Sunday, October 05

Rent Manager Certification Open

10/05 9:30AM – 5:30PM

Valencia 1

Requirements:

CPE Credits: (0)

Sponsored By:

Sunday, October 05

Core Bootcamp

The Rent Manager Core Bootcamp is a fast-paced crash course into the most fundamental parts of our software. You’ll learn essential skills to help you manage your property portfolios within Rent Manager.

These are the three main topics of this seven-hour event:

Setting up chart of accounts, charge types, properties, units, tenants & user defined fields.
Processing basic receivables and payables transactions.
Completing the tenant life cycle (prospecting, move-ins & move-outs)

*The Core Bootcamp is an optional session. The cost to attend is $495.*

10/05 9:30AM – 4:30PM

Port of San Diego 6

Bootcamp

Beginner

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Carson Sotelo

Training Team Leader

Rent Manager

Liz Maloney

Training Specialist

Rent Manager

Sunday, October 05

Scripting Bootcamp

The Rent Manager Scripting Bootcamp will take your scripting knowledge from zero to hero in a single day! You’ll leave this session with the skillset to customize letters, reports, and any other scriptable part of Rent Manager. This class will equip you with the knowledge you need to become a certified Rent Manager scripter for your business!

There are three main topics of this seven-hour event:

Learn the basic syntax rules of Rent Manager’s scripting language.
Customize scripting functions to your unique business needs.
Use “If” and “While” functions to create advanced scripts.
Discover clever places to leverage scripting in Rent Manager.

*The Scripting Bootcamp is an optional session. The cost to attend is $495.*

10/05 9:30AM – 4:30PM

Port of San Diego 5

Bootcamp

Advanced

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Chris Griesinger

Chief Customer Experience Officer

Rent Manager

Lindsey Urs

Training Manager

Rent Manager

Sunday, October 05

Lunch for all Bootcamp Attendees

This luncheon is only for attendees who have purchased Rent Manager Bootcamp.

10/05 12:00PM – 1:15PM

Port of San Diego 4

Requirements:

CPE Credits: (0)

Sunday, October 05

Innovation Hall Grand Opening

Get an exclusive sneak peek of the week ahead at the Innovation Hall Grand Opening! Discover our sponsors’ booths, connect with Rent Manager staff, and stick around for a chance to win a prize. It’s the perfect way to kickstart your RMUC experience!

10/05 2:30PM – 5:30PM

California Ballrooms 2-4

Requirements:

CPE Credits: (0)

Sunday, October 05

Rent Manager Product Support

10/05 2:30PM – 5:30PM

California Ballrooms 2-4

Requirements:

CPE Credits: (0)

Sunday, October 05

The Rent Manager Experience Open

Intermingle with our Rent Manager staff by exploring The Rent Manager Experience. Here, you can dive into Rent Manager’s products and services, get support, test out new features, and more as you explore each booth. For every interaction, you earn tickets towards our RMUC.25 Prize Raffle!

10/05 2:30PM – 5:30PM

California Ballrooms 2-4

Requirements:

CPE Credits: (0)

Sunday, October 05

Break for all Bootcamp Attendees (with refreshments)

10/05 3:00PM – 3:30PM

Conference Space

Requirements:

CPE Credits: (0)

Sunday, October 05

Early Access to Coastal Charm Opening Reception

Requires VIP Pass ($)

10/05 7:00PM – 7:30PM

Puesta de Sol Lawn

CPE Credits: (0)

Sunday, October 05

Coastal Charm Opening Reception

Start RMUC.25 in sunny San Diego with the Coastal Charm Opening Reception! Relax with a drink as you mix and mingle with Rent Manager staff and fellow RMUC attendees under the night sky. It’s the perfect kickoff for networking and fun!

10/05 7:30PM – 9:30PM

Puesta de Sol Lawn

Requirements:

CPE Credits: (0)

Monday, October 06

Breakfast

10/06 7:30AM – 8:30AM

California Ballroom 1

Requirements:

CPE Credits: (0)

Monday, October 06

Registration Open

10/06 7:30AM – 5:15PM

California Ballroom Pre-Function 8

Requirements:

CPE Credits: (0)

Monday, October 06

Keynote Address, Featuring Dave Hegemann

The Rent Manager Keynote Address is the official kickoff to RMUC.25. LCS President & CEO, Dave Hegemann, will share what’s on the horizon for Rent Manager—from program insights, new feature announcements, and product demonstrations, to where the next Rent Manager User Conference will be held. You don’t want to miss this once-a-year insider event!

10/06 8:45AM – 10:15AM

California Ballroom 5/7

Requirements:

CPE Credits: (0)

Dave Hegemann

CEO

Rent Manager

Monday, October 06

Innovation Hall Networking Session

10/06 10:15AM – 11:30AM

California Ballrooms 2-4

Requirements:

CPE Credits: (0)

Monday, October 06

Rent Manager Certification Open

10/06 10:15AM – 5:15PM

Valencia 1

Requirements:

CPE Credits: (0)

Sponsored By:

Monday, October 06

Innovation Hall & Sponsor Exhibits Open

10/06 11:30AM – 5:15PM

California Ballrooms 2-4

Requirements:

CPE Credits: (0)

Monday, October 06

Lunch

10/06 11:30AM – 12:45PM

California Ballroom 1

Requirements:

CPE Credits: (0)

Monday, October 06

Rent Manager Product Support

10/06 11:30AM – 5:15PM

California Ballrooms 2-4

Requirements:

CPE Credits: (0)

Monday, October 06

The Rent Manager Experience Open

Intermingle with our Rent Manager staff by exploring The Rent Manager Experience. Here, you can dive into Rent Manager’s products and services, get support, test out new features, and more as you explore each booth. For every interaction, you earn tickets towards our RMUC.25 Prize Raffle!

10/06 11:30AM – 5:15PM

California Ballrooms 2-4

Requirements:

CPE Credits: (0)

Monday, October 06

"Smart" Payables Workflows

Rent Manager’s Smart Bills and Smart Receipts revolutionize the way you process accounts payable, reducing manual data entry and saving valuable time. With Smart Bills, invoices can be emailed, automatically scanned, and pre-set for easy bill creation. Smart Receipts allow you to scan a receipt from your phone, instantly generating a bill in Rent Manager. This session will showcase how to optimize these features for a faster, more efficient AP workflow. Say goodbye to tedious data entry and hello to streamlined bill processing!

Learning Objectives:

Utilize Smart Bills to automate invoice processing.
Leverage Smart Receipts to quickly generate bills from scanned receipts.
Reduce manual data entry and improve AP efficiency.
Implement best practices for a seamless bill processing workflow.

10/06 12:45PM – 2:00PM

Port of San Diego 3

Accounting Track

This track examines financial features and preferred integrations within Rent Manager. You’ll learn how to complete key financial tasks within Rent Manager and how to report on those activities. The difficulty of these sessions will range from intermediate to advanced, meaning some degree of pre-requisite knowledge to get the most out of each class.

Intermediate

Requirements: Basic Experience w/ Payables

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

John Hallack

Marketing Team Leader

Rent Manager

Monday, October 06

Building Custom Workflows

If it ever feels like tasks are slipping through the cracks, this is the session for you. In this class, we’ll show you how to define your Standard Operating Procedures (SOPs) and bring them to life using Rent Manager’s powerful workflow tools. Discover how to take any business procedure and convert it into consistent and repeatable instructions to help your team – all within our software! We’ll explore both existing features and brand-new functionality that make it easier than ever to enforce your business plan to ensure it gets done efficiently, accurately, and on time. Don’t just plan your processes, put them into action!

Learning Objectives:

Design and implement custom workflows in Rent Manager.
Automate task assignments and approvals to ensure timely completion.
Monitor workflow progress and identify bottlenecks.
Standardize business processes to improve efficiency and accountability.

10/06 12:45PM – 2:00PM

Port of San Diego 6

Advanced Track

This track is built for seasoned Rent Manager professionals looking to take their operations to a new level. These sessions often require extensive pre-requisite knowledge to be able to keep up. There is very little “how to” in these sessions. Instead, we will focus on ideas, what’s possible in Rent Manager, and why you may want to implement features in a particular way.

Advanced

Requirements: Basic Experience w/ Process Management

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Chris Griesinger

Chief Customer Experience Officer

Rent Manager

Monday, October 06

Improving the Lease Renewal Process

Managing lease renewals can be time-consuming, especially when handling multiple tenants, varying lease terms, and escalating rent structures. This session will demonstrate how to streamline and automate the lease renewal workflow in Rent Manager! Learn how to take the pain out of the process by preconfiguring everything from rent rates to potential lease terms. Discover how to enable digital lease signing through Tenant Web Access (TWA) with a fully scripted lease based on the term selections of each tenant. Once signed, Rent Manager can update the tenant’s account with accurate updates from the new lease. By the end of this session, you’ll have the tools to efficiently manage lease renewals, minimize manual work, and improve accuracy—saving time while enhancing the tenant experience.

Learning Objectives:

Configure lease renewal terms to automate the process in Rent Manager.
Set up Tenant Web Access (TWA) for digital lease signing.
Automate tenant account updates based on signed leases.
Streamline the lease renewal workflow to save time and reduce errors.

10/06 12:45PM – 2:00PM

Port of San Diego 5

Leasing/Operations Track

This track highlights tools, features, and best practices in Rent Manager that enhance marketing, tenant engagement, and overall operational efficiency. These sessions will help you provide a seamless experience from prospect to long-term resident.

Intermediate

Requirements: Basic Experience / Lease Renerwals

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Ali Ferryman

Director of Product Management

Rent Manager

Monday, October 06

Industry Insights: Manufactured Housing

10/06 12:45PM – 2:00PM

Port of San Diego 4

Industry Insights

This track is your opportunity to explore timely topics and trends via expert-led discussions tailored to a specific segment of property management. Gain valuable perspectives from thought leaders and peers to help you stay ahead in a competitive market and make informed business decisions.

Advanced

Requirements: Basic Knowledge of Manufactured Housing Industry

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Mike Niebauer

Senior Relationship Manager

Rent Manager

Monday, October 06

Integrating Your Phone System into Rent Manager

If you’re looking to level up your communications, this session is your introduction to rmVoIP—Rent Manager’s fully integrated, enterprise-grade phone system. Designed by LCS, rmVoIP brings powerful calling features like auto-attendants, hunt groups, conference calling and more, all into one seamless experience. Even better, it all integrates into Rent Manager! New calls appear as pop-ups on your screen and then get logged, recorded, and linked to the history/notes of the appropriate account for easy tracking. Come see how rmVoIP enhances customer service, improves efficiency, and puts powerful management tools at your fingertips through an intuitive user portal.

Learning Objectives:

Understand the core features and benefits of using rmVoIP with Rent Manager.
Learn how call tracking, recordings, and screen pops improve customer communication.
Explore best practices for managing users and monitoring call activity.
Discover how to configure and control key aspects of rmVoIP through the user portal.

10/06 12:45PM – 2:00PM

California Ballroom 8

Leasing/Operations Track

This track highlights tools, features, and best practices in Rent Manager that enhance marketing, tenant engagement, and overall operational efficiency. These sessions will help you provide a seamless experience from prospect to long-term resident.

Beginner

NARPM Certified!

CPE Credits: (0)

Patrick O’Hearn

Director of Customer Support & IT Services

Rent Manager

Monday, October 06

Service Manager 101

This beginner-friendly session will walk you through everything you need to track, manage, and resolve maintenance issues at your managed properties. Learn how to create service requests, organize them with filtered lists, and bill tenants, owners, and vendors. We’ll also explore clutch tools like rmAppSuite Pro, Tenant Web Access, and automated notifications that can save you time. We’ll even give you a sneak peek into a few “”advanced”” service management features that other RMUC sessions will examine in greater detail!

Learning Objectives:

Create and manage service requests to efficiently track maintenance issues from start to finish.
Utilize filtered lists and organization tools to stay on top of open and completed requests.
Understand billing options for tenants, owners, and vendors related to maintenance work.
Explore key tools like rmAppSuite Pro, Tenant Web Access, and automated notifications to streamline service management and improve communication.

10/06 12:45PM – 2:00PM

Port of San Diego 2

Beginner Track

This track is designed for novice members of the Rent Manager family. No previous experience is required to attend these sessions. These classes consist of more “fundamental” Rent Manager topics that apply to a wide variety of job roles.

Beginner

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Andrew Nishimori

Product Support Team Leader

Rent Manager

Monday, October 06

A New Era for Property Managers: Turning Renters Insurance Compliance into Income

Renters insurance used to be just a checkbox in the leasing process, something you’d recommend but not rely on. A burden for leasing staff to manage. Today, it’s become a vital part of the rental lifecycle. As the only built-in renters insurance solution in Rent Manager, LeaseTrack makes compliance simple and scalable.
In this session, we’ll dive into how modern insurance tracking not only protects your properties but also simplifies your workflows and can even create amplified income. We’ll also discuss the industries’ shifting liability standards and how integrated solutions can simplify compliance. You’ll find out why $300,000 in liability coverage is quickly becoming the norm and how LeaseTrack can help you meet this standard.
If you’re trying to keep up with all the changes or looking for ways to be more efficient, this session will give you the tools to take charge.
You’ll learn how to:

Make tracking renters insurance a breeze and cut down on manual follow-ups with LeaseTrack.
Leverage $300,000 in liability coverage to better safeguard your assets.
Turn compliance into a strategic advantage that leads to real results.
Easily activate and manage LeaseTrack within the Rent Manager platform.

10/06 12:45PM – 2:00PM

Port of San Diego 1

Leasing/Operations Track

This track highlights tools, features, and best practices in Rent Manager that enhance marketing, tenant engagement, and overall operational efficiency. These sessions will help you provide a seamless experience from prospect to long-term resident.

Beginner

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Christian Thomas

Channel Partnership Manager

LeaseTrack

Joe Easton

Director of Partnerships & Industry Relations

Rent Manager

Monday, October 06

Fair Housing Compliance: Building a Team That Gets It Right

Fair housing compliance isn’t just about knowing the rules; it’s about making sure everyone on your team knows them too. In a world where even one misstep can have major consequences, your organization is only as strong as its most underprepared team member. This session will walk through the core principles of fair housing, with a focus on real-world application. We’ll cover protected classes, the risks of inconsistent application approvals and denials, and take a deep dive into reasonable accommodations. You’ll also learn how to train new team members effectively and respond confidently to industry “testing” scenarios and common compliance challenges.
Learning Objectives:

Examine the fair housing “testing” practices currently happening in the industry.
Discover best practices for ensuring consistent compliance across your team.
Explore protected classes and how they apply to application decisions and accommodations.
Learn how to confidently respond to common fair housing questions and concerns.

10/06 12:45PM – 2:00PM

California Ballroom 6

Professional Development Track

This track includes sessions designed to help facilitate professional and career growth. These sessions will not always have a Rent Manager element. Instead, these classes seek to provide bigger conversations about the property management industry, ways to improve your communication and leadership skills, etc.

Beginner

NARPM Certified!

CPE Credits: Personal Development (0)

Lisa Marvin

CEO & Partner

Essence Property Management, Inc.

Monday, October 06

Break (with refreshments)

10/06 2:00PM – 2:30PM

Conference Space

Requirements:

CPE Credits: (0)

Monday, October 06

Habits of Highly Successful Scripters

A well-crafted script can be the difference between a basic report and a truly insightful one. If you already have a solid foundation in Rent Manager scripting, this session will help you refine and expand your skills. Learn advanced techniques to write more efficient, structured, and effective scripts for letters, reports, and formulas. We’ll cover best practices for script organization, performance optimization, and creative approaches to solving complex business challenges. Whether you’re troubleshooting existing scripts or developing new ones, this session will provide the expertise you need to take your scripting to the next level.

Learning Objectives:

Organize and structure scripts for clarity and long-term usability.
Improve script efficiency and performance in reports and calculations.
Apply advanced functions and expressions to enhance reporting and data analysis.
Identify best practices for troubleshooting and refining complex scripts.

10/06 2:30PM – 3:45PM

Port of San Diego 6

Advanced Track

This track is built for seasoned Rent Manager professionals looking to take their operations to a new level. These sessions often require extensive pre-requisite knowledge to be able to keep up. There is very little “how to” in these sessions. Instead, we will focus on ideas, what’s possible in Rent Manager, and why you may want to implement features in a particular way.

Advanced

Requirements: Basic Experience w/ Scripting

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Brian Mueller

Director of Software Development

Rent Manager

Monday, October 06

Industry Insights: Single Family Housing

10/06 2:30PM – 3:45PM

Port of San Diego 4

Industry Insights

This track is your opportunity to explore timely topics and trends via expert-led discussions tailored to a specific segment of property management. Gain valuable perspectives from thought leaders and peers to help you stay ahead in a competitive market and make informed business decisions.

Advanced

Requirements: Basic Knowledge of Single-Family Home Industry

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Lauren Croasmun

Relationship Manager

Rent Manager

Sponsored By:

Monday, October 06

Managing Properties with Bird's Eye View Maps

Transform the way you manage your properties with Bird’s Eye View! This powerful tool lets you create interactive overhead maps linked to your Rent Manager portfolio, providing a clear, visual representation of your units. Learn how to import maps, link rental units, and customize overlays to color-code properties based on key criteria. With new enhancements in Rent Manager Express, setting up and customizing your maps has never been easier.

Learning Objectives:

Import and configure property maps in Rent Manager.
Link rental units to their correct positions on the map.
Customize overlays to visualize property data effectively.
Utilize maps for reporting and portfolio insights.

10/06 2:30PM – 3:45PM

Port of San Diego 5

Leasing/Operations Track

This track highlights tools, features, and best practices in Rent Manager that enhance marketing, tenant engagement, and overall operational efficiency. These sessions will help you provide a seamless experience from prospect to long-term resident.

Beginner

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Cheyenne Ward

UX Tech Lead

Rent Manager

Monday, October 06

Reporting Tips and Tricks

Unlock the full potential of the Rent Manager reporting suite with this beginner-friendly session! Learn how to navigate the reports menu, interpret key reports through Help resources and drill-down, and customize outputs for better insights. Discover how easy it is to export reports and their formulas to Excel and share your findings with others! This session will examine huge time-savers like memorizing and scheduling report batches to automate the creation and delivery of your daily reports! This session can be your first significant step into the wide world of Rent Manager reporting!

Learning Objectives:

Learn how to read and interpret any Rent Manager report.
Identify essential reports that can help analyze critical aspects of your business.
Examine ways to customize report output.
Learn how to memorize, batch, and even automate reports.

10/06 2:30PM – 3:45PM

California Ballroom 8

Beginner Track

This track is designed for novice members of the Rent Manager family. No previous experience is required to attend these sessions. These classes consist of more “fundamental” Rent Manager topics that apply to a wide variety of job roles.

Beginner

NARPM Certified!

CPE Credits: (0)

Dave Hurtt

Senior Sales Representative

Rent Manager

Monday, October 06

Tracking Your Business Loans

Effectively tracking company loans is crucial for financial accuracy and strategic planning. In this session, you’ll learn how to manage both new and existing loans in Rent Manager with ease. Discover how to build amortization schedules, track payments, and generate reports to monitor your loan progress. Rent Manager supports various loan types and interest methods, and you’ll also explore built-in testing tools to ensure your loan details are entered correctly. Whether you’re managing a single loan or multiple financing arrangements, this session will help you streamline the process and maintain accurate records.

Learning Objectives:

Set up and track new and existing loans in Rent Manager.
Generate and manage amortization schedules for loan repayment tracking.
Utilize reporting tools to monitor loan progress and financial impact.
Leverage testing tools to verify loan details and ensure accuracy.

10/06 2:30PM – 3:45PM

Port of San Diego 2

Accounting Track

This track examines financial features and preferred integrations within Rent Manager. You’ll learn how to complete key financial tasks within Rent Manager and how to report on those activities. The difficulty of these sessions will range from intermediate to advanced, meaning some degree of pre-requisite knowledge to get the most out of each class.

Intermediate

Requirements: Basic Experience w/ Tracking Loans

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Tessa Spearman

Product Support Team Leader

Rent Manager

Monday, October 06

Utility Billing Made Easy

Tracking metered utilities can be a daunting and time-consuming task, especially when managing multiple properties. In this session, we’ll explore how Rent Manager can simplify the entire process. From setting up utility tracking to creating formulas for consumption calculation, we’ll show you how to reduce the manual work involved. You’ll also discover efficient ways to input meter values and explore brand new services we offer designed to further streamline utility management. Whether you’re new to managing utilities or looking for ways to improve your current process, this session will help you save time and eliminate headaches.

Learning Objectives:

Learn how to track multiple metered utilities and manage consumption data in Rent Manager.
Understand how to create formulas for calculating utility usage based on meter readings.
Discover efficient methods for entering meter values and streamlining the data input process.
Explore new services and tools available to enhance and simplify utility management.

10/06 2:30PM – 3:45PM

Port of San Diego 3

Leasing/Operations Track

This track highlights tools, features, and best practices in Rent Manager that enhance marketing, tenant engagement, and overall operational efficiency. These sessions will help you provide a seamless experience from prospect to long-term resident.

Intermediate

Requirements: Basic Knowledge of Utility Management

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Craig Zutavern

Director of Software Development

Rent Manager

Jeremy Moore

Director of Sales

Rent Manager

Monday, October 06

Resident Screening + ID & Income Verification: Modern Tools for Informed Leasing Decisions

Enhancing your resident selection process is imperative in today’s property management landscape. A key trend shaping the industry is focus on applicant verification — ensuring that applicants are who they say they are before any screening begins.
Rent Manager’s Resident Screening, powered by AmRent, equips your team with the tools to meet this growing demand for security and compliance.
In this session, you’ll explore the full suite of screening options available directly within Rent Manager.

Examine the screening options that are built into Rent Manager via ApplyNow.
Discover how Income Verification helps confirm whether prospects meet your income criteria.
Learn how AmRent partners with your team to ensure ongoing compliance and alignment with evolving industry standards.

10/06 2:30PM – 3:45PM

Port of San Diego 1

Leasing/Operations Track

This track highlights tools, features, and best practices in Rent Manager that enhance marketing, tenant engagement, and overall operational efficiency. These sessions will help you provide a seamless experience from prospect to long-term resident.

Beginner

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Ashli Allen

VP of Vendor Relations

AmRent

John Hemelgarn

Senior Sales Representative

Rent Manager

Monday, October 06

Driving Efficiency: Leverage Rent Manager Express for Operational Wins

Making a big change at your company can feel like stepping into uncharted waters—but with the right crew and a solid plan, you can navigate even the choppiest seas. In this session, Nicole Schook, Director of Operations, Technology & Marketing at Eagle Rock Properties, will take you on a deep dive into Eagle Rock’s journey to Rent Manager Express: what she did to prep the staff, how she managed the rollout, and how she monitored and managed morale through it all. This case study will springboard into a conversation about broader best practices for leading change in your organization. Whether you’re switching software, shaking up processes, or steering through a cultural shift. You’ll walk away with tips for getting people on board, spotting problems early, and turning big transitions into smooth sailing.
Learning Objectives:

Learn about prep work, roadmap creation, cultural adjustments and more.
Discover simple ways to get your team on board with big changes.
Pick up tips to spot resistance early and keep transitions on track.

10/06 2:30PM – 3:45PM

California Ballroom 6

Professional Development Track

This track includes sessions designed to help facilitate professional and career growth. These sessions will not always have a Rent Manager element. Instead, these classes seek to provide bigger conversations about the property management industry, ways to improve your communication and leadership skills, etc.

Beginner

NARPM Certified!

CPE Credits: Professsional Development (0)

Nicole Schook

Director of Operations, Technology and Marketing

Eagle Rock Properties

Monday, October 06

Short Break (no refreshments)

10/06 3:45PM – 4:00PM

Conference Space

Requirements:

CPE Credits: (0)

Monday, October 06

Ask a Power User

Are you ready to push Rent Manager to its limits? This session is a must-attend for power users who thrive on customization and innovation. Join fellow experts in an open discussion about the creative ways you’ve tailored Rent Manager to meet unique business needs. From built-in customizations to API integrations, this is your opportunity to showcase solutions, gain inspiration, and collaborate with others who are maximizing the software’s capabilities. Whether you’ve developed an advanced workflow or a game-changing report, this session is your chance to share, learn, and refine your approach.

Learning Objectives:

Discover innovative customizations from fellow Rent Manager power users.
Exchange ideas and feedback on advanced Rent Manager configurations.
Explore new ways to leverage API integrations and built-in features.
Collaborate on creative solutions to common property management challenges.

10/06 4:00PM – 5:15PM

California Ballroom 6

Advanced Track

This track is built for seasoned Rent Manager professionals looking to take their operations to a new level. These sessions often require extensive pre-requisite knowledge to be able to keep up. There is very little “how to” in these sessions. Instead, we will focus on ideas, what’s possible in Rent Manager, and why you may want to implement features in a particular way.

Advanced

Requirements: Basic Experience w/ Rent Manager

NARPM Certified!

CPE Credits: (0)

Chris Griesinger

Chief Customer Experience Officer

Rent Manager

Ali Ferryman

Director of Product Management

Rent Manager

Monday, October 06

Expense Management Strategies

Effective expense management is a critical component of running a profitable business. Without clear oversight, costs can quickly spiral out of control, cutting into your bottom line. In this session, we’ll show you how Rent Manager’s powerful tools help you monitor, approve, and control spending at every stage—before it becomes a problem. Learn how to implement approval workflows for bills and purchase orders, enforce budget limits, and generate reports that provide real-time insights into your financial health. With the right setup, you can establish a system that not only tracks expenses but actively prevents overspending before it happens.

Learning Objectives:

Implement approval processes for bills and purchase orders to maintain financial control.
Set up and enforce budgets that trigger alerts and prevent overspending.
Utilize reports like Aged Payables and Budget Comparisons to track and analyze expenses.
Configure tiered approval workflows and owner bill approvals to ensure accountability.

10/06 4:00PM – 5:15PM

Port of San Diego 2

Accounting Track

This track examines financial features and preferred integrations within Rent Manager. You’ll learn how to complete key financial tasks within Rent Manager and how to report on those activities. The difficulty of these sessions will range from intermediate to advanced, meaning some degree of pre-requisite knowledge to get the most out of each class.

Advanced

Requirements: Basic Experience w/ Payables

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Nick Drzycimski

Sales Manager

Rent Manager

Monday, October 06

Express Tips and Tricks

Whether you’re already using Rent Manager Express or still working in Rent Manager 12, this session is a perfect chance to discover why so many users are making the switch! Join us for a fast-paced dive into the unique features and customizations of our browser-based version of Rent Manager. You’ll learn about essential navigation tips and how to tap into learning resources that will boost your efficiency and overall confidence in Express. The tips in this session will be incredible, and the enthusiasm for this session will be contagious – don’t miss it!

Learning Objectives:

Explore the unique features and customizations available in Rent Manager Express.
Learn essential navigation tips to improve efficiency and workflow.
Discover built-in learning resources to enhance your confidence in using Express.
Understand why users are making the switch from Rent Manager 12 and how it can benefit your business.

10/06 4:00PM – 5:15PM

California Ballroom 8

Beginner Track

This track is designed for novice members of the Rent Manager family. No previous experience is required to attend these sessions. These classes consist of more “fundamental” Rent Manager topics that apply to a wide variety of job roles.

Beginner

NARPM Certified!

CPE Credits: (0)

Ashley Jones

Sales Manager

Rent Manager

Monday, October 06

Industry Insights: Commercial

10/06 4:00PM – 5:15PM

Port of San Diego 4

Industry Insights

This track is your opportunity to explore timely topics and trends via expert-led discussions tailored to a specific segment of property management. Gain valuable perspectives from thought leaders and peers to help you stay ahead in a competitive market and make informed business decisions.

Advanced

Requirements: Basic Knowledge of Commercial Industry

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Carly Anderson

Product Analyst Team Leader

Rent Manager

Monday, October 06

Managing Unit Inspections

Regular unit inspections are essential for maintaining property quality, safety, and ensuring tenant satisfaction. Rent Manager’s fully integrated inspection tools—available both in the core software and through rmAppSuite Pro—make managing inspections easier than ever. In this session, you’ll learn how to create and customize inspection templates, conduct inspections from the field using the mobile app, and generate detailed inspection reports. Plus, we’ll showcase our newest feature: tenant self-inspections. Whether you manage inspections yourself or empower tenants to participate, you’ll walk away with strategies to streamline the process and keep your properties in top shape.

Learning Objectives:

Learn how to create and customize inspection templates within Rent Manager.
Discover how to conduct inspections on-site using rmAppSuite Pro for a seamless mobile experience.
Explore the various reports and documentation generated from completed inspections.
Understand how to implement tenant self-inspections to improve efficiency and tenant engagement.

10/06 4:00PM – 5:15PM

Port of San Diego 3

Beginner Track

This track is designed for novice members of the Rent Manager family. No previous experience is required to attend these sessions. These classes consist of more “fundamental” Rent Manager topics that apply to a wide variety of job roles.

Beginner

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

William Meyer

Product Support Team Leader

Rent Manager

Monday, October 06

Training Your Staff with RMU

Getting new employees up to speed in Rent Manager doesn’t have to be overwhelming. Rent Manager University (RMU) offers a vast library of interactive courses designed to help your team quickly master the software. In this session, you’ll learn how to navigate RMU’s extensive catalog to find the most relevant training for your employees. We’ll also explore how you can create custom courses tailored to your company’s specific workflows and make them easily accessible within Rent Manager. Whether you’re onboarding new hires or upskilling your team, RMU can be a game-changer for employee training.

Learning Objectives:

Navigate the RMU course library to find the most relevant training content for your employees.
Learn how to create and customize RMU courses to align with your company’s specific processes.
Discover how to integrate RMU training into Rent Manager for seamless employee access.
Develop a structured training approach that helps new hires and existing employees learn Rent Manager more efficiently.

10/06 4:00PM – 5:15PM

Port of San Diego 5

Beginner Track

This track is designed for novice members of the Rent Manager family. No previous experience is required to attend these sessions. These classes consist of more “fundamental” Rent Manager topics that apply to a wide variety of job roles.

Beginner

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Lindsey Urs

Training Manager

Rent Manager

Monday, October 06

ePay: Best Practices to Increase Utilization & Operational Efficiency

Take your payment strategy beyond the basics with ePay, powered by Zego—a fully integrated, built-in payment solution within Rent Manager. Offering online payments to residents is just the beginning.
ePay offers unmatched efficiency, tighter security, and a seamless user experience for both residents and property managers.
In this session, the Rent Manager and Zego teams will show you how to unlock the full potential of built-in payments to drive higher adoption, eliminate manual processes, and increase operational control.
Whether you’re looking to shift away from paper checks or automate back-office tasks like reconciliation, this course delivers actionable insights and strategies tailored to your property’s needs.
You’ll Learn How To:

Leverage the power of a built-in payment solution to increase resident adoption and satisfaction.
Unlock the full range of digital payment options embedded directly in Rent Manager and powered by Zego—including bank drafts, credit cards, debit cards, and more.
Convert paper payments into digital transactions with less friction and fewer resources.
Streamline and automate deposit reconciliation to reduce errors and free up your team’s time.
Implement proven best practices to optimize your digital payment workflows and increase efficiency across the board.

10/06 4:00PM – 5:15PM

Port of San Diego 1

Accounting Track

This track examines financial features and preferred integrations within Rent Manager. You’ll learn how to complete key financial tasks within Rent Manager and how to report on those activities. The difficulty of these sessions will range from intermediate to advanced, meaning some degree of pre-requisite knowledge to get the most out of each class.

Beginner

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Grace McIlhon

Director of Product Management

Zego

Daniel Lindner

Product Support Manager

Rent Manager

Monday, October 06

Sailing Toward Service Excellence: Navigating the Waters of Customer Care

In the vast sea of property management, navigating through the waves of technology and resident expectations can be challenging. But just like a ship relies on its crew and compass, great customer service remains the steadfast anchor that keeps everything on course. Join Alexis Melton, Training and Implementation Manager at LynCo Properties, as she charts a course for exceptional customer care in today’s tech-driven industry.
In this session, we’ll explore how to strike a balance between digital tools and human connection, ensuring that service excellence is always at the helm. You’ll learn how to steer your team toward smoother waters, even as the current of change pulls us forward. From navigating digital communication to ensuring every resident interaction feels personal and impactful, this session will provide actionable insights that keep your customer care shipshape, no matter how fast the industry evolves.
Session Objectives:

Learn how to balance technology and human connection to deliver consistent, high-quality customer service.
Explore strategies for training and guiding teams through changing service expectations in a tech-driven environment.
Identify techniques for making digital communications feel personal and impactful across all resident interactions.

10/06 4:00PM – 5:15PM

Port of San Diego 6

Professional Development Track

This track includes sessions designed to help facilitate professional and career growth. These sessions will not always have a Rent Manager element. Instead, these classes seek to provide bigger conversations about the property management industry, ways to improve your communication and leadership skills, etc.

Beginner

NARPM Certified!

CPE Credits: Personal Development (0)

Alexis Melton

Training and Implementation Manager

LynCo Properties

Monday, October 06

Top Gun Takeoff Premier Social Event

The mission is set—join us aboard the USS Midway Aircraft Carrier for an unforgettable night at RMUC’s most anticipated event! At this Premier Social Event, you’ll experience a gourmet dinner, open bar, live band, danger zone-level flight simulators, and exclusive after-hours tours of this historic naval icon. Grab your aviators, bomber jackets, and suit up for our Top Gun Takeoff!

10/06 6:30PM – 10:30PM

USS Midway

Requirements:

CPE Credits: (0)

Sponsored By:

Tuesday, October 07

Breakfast

10/07 7:30AM – 8:30AM

California Ballroom 1

Requirements:

CPE Credits: (0)

Tuesday, October 07

Registration Open

10/07 7:30AM – 5:15PM

California Ballroom Pre-Function 8

Requirements:

CPE Credits: (0)

Tuesday, October 07

VIP Breakfast

Requires VIP Pass ($)

10/07 7:30AM – 8:30AM

Port Pre-Function 2

Requirements:

CPE Credits: (0)

Tuesday, October 07

Innovation Hall & Sponsor Exhibits Open

10/07 8:30AM – 5:15PM

California Ballrooms 2-4

Requirements:

CPE Credits: (0)

Tuesday, October 07

Rent Manager Certification Open

10/07 8:30AM – 5:15PM

Valencia 1

Requirements:

CPE Credits: (0)

Sponsored By:

Tuesday, October 07

Rent Manager Product Support

10/07 8:30AM – 5:15PM

California Ballrooms 2-4

Requirements:

CPE Credits: (0)

Tuesday, October 07

Advanced Express Customizations

Rent Manager Express offers extensive customization options, allowing both administrators and individual users to shape their experience within the software. In this session, we’ll analyze key areas of Rent Manager that can be fully customized and provide expert recommendations on how to get the most out of these features. Learn how administrators can enforce standardized workflows and settings across their teams while also empowering users with personalization options that improve efficiency. Whether you’re optimizing dashboards and layouts, refining user permissions, or leveraging scripting, this session will help you create a more intuitive and productive Rent Manager experience.

Learning Objectives:

Identify key areas of Rent Manager Express that can be customized.
Implement administrative controls to standardize workflows and enforce best practices.
Utilize user-specific customization options to enhance individual productivity.
Develop a strategy for balancing system-wide consistency with personal flexibility.

10/07 8:30AM – 9:45AM

Port of San Diego 2

Advanced Track

This track is built for seasoned Rent Manager professionals looking to take their operations to a new level. These sessions often require extensive pre-requisite knowledge to be able to keep up. There is very little “how to” in these sessions. Instead, we will focus on ideas, what’s possible in Rent Manager, and why you may want to implement features in a particular way.

Advanced

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Liz Maloney

Training Specialist

Rent Manager

Tuesday, October 07

Closing Your Books the Right Way

A structured month-end close process is essential to maintaining accurate financials and avoiding costly mistakes. This advanced session will walk you through a clear, step-by-step approach to closing your books in Rent Manager. Learn how to manage receivables and payables, record month-end journals, complete bank reconciliations, and perform variance analysis—all while leveraging system tools like accounting close dates, automation, and report batches to streamline the process. Whether you’re a solo operator or part of a larger accounting team, this session will give you a structured framework to ensure nothing falls through the cracks.

Learning Objectives:

Implement a structured month-end closing process using workflow and project management tools.
Demonstrate best practices for closing receivables and payables, including enforcing accounting close dates.
Record month-end journals, including depreciations, amortizations, and accruals.
Complete bank reconciliations efficiently using manual, CSV import, or Bank Sync methods.
Perform variance analysis on P&L, Balance Sheet, and Budget reports to identify trends and discrepancies.

10/07 8:30AM – 9:45AM

Port of San Diego 6

Accounting Track

This track examines financial features and preferred integrations within Rent Manager. You’ll learn how to complete key financial tasks within Rent Manager and how to report on those activities. The difficulty of these sessions will range from intermediate to advanced, meaning some degree of pre-requisite knowledge to get the most out of each class.

Advanced

Requirements: Basic Experience w/ Accounting

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Amber Smith

Training Specialist

Rent Manager

Tuesday, October 07

Industry Insights: Multi-Family

10/07 8:30AM – 9:45AM

Port of San Diego 4

Industry Insights

This track is your opportunity to explore timely topics and trends via expert-led discussions tailored to a specific segment of property management. Gain valuable perspectives from thought leaders and peers to help you stay ahead in a competitive market and make informed business decisions.

Advanced

Requirements: Basic Knowledge of Multi-Family Industry

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Patrick O’Hearn

Director of Customer Support & IT Services

Rent Manager

Tuesday, October 07

Introduction to Building Custom Reports

Rent Manager offers hundreds of stock reports, but what if you need something more tailored to your business? In this session, you’ll learn how to harness the power of the Report Writer tool to build custom reports that showcase your data exactly the way you want. Whether you’re new to this feature or looking for a deeper understanding, we’ll cover the fundamentals of creating reports, adding and customizing columns, modifying scripts, and adjusting report formatting. By the end, you’ll have the confidence to start crafting reports that provide the insights your business needs.

Learning Objectives:

Understand the basics of creating and running Report Writer-made reports.
Learn how to add, customize, and script report columns to display data in a meaningful way.
Explore formatting options and settings to improve report readability and visual presentation.
Gain confidence in building custom reports that provide business-specific insights and metrics.

10/07 8:30AM – 9:45AM

California Ballroom 6

Beginner Track

This track is designed for novice members of the Rent Manager family. No previous experience is required to attend these sessions. These classes consist of more “fundamental” Rent Manager topics that apply to a wide variety of job roles.

Beginner

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Amanda Crouser

Implementation Consultant

Rent Manager

Tuesday, October 07

Key Recommendations for Building Online Applications

Apply Now makes it possible for your prospects to submit online applications for your rentals. This is a modern convenience that is now expected by most potential renters. In this session, you’ll learn how to automate everything from the submission to the application fees to the screening. We will examine best practices for designing these applications, handling roommates and other kinds of applicants, and more! We promise you’ll leave this session with the tools to go back to the office and optimize online applications for your team!

Learning Objectives:

Create and customize application templates for different property types.
Use dependent fields to improve accuracy and streamline data collection.
Manage co-applicants, guarantors, and additional occupants efficiently.
Configure application settings at the system, property, and template levels.

10/07 8:30AM – 9:45AM

Port of San Diego 5

Leasing/Operations Track

This track highlights tools, features, and best practices in Rent Manager that enhance marketing, tenant engagement, and overall operational efficiency. These sessions will help you provide a seamless experience from prospect to long-term resident.

Intermediate

Requirements: Basic Experience w/ Apply Now

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Julie Kuhn

Senior Director of Professional Services & Business Intelligence

Rent Manager

Tuesday, October 07

Reducing Tenant Delinquencies

Tenant delinquencies can be a major challenge, but Rent Manager offers powerful tools to simplify the process. This session will cover how to automate rent and late fee postings, provide tenants with multiple convenient payment options, and ensure clear communication about balances due. Learn how to reduce the time spent tracking down payments by leveraging automation and easy-to-use tenant notifications. If delinquency management takes up too much of your day, this session will help you implement time-saving strategies to keep accounts on track.

Learning Objectives:

Automate rent and late fee postings for efficient account management.
Offer multiple payment options, including automated solutions.
Improve tenant communication regarding balances and due dates.
Reduce time spent manually tracking down delinquent payments.

10/07 8:30AM – 9:45AM

California Ballroom 8

Leasing/Operations Track

This track highlights tools, features, and best practices in Rent Manager that enhance marketing, tenant engagement, and overall operational efficiency. These sessions will help you provide a seamless experience from prospect to long-term resident.

Intermediate

Requirements: Basic Experience w/ Receivables

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Carson Sotelo

Training Team Leader

Rent Manager

Tuesday, October 07

Simplifying Your Management Fees

Rent Manager offers two ways to handle management fee postings: Advanced and Standard. If you’ve been using Rent Manager for a long time, your fees are likely set up using the older Advanced method, which calculates fees against GL accounts. The newer Standard method simplifies the process by collecting fees directly from tenant payments. This approach allows you to post fees as often as needed, enhances reporting, and provides clear tracking of collected and uncollected fees. In this session, we’ll explore the benefits of Standard Management Fees, walk through the setup, and show you how to transition from Advanced to Standard for a more efficient workflow.

Learning Objectives:

Understand the key differences between Advanced and Standard Management Fees.
Learn how Standard Management Fees improve fee collection, reporting, and auditing.
Configure management fees to apply automatically to tenant payments.
Explore the process of converting from the Advanced method to Standard.

10/07 8:30AM – 9:45AM

Port of San Diego 1

Accounting Track

This track examines financial features and preferred integrations within Rent Manager. You’ll learn how to complete key financial tasks within Rent Manager and how to report on those activities. The difficulty of these sessions will range from intermediate to advanced, meaning some degree of pre-requisite knowledge to get the most out of each class.

Intermediate

Requirements: Basic Experience w/ Management Fees

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Saritha Kota

Director of Software Development

Rent Manager

Tuesday, October 07

Violation Management

Effectively managing property violations is essential for enforcing community rules and maintaining property standards. This session explores how to integrate Covenants, Conditions, & Restrictions (CC&Rs) into Rent Manager by setting up violation groups, codes, and categories. Learn how to track, escalate, and resolve violations, issue fines, and generate automated violation letters. We’ll also cover how to cite and manage violations in the field using rmAppSuite Pro, making enforcement more efficient than ever.

Learning Objectives:

Set up violation groups, codes, and categories in Rent Manager.
Track, escalate, and resolve violations, including issuing fines.
Automate violation letters and alerts for streamlined enforcement.
Manage violations in the field using rmAppSuite Pro.

10/07 8:30AM – 9:45AM

Port of San Diego 3

Leasing/Operations Track

This track highlights tools, features, and best practices in Rent Manager that enhance marketing, tenant engagement, and overall operational efficiency. These sessions will help you provide a seamless experience from prospect to long-term resident.

Intermediate

Requirements: Basic Experience w/ Handling Violations

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Chris Griesinger

Chief Customer Experience Officer

Rent Manager

Tuesday, October 07

The Rent Manager Experience Open

Intermingle with our Rent Manager staff by exploring The Rent Manager Experience. Here, you can dive into Rent Manager’s products and services, get support, test out new features, and more as you explore each booth. For every interaction, you earn tickets towards our RMUC.25 Prize Raffle!

10/07 8:30AM – 5:15PM

California Ballrooms 2-4

Requirements:

CPE Credits: (0)

Tuesday, October 07

Break (with refreshments)

10/07 9:45AM – 10:15AM

Conference Space

Requirements:

CPE Credits: (0)

Tuesday, October 07

Easy Bookings for RV/Campgrounds

If you manage an RV campground, this session is essential to optimizing your operations and enhancing the guest experience. Rent Manager offers powerful tools to help you manage reservations, streamline check-ins and check-outs, and adjust daily rates based on seasonal demand. You’ll also learn how to configure the Online Listings portal, making it easier than ever to market your sites and allow guests to book their stays digitally. Join us to discover how Rent Manager can simplify your campground management, save you time, and create a seamless experience for both you and your guests!

Learning Objectives:

Learn how to set up RV/Campground properties and rental units in Rent Manager.
Establish variable rate structures including custom calculations, seasonal rates, etc.
Manage the reservation process from check-in to check-out.
Configure our integrated Online Bookings site to promote units and process reservations digitally.

10/07 10:15AM – 11:30AM

Port of San Diego 2

Leasing/Operations Track

This track highlights tools, features, and best practices in Rent Manager that enhance marketing, tenant engagement, and overall operational efficiency. These sessions will help you provide a seamless experience from prospect to long-term resident.

Intermediate

Requirements: Basic Experience w/ RV Campgrounds

NARPM Certified!

CPE Credits: (0)

Andrej Novakovic

Sales Development Representative

Rent Manager

Tuesday, October 07

Capturing Tenant Feedback with Surveys

Gathering tenant feedback is now easier than ever with Rent Manager’s survey feature! Learn how to send individual surveys, automate feedback collection at key moments, and conduct tenant polls through Tenant Web Access. This session will cover best practices for designing effective surveys, tracking responses, and leveraging survey reports, notifications, and dashboard tiles to drive better business decisions. We promise you will leave this session empowered to build new communication channels with your tenants and use their feedback to strengthen your business!

Learning Objectives:

Understand the value of tenant feedback in decision-making.
Learn how to create and automate surveys in Rent Manager.
Explore ways to conduct tenant polls through Tenant Web Access.
Track and analyze survey results with built-in reporting tools.
Utilize notifications and dashboard tiles to monitor feedback trends.

10/07 10:15AM – 11:30AM

Port of San Diego 6

Leasing/Operations Track

This track highlights tools, features, and best practices in Rent Manager that enhance marketing, tenant engagement, and overall operational efficiency. These sessions will help you provide a seamless experience from prospect to long-term resident.

Beginner

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Kari Miller

Business Intelligence Analyst

Rent Manager

Tuesday, October 07

Future Forum: What's Next for Rent Manager?

Join Dave Hegemann, CEO of LCS, and Tony Little, CTO of LCS, for an exclusive look at the future of Rent Manager. This session is your chance to dive deeper into the features showcased during the keynote, ask questions about upcoming enhancements, and share your thoughts on functionality you’d love to see. Get a behind-the-scenes look at our development process, business strategy, and the roadmap guiding future versions of Rent Manager. Don’t miss this opportunity to engage directly with our leadership team about the future of Rent Manager!

Learning Objectives:

Gain insight into Rent Manager’s future development roadmap.
Explore key features and enhancements showcased during the keynote.
Understand the decision-making process behind new functionality.
Participate in an open discussion with Rent Manager’s leadership team.

10/07 10:15AM – 11:30AM

Port of San Diego 4

Advanced Track

This track is built for seasoned Rent Manager professionals looking to take their operations to a new level. These sessions often require extensive pre-requisite knowledge to be able to keep up. There is very little “how to” in these sessions. Instead, we will focus on ideas, what’s possible in Rent Manager, and why you may want to implement features in a particular way.

Advanced

Requirements: Basic Experience w/ Rent Manager

NARPM Certified!

CPE Credits: (0)

Dave Hegemann

CEO

Rent Manager

Tony Little

Chief Technology Officer

Rent Manager

Tuesday, October 07

Prospect Lead Management

Rent Manager’s Prospect Leasing Board is a powerful tool for managing your entire prospecting workflow. Fully customizable to match your business’s unique steps, this board can serve as the central hub for leasing agents to track, engage, and convert prospects efficiently. In this session, you’ll learn how to set up prospect life cycle stages, assign automation triggers to move prospects through the pipeline, and identify bottlenecks in your process. We’ll also explore key reports that highlight successes and areas for improvement. If you’re struggling with lost leads, this session will help you create a seamless, structured prospecting strategy.

Learning Objectives:

Customize the Prospect Leasing Board to match your workflow.
Automate prospect movement with triggers and conditions.
Identify and resolve bottlenecks in the leasing process.
Use reports to analyze and improve prospecting performance.

10/07 10:15AM – 11:30AM

Port of San Diego 1

Leasing/Operations Track

This track highlights tools, features, and best practices in Rent Manager that enhance marketing, tenant engagement, and overall operational efficiency. These sessions will help you provide a seamless experience from prospect to long-term resident.

Intermediate

Requirements: Basic Experience w/ Prospecting

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Camille Brigano

Senior Sales Representative

Rent Manager

Tuesday, October 07

rmAppSuite Pro 101

Take your property management on the go with rmAppSuite Pro! This fast-paced session will showcase how Rent Manager’s mobile app empowers your team to handle essential tasks from anywhere. Learn how to work service issues, complete inspections, cite violations, and access critical account information—all from your phone or tablet. You can even call or text tenants directly through the app! Whether your team is already using rmAppSuite Pro or just getting started, this session will demonstrate how to boost productivity in the field.

Learning Objectives:

Navigate and utilize key features of rmAppSuite Pro.
Manage service issues, inspections, and violations on the go.
Access tenant and property data from mobile devices.
Communicate with tenants via call or text directly through the app.

10/07 10:15AM – 11:30AM

California Ballroom 8

Leasing/Operations Track

This track highlights tools, features, and best practices in Rent Manager that enhance marketing, tenant engagement, and overall operational efficiency. These sessions will help you provide a seamless experience from prospect to long-term resident.

Intermediate

Requirements: Basic Experience w/ Service Management

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Justin Scarbrough

Software Developer

Rent Manager

Brian Mueller

Director of Software Development

Rent Manager

Tuesday, October 07

Tips for a Healthy Balance Sheet

A Balance Sheet provides a snapshot of your financial position, but how do you determine if your portfolio is truly financially healthy? In this session, Chief Financial Officer Chuck Stevens will provide executive-level insights into analyzing and optimizing your Balance Sheet. We’ll explore key financial indicators such as liquidity, leverage, and asset efficiency, as well as best practices for structuring your Chart of Accounts to improve clarity and accuracy. Additionally, we’ll review essential subreports that help validate and align with your Balance Sheet to ensure data integrity. Whether you manage a single property or an entire portfolio, this session will equip you with the tools to assess financial stability, identify risks, and make more informed business decisions.

Learning Objectives:

Identify key indicators of a healthy Balance Sheet.
Learn best practices for structuring and managing the Chart of Accounts.
Explore subreports that validate and align with your Balance Sheet.
Understand how to use financial insights to drive better decision-making.

10/07 10:15AM – 11:30AM

Port of San Diego 3

Advanced Track

This track is built for seasoned Rent Manager professionals looking to take their operations to a new level. These sessions often require extensive pre-requisite knowledge to be able to keep up. There is very little “how to” in these sessions. Instead, we will focus on ideas, what’s possible in Rent Manager, and why you may want to implement features in a particular way.

Advanced

Requirements: Basic Experience w/ Accounting

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Chuck Stevens

Chief Financial Officer

Rent Manager

Tuesday, October 07

What Can the Rent Manager API Do For You?

The Rent Manager API is your gateway to seamless integrations and powerful custom solutions. Whether you’re looking to connect third-party applications or develop your own tools, the API provides direct access to your Rent Manager database, giving you complete control over your data. In this session, you’ll gain a high-level understanding of how the API works, explore real-world examples of its capabilities, and see how businesses are leveraging it to streamline operations and enhance efficiency. If you’re ready to take Rent Manager customization to the next level, this session is for you!

Learning Objectives:

Understand the fundamental capabilities of the Rent Manager API.
Learn how the API enables data access and third-party integrations.
Explore real-world examples of API-driven applications.
Discover potential use cases for custom API solutions in your business.

10/07 10:15AM – 11:30AM

Port of San Diego 5

Advanced Track

This track is built for seasoned Rent Manager professionals looking to take their operations to a new level. These sessions often require extensive pre-requisite knowledge to be able to keep up. There is very little “how to” in these sessions. Instead, we will focus on ideas, what’s possible in Rent Manager, and why you may want to implement features in a particular way.

Advanced

Requirements: Basic Experience w/ Rent Manager

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Nick Drzycimski

Sales Manager

Rent Manager

Tobias Friday

Senior Product Expert

Rent Manager

Tuesday, October 07

Never Have I Ever: Property Management Edition

Join us for a light-hearted yet insightful round table discussion where we dive into the unpredictable world of property management. This session explores the wild, unexpected, and downright bizarre situations property managers face—and how those experiences shape us. From odd maintenance requests to surprising tenant interactions, this session highlights real-life stories and the lessons they’ve taught us along the way. Whether you’re a seasoned pro or new to the field, you’ll find value (and humor) in shared experiences that prove: sometimes, the best teacher is simply living through it. Come ready to laugh, learn, and share your own unique stories.
Learning Objectives:

Recognize how unexpected situations in property management can offer valuable learning opportunities.
Identify effective responses and best practices for handling unusual tenant and maintenance scenarios.
Apply shared experiences to improve adaptability, communication, and decision-making in day-to-day operations.

10/07 10:15AM – 11:30AM

California Ballroom 6

Beginner Track

This track is designed for novice members of the Rent Manager family. No previous experience is required to attend these sessions. These classes consist of more “fundamental” Rent Manager topics that apply to a wide variety of job roles.

Beginner

NARPM Certified!

CPE Credits: Personal Development (0)

Kristi Schulte

Manager

ShipRock Management

Tuesday, October 07

Lunch

10/07 11:30AM – 12:45PM

California Ballroom 1

Requirements:

CPE Credits: (0)

Tuesday, October 07

Best Practices: Email, Text, and Calls

Clear and effective communication is essential for running a successful property management business. Every day, you’re in contact with tenants, owners, and vendors, and managing these conversations efficiently can save time and reduce misunderstandings. Rent Manager offers a variety of tools to help you stay on top of calls, texts, and emails while ensuring important messages don’t slip through the cracks. This session will explore key features and best practices for managing communications within the software, helping you improve response times, maintain consistency, and create a more organized workflow.

Learning Objectives:

Leverage Rent Manager’s communication tools to manage interactions effectively.
Implement best practices for organizing and tracking tenant and vendor communications.
Explore automation options to reduce manual effort and improve efficiency.
Set up communication workflows that enhance responsiveness and organization.

10/07 12:45PM – 2:00PM

Port of San Diego 3

Leasing/Operations Track

This track highlights tools, features, and best practices in Rent Manager that enhance marketing, tenant engagement, and overall operational efficiency. These sessions will help you provide a seamless experience from prospect to long-term resident.

Beginner

NARPM Certified!

CPE Credits: (0)

Joe Lysaght

Sales Representative

Rent Manager

Tuesday, October 07

Finding Your Voice

Speaking in front of others can be intimidating, whether it’s leading a meeting, pitching an idea, or simply voicing your opinion. If you struggle with public speaking anxiety or have trouble clearly articulating your thoughts, this session is for you. Chief Customer Experience Officer Chris Griesinger—an award-winning public speaker—will share personal experiences and practical strategies to help you build confidence in your communication skills. Learn how to manage nerves, structure your message effectively, and engage your audience with clarity. Whether you’re addressing a room full of people or just trying to speak up in a group setting, this session will give you the tools to communicate with confidence.

Learning Objectives:

Identify common causes of public speaking anxiety and learn techniques to overcome them.
Develop strategies to organize and articulate thoughts clearly in meetings and presentations.
Practice methods for maintaining confidence and composure when speaking to others.
Learn real-world tips from an experienced public speaker to improve everyday communication skills.

10/07 12:45PM – 2:00PM

Port of San Diego 6

Beginner Track

This track is designed for novice members of the Rent Manager family. No previous experience is required to attend these sessions. These classes consist of more “fundamental” Rent Manager topics that apply to a wide variety of job roles.

Beginner

NARPM Certified!

CPE Credits: Personal Development (0)

Chris Griesinger

Chief Customer Experience Officer

Rent Manager

Tuesday, October 07

Tax Season Preparation

Tax season doesn’t have to be a headache! This session will walk you through everything you need to do in Rent Manager to ensure your financials are accurate, reports are ready, and 1099s are filed on time. Learn how to reconcile accounts, generate key tax reports, and properly handle deductions like depreciation. We’ll also cover best practices to streamline your workflow and troubleshooting tips to resolve potential issues before they become problems. Whether you manage a handful of properties or an entire portfolio, this session will give you the confidence to navigate tax season smoothly.

Learning Objectives:

Reconcile accounts and finalize year-end financials in Rent Manager.
Generate and file 1099s for vendors and property owners.
Properly calculate and track deductions such as depreciation.
Identify and resolve common tax-related issues before an audit.

10/07 12:45PM – 2:00PM

Port of San Diego 5

Accounting Track

This track examines financial features and preferred integrations within Rent Manager. You’ll learn how to complete key financial tasks within Rent Manager and how to report on those activities. The difficulty of these sessions will range from intermediate to advanced, meaning some degree of pre-requisite knowledge to get the most out of each class.

Intermediate

Requirements: Basic Experience w/ Tax Requirements

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Carson Sotelo

Training Team Leader

Rent Manager

Tuesday, October 07

Tracking Eviction Workflows

Last year, we unveiled the new Evictions feature in Rent Manager, designed to alleviate the pain of an already painful process – handling tenant evictions. This critical feature makes it easy to manage the many stages, steps, and requirements throughout the eviction workflow. This session will teach you how to customize and implement multiple eviction workflows to comply with local or state eviction laws. We’ll even showcase new functionality introduced into this robust feature set in 2025!

Learning Objectives:

Learn how to set up and customize eviction workflows to align with local and state laws.
Discover how to track and manage each stage of the eviction process within Rent Manager.
Explore new 2025 enhancements to the Evictions feature and how they improve efficiency.
Gain best practices for streamlining eviction-related tasks and documentation.

10/07 12:45PM – 2:00PM

California Ballroom 8

Leasing/Operations Track

This track highlights tools, features, and best practices in Rent Manager that enhance marketing, tenant engagement, and overall operational efficiency. These sessions will help you provide a seamless experience from prospect to long-term resident.

Intermediate

Requirements: Basic Experience w/ Evictions

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Lindsey Urs

Training Manager

Rent Manager

Tuesday, October 07

Integrated Technology Roundtable

Rent Manager is more than just a robust property management software; it’s also the gateway into a new world of third-party integrations. Our partners offer solutions to streamline your leasing, bookkeeping, service management, and more! In this forum-styled event, we’ve invited several of our integrated partners to share insights about their services and what it’s like to integrate with Rent Manager. Join this session to ask questions about their services or get general information on how to take advantage of our integrations program in the first place. We promise you’ll leave this session with a better idea of how to give your business a competitive edge with these integrated services.

Learning Objectives:

Discuss the possiblities that are available through the Rent Manager Integrations Program.
Administrators can gain insights on how to leverage these partnerships in the future.
Listen to the experiences of other users who are taking advantage of these integrations.

10/07 12:45PM – 2:00PM

Port of San Diego 4

Integrations Spotlight

This track includes sessions that showcase the power of the Rent Manager Integration Program, hosted by our Integration partners. See live demonstrations, hear success stories, and discover how each integrated partner is streamlining operations across property management.

Beginner

NARPM Certified!

CPE Credits: (0)

Joe Easton

Director of Partnerships & Industry Relations

Rent Manager

Tuesday, October 07

Lessons From a Pro: Unlocking Your Rent Manager Potential

Rent Manager is a powerful platform—but if you don’t know what to look for, you might be missing huge opportunities that could drastically improve your day-to-day operations. After all, you don’t know what you don’t know, right? In this session, you’ll walk through an operational assessment of a Rent Manager setup with Curtis Dudley, a recognized leading Rent Manager power user and out-of-the-box thinker who has earned all four available Rent Manager certifications. Through a live demonstration of the key areas he reviews in a typical system review, you’ll explore commonly missed features, simple setup changes that can unlock major time savings, and strategies to align your Rent Manager usage with your operational goals.

Learning Objectives:

Discover underutilized tools, settings, and features within Rent Manager that can improve efficiency and performance.
Explore recommendations and other “hidden gems” to save time and improve workflows.
Gain a practical framework to apply audit insights and continuously improve how you use Rent Manager after the session.

10/07 12:45PM – 2:00PM

California Ballroom 6

Advanced Track

This track is built for seasoned Rent Manager professionals looking to take their operations to a new level. These sessions often require extensive pre-requisite knowledge to be able to keep up. There is very little “how to” in these sessions. Instead, we will focus on ideas, what’s possible in Rent Manager, and why you may want to implement features in a particular way.

Advanced

Requirements: Basic Experience w/ Rent Manager

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Curtis Dudley

CEO

IT in Flow

Tuesday, October 07

Accounts Payable Simplified: Invoice Automation & Easy Outbound Payments

Ditch the paper and stop printing checks—there’s a better way. Accounts Payable Automation powered by AvidXchange is seamlessly built into Rent Manager to help property managers streamline AP processes with ease and confidence.
In this session, you’ll learn how invoices can be digitally entered into Rent Manager, quickly processed, and paid with just one click.
With AvidXchange’s No-Cost Vendor Pay, you can pay vendors without the cost and hassle of printing and mailing checks.
Security is a top priority—AP Automation helps you reduce fraud risks and maintain full visibility over your payment workflows with audit trails, approvals, and secure digital payments.
In this session, you’ll discover how to:

Simplify invoice processing and vendor payments with AvidXchange
Enable vendors to receive payments in their preferred method
Improve security, transparency, and control with built-in safeguards
Take full advantage of Rent Manager’s integrated AP automation features

10/07 12:45PM – 2:00PM

Port of San Diego 1

Accounting Track

This track examines financial features and preferred integrations within Rent Manager. You’ll learn how to complete key financial tasks within Rent Manager and how to report on those activities. The difficulty of these sessions will range from intermediate to advanced, meaning some degree of pre-requisite knowledge to get the most out of each class.

Beginner

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Jon Land

Director of Sales

AvidXchange

Craig Grisez

Senior Account Executive

AvidXchange

Daniel Lindner

Product Support Manager

Rent Manager

Tuesday, October 07

Immediate ROI with The Call Center

Looking for a solution that proves its value immediately? The Call Center by Anequim takes resident call at any time of any day and delivers measurable ROI from the very first call. In this data-driven session, you’ll see exactly how leading property management companies are cutting costs, boosting resident satisfaction, and freeing up their top talent—without hiring additional staff.
Anequim’s leadership will walk you through real scenarios and before-and-after comparisons to show how The Call Center transforms after-hours chaos into structured, high-performance workflows. Whether you’re chasing better response times, lower turnover, or stronger NPS scores, this session will show you the financial and operational return you can expect—and how fast.
What you’ll learn:

Learn how using a Resident Call Center improves your operations, resident experience, and improves staff retention.
Real examples of how PM teams are reducing after-hours emergencies, missed calls, and burnout within weeks.
How call centers convert from a cost center to a revenue-protecting asset.
The workflows and KPIs that prove ROI—fast.
Witness a live demo of The Call Center and how it integrates with Rent Manager.

10/07 12:45PM – 2:00PM

Port of San Diego 2

Leasing/Operations Track

This track highlights tools, features, and best practices in Rent Manager that enhance marketing, tenant engagement, and overall operational efficiency. These sessions will help you provide a seamless experience from prospect to long-term resident.

Beginner

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Gwenn Aspen

Co-Founder & CEO

Anequim

Nakia Holmes

Integrations Success Specialist

Rent Manager

Tuesday, October 07

Break (with refreshments)

10/07 2:00PM – 2:30PM

Conference Space

Requirements:

CPE Credits: (0)

Tuesday, October 07

Integrations Spotlight: Spherexx

TBD

10/07 2:30PM – 3:00PM

Port of San Diego 1

Integrations Spotlight

This track includes sessions that showcase the power of the Rent Manager Integration Program, hosted by our Integration partners. See live demonstrations, hear success stories, and discover how each integrated partner is streamlining operations across property management.

Beginner

Requirements:

NARPM Certified!

CPE Credits: (0)

Tuesday, October 07

Integrations Spotlight: Rent Butter

TBD

10/07 2:30PM – 3:00PM

Port of San Diego 5

Integrations Spotlight

This track includes sessions that showcase the power of the Rent Manager Integration Program, hosted by our Integration partners. See live demonstrations, hear success stories, and discover how each integrated partner is streamlining operations across property management.

Beginner

Requirements:

NARPM Certified!

CPE Credits: (0)

Michael Brown

Chief Revenue Officer

Rent Butter, Inc.

Tuesday, October 07

Integrations Spotlight: MailFuze

TBD

10/07 2:30PM – 3:00PM

California Ballroom 6

Integrations Spotlight

This track includes sessions that showcase the power of the Rent Manager Integration Program, hosted by our Integration partners. See live demonstrations, hear success stories, and discover how each integrated partner is streamlining operations across property management.

Beginner

Requirements:

NARPM Certified!

CPE Credits: (0)

Tuesday, October 07

Integrations Spotlight: PropertyMeld

TBD

10/07 2:30PM – 3:00PM

California Ballroom 8

Integrations Spotlight

This track includes sessions that showcase the power of the Rent Manager Integration Program, hosted by our Integration partners. See live demonstrations, hear success stories, and discover how each integrated partner is streamlining operations across property management.

Beginner

Requirements:

NARPM Certified!

CPE Credits: (0)

Ray Hespen

CEO & Co-Founder

Property Meld

Tuesday, October 07

Short Break (no refreshments)

10/07 3:00PM – 3:15PM

Conference Space

Requirements:

CPE Credits: (0)

Tuesday, October 07

Integrations Spotlight: Findigs

TBD

10/07 3:15PM – 3:45PM

Port of San Diego 1

Integrations Spotlight

This track includes sessions that showcase the power of the Rent Manager Integration Program, hosted by our Integration partners. See live demonstrations, hear success stories, and discover how each integrated partner is streamlining operations across property management.

Beginner

Requirements:

NARPM Certified!

CPE Credits: (0)

Tuesday, October 07

Integrations Spotlight: Alerus

TBD

10/07 3:15PM – 3:45PM

Port of San Diego 5

Integrations Spotlight

This track includes sessions that showcase the power of the Rent Manager Integration Program, hosted by our Integration partners. See live demonstrations, hear success stories, and discover how each integrated partner is streamlining operations across property management.

Beginner

Requirements:

NARPM Certified!

CPE Credits: (0)

Tuesday, October 07

Integrations Spotlight: zInspector

TBD

10/07 3:15PM – 3:45PM

Port of San Diego 6

Integrations Spotlight

This track includes sessions that showcase the power of the Rent Manager Integration Program, hosted by our Integration partners. See live demonstrations, hear success stories, and discover how each integrated partner is streamlining operations across property management.

Beginner

Requirements:

NARPM Certified!

CPE Credits: (0)

Tuesday, October 07

Integrations Spotlight: Flex

TBD

10/07 3:15PM – 3:45PM

California Ballroom 6

Integrations Spotlight

This track includes sessions that showcase the power of the Rent Manager Integration Program, hosted by our Integration partners. See live demonstrations, hear success stories, and discover how each integrated partner is streamlining operations across property management.

Beginner

Requirements:

NARPM Certified!

CPE Credits: (0)

Brad Robbins

Principal Product Evangelist

Flex

Tuesday, October 07

Integrations Spotlight: Conservice

TBD

10/07 3:15PM – 3:45PM

California Ballroom 8

Integrations Spotlight

This track includes sessions that showcase the power of the Rent Manager Integration Program, hosted by our Integration partners. See live demonstrations, hear success stories, and discover how each integrated partner is streamlining operations across property management.

Beginner

Requirements:

NARPM Certified!

CPE Credits: (0)

Zach Beck

SVP – Field Sales

Conservice

Tuesday, October 07

AvidXchange Presents: Roar & Pour Power Hour

Venture into the jungles of Innovation Hall during our Roar & Pour Power Hour! Enjoy a drink at the bar, mingle with fellow RMUC attendees, observe each of our incredible sponsors’ products and services in their natural habitat, and discover the latest innovations in the Rent Manager ecosystem.

10/07 3:45PM – 5:15PM

California Ballrooms 2-4

Requirements:

CPE Credits: (0)

Sponsored By:

Wednesday, October 08

Breakfast

10/08 7:30AM – 8:30AM

California Ballroom 1

Requirements:

CPE Credits: (0)

Wednesday, October 08

Registration Open

10/08 7:30AM – 11:15AM

California Ballroom Pre-Function 8

Requirements:

CPE Credits: (0)

Wednesday, October 08

Innovation Hall & Sponsor Exhibits Open

10/08 8:30AM – 11:15AM

California Ballrooms 2-4

Requirements:

CPE Credits: (0)

Wednesday, October 08

Rent Manager Certification Open

10/08 8:30AM – 11:15AM

Valencia 1

Requirements:

CPE Credits: (0)

Sponsored By:

Wednesday, October 08

Rent Manager Product Support

10/08 8:30AM – 11:15AM

California Ballrooms 2-4

Requirements:

CPE Credits: (0)

Wednesday, October 08

Introducing Orion: Rent Manager AI

Coming Soon!

10/08 8:30AM – 9:45AM

California Ballroom 6

Advanced Track

This track is built for seasoned Rent Manager professionals looking to take their operations to a new level. These sessions often require extensive pre-requisite knowledge to be able to keep up. There is very little “how to” in these sessions. Instead, we will focus on ideas, what’s possible in Rent Manager, and why you may want to implement features in a particular way.

Advanced

Requirements: Basic Experience w/ Rent Manager

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Ali Ferryman

Director of Product Management

Rent Manager

Wednesday, October 08

The Rent Manager Experience Open

Intermingle with our Rent Manager staff by exploring The Rent Manager Experience. Here, you can dive into Rent Manager’s products and services, get support, test out new features, and more as you explore each booth. For every interaction, you earn tickets towards our RMUC.25 Prize Raffle!

10/08 8:30AM – 11:15AM

California Ballrooms 2-4

Requirements:

CPE Credits: (0)

Wednesday, October 08

Authentic Leadership: Fake It, Make It, Become It

Leadership isn’t always about having all the answers. Sometimes it’s about asking the right questions and simply showing for the people who need you. If you’ve ever smiled your way through a meeting while secretly texting chatGPT, “What does a good leader even do?” then you are in good company. In this honest session, Chris Griesinger, Chief Customer Experience Officer, will share his own experiences in leadership over the years and provide hard-won lessons, personal stories and practical takeaways to hopefully help you in your own leadership journey. We’ll dive into what it really means to be an authentic leader, especially when you’re overwhelmed, under-caffeinated, and plagued by impostor syndrome!
Learning Objectives:

Spot and silence your inner impostor (or at least get it to whisper).
Practice easy leadership habits that build trust without burnout.
Learn subtle, charming ways to influence others (bribery not included).
Discover the power of transparency and building team connections.

10/08 8:30AM – 9:45AM

California Ballroom 8

Professional Development Track

This track includes sessions designed to help facilitate professional and career growth. These sessions will not always have a Rent Manager element. Instead, these classes seek to provide bigger conversations about the property management industry, ways to improve your communication and leadership skills, etc.

Beginner

NARPM Certified!

CPE Credits: Personal Development (0)

Chris Griesinger

Chief Customer Experience Officer

Rent Manager

Wednesday, October 08

Short Break (Drinks Only)

10/08 9:45AM – 10:00AM

Conference Space

Requirements:

CPE Credits: (0)

Wednesday, October 08

Advanced Rent Manager Trivia Showdown

Think you know Rent Manager inside and out? Put your knowledge to the test in this fast-paced, game-show-style session where the audience competes in real-time using their phones! Back by popular demand, this fun and interactive event will challenge you with trivia questions focused on Rent Manager tips, tricks, and best practices. Whether you’re a seasoned pro or just looking to learn something new, you’ll walk away with fresh insights—and even the title of RMUC.25 Rent Manager Trivia Champion!

Learning Objectives:

Test and expand your knowledge of Rent Manager features and best practices.
Discover useful tips and tricks to boost efficiency.
Engage in a fun, interactive learning experience.
Compete for the title of RMUC.25 Rent Manager Trivia Champion!

10/08 10:00AM – 11:15AM

California Ballroom 6

Advanced Track

This track is built for seasoned Rent Manager professionals looking to take their operations to a new level. These sessions often require extensive pre-requisite knowledge to be able to keep up. There is very little “how to” in these sessions. Instead, we will focus on ideas, what’s possible in Rent Manager, and why you may want to implement features in a particular way.

Advanced

Requirements: Basic Experience w/ Rent Manager

NARPM Certified!

CPE Credits: (0)

Chris Griesinger

Chief Customer Experience Officer

Rent Manager

Wednesday, October 08

Ask an Accountant

Join us for a collaborative, forum-style session designed for those who handle the financial side of property management. Whether you’re an experienced accountant or just starting out, this is your chance to share financial insights, ask questions, and learn from peers who also work in Rent Manager. We’ll discuss challenges, explore best practices, and uncover tips to keep your books clean and accurate. Come ready to engage, swap stories, and strengthen your understanding of accounting within the property management world.

Learning Objectives:

Discuss real-world accounting scenarios with peers using Rent Manager.
Share and gather best practices for effective bookkeeping.
Gain new insights into handling complex financial situations.
Build community with others responsible for financial accuracy and reporting.

10/08 10:00AM – 11:15AM

Port of San Diego 4

Advanced Track

This track is built for seasoned Rent Manager professionals looking to take their operations to a new level. These sessions often require extensive pre-requisite knowledge to be able to keep up. There is very little “how to” in these sessions. Instead, we will focus on ideas, what’s possible in Rent Manager, and why you may want to implement features in a particular way.

Advanced

Requirements: Basic Experience w/ Accounting

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Ali Ferryman

Director of Product Management

Rent Manager

Chuck Stevens

Chief Financial Officer

Rent Manager

Wednesday, October 08

Commercial CAM Reconciliations

Managing Commercial Recoverable Expenses (CRE) is essential for accurate financial reconciliation in commercial properties. This session will guide you through the CAM Reconciliation process, ensuring tenants are charged their fair share of actual expenses. Learn how to set up general ledger accounts and charge types, track tenant charges and property expenses throughout the year, and perform reconciliations efficiently. We’ll also explore how Rent Manager can handle complex lease elements such as base amounts, cap terms, and annualized expenses.

Learning Objectives:

Set up general ledger accounts and charge types for CAM Reconciliation.
Track and manage tenant charges and property expenses throughout the year.
Perform accurate end-of-year CAM Reconciliations.
Configure Rent Manager to accommodate complex commercial lease terms.

10/08 10:00AM – 11:15AM

Port of San Diego 6

Accounting Track

This track examines financial features and preferred integrations within Rent Manager. You’ll learn how to complete key financial tasks within Rent Manager and how to report on those activities. The difficulty of these sessions will range from intermediate to advanced, meaning some degree of pre-requisite knowledge to get the most out of each class.

Intermediate

Requirements: Basic Knowledge of CAM Reconciliations

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Amber Smith

Training Specialist

Rent Manager

Wednesday, October 08

Coordinating Service Technicians

Keeping your office staff, field technicians, and tenants aligned on maintenance requests and service times can be challenging, but Rent Manager makes it easier. This session will explore how to use Rent Manager’s maintenance scheduling tools to coordinate technician availability with tenant requests. Learn how tenants can request service windows through Tenant Web Access and how to leverage the new-and-improved Service Tech Map to track real-time technician locations via rmAppSuite Pro. By the end of this session, you’ll know how to optimize scheduling, improve communication, and keep your team running efficiently.

Learning Objectives:

Utilize Rent Manager’s maintenance scheduling tools for efficient coordination.
Allow tenants to request service windows through Tenant Web Access.
Track and route technicians in real-time using the Service Tech Map.
Improve communication between office staff, technicians, and tenants.

10/08 10:00AM – 11:15AM

Port of San Diego 3

Leasing/Operations Track

This track highlights tools, features, and best practices in Rent Manager that enhance marketing, tenant engagement, and overall operational efficiency. These sessions will help you provide a seamless experience from prospect to long-term resident.

Intermediate

Requirements: Basic Experience w/ Service Management

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Noah Sellers

Product Analyst

Rent Manager

Wednesday, October 08

Going Digital with Signable Documents

The days of requiring tenants and owners to visit your office for signatures are over! Rent Manager’s built-in Signable Documents feature allows you to send leases and other important paperwork digitally, making the signing process seamless and efficient. In this session, you’ll learn how to create signature-ready templates, optimize them for clarity and compliance, and distribute them through Tenant and Owner Web Access. We’ll also cover best practices to ensure smooth transactions—all without the hassle of printing, scanning, or mailing documents. Join us and take a big step toward a fully paperless office!

Learning Objectives:

Learn how to create and format signable document templates within Rent Manager.
Understand how to send documents for signature via Tenant and Owner Web Access.
Discover best practices for streamlining the digital signing process to reduce errors and delays.
Eliminate unnecessary printing and mailing costs by fully utilizing Rent Manager’s paperless solutions.

10/08 10:00AM – 11:15AM

Port of San Diego 2

Leasing/Operations Track

This track highlights tools, features, and best practices in Rent Manager that enhance marketing, tenant engagement, and overall operational efficiency. These sessions will help you provide a seamless experience from prospect to long-term resident.

Intermediate

Requirements: Basic Experience w/Letter Templates

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Amanda Crouser

Implementation Consultant

Rent Manager

Wednesday, October 08

Hiring for Success: Recruiting & Interviewing Strategies

Finding and hiring the right employees is one of the most important decisions a business can make. Payroll is often the biggest expense, and the right team can drive success, while the wrong hires can be costly. In this session, Rachel Huizenga, Chief HR Officer at LCS, will share expert strategies for attracting top talent, conducting effective interviews, and identifying candidates who will positively impact your business. Learn which questions you can and cannot ask, how to evaluate candidates beyond their resumes, and get an inside look at LCS’s own recruitment practices to help you refine your hiring process.

Learning Objectives:

Develop strategies to attract high-quality candidates to your business.
Learn key legal and ethical considerations for interview questions.
Identify techniques to assess candidates effectively and make strong hiring decisions.
Gain insight into proven hiring practices used by LCS.

10/08 10:00AM – 11:15AM

Port of San Diego 5

Beginner Track

This track is designed for novice members of the Rent Manager family. No previous experience is required to attend these sessions. These classes consist of more “fundamental” Rent Manager topics that apply to a wide variety of job roles.

Beginner

NARPM Certified!

CPE Credits: Personnel/Human Resources (0)

Rachel Huizenga

Chief Human Resources Officer

Rent Manager

Wednesday, October 08

Marketing Properties Online

A strong marketing strategy is essential for reducing vacancies. Rent Manager makes it easy to get your available units in front of eager renters. This session will cover integrating with major Internet Listing Sites (ILS) like Zillow and Apartments.com, tracking listing performance, and optimizing your ads for maximum impact. You’ll also learn how to showcase units directly on your website using Rent Manager’s Unit Availability and Property Availability features, ensuring real-time updates and a seamless application process.

Learning Objectives:

Set up and manage ILS integrations with Zillow, Apartments.com, and more.
Track listing performance and optimize ads for better engagement.
Promote available units directly on your website with automated updates.
Discover best practices for optimizing SEO on your website listings.

10/08 10:00AM – 11:15AM

Port of San Diego 1

Leasing/Operations Track

This track highlights tools, features, and best practices in Rent Manager that enhance marketing, tenant engagement, and overall operational efficiency. These sessions will help you provide a seamless experience from prospect to long-term resident.

Intermediate

Requirements: Basic Experience w/ ILS Marketing

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Justine Meyer

Professional Services Web Team Leader

Rent Manager

Wednesday, October 08

Organizing Your Day with Rent Manager

Managing a property portfolio means juggling countless tasks, meetings, and follow-ups every day. In this session, we’ll explore how Rent Manager can help you stay organized and in control of your workload. Learn how to structure your day using tools like the calendar, reminders, automated notifications, and report batches. See how to create dynamic checklists, track meetings, and streamline communication with your team. Whether you’re looking to build a better daily workflow or fully customize Rent Manager to fit your needs, this session will give you actionable strategies to boost efficiency and reduce stress.

Learning Objectives:

Utilize scheduling and tracking tools to manage meetings, tasks, and daily to-dos efficiently.
Leverage automated notifications and reminders to stay informed and reduce manual follow-ups.
Customize dashboards and report batches to keep essential data at your fingertips.

10/08 10:00AM – 11:15AM

California Ballroom 8

Beginner Track

This track is designed for novice members of the Rent Manager family. No previous experience is required to attend these sessions. These classes consist of more “fundamental” Rent Manager topics that apply to a wide variety of job roles.

Beginner

NARPM Certified!

CPE Credits: (0)

Liz Maloney

Training Specialist

Rent Manager

Wednesday, October 08

Short Break (no refreshments)

10/08 11:15AM – 11:30AM

Conference Space

Requirements:

CPE Credits: (0)

Wednesday, October 08

Closing Ceremony, featuring Keynote Speaker Lisa Marvin!

Wrap up an unforgettable week in San Diego with a powerful keynote from Lisa Marvin—one of the top voices in property management. In The Uncompromised Life, Lisa shares habits of mentally strong individuals and strategies to thrive personally and professionally. Learn how letting go of control and speaking with intention can transform your life. Cap off the event with an exciting raffle and amazing prizes—don’t miss it!

10/08 11:30AM – 12:15PM

California Ballroom 5/7

Requirements:

CPE Credits: (0)

Lisa Marvin

CEO & Partner

Essence Property Management, Inc.

RMUC.25 Sessions

Sunday, October 05

Registration Open

Sunday, October 05

Coffee Break for Bootcamp Attendees

Sunday, October 05

Rent Manager Certification Open

Sunday, October 05

Core Bootcamp

Sunday, October 05

Scripting Bootcamp

Sunday, October 05

Lunch for all Bootcamp Attendees

Sunday, October 05

Innovation Hall Grand Opening

Sunday, October 05

Rent Manager Product Support

Sunday, October 05

The Rent Manager Experience Open

Sunday, October 05

Break for all Bootcamp Attendees (with refreshments)

Sunday, October 05

Early Access to Coastal Charm Opening Reception

Sunday, October 05

Coastal Charm Opening Reception

Monday, October 06

Breakfast

Monday, October 06

Registration Open

Monday, October 06

Keynote Address, Featuring Dave Hegemann

Monday, October 06

Innovation Hall Networking Session

Monday, October 06

Rent Manager Certification Open

Monday, October 06

Innovation Hall & Sponsor Exhibits Open

Monday, October 06

Lunch

Monday, October 06

Rent Manager Product Support

Monday, October 06

The Rent Manager Experience Open

Monday, October 06

"Smart" Payables Workflows

Monday, October 06

Building Custom Workflows

Monday, October 06

Improving the Lease Renewal Process

Monday, October 06

Industry Insights: Manufactured Housing

Monday, October 06

Integrating Your Phone System into Rent Manager

Monday, October 06

Service Manager 101

Monday, October 06

A New Era for Property Managers: Turning Renters Insurance Compliance into Income

Monday, October 06

Fair Housing Compliance: Building a Team That Gets It Right

Monday, October 06

Break (with refreshments)

Monday, October 06

Habits of Highly Successful Scripters

Monday, October 06

Industry Insights: Single Family Housing

Monday, October 06

Managing Properties with Bird's Eye View Maps

Monday, October 06

Reporting Tips and Tricks

Monday, October 06

Tracking Your Business Loans

Monday, October 06

Utility Billing Made Easy

Monday, October 06

Resident Screening + ID & Income Verification: Modern Tools for Informed Leasing Decisions

Monday, October 06

Driving Efficiency: Leverage Rent Manager Express for Operational Wins

Monday, October 06

Short Break (no refreshments)

Monday, October 06