits: (0)

Nakia Holmes

Integration Success Specialist

Rent Manager

Wednesday, October 21

8:30 AM – 9:45AM

The Operator's Playbook: Scaling from Scratch to Enterprise-Level Efficiency

Every growing property management company faces the same critical inflection point: How do you scale operations and maximize profitability without losing control of the details? In this session, Ryan Smith, Principal and Co-Founder of Endeavor Communities, pulls back the curtain on his journey of building a highly successful, multi-state real estate enterprise from the ground up. Utilizing a concrete, real-world case study approach, Ryan will break down the operational frameworks, infrastructure philosophies, and leadership strategies that allowed his firm to scale seamlessly.

While Ryan’s roots are in manufactured housing and land-lease communities, the hurdles he overcame—and the systems he built to solve them—are universal. Whether you manage multifamily, single-family, or commercial portfolios, this session delivers a masterclass in business optimization. You will walk away with a battle-tested blueprint to eliminate operational friction, optimize cash flow, and lead a leadership team that is completely aligned for growth.

Learning Objectives:

Identify and eliminate hidden inefficiencies in your current property management workflows.
Apply a systematic approach to asset modernization that drives net operating income regardless of your asset type.
Build and align a leadership team capable of managing portfolio growth without sacrificing operational standards.
Adapt high-efficiency management tactics to streamline everyday business headaches like cost containment and vendor coordination.

Cibolo Canyon 7

Best Practice

These sessions represent the ‘Gold Standard’ of Rent Manager operations. They move beyond basic usage to show the most optimized, efficient, and scalable way to run a portfolio.

Beginner

NARPM Certified!

CPE Credits: Management Services (0)

Ryan Smith

President & CEO

CollectMyRent.com

Wednesday, October 21

9:45 AM – 10:15AM

Break (Drinks Only)

Conference Space

Requirements:

CPE Credits: (0)

Wednesday, October 21

10:15 AM – 11:30AM

Solutions: Handling Report Discrepancies

The reports in Rent Manager are essential for making informed business decisions, but they are only as effective as your understanding of the data behind them. Back by popular demand, this session equips you with the “x-ray vision” needed to troubleshoot and resolve discrepancies between any two reports. We will teach you a universal three-step approach: first, identifying exactly where each report pulls its data; second, isolating the specific discrepancy; and third, determining whether the data requires a correction or if the reports are simply examining the information through different lenses. By learning how Rent Manager reports are constructed and how they communicate data, you will gain the confidence to truly understand what is being reported before you make critical business decisions.

Lesson Objectives

Identify the specific data sources and calculation logic behind Rent Manager reports.
Apply a universal three-step strategy to isolate and resolve discrepancies between any two reports.
Distinguish between data entry errors and differences in reporting methodology.
Analyze report construction to better interpret financial and operational communication.

Cibolo Canyon 7

Solutions

Solutions sessions are focused on operational troubleshooting and optimization. They take a specific pain point or metric and provide a methodical framework for improving it.

Advanced

Requirements: Basic Experience w/ Reporting

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Amanda Crouser

Training Specialist

Rent Manager

Wednesday, October 21

10:15 AM – 11:30AM

Tips and Tricks: rmAppSuite Pro

Maximize the power of your mobile workforce by unlocking the full potential of your team’s most versatile field tool. While rmAppSuite Pro is a robust powerhouse for leasing agents, managers, and technicians, its depth means many “hidden gems” often go unnoticed.

This session is designed for those who use the app every day, focusing on the features and settings that can unlock its true potential. We’ve compiled a list of high-impact tips that reveal exactly what this mobile companion can do when fully optimized—from personalization settings that cater to your specific needs to unique tools that simplify complex field operations. If you rely on mobile access to get the job done, this class is the perfect opportunity to ensure you are capturing every ounce of value from your mobile companion.

Lesson Objectives

Customize app settings to match your individual needs and daily workflow.
Identify mobile features that improve field efficiency for leasing, management, and maintenance.
Increase overall adoption and daily app usage by mastering its most valuable time-saving tools.

Grand Oaks G-I

Tips and Tricks

These sessions focus on high-impact, bite-sized ‘nuggets’ of information. They highlight shortcuts, hidden features, and creative hacks that help users accomplish tasks faster or more efficiently.

Intermediate

Requirements: Basic Experience w/ rmAppSuite Pro

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Will Meyer

Product Support Team Leader – Integrations

Rent Manager

Justin Scarbrough

Software Developer II

Rent Manager

Wednesday, October 21

10:15 AM – 11:30AM

Panel Discussion: Leasing & Marketing

Successful leasing starts long before a prospect walks through the door. Join a panel of experienced leasing and marketing professionals for an interactive session featuring audience Q&A and an open discussion on what it takes to stand out in today’s rental market. From lead generation and digital marketing to tour experiences and closing techniques, panelists will share real-world insights and practical strategies drawn from their industry experience.

Learning Objectives

Identify effective marketing strategies that help attract and engage prospective renters.
Recognize key elements of a successful leasing process, from first inquiry to signed lease.
Explore practical ways to improve prospect experiences and increase lease conversion rates.

Grand Oaks D-F

Panel Discussion

A conversational format featuring multiple experts (often executive leadership or power users). These sessions explore high-level topics like the product roadmap, industry trends, or visionary strategies.

Intermediate

Requirements: Basic Experience w/Leasing

NARPM Certified!

CPE Credits: Management Services (0)

Camille Brigano

Senior Sales Representative

Rent Manager

Ali Ferryman

Director of Product Management

Rent Manager

Wednesday, October 21

10:15 AM – 11:30AM

Panel Discussion: Operations

Are you responsible for maintaining the day-to-day operation of your business? Overseeing your organization’s operational tasks is a huge undertaking. We invite you to join a panel of experienced professionals who bring a range of perspectives on operations, including leaders responsible for day-to-day execution and experts who support operations through technology and strategic solutions. This interactive session—featuring audience Q&A—will explore tips, tricks, and best practices for managing tenant interactions, streamlining workflows, and more to help your operations run smoothly. You’ll walk away from this session with new insights on how to improve your CRM and practical ways to avoid or push through common business challenges.

Learning Objectives

Identify best practices for managing tenant communication and day-to-day interactions.
Recognize key components of efficient operational workflows and CRM processes.
Explore strategies for improving organization, responsiveness, and overall operational efficiency.

Grand Oaks A-C

Panel Discussion

A conversational format featuring multiple experts (often executive leadership or power users). These sessions explore high-level topics like the product roadmap, industry trends, or visionary strategies.

Intermediate

Requirements: Basic Experience w/Business Operations

NARPM Certified!

CPE Credits: Management Services (0)

Dan Browne

Director of Customer Success

Rent Manager

Jeremy Moore

Senior Director of Sales

Rent Manager

Wednesday, October 21

10:15 AM – 11:30AM

Rent It Or Own It, Cover It: Insurance Made Simple

Resident insurance compliance shouldn’t be a guessing game—or a drain on your on-site teams. Yet for many property managers, manual tracking, lapsed policies, and inconsistent enforcement create real risk exposure and lost revenue opportunities every single day.

Join us for an eye-opening session where we’ll show you how Rent Manager’s built-in insurance solution, LeaseTrack, transforms compliance from a daily headache into an automated, revenue-generating advantage. Through a live product demonstration, you’ll see exactly how embedded insurance solutions support resident choice, prevent coverage lapses, and enforce lease requirements—either through automated tracking or seamless master policy enrollment when residents fall out of compliance.

Whether your residents own it or rent it, you can cover it. From multifamily communities to single-family rentals to manufactured housing (both owned and rented homes), this session will demonstrate how a unified approach reduces risk, eliminates administrative burden, and unlocks a meaningful new revenue stream across your entire portfolio.

Learning Objectives

After attending this session, participants will be able to:

Understand how insurance tracking and enforcement support risk management and lease compliance.
Identify best practices for maintaining continuous insurance coverage without manual follow up.
Apply automated insurance compliance strategies across multiple residential property types, including manufactured housing.
Evaluate options for tracking resident policies and enforcing compliance through master policy programs.
Discover how insurance compliance tracking can generate meaningful revenue for your organization.
See insurance tracking and enforcement workflows in action through a live product demonstration.

Cibolo Canyon 8-11

Solutions

Solutions sessions are focused on operational troubleshooting and optimization. They take a specific pain point or metric and provide a methodical framework for improving it.

Intermediate

Requirements: Basic Experience with Renter’s Insurance

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Christian Thomas

Director of Channel Partnerships

LeaseTrack

Nick Drzycimski

Sales Manager

Rent Manager

Sponsored By:

Wednesday, October 21

10:15 AM – 11:30AM

Compliance Compass: Keeping Your Company out of the Courtroom

Navigating legal compliance in property management requires a solid strategy. Join veteran trial attorney and NARPM’s General Counsel, Monica Gilroy, for an engaging journey through the high-stakes legal pitfalls property managers face every day. This fast-paced and entertaining session demystifies the critical compliance mandates that frequently trigger lawsuits, including Fair Housing nuances and EPA regulations. Packed with practical tips and proactive strategies, Monica will show you how to identify operational risks and build a protective framework to bulletproof your business and stay out of the courtroom.

Lesson Objectives

Identify the most common legal vulnerabilities and regulatory traps in property management, including Fair Housing violations and EPA mandates.
Implement proactive compliance protocols and protective documentation strategies to mitigate risk and shield your company from litigation.
Navigate the initial stages of a legal dispute or lawsuit with the practical guidance and defensive tactics necessary to protect your business operations.

Cibolo Canyon 5

Best Practice

These sessions represent the ‘Gold Standard’ of Rent Manager operations. They move beyond basic usage to show the most optimized, efficient, and scalable way to run a portfolio.

Intermediate

Requirements: Basic Experience w/Property Management

NARPM Certified!

CPE Credits: Management Services (0)

Monica Gilroy

Managing/Founding Member

The Gilroy Firm

Wednesday, October 21

10:15 AM – 11:30AM

Tips and Tricks: Automation in Rent Manager

Manual processes slow down operations, introduce inconsistencies, and limit your ability to scale. In this session, Curtis Dudley, Rent Manager expert and founder of the consulting firm IT In Flow LLC, will demonstrate how to leverage Rent Manager’s automation capabilities to streamline your workflows and improve communication. He will explore task automation, automated notifications, letter templates, report scheduling, and integrations with external tools. Beyond that, Curtis will explain how structured data enables more effective automation and sets the stage for AI-driven workflows. Whether you’re looking to save time or standardize processes, these strategies will help you operate more efficiently.

Lesson Objectives

Configure automated notifications, report scheduling, and letter templates to eliminate manual tasks.
Standardize database records to ensure system reliability and prepare for AI-driven workflows.
Integrate task automation sequences and external tools to improve efficiency and team scalability.

Cibolo Canyon 6

Tips and Tricks

These sessions focus on high-impact, bite-sized ‘nuggets’ of information. They highlight shortcuts, hidden features, and creative hacks that help users accomplish tasks faster or more efficiently.

Advanced

Requirements: Basic Experience w/Rent Manager

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Curtis Dudley

CEO

IT In Flow

Wednesday, October 21

11:30 AM – 12:45PM

Lunch

Grand Oaks J-S

Requirements:

CPE Credits: (0)

Wednesday, October 21

12:45 PM – 2:00PM

Best Practices: Lease Renewal Automation

The process of handling and renewing leases can be a painstaking cycle of reminders, intent collection, rate negotiations, and administrative updates. From the first notification of an expiring lease to the final rent escalation, this workflow often consumes hours of manual labor and can lead to significant operational friction. This session is designed to transform that complex burden into a scalable, streamlined success story.

We begin by demonstrating a 100% optimized renewal workflow. You will see what it looks like when Rent Manager handles the heavy lifting—managing notifications, presenting multi-term offers, and facilitating digital signatures—all resulting in an automatic update to the tenant’s account. Once you have seen this peak efficiency in action, we will reverse-engineer the entire process. We’ll uncover the specific settings, approval systems, and customized workflows that turn a mountain of paperwork into a few no-hassle mouse clicks.

Lesson Objectives

Visualize a fully optimized lease renewal cycle that automates communication, approvals, and updates.
Reverse-engineer the settings and features required to build a seamless, hands-off renewal workflow.
Implement digital signature and approval systems that ensure your renewal process is both secure and scalable.

Grand Oaks G-I

Best Practice

These sessions represent the ‘Gold Standard’ of Rent Manager operations. They move beyond basic usage to show the most optimized, efficient, and scalable way to run a portfolio.

Advanced

Requirements: Basic Experience w/Lease Renewals

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Camille Brigano

Senior Sales Representative

Rent Manager

Wednesday, October 21

12:45 PM – 2:00PM

Tips and Tricks: RM Communication

Stop drowning in the noise and start making your client communication more intentional and effective. Transforming Rent Manager into your primary communication hub is the key to eliminating double entry and forgotten conversations.

This high-energy session focuses on centralizing all communication—emails, text, and phone calls—into Rent Manager to ensure a seamless record of interactions with your tenants, prospects, vendors, and owners. We’ve gathered a collection of fast-paced tips and features like rmVoIP (our integrated phone system), phone broadcast, and even Orion AI. These features help you initiate outreach more effectively and automate correspondence effortlessly. Whether you are reconnecting with unresponsive leads or exploring new ways for clients to reach you, these insights will help you build stronger professional bonds without the manual overhead.

Lesson Objectives

Initiate and automate client outreach using native communication tools in Rent Manager.
Implement key features and tools to help your team stay up to date on follow-ups.
Identify and enable integrated options that simplify how clients communicate with your organization.

Cibolo Canyon 5

Tips and Tricks

These sessions focus on high-impact, bite-sized ‘nuggets’ of information. They highlight shortcuts, hidden features, and creative hacks that help users accomplish tasks faster or more efficiently.

Intermediate

Requirements: Basic Experience w/ Scripting

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Tanya Lowry

Sales Representative

Rent Manager

Wednesday, October 21

12:45 PM – 2:00PM

Panel Discussion: Industry Insights (Single-Family)

Single-family housing presents unique opportunities and challenges within the property management industry. Join a panel of experienced professionals for a discussion on trends, operational considerations, and strategies specific to managing single-family portfolios. From leasing and maintenance to scalability and market positioning, panelists will share real-world insights and practical approaches to help you navigate and succeed in this industry.

This session will also include a “state of the industry” update from a single family housing expert, offering perspective on current market dynamics, portfolio growth trends, and factors shaping the future of single family rental operations.

Learning Objectives

Identify key trends and challenges impacting single-family property management.
Recognize operational differences between single-family and other property types.
Explore strategies for optimizing performance and scalability within single-family portfolios.
Gain insight into the current state of the single family rental industry, including trends influencing growth and long term strategy.

Grand Oaks D-F

Panel Discussion

A conversational format featuring multiple experts (often executive leadership or power users). These sessions explore high-level topics like the product roadmap, industry trends, or visionary strategies.

Intermediate

Requirements: Basic Experience w/Single-Family Housing

NARPM Certified!

CPE Credits: Management Services (0)

Lauren Croasmun

Relationship Manager

Rent Manager

Nick Drzycimski

Sales Manager

Rent Manager

Wednesday, October 21

12:45 PM – 2:00PM

Campgrounds 101

Managing the comings and goings of short-term guests requires a system as flexible as the travelers themselves. If your portfolio includes short-term rentals or RV parks, this session shows you how Rent Manager can manage that constant rotation with ease.

In this inviting session, we will walk through the essentials of tracking lot availability in real time and documenting guest details, such as camper types and hookup requirements. You will also learn how to navigate and simplify the often-complex world of rate scheduling—whether you deal with seasonal pricing, holiday surges, or daily rates. To wrap it all up, we will introduce you to the integrated bookings site, which allows your future guests to view availability and reserve their own spots online without you needing to lift a finger. Join us to see how you can spend less time on the phone and more time managing your park.

Lesson Objectives

Manage short-term reservations and lot availability within the Rent Manager framework.
Configure guest records to include specific details like camper types and amenity needs.
Design and implement simplified rate schedules to handle seasonal and dynamic pricing.
Utilize the integrated online bookings site to automate the reservation process for prospective guests.

Cibolo Canyon 7

101 Session

These are foundational, introductory walkthroughs designed for users who are new to a feature or need a comprehensive refresher. They cover the ‘ground-up’ setup and basic day-to-day usage of the software.

Beginner

NARPM Certified!

CPE Credits: (0)

Lillian Bennett

Product Support Specialist III

Rent Manager

Wednesday, October 21

12:45 PM – 2:00PM

Tips and Tricks: Key Accounting Tools

This session is ideal for anyone responsible for maintaining the books at your property management company. Rent Manager includes a comprehensive set of accounting features designed to keep your data clean and eliminate the manual effort required for complex calculations. We will explore specialized tools like job costing, posting gross potential rent, and managing depreciation, while also highlighting cleanup utilities that can fix system-wide accounting mistakes with just a few clicks. You will leave with a new list of tools in your personal arsenal to better manage, and sometimes even automate, your monthly accounting routines.

Lesson Objectives

Identify high-impact accounting features to improve financial reporting accuracy.
Utilize system-wide cleanup tools to quickly resolve accounting discrepancies or errors.
Streamline monthly routines by implementing advanced utilities that simplify complex financial management tasks.

Cibolo Canyon 6

Tips and Tricks

These sessions focus on high-impact, bite-sized ‘nuggets’ of information. They highlight shortcuts, hidden features, and creative hacks that help users accomplish tasks faster or more efficiently.

Intermediate

Requirements: Basic Accounting Experience

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Amber Smith

Senior Training Specialist

Rent Manager

Wednesday, October 21

12:45 PM – 2:00PM

Evictions 101

Rent Manager includes a dedicated Evictions workflow feature set designed to alleviate the burden of an already difficult process. Whether you are building your process from the ground up or looking to refine an existing one, Evictions 101 provides the foundational knowledge needed to implement this tool effectively. This session is particularly valuable for those who need to manage properties with different eviction rules and requirements, as recent enhancements have made handling these varying needs much simpler.

In this beginner session, you will learn how to customize and implement workflows that comply with specific local or state laws. We will walk through how to manage the many stages, steps, and requirements throughout the lifecycle of an eviction, ensuring nothing is missed. You will also see firsthand the latest functionality introduced to this robust feature set that further improves efficiency and organization.

Lesson Objectives

Configure and customize eviction workflows to align with specific local and state laws.
Track and manage every stage of the eviction process within the Rent Manager interface.
Implement workflows to support properties with different eviction rules and requirements.
Apply best practices for streamlining documentation and task management during the eviction lifecycle.

Cibolo Canyon 8-11

101 Session

These are foundational, introductory walkthroughs designed for users who are new to a feature or need a comprehensive refresher. They cover the ‘ground-up’ setup and basic day-to-day usage of the software.

Beginner

NARPM Certified!

CPE Credits: (0)

Andrej Novakovic

Sales Representative

Rent Manager

Wednesday, October 21

12:45 PM – 2:00PM

Rent Manager Product Roadmap Discussion

The keynote is just the beginning of the conversation. Join our executive leadership team for an exclusive and in-depth look at the future of Rent Manager. This discussion is your opportunity to dive deeper into the groundbreaking features showcased during the keynote and explore the strategic roadmap that will guide the software’s evolution. We will take a behind-the-scenes look at our development priorities and business strategy, providing insight into how we decide which functionality to build next to better serve your needs. This is a unique chance to engage directly with our leadership, ask questions about upcoming enhancements, and discuss the long-term vision for the Rent Manager ecosystem.

Lesson Objectives

Gain direct insight into the strategic priorities and long-term roadmap for Rent Manager.
Analyze the key features and technological shifts introduced during the keynote.
Understand the business strategy and development process that drive new software functionality.
Engage in an open dialogue with executive leadership about the platform’s future direction.

Grand Oaks A-C

Advanced

Requirements: Basic Experience w/ Rent Manager

NARPM Certified!

CPE Credits: (0)

Dave Hegemann

CEO

Rent Manager

Tony Little

Chief Technology Officer

Rent Manager

Ali Ferryman

Director of Product Management

Rent Manager

Wednesday, October 21

2:00 PM – 2:30PM

Break (Snacks & Drinks)

The Nelson Exhibit Hall

Requirements:

CPE Credits: (0)

Wednesday, October 21

2:30 PM – 3:45PM

Violations 101

This session offers a straightforward walkthrough of the Violations feature in Rent Manager, designed to help you consistently enforce CC&R across your properties. We will begin with the fundamental setup process, where you will learn how to define specific violation codes on a property-by-property basis. From there, we will explore the complete lifecycle of a violation, examining how to cite, escalate, and resolve issues, whether you are working from the office or performing inspections in the field using rmAppSuite Pro. We will also cover how to stay on top of your management tasks by utilizing the reports, alerts, and reminders that Rent Manager provides to keep your workflow moving.

Lesson Objectives

Configure violation codes by property to establish a foundation for consistent rule enforcement.
Execute the full violation process, from the initial citation through escalation and final resolution.
Utilize rmAppSuite Pro to manage and document violations directly from the field.
Leverage alerts, reminders, and reporting tools to monitor violation trends and ensure timely follow-up.

Grand Oaks G-I

101 Session

These are foundational, introductory walkthroughs designed for users who are new to a feature or need a comprehensive refresher. They cover the ‘ground-up’ setup and basic day-to-day usage of the software.

Beginner

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Evan Grawe

Sales Representative

Rent Manager

Wednesday, October 21

2:30 PM – 3:45PM

Solutions: Reducing Time to Turn

Every day a unit sits vacant is a direct hit to your bottom line. When you account for lost rent, labor, and marketing expenses, a single unit turn can easily cost thousands of dollars. This session tackles that vacancy gap head-on using our three-part “Solutions” strategy to help you reclaim that lost revenue.

We’ll start by identifying the total financial drain caused by your “Time to Turn” KPI—calculating the real-world impact of repairs, idle time, and marketing spend. Next, we will track your current performance by using Rent Manager to pinpoint exactly where delays occur between a move-out and a “Rent Ready” status. Finally, we will resolve those bottlenecks by utilizing the Make Ready Board to streamline maintenance and leveraging real-time website integrations to attract your next prospect before the paint is even dry.

Lesson Objectives

Identify the cumulative financial impact of vacancy days, including the combined cost of lost rent and unit restoration.
Track “Time to Turn” performance across your portfolio to pinpoint maintenance bottlenecks and administrative delays.
Resolve turnover gaps by utilizing the Make Ready Board and real-time marketing tools to capture new prospects faster.

Cibolo Canyon 8-11

Solutions

Solutions sessions are focused on operational troubleshooting and optimization. They take a specific pain point or metric and provide a methodical framework for improving it.

Advanced

Requirements: Basic Experience w/ Service Management

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Kristina Rinal

Training Specialist II

Rent Manager

Wednesday, October 21

2:30 PM – 3:45PM

Tips and Tricks: Receivables

Effective receivables management requires both speed and accuracy. We’ve jam-packed this class with “quick win” settings and clever recommendations that cover the full spectrum of the receivables workflow, from efficient charge entries to streamlined payment processing.

Whether you’re a brand-new user or a seasoned veteran looking for a few hidden gems, this session truly has something for everyone. We promise you’ll walk away with a series of “quick wins” you can implement to improve the speed and accuracy of your receivables processing. Don’t just manage your receivables—master the shortcuts and other tools that can give you total confidence in your A/R processing.

Learning Objectives

Streamline charge posting and payment processing.
Eliminate data entry errors through key system preferences and settings.
Utilize features and settings that tailor A/R processing to your business needs.

Cibolo Canyon 7

Tips and Tricks

These sessions focus on high-impact, bite-sized ‘nuggets’ of information. They highlight shortcuts, hidden features, and creative hacks that help users accomplish tasks faster or more efficiently.

Intermediate

Requirements: Basic Experience w/ Receivables

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Andrew Nishimori

Product Support Team Leader – Finance

Rent Manager

Wednesday, October 21

2:30 PM – 3:45PM

Tips and Tricks: Metered Utilities

This session is essential for any business responsible for tracking and billing utilities like gas, water, and sewer. Over the past year, we have introduced a wave of powerful new features, and this class focuses on exactly “what’s new” in the software.

We’ll provide a high-level overview of the rapid improvements to the platform, including advanced RUBS configurations, utility cost recovery tracking, and exception alert setup. These enhancements are designed to drastically improve your ability to monitor usage across your properties and ensure accurate billing. Whether you are looking to recoup costs more effectively or simply want to see the latest tools at your disposal, this session will get you up to speed on the most exciting utility management updates in Rent Manager.

Lesson Objectives

Identify the latest features and enhancements added to the Metered Utilities module.
Utilize new tracking tools and exception alerts to monitor utility usage and identify billing discrepancies.
Apply updated RUBS and cost-recovery strategies to ensure accurate and efficient resident billing.

Cibolo Canyon 6

Tips and Tricks

These sessions focus on high-impact, bite-sized ‘nuggets’ of information. They highlight shortcuts, hidden features, and creative hacks that help users accomplish tasks faster or more efficiently.

Intermediate

Requirements: Basic Experience w/ Utility Management

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Tessa Spearman

Metered Utilities Specialist

Rent Manager

Wednesday, October 21

2:30 PM – 3:45PM

Panel Discussion: Modern AP in Property Management

Managing accounts payable efficiently is critical to maintaining financial control and supporting scalable operations. In this panel discussion, property management professionals and Rent Manager’s built-in AP solution, AvidXchange, experts will share how teams are using automated payables to modernize their AP processes. Panelists will discuss real-world approaches to invoice intake, approval workflows, bill payment, and vendor management—highlighting lessons learned, common challenges, and practical tips for improving accuracy and reducing manual effort. Attendees will gain valuable insights into how automation can create greater consistency, visibility, and confidence in payables operations.

Learning Objectives

After attending this session, participants will be able to:

Understand how automated payables support more efficient and controlled accounts payable operations.
Identify best practices for managing invoices, approval workflows, and vendor relationships.
Learn practical, real-world approaches to improving accuracy and reducing manual work through automation.
Hear firsthand insights from property management teams on what has worked—and what to consider—when modernizing payables.
See how an automated accounts payable solution works in practice through a live product demonstration.

Grand Oaks D-F

Panel Discussion

A conversational format featuring multiple experts (often executive leadership or power users). These sessions explore high-level topics like the product roadmap, industry trends, or visionary strategies.

Intermediate

Requirements: Basic Experience with Payables

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Craig Grisez

Senior Account Executive

AvidXchange

Jon Land

Director of Sales

AvidXchange

Daniel Lindner

Product Support Mgr – Integr/Mobile/Script

Rent Manager

Sponsored By:

Wednesday, October 21

2:30 PM – 3:45PM

Panel Discussion: Integrated Solutions for Property Management

With countless solutions available to property managers, identifying which tools are worth further consideration can be time-consuming. This fast-paced session gives attendees the opportunity to hear directly from multiple solution providers in one place, each offering a concise overview of their product and the specific problems it helps solve. A selection of Rent Manager integration partners will have a short window to explain their value proposition and how their solutions support property management operations. Because all participating companies integrate with Rent Manager, attendees can focus on solutions designed to work seamlessly within their existing ecosystem—making this an efficient way to explore new tools and identify which providers may be a fit for their business.

Learning Objectives

Gain exposure to a variety of property management solutions within a single session.
Understand the core value propositions and use cases of multiple Rent Manager integration partners.
Identify solutions that may address operational, financial, or resident facing needs within your organization.
Learn how integrated partner solutions can extend the functionality of Rent Manager without adding system complexity.

Grand Oaks A-C

Solutions

Solutions sessions are focused on operational troubleshooting and optimization. They take a specific pain point or metric and provide a methodical framework for improving it.

Intermediate

Requirements: Basic Rent Manager Experience

NARPM Certified!

CPE Credits: (0)

Luke Schafer

Partnerships Manager

Rent Manager

Wednesday, October 21

2:30 PM – 3:45PM

Best Practices: Applying Fair Housing Principles in Daily Operations

Fair Housing compliance isn’t just about understanding the law—it’s about surviving real-world property operations without a lawsuit. This fast-paced session exposes the most common operational risk areas and emerging legal pitfalls that trip up property teams every day. You will get clarity on how to build bulletproof documentation, enforce ironclad policies, and make sharp, compliant decisions under pressure. Designed for professionals at all levels, this session delivers the actionable blueprint you need to protect your portfolio, slash your company’s liability, and confidently run fair, lawful housing operations.

Lesson Objectives

Identify common Fair Housing risk areas and emerging regulatory compliance issues in daily leasing and property operations.
Implement standard operating procedures that ensure consistent policy enforcement and documentation to minimize company liability.
Apply objective, lawful criteria to day-to-day decision-making when interacting with applicants, residents, and vendors.

Cibolo Canyon 5

Best Practice

These sessions represent the ‘Gold Standard’ of Rent Manager operations. They move beyond basic usage to show the most optimized, efficient, and scalable way to run a portfolio.

Intermediate

Requirements: Basic Experience w/ Property Management

NARPM Certified!

CPE Credits: Management Services (0)

Lisa Marvin

CEO & Partner

Essence Property Management, Inc.

Wednesday, October 21

3:45 PM – 5:30PM

Let's Taco Bout It Power Hour

Guac & talk with your fellow RMUC attendees at the Let’s Tac-o Bout It Power Hour in Innovation Hall! Check out each of our sponsors’ products and services, discover the latest innovations with Rent Manager, and indulge in tasty taco treats.

The Nelson Exhibit Hall

Requirements:

CPE Credits: (0)

Sponsored By:

Thursday, October 22

7:30 AM – 8:30AM

Breakfast

Grand Oaks J-S

Requirements:

CPE Credits: (0)

Thursday, October 22

7:30 AM – 11:15AM

Registration Open

Registration Desk

Requirements:

CPE Credits: (0)

Sponsored By:

Thursday, October 22

8:30 AM – 9:45AM

Best Practices: Building Custom Workflows

The ability to guide your staff through any operation with total consistency and accuracy is the ultimate goal of operational management. This session explores a powerful new Rent Manager feature: customized workflow templates. These templates serve as a definitive roadmap for your team, combining service issues and tasks to ensure every project is completed correctly, every time. This is far more than just a maintenance tool; these workflows can be applied to onboarding new accounts, managing resident complaints, performing end-of-month accounting closures, and much more.

We will start the session by demonstrating what a 100% optimized workflow looks like in practice, showing how a complex series of steps can be transformed into a clear, guided process. Once you have seen the power of these automated roadmaps, we will reverse-engineer how to build them. We will dive deep into best practices for creating templates, setting up underlying tasks, and tailoring the logic to your specific business needs. You will walk away ready to implement custom workflows that provide your staff with the clarity they need to succeed.

Lesson Objectives

Visualize custom workflows that guide staff through complex operations with zero ambiguity.
Master the combination of service issues and tasks to build comprehensive workflow templates for any department.
Implement best practices to tailor workflow logic, ensuring maximum consistency across teams.

Cibolo Canyon 8-11

Best Practice

These sessions represent the ‘Gold Standard’ of Rent Manager operations. They move beyond basic usage to show the most optimized, efficient, and scalable way to run a portfolio.

Advanced

Requirements: Basic Experience w/Process Management

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Chris Griesinger

Chief Customer Experience Officer

Rent Manager

Thursday, October 22

8:30 AM – 9:45AM

Solutions: Reducing Tenant Churn

High resident turnover is a significant drain on a business and a primary indicator of overall portfolio health. This session follows our three-part strategy to help you move from a reactive to a proactive management style, ensuring your residents stay satisfied and settled.

We’ll start by identifying several KPIs that can help you measure the impact of churn on your business. Next, we will learn how to track these important metrics in Rent Manager to gauge the cost of churn and its causes. Finally, we explore how Rent Manager can help you resolve these challenges by examining high-impact retention strategies—such as winning the “first 90 days,” creating hyper-responsive maintenance loops, and offering proactive renewal incentives. You’ll be amazed at how many of these ideas can be easily executed with existing Rent Manager tools!

Lesson Objectives

Identify the operational impact of churn and the primary metrics used to measure resident retention.
Track churn rates across your operation by comparing property and portfolio performance through Rent Manager reports and dashboards.
Resolve retention issues by executing strategies for proactive onboarding, maintenance feedback loops, and early renewal incentives using Rent Manager’s automation tools.

Cibolo Canyon 7

Solutions

Solutions sessions are focused on operational troubleshooting and optimization. They take a specific pain point or metric and provide a methodical framework for improving it.

Advanced

Requirements: Basic Experience w/Tenant Management

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Amanda Crouser

Training Specialist

Rent Manager

Thursday, October 22

8:30 AM – 9:45AM

Solutions: Protecting Financial Data

Rent Manager serves as your accounting backbone and the single source of truth for your portfolio’s health. It is imperative that your financial reports remain current and accurate, yet this “lifeblood” of your business faces constant threats. Whether it is honest human error or intentional fraud, the fidelity of your data requires active defense. This session utilizes our three-part strategy to help you safeguard your financials and ensure the integrity of every entry.

We’ll start by identifying the most critical financial areas of your business that need protection. Next, we will track and analyze the most common ways this data can be compromised—both intentionally and unintentionally—and the signs that your data integrity may be at risk. Finally, we will resolve these vulnerabilities by utilizing Rent Manager features to build a fortress around your information. We’ll explore how to tighten permission management, implement self-audit practices, and establish a formalized monthly accounting close process to eliminate mistakes and protect your business.

Lesson Objectives

Identify the specific financial modules and data points within Rent Manager that are most critical to your operational security.
Track and recognize the primary methods by which financial data is compromised, from accidental human error to fraudulent activity.
Resolve security gaps by implementing multi-layered protections, including advanced permissions, audit routines, and a formal monthly close process.

Cibolo Canyon 6

Solutions

Solutions sessions are focused on operational troubleshooting and optimization. They take a specific pain point or metric and provide a methodical framework for improving it.

Advanced

Requirements: Basic Experience w/Rent Manager

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Amber Smith

Senior Training Specialist

Rent Manager

Thursday, October 22

8:30 AM – 11:15AM

Rent Manager Certification Open

Cibolo Canyon 2

Requirements:

CPE Credits: (0)

Thursday, October 22

8:30 AM – 11:15AM

Innovation Hall & Rent Manager Experience Open

The Nelson Exhibit Hall

Requirements:

CPE Credits: (0)

Thursday, October 22

8:30 AM – 9:45AM

Bird's Eye View 101

Transform the way you see your properties with Bird’s Eye View 101! Even if you have never seen this tool before, this session is the perfect introduction to one of the most uniquely powerful features in Rent Manager. We will show you how to move beyond standard lists and spreadsheets by creating interactive overhead maps that provide a clear, visual representation of your entire portfolio.

In this beginner session, you will discover how to import property maps, link individual rental units to their exact positions, and customize overlays to color-code your properties based on the criteria that matters most to you. We’ll also highlight how new enhancements in Rent Manager Express make setting up and customizing your maps easier than ever. You will walk away with the foundation needed to turn your property data into a visual map that improves how you manage your day-to-day operations.

Learning Objectives

Import and configure property maps within the Rent Manager system.
Link rental units to their precise physical locations on the map for better spatial awareness.
Customize visual overlays to color-code property data and identify trends at a glance.
Utilize map-based views to gain unique reporting insights and streamline portfolio management.

Cibolo Canyon 5

101 Session

These are foundational, introductory walkthroughs designed for users who are new to a feature or need a comprehensive refresher. They cover the ‘ground-up’ setup and basic day-to-day usage of the software.

Beginner

NARPM Certified!

CPE Credits: (0)

Sophia Mathioudakis

UX Designer

Rent Manager

Thursday, October 22

9:45 AM – 10:00AM

Short Break (Drinks Only)

Conference Space

Requirements:

CPE Credits: (0)

Thursday, October 22

10:00 AM – 11:15AM

Best Practices: Third-Party Management

Managing properties for other owners requires a delicate balance of transparency, consistent communication, and meticulous financial organization. You need a routine that ensures properties are performing well, owners remain satisfied, and your management fees are collected accurately every month. This session is designed to show you exactly how to make Rent Manager go the extra mile for your fee-based management operations.

We begin by demonstrating a 100% optimized third-party management workflow. You will see what it looks like when owner contracts are perfectly configured, reporting is automated, and communication is seamless. Once you have seen this peak-performance model in action, we will reverse-engineer the setup. We will uncover the specific settings and options—from initial contract configurations to monthly processing routines—that save time and significantly improve the overall owner experience. You will leave with a collection of recommendations and tips that every fee-based management company should utilize.

Lesson Objectives

Visualize an optimized third-party management system that prioritizes transparency and automation.
Configure owner contracts and account settings to ensure accurate and consistent fee collection.
Implement monthly best practices and reporting strategies that keep owners informed and satisfied.
Reverse-engineer the specific tools and options within Rent Manager that streamline the management of fee-based portfolios.

Cibolo Canyon 8-11

Best Practice

These sessions represent the ‘Gold Standard’ of Rent Manager operations. They move beyond basic usage to show the most optimized, efficient, and scalable way to run a portfolio.

Advanced

Requirements: Basic Experience w/ Management Fees

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Peter Schoenhals

Product Support Specialist III

Rent Manager

Thursday, October 22

10:00 AM – 11:15AM

Best Practices: Move-Out Management

While it would be nice to keep a resident forever, move-outs are an inevitable part of the business cycle. Whether a tenant is leaving on good terms or you are navigating a complex eviction, the transition process can be one of the most administrative-heavy periods for your staff. This session examines our top recommendations for managing the move-out process by utilizing the full range of features and settings Rent Manager provides.

We will begin by showcasing a streamlined move-out workflow that maintains consistency and speed. You’ll see how to handle everything from the initial notice and eviction steps to the final security deposit refund and the critical make-ready tasks that prepare the unit for its next occupant. After walking through this ideal model, we will reverse-engineer the setup together. We will uncover the specific settings and workflows that ensure your notices are timely, your financial reconciliations are accurate, and your maintenance teams are ready to hit the ground running the moment a key is turned in.

Lesson Objectives

Establish a standardized move-out and make-ready lifecycle that minimizes vacancy time and administrative overhead.
Manage security deposit refunds and resident notices with precision to ensure compliance.
Configure eviction and make-ready workflows to maintain operational consistency across properties.

Cibolo Canyon 6

Best Practice

These sessions represent the ‘Gold Standard’ of Rent Manager operations. They move beyond basic usage to show the most optimized, efficient, and scalable way to run a portfolio.

Advanced

Requirements: Basic Experience w/Tenant Management

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Stephanie Von Kampen

Implementation Team Leader

Rent Manager

Thursday, October 22

10:00 AM – 11:15AM

Tips and Tricks: Pro Scripting Tactics

Unlock a new level of personalization within Rent Manager through our high-energy countdown of essential scripting tips, tricks, and best practices.

This session is designed to be accessible for anyone familiar with the basics but ready to move beyond standard functions. We’ve packed this class with strategies to help you build more dynamic, efficient scripts while keeping them organized and well-commented for long-term clarity. From exploring creative, untapped functions to learning how to write generally faster scripts, this “best practice” countdown is guaranteed to have something for everyone. You’ll leave this session with new ideas on scripts you can write, how to write them, and even where you could put those scripts in Rent Manager!

Lesson Objectives

Implement dynamic functions and logic to enhance the value and precision of your custom scripts.
Apply organization and commenting strategies to keep your custom code manageable for future review.
Identify unconventional areas within Rent Manager where scripting can solve unique challenges.

Cibolo Canyon 7

Tips and Tricks

These sessions focus on high-impact, bite-sized ‘nuggets’ of information. They highlight shortcuts, hidden features, and creative hacks that help users accomplish tasks faster or more efficiently.

Intermediate

Requirements: Basic Experience w/ Scripting

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Tobias Friday

Senior Product Expert

Rent Manager

Thursday, October 22

10:00 AM – 11:15AM

Tips and Tricks: 2025-2026 Features

Technology moves at breakneck speed, and Rent Manager is no exception. With constant updates and expanding capabilities, it can be a challenge to keep pace with every new tool at your disposal.

This In-Case-You-Missed-It (ICYMI) session is designed for anyone who wants to ensure they are leveraging the full power of the platform’s most recent innovations. From subtle workflow improvements to major feature releases, we’ll highlight the “best of” the last eighteen months. We’ve selected the updates that offer the biggest impact for your business, providing a rapid-fire look at how these new tools can transform your daily operations. Join us for an exciting look at how far the software has come—and how much more you can achieve today.

Lesson Objectives

Identify the most impactful features and enhancements released over the last 18 months.
Implement workflow improvements to streamline and modernize your existing business processes.
Leverage the latest Rent Manager tools to stay ahead of industry technology trends.

Cibolo Canyon 5

Tips and Tricks

These sessions focus on high-impact, bite-sized ‘nuggets’ of information. They highlight shortcuts, hidden features, and creative hacks that help users accomplish tasks faster or more efficiently.

Intermediate

Requirements: Basic Experience w/Rent Manager

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Ali Ferryman

Director of Product Management

Rent Manager

Thursday, October 22

11:30 AM – 12:15PM

In the Hot Seat Closing Ceremony

We’re turning up the heat one last time with the In the Hot Seat Closing Ceremony! Feast your eyes on this epic spicy interview challenge, featuring CEO Dave Hegemann and CXO Chris Griesinger in the hot seat as they devour spicy wings and answer burning questions. Stick around until the end for your chance at epic prizes!

Grand Oaks G-I

Requirements:

CPE Credits: (0)

Joe Easton

Director of Partnerships & Industry Relations

Rent Manager

Dave Hegemann

CEO

Rent Manager

Chris Griesinger

Chief Customer Experience Officer

Rent Manager

Session Types

101 Sessions

Tips & Tricks

Solutions

Best Practice

Panel Discussions

Monday, October 19

Registration Open

Monday, October 19

Fairways Fore A Cause Golf Invitational

Monday, October 19

Coffee Break for Bootcamp Attendees

Monday, October 19

Rent Manager Certification Open

Monday, October 19

Rent Manager Core Bootcamp

Monday, October 19

Administrator Bootcamp

Monday, October 19

Lunch for all Bootcamp Attendees

Monday, October 19

Break for Bootcamp Attendees (Snacks & Drinks)

Monday, October 19

RMUC Connect: First-Time Attendees Meet & Greet

Monday, October 19

Dia de los Muertos Opening Reception

Tuesday, October 20

Breakfast

Tuesday, October 20

Registration Open

Tuesday, October 20

Keynote Address, Featuring Dave Hegemann

Tuesday, October 20

Rent Manager Certification Open

Tuesday, October 20

Innovation Hall Grand Opening All Exhibits & Rent Manager Experience Open

Tuesday, October 20

Innovation Hall & Rent Manager Experience Open

Tuesday, October 20

Lunch

Tuesday, October 20

Service Manager 101

Tuesday, October 20

Scripting 101

Tuesday, October 20

Tips and Tricks: User Customizations

Tuesday, October 20

Panel Discussion: Cybersecurity

Tuesday, October 20

Panel Discussion: Power User Forum

Tuesday, October 20

Simplifying Rent Payments and Reconciliations with Zego

Tuesday, October 20

Holding the Line: Where Marketing Promises Meet Customer Care

Tuesday, October 20

Break (Snacks & Drinks)

Tuesday, October 20

Bank Reconciliations 101

Tuesday, October 20

Commercial Management 101

Tuesday, October 20

Best Practices: Prospect Management

Tuesday, October 20

Solutions: Improving Maintenance Response Time

Tuesday, October 20

Tips and Tricks: Orion AI

Tuesday, October 20

Panel Discussion: API

Tuesday, October 20

Panel Discussion: Industry Insights (Manufactured Housing)

Tuesday, October 20

Short Break (No Refreshments)

Tuesday, October 20

Best Practices: Home Asset Management

Tuesday, October 20

Best Practices: Transitioning to Express

Tuesday, October 20

Tips and Tricks: Payables

Tuesday, October 20