Monday, November 04

General Hours

The Rent Manager Experience

The Rent Manager Experience is your one-stop shop for all things Rent Manager. Learn more about our products and services, get support, test out new features, and more as you explore each booth.

Certification Practice (Directors A)
Product Support LIVE (Directors B)
Product Support VIRTUAL (Directors 1)
Rent Manager Certification (Directors 2 – Sponsored By Spherexx)
Rent Manager Sales Booth (Springs Ballroom)
Rent Manager Merch (South Center)
IT Services (Sinatra Ballroom Foyer)
Strategic Solutions (Sinatra Ballroom Foyer)
Ask The Developers (Sinatra Ballroom Foyer)
New Feature Testing (Sinatra Ballroom Foyer)
Photo Opportunities (Sinatra Ballroom Foyer)
+And More!

11/04 9:30AM – 5:35PM

Sinatra Ballroom Foyer

Requirements:

CPE Credits: (0)

Monday, November 04

General Hours

Lunch for all Bootcamp Attendees

11/04 12:00PM – 1:15PM

Springs Ballroom Terrace

Requirements:

CPE Credits: (0)

Monday, November 04

Event

Innovation Hall Grand Opening

Join us for the Innovation Hall Grand Opening! Network with fellow attendees, visit the Rent Manager booths, and learn more about the capabilities our sponsors have to offer. Get special access before sessions officially begin and get the chance to win a prize just for showing up!

11/04 2:30PM – 5:35PM

Springs Ballroom

Requirements:

CPE Credits: (0)

Monday, November 04

General Hours

Break for all Bootcamp Attendees (with refreshments)

11/04 3:00PM – 3:30PM

Sinatra Ballroom Foyer

Requirements:

CPE Credits: (0)

Monday, November 04

Event

The Best Is Yet To Come Opening Reception

Play among the stars and kick-off RMUC.24 in style at The Best is Yet to Come Opening Reception! Mix and mingle with Rent Manager staff and your fellow attendees and enjoy delicious drinks while basking in the fun and excitement of the week ahead.

Come dressed in your Old Hollywood-inspired best and keep your Ol’ Blue Eyes peeled for an appearance by a very special guest. You won’t want to miss this! Admission, drinks, and entertainment for the Opening Reception is included FREE in your conference registration, so don’t miss the opportunity to start your conference off on the right foot.

*Please note that food will not be provided at the Opening Reception. We recommend that you eat before or after the event.

11/04 7:30PM – 9:30PM

Springs Ballroom Terrace/Directors Terrace

Requirements:

CPE Credits: (0)

Tuesday, November 05

General Hours

Breakfast

11/05 7:15AM – 8:15AM

Springs Ballroom Terrace/The Grove

Requirements:

CPE Credits: (0)

Tuesday, November 05

General Hours

Registration Open

11/05 7:15AM – 5:15PM

Center Counter

Requirements:

CPE Credits: (0)

Tuesday, November 05

Event

Keynote Address, Featuring Dave Hegemann

The Rent Manager Keynote Address is the official kickoff to RMUC.24. LCS President & CEO, Dave Hegemann, will share what’s on the horizon for Rent Manager—from program insights, new feature announcements, and product demonstrations, to where the next Rent Manager User Conference will be held. You don’t want to miss this once-a-year insider event!

11/05 8:15AM – 9:45AM

Sinatra Ballroom 7/8

Requirements:

CPE Credits: (0)

Dave Hegemann

President & CEO

Rent Manager

Tuesday, November 05

General Hours

Break (with refreshments)

11/05 9:45AM – 10:15AM

Conference Space

Requirements:

CPE Credits: (0)

Tuesday, November 05

General Hours

Innovation Hall & Sponsor Exhibits Open

Attendee Lounge Sponsored by AmRent

11/05 9:45AM – 5:15PM

Springs Ballroom

Requirements:

CPE Credits: (0)

Tuesday, November 05

General Hours

The Rent Manager Experience

The Rent Manager Experience is your one-stop shop for all things Rent Manager. Learn more about our products and services, get support, test out new features, and more as you explore each booth.

Certification Practice (Directors A)
Product Support LIVE (Directors B)
Product Support VIRTUAL (Directors 1)
Rent Manager Certification (Directors 2 – Sponsored By Spherexx)
Rent Manager Sales Booth (Springs Ballroom)
Rent Manager Merch (South Center)
IT Services (Sinatra Ballroom Foyer)
Strategic Solutions (Sinatra Ballroom Foyer)
Ask The Developers (Sinatra Ballroom Foyer)
New Feature Testing (Sinatra Ballroom Foyer)
Photo Opportunities (Sinatra Ballroom Foyer)
+And More!

11/05 9:45AM – 5:15PM

Sinatra Ballroom Foyer

Requirements:

CPE Credits: (0)

Tuesday, November 05

Event

Innovation Hall, The Rent Manager Experience

Intermingle with our Rent Manager staff and our integrated partners by exploring The Rent Manager Experience and Innovation Hall. Chat with our expert tech providers about how they can expand the capabilities of your software, and then do a deep dive into Rent Manager’s products and services, get support, test out new features, and more as you explore each booth. For every interaction, you earn tickets towards our RMUC.24 Prize Raffle!

11/05 10:15AM – 11:30AM

Springs Ballroom/Sinatra Ballroom Foyer

Requirements:

CPE Credits: (0)

Tuesday, November 05

General Hours

Lunch

11/05 11:30AM – 12:45PM

Springs Ballroom Terrace/The Grove

Requirements:

CPE Credits: (0)

Tuesday, November 05

Session

Introduction to Rent Manager Express

Rent Manager Express is the browser-based version of our property management software solution. Express provides a sleek and intuitive interface that lets you manage your business from any web-enabled device. In this session, we’ll provide an exciting tutorial on how to use this newest version of Rent Manager, highlight the expanding capabilities of this platform, and show you features unique to this browser-based solution!

Who Should Attend?

Anyone who has never used Rent Manager Express.
Anyone who hasn’t logged into Rent Manager Express in the last year.
Anyone looking for tips and tricks on how to use Express more efficiently.
Anyone deciding if their team should start using Express over Rent Manager 12.

Learning Objectives:

Understand the purpose of Rent Manager Express and the benefits it offers your business.
Learn to access and navigate the Express Interface.
Take advantage of features that are unique to Express.
Explore customizations that can tailor Express to your business needs.

11/05 12:45PM – 2:00PM

Sinatra Ballroom 7

Beginner Track

This track is designed for novice members of the Rent Manager family. No previous experience is required to attend these sessions. These classes consist of more “fundamental” Rent Manager topics that apply to a wide variety of job roles.

Beginner

NARPM Certified!

CPE Credits: (0)

Camille Brigano

Senior Sales Representative

Rent Manager

Tuesday, November 05

Session

Introduction to Service Manager

Service Manager is a robust feature set that helps you track, manage, and resolve maintenance issues. In this introductory session, we’ll show you how to create and assign work orders to technicians, bill for parts and labor costs, review service issues in the field, and keep tenants and employees alerted to the progress of your maintenance work. You will be amazed at how easy service management can be through Rent Manager!

Who Should Attend?

Property managers who need to stay on top of maintenance work at their properties.
Anyone who needs to invoice tenants for work or pay vendors for maintenance expenses.
Service technicians who need to complete service work out in the field.
Administrators who want to start tracking service issues in Rent Manager.

Learning Objectives:

Create and resolve service issues.
Organize your issues into filtered lists.
Bill tenants, owners, and vendors for service work.
Access service management features through rmAppSuite Pro.
Define automated notifications to alert staff and tenants about service work.

11/05 12:45PM – 2:00PM

JW Pavilion

Beginner Track

This track is designed for novice members of the Rent Manager family. No previous experience is required to attend these sessions. These classes consist of more “fundamental” Rent Manager topics that apply to a wide variety of job roles.

Beginner

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Kristen Franklin

Sales Representative

Rent Manager

Tuesday, November 05

Session

Turning Your Rent Manager Database Into Fort Knox

Rent Manager stores everything important to your business–account information, financial data, and so much more. This data must always be kept safe and secure. You want to prevent user mistakes as well as malicious activity. This session will teach you how to lock down user permissions, limit employees to only seeing what they need to be successful in their roles and implement safeguards to protect the fidelity of your financial data.

Who Should Attend?

Anyone concerned about their account and/or financial data security.
Anyone looking for more oversight into what happens in your Rent Manager database each day.
Anyone looking to reduce daily mistakes users make in Rent Manager.
Administrators looking to implement more granular permission control.

Learning Objectives:

Limit user access to Rent Manager through roles and permissions.
Provide custom interfaces for users to meet their needs and limit access.
Explore data access and policy development outside of Rent Manager.
Track user activity with reports and other tools.

11/05 12:45PM – 2:00PM

Sinatra Ballrooms 12-14

Advanced Track

This track is built for seasoned Rent Manager users who are looking to take their operations to a new level. These sessions often require extensive pre-requisite knowledge to be able to keep up. There is very little “how to” in these classes. Instead, we will focus on next-level ideas, what’s possible in Rent Manager, and why you may want to implement features in a particular way.

Advanced

Requirements: Basic Experience Administrating Rent Manager

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Julie Kuhn

Senior Director of Professional Services & Business Intelligence

Rent Manager

Tuesday, November 05

Session

Internet Listing Site ILS Marketing Integration

Internet Listing Sites (ILS) like Zillow and Apartments.com let you market your available rentals to a broad customer base. Rent Manager seamlessly communicates with these providers through a direct integration to simplify your marketing process. In this session, you’ll discover how to leverage the ILS integration within Rent Manager to get professional unit advertisements out for potential tenants to see. You’ll also discover some best practices to make your ads more appealing and persuasive.

Who Should Attend?

Anyone looking to use Rent Manager to advertise units on ILS sites.
Anyone looking for best practices to improve the quality of their online ads.
Anyone looking for help setting up their marketing material in Rent Manager.

Learning Objectives:

Learn to set up your marketing data in Rent Manager to push to ILS sites.
Enable your ILS feed and control which units are sent to these listing sites.
Discover best practices for making your units more marketable on these sites.

11/05 12:45PM – 2:00PM

Sinatra Ballrooms 9-11

Leasing/Operations Track

This track explores Rent Manager features, capabilities, and strategies that can help you optimize your leasing and marketing efforts. These sessions will emphasize ways to “put your best foot forward” with potential and current tenants.

Intermediate

Requirements: Basic Experience with Marketing or Prospecting

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

John Hallack

Marketing Team Leader

Rent Manager

Tuesday, November 05

Session

Resident Screening & Income Verification

Finding ways to improve your resident selection process is a critical part of leading a successful property management company. Resident Screening in Rent Manager is powered by AmRent because we understand that applicant selection is paramount and requires accurate and reliable information. During this session, you will learn about the screening options that are built into Rent Manager. From traditional background and criminal screening to income verification, your team will have the right information at your fingertips to make better decisions for your properties.

Who Should Attend?

Leasing team members wanting to improve their resident selection process.
Business owners wanting to stay compliant by using accurate and reliable screening data.
Anyone looking to add Income Verification to their screening process.
Anyone wanting to know resident screening best practices.

Learning Objectives:

Examine how Resident Screening & Income Verification are built into Rent Manager.
Discover how Income Verification effectively verifies whether prospects can afford your rentals.
Learn how AmRent works with your team to ensure ongoing compliance.

11/05 12:45PM – 2:00PM

Sinatra Ballrooms 4-6

Leasing/Operations Track

This track explores Rent Manager features, capabilities, and strategies that can help you optimize your leasing and marketing efforts. These sessions will emphasize ways to “put your best foot forward” with potential and current tenants.

Beginner

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Ashli Allen

VP of Vendor Relations

AmRent

Ashley Jones

Sales Manager

Rent Manager

Tuesday, November 05

Session

Bookkeeping Brush-Up

Enhance your bookkeeping skills with Rent Manager’s comprehensive tools and resources. Join us for a Bookkeeping Brush-Up session designed to improve your proficiency with standard receivables and payables tasks, troubleshoot common issues, and explore best practices for efficient bookkeeping. Whether you aim to boost your skills, seek troubleshooting tips, or prepare for Rent Manager Bookkeeping Certification, this session is essential for bookkeepers and accounting professionals. Who Should Attend?

Who Should Attend?

Those looking to improve their skill with standard receivables and payables tasks in Rent Manager.
Professionals looking for bookkeeping best practices and troubleshooting tips.
Anyone interested in passing the Rent Manager Bookkeeping Certification Test.

Learning Objectives:

Use search tools effectively for financial data and accounting setup inquiries.
Input various types of transactions into Rent Manager.
Identify and rectify common transaction entry errors.

11/05 12:45PM – 2:00PM

Sinatra Ballroom 8

Accounting Track

This track examines Rent Manager’s financial features and built-in technology integrations. You’ll learn how to complete key financial tasks within Rent Manager and how to report on those activities. The difficulty of these sessions will range from intermediate to advanced, meaning you will need some degree of pre-requisite knowledge to get the most out of each class.

Intermediate

Requirements: Basic Accounting Experience

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Carson Sotelo

Training Team Leader

Rent Manager

Tuesday, November 05

Session

Short Term Rental (STR) Roundtable

Are you navigating the ever-changing landscape of short term rental management? This interactive discussion will lead you through the latest trends, challenges, and best practices shaping the industry. Whether you are a seasoned professional or a newbie, this roundtable offers a valuable opportunity to connect with peers, exchange insights, and gain fresh perspectives on optimizing your short term rental operations.

Who Should Attend?

Property managers and owners keen on exploring trends in short term rental management.
Industry professionals seeking advice and best practices for navigating the STR industry.
Those eager to engage with like-minded peers in the short term rental sector.

Learning Objectives:

Examine hot topics in the STR management industry.
Identify challenges faced by other STR professionals and their solutions.
Exchange tips, tricks, and best practices for managing short term rentals in today’s landscape.

11/05 12:45PM – 2:00PM

Santa Rosa Ballroom

Roundtable Track

This track is your opportunity to rub elbows with your peers and share ideas, opinions, and industry best practices. Our team will help facilitate lively and productive discourse on many of the hot topics facing management companies today.

Advanced

Requirements: Basic Experience with Short Term Rentals

NARPM Certified!

CPE Credits: (0)

Mike Niebauer

Senior Relationship Manager

Rent Manager

Sponsored By:

Tuesday, November 05

Session

Top Secrets to Onboarding Employees and Teaching Rent Manager

Successfully onboarding new employees requires a healthy combination of HR prowess and technical training. We’ve spent years developing a comprehensive training program for our own staff to help employees quickly become Rent Manager subject matter experts. Join this session to discover some of our own trade secrets for building a better onboarding experience for your company. This fast-paced session will provide a ton of actionable items for you to take home to build up your own training program!

Who Should Attend?

Managers responsible for training new hires at their organization.
Professionals looking to accelerate the productivity of new team members.
Those interested in tracking and fostering growth in their workforce.

Learning Objectives:

Explore best practices for onboarding new employees from an HR perspective.
Examine strategies for teaching your policies and workflows to employees.
Discover ways to customize Rent Manager to help train your employees.

11/05 12:45PM – 2:00PM

Sinatra Ballrooms 1-3

Professional Development Track

This track includes sessions designed to help facilitate professional and career growth. These sessions will not always have a Rent Manager element. Instead, these classes seek to provide bigger conversations about the property management industry, ways to improve your communication and leadership skills, etc.

Intermediate

Requirements: Basic Experience with Onboarding Employees

NARPM Certified!

CPE Credits: Personnel/Human Resources (0)

Chris Griesinger

Chief Customer Experience Officer

Rent Manager

Rachel Huizenga

Chief Human Resources Officer

Rent Manager

Tuesday, November 05

Session

Conservice: ROI-Driven Automation: Rethinking Utility PropTech

In this session, Zach Beck, National Sales Manager at Conservice, will break down the implications and impact of automation services in the property management space and discuss the ways that enhanced utility management PropTech is a “must have” for any enterprise looking to modernize their expense management and create long-term, ROI-driven growth.

Who Should Attend?

Property managers and owners in the single-family, small apartment, and manufactured housing sectors
Financial decision-makers interested in optimizing expense management
Technology officers looking to integrate new solutions for utility management
Industry professionals involved in operations and growth planning
Anyone looking to gain insights into the latest trends in automation and utility management tech

Learning Objectives:

Trace the history of utility tech adoption in single family and affordable housing.
Explore the latest tech advancements in utility management, including bill collecting and auditing, digital invoice retrieval, and provider error resolution.
Understand the benefits of utility automation and centralizing account management systems for long-term ROI-driven growth.
Discover Rent Manager’s contributions to automation and tech, emphasizing their open API and vendor support for superior customer experiences.

11/05 12:45PM – 2:00PM

San Jacinto Ballroom

Partner Integrations Track

This track includes sessions presented by companies that are part of our Integrations Program. These businesses provide unique services that integrate with Rent Manager via our API. The goal of these courses is to introduce you to a variety of PropTech providers, demonstrate how their technology can benefit your operation, and show you how to integrate them into your Rent Manager system.

NARPM Certified!

CPE Credits: (0)

Zach Beck

National Sales Manager

Conservice

Luke Schafer

Partnership Specialist – Integrations

Rent Manager

Tuesday, November 05

General Hours

Break (with refreshments)

11/05 2:00PM – 2:30PM

Conference Space

Requirements:

CPE Credits: (0)

Tuesday, November 05

Session

Introduction to rmAppSuite Pro

rmAppSuite Pro is our dedicated mobile app for Rent Manager users. It can be downloaded to any Google or iOS device. This powerful feature suite helps you do more on the go. You can manage service issues and assets, collect payments, snap pictures, take meter readings, complete inspections, and process violations from your phone! Texting and calling clients with the app without using your personal cell number is even possible. Best of all, this work can sync to your Rent Manager database in real time! This session explores how to empower your employees in the field with rmAppSuite Pro!

Who Should Attend?

Service technicians… like ALL service technicians!
Leasing agents who contact tenants and prospects out of the office.
Property managers who need to complete inspections, take readings, or process violations.
Business owners looking to decide if rmAppSuite Pro suits their business.

Learning Objectives:

Examine the various features of this mobile app.
Learn how to navigate and customize rmAppSuite Pro to the needs of each user.
Demonstrate a series of “field tasks” completed with the app.

11/05 2:30PM – 3:45PM

Sinatra Ballroom 7

Beginner Track

This track is designed for novice members of the Rent Manager family. No previous experience is required to attend these sessions. These classes consist of more “fundamental” Rent Manager topics that apply to a wide variety of job roles.

Beginner

NARPM Certified!

CPE Credits: (0)

Justin Scarbrough

Software Developer II

Rent Manager

Brian Mueller

Director of Software Development

Rent Manager

Tuesday, November 05

Session

Introduction to Receivables

Rent Manager makes it easy to track your “receivables” activities. This includes entering charges and credits, receiving payments, posting late fees, and making bank deposits. We even provide reports and dashboards that help you stay on top of these receivables. Join this session to learn how to start processing your receivables in Rent Manager and learn about a ton of A/R-related tips, tricks, and best practices along the way!

Who Should Attend?

Anyone who needs to know how to handle basic A/R transactions in Rent Manager.
Anyone looking for tricks to streamline or automate some of these receivables tasks.
Anyone looking for receivables report recommendations.

Learning Objectives:

Learn to enter charges, payments, prepayments, late fees, and deposits.
Handle common A/R corrections like moving or reallocating payments.
Examine how to streamline and automate standard receivables tasks.
Review A/R reports and dashboard tiles that help track receivables.

11/05 2:30PM – 3:45PM

Sinatra Ballrooms 9-11

Beginner Track

This track is designed for novice members of the Rent Manager family. No previous experience is required to attend these sessions. These classes consist of more “fundamental” Rent Manager topics that apply to a wide variety of job roles.

Beginner

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Jonathan Cameron

Product Analyst

Rent Manager

Tuesday, November 05

Session

Make Rent Manager Flow: Optimize and Automate Your Operations

Complex workflows require sophisticated solutions. Finding processes that are both user-friendly for your staff and adaptable to your business needs can be daunting. Where do you begin? Join Curtis Dudley, CEO of IT In Flow and a certified Rent Manager consultant, as he guides you through optimizing your Rent Manager experience for operational effectiveness and efficiency. Through practical demonstrations and expert insights, you’ll learn how to leverage Rent-expertise in overcoming business obstacles, ensuring an enlightening session where attendees will uncover new ways to harness Rent Manager’s potential for their business needs.

Who Should Attend?

Business owners looking to streamline their business operations.
Power users eager to explore Rent Manager best practices.
Anyone looking to leverage the data sharing capabilities (API and non-API) of Rent Manager.

Learning Objectives:

Explore Rent Manager’s features to customize processes according to your business requirements.
Discover a structured approach to integrating Rent Manager into your workflows through a 3-step process.
Explore strategic data sharing techniques, including both API and non-API solutions, to perform tasks beyond Rent Manager’s native functions.

11/05 2:30PM – 3:45PM

Sinatra Ballroom 8

Advanced Track

This track is built for seasoned Rent Manager users who are looking to take their operations to a new level. These sessions often require extensive pre-requisite knowledge to be able to keep up. There is very little “how to” in these classes. Instead, we will focus on next-level ideas, what’s possible in Rent Manager, and why you may want to implement features in a particular way.

Advanced

Requirements: Basic Rent Manager Knowledge

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Curtis Dudley

CEO

IT In Flow

Tuesday, November 05

Session

Tracking Community Violations

In planned communities, it’s important to establish and maintain a series of rules to which all tenants must abide. This is typically done through a CC&R (Covenants, Conditions, and Restrictions) form made available to all residents in the community. It’s important to not only share these rules with your tenants, but also to enforce them. In this session, you’ll learn how to enter the terms of your CC&R form into Rent Manager, track violations out in the field with rmAppSuite Pro, and then manage those violations and any correctional fees or communication through Rent Manager!

Who Should Attend?

Anyone who needs to track violations and is currently not doing so in Rent Manager.
Anyone looking for recommendations on better ways to manage violations in Rent Manager.

Learning Objectives:

Learn to set up your CC&R rules in Rent Manager.
Cite, escalate, resolve, and even charge tenants for violations.
Track frequent offenders with violation-based reporting tools.
Report and track violations in the field with rmAppSuite Pro.

11/05 2:30PM – 3:45PM

JW Pavilion

Leasing/Operations Track

This track explores Rent Manager features, capabilities, and strategies that can help you optimize your leasing and marketing efforts. These sessions will emphasize ways to “put your best foot forward” with potential and current tenants.

Intermediate

Requirements: Basic Experience with Tracking Violations

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Liz Maloney

Training Specialist III

Rent Manager

Tuesday, November 05

Session

Perfecting Your Bank Reconciliations

Streamline your bank reconciliation process and reduce manual effort with Rent Manager’s advanced toolset. Perfect your bank reconciliation process and discover techniques for completing reconciliations efficiently, troubleshooting discrepancies, and implementing safeguards to prevent errors. Whether you’re currently reconciling banks manually, spending too much time troubleshooting reconciliations, or facing challenges with transaction entries, this session provides essential guidance to optimize your reconciliation workflow.

Who Should Attend?

Individuals currently reconciling their banks manually.
Anyone looking to streamline the reconciliation process and reduce troubleshooting time.
Those tired of encountering reconciliation discrepancies caused by other users’ transaction entries.

Learning Objectives:

Complete electronic reconciliations using CSV files or automatically with Bank Sync.
Utilize tools and troubleshooting tips to correct reconciliation discrepancies.
Implement safeguards to prevent errors caused by other users.

11/05 2:30PM – 3:45PM

Sinatra Ballrooms 1-3

Accounting Track

This track examines Rent Manager’s financial features and built-in technology integrations. You’ll learn how to complete key financial tasks within Rent Manager and how to report on those activities. The difficulty of these sessions will range from intermediate to advanced, meaning you will need some degree of pre-requisite knowledge to get the most out of each class.

Intermediate

Requirements: Basic Accounting Experience

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Ali Ferryman

Director of Product Management

Rent Manager

Tuesday, November 05

Session

Single-Family Home (SFH) Roundtable

Fortify your single-family home management strategies in this interactive roundtable session. Gain valuable insights, exchange ideas, and collaborate with industry peers on methods for success in the SFH sector. Whether you’re interested in staying one step ahead of emerging trends, tackling common challenges, or sharing insider scoops and best practices, this session offers a collaborative space to enhance your SFH expertise.

Who Should Attend?

Professionals interested in analyzing trends in SFH management.
Anyone looking for advice and best practices in the single-family home industry.
Those looking to connect with fellow professionals in SFH management.

Learning Objectives:

Participate in insightful discussions on key topics shaping the SFH management landscape.
Address challenges encountered in SFH management through shared experience with other professionals.
Share insider knowledge and best practices for managing single-family homes.

11/05 2:30PM – 3:45PM

Santa Rosa Ballroom

Roundtable Track

This track is your opportunity to rub elbows with your peers and share ideas, opinions, and industry best practices. Our team will help facilitate lively and productive discourse on many of the hot topics facing management companies today.

Advanced

Requirements: Basic Experience with Single-Family Housing

NARPM Certified!

CPE Credits: (0)

Jeremy Moore

Director of Sales

Rent Manager

Tuesday, November 05

Session

Spherexx: Revenue Management Strategies

Revenue Management isn’t just about pricing; it’s the heartbeat of your property’s operational success and long-term valuation. When leveraged correctly, it’s a dynamic force that influences every aspect of your business.
Who should attend?

Regional managers and above.
Those who are in charge of pricing and budgeting.
Onsite managers can benefit as well.

Learning Objectives

Develop strategies to optimize lease renewals and minimize vacancy periods.
Implement proactive measures to forecast and address potential occupancy challenges.
Design concession strategies that balance short-term occupancy goals with long-term financial stability.
Learn to leverage data analytics for more accurate and dynamic pricing strategies.
Develop pricing strategies that reflect the value and demand for specific amenities.
Gain a foundational understanding of antitrust laws and the Sherman Act.
Identify compliance best practices to avoid legal pitfalls in pricing and market competition.

11/05 2:30PM – 3:45PM

San Jacinto Ballroom

Partner Integrations Track

This track includes sessions presented by companies that are part of our Integrations Program. These businesses provide unique services that integrate with Rent Manager via our API. The goal of these courses is to introduce you to a variety of PropTech providers, demonstrate how their technology can benefit your operation, and show you how to integrate them into your Rent Manager system.

Beginner

NARPM Certified!

CPE Credits: (0)

Amruth Sivalenka

SVP of Revenue Mgmt & Data Science

Spherexx

Luke Schafer

Partnership Specialist – Integrations

Rent Manager

Tuesday, November 05

Session

Become Your Office’s Self-Made Social Media Expert

Learn how to make yourself the go-to social media expert in your office without any formal training or expensive online courses. In this session led by Sarah Foil, Director of Marketing and Innovation at Clachan Properties, she’ll take a look at tips and tricks to get started and explore tools to help you build your branding, design beautiful graphics, and post engaging content on Facebook, Instagram and more. You’ll leave confident and excited to make a name for you and your property online.

Who Should Attend?

Business owners looking to improve (or start) the social media presence of their business.
Leasing agents trying to draw more interest to their properties.
Anyone looking to increase the overall professionalism of their marketing efforts.

Learning Objectives:

Create impactful social media pages that attract prospects and tenants.
Develop color palettes, logos, and other graphics that draw positive attention.
Utilize business tools that can make posting new content easier and more efficient.

11/05 2:30PM – 3:45PM

Sinatra Ballrooms 12-14

Professional Development Track

This track includes sessions designed to help facilitate professional and career growth. These sessions will not always have a Rent Manager element. Instead, these classes seek to provide bigger conversations about the property management industry, ways to improve your communication and leadership skills, etc.

Beginner

NARPM Certified!

CPE Credits: Communications & Marketing (0)

Sarah Foil

Director of Marketing and Innovation

Clachan Properties

Tuesday, November 05

Session

Renters Insurance Compliance: Navigating the Future, Today

Join us for an insightful exploration into the evolution of renters insurance, from its humble beginnings to becoming a staple in the property management industry. In this engaging presentation, you will Discover how renters insurance has evolved to meet the changing insurance landscape, adapting to technological advancements and shifting societal norms. From embedded experiences to the rising necessity of $300K liability coverage, we’ll examine the forces driving these changes and what they mean for both property owners and renters.

Who Should Attend?

Current LeaseTrack users looking to provide more insurance options to their residents.
Business Owners looking to reduce their risk and generate new revenue.
Property managers looking to simplify the process of requiring renters insurance.
Operations team members who have struggled to require and track insurance.

Learning Objectives:

Discover the changing renters insurance market and how to protect your assets.
Understand why $300K liability is the new $100K.
Witness how requiring renters insurance has helped users reduce wasted time and increase revenue.
Learn how to activate LeaseTrack in the Rent Manager system.

11/05 2:30PM – 3:45PM

Sinatra Ballrooms 4-6

Leasing/Operations Track

This track explores Rent Manager features, capabilities, and strategies that can help you optimize your leasing and marketing efforts. These sessions will emphasize ways to “put your best foot forward” with potential and current tenants.

Beginner

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Christian Thomas

Channel Partnership Manager

LeaseTrack

Joe Easton

Director of Partnerships & Industry Relations

Rent Manager

Sponsored By:

Tuesday, November 05

General Hours

Short Break (no refreshments)

11/05 3:45PM – 4:00PM

Conference Space

Requirements:

CPE Credits: (0)

Tuesday, November 05

Session

Introduction to Payables

Rent Manager makes it easy to track your “payables” activities. This includes managing vendor accounts and entering bills, checks, vendor credits, and even credit card transactions! We even provide reports and dashboards that help you stay on top of these expenses. Join this session to learn how to start processing your payables in Rent Manager and learn about a ton of A/P-related tips, tricks, and best practices along the way!

Who Should Attend?

Anyone looking to start using Rent Manager to track payables.
Anyone looking for tricks to streamline the entry or payment of bills.
Anyone looking for payables report recommendations.

Learning Objectives:

Examine best practices for managing vendor accounts.
Learn to enter bills, checks, vendor credits, and credit card transactions.
Discover ways to streamline both bill entry and payment processing.
Review A/P reports and dashboard tiles that help track your payables.

11/05 4:00PM – 5:15PM

Sinatra Ballrooms 9-11

Beginner Track

This track is designed for novice members of the Rent Manager family. No previous experience is required to attend these sessions. These classes consist of more “fundamental” Rent Manager topics that apply to a wide variety of job roles.

Beginner

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Mikaela Sislowski

Customer Success Specialist

Rent Manager

Tuesday, November 05

Session

Rent Manager Roadmap and Feature Forum

The future is bright with Rent Manager! Our team is constantly developing new tools and features to extend the capabilities of our software. In this special, forum-styled event, you’ll hear from Dave Hegemann and Tony Little – the CEO and CTO of Rent Manager – about our software’s future roadmap. This is your chance to get insider information about the long-term direction of Rent Manager and the decision-making that goes into each feature we develop.

Who Should Attend?

Anyone looking to understand better how we decide on implementing new features.
Anyone interested in more conversation about recently announced features.
Anyone looking to share ideas on how Rent Manager can improve further.

Learning Objectives:

Examine the developmental roadmap for Rent Manager.
Review recently released Rent Manager features and their impact on your business.
Discuss newly announced features and address related questions.

11/05 4:00PM – 5:15PM

Sinatra Ballroom 8

Advanced Track

This track is built for seasoned Rent Manager users who are looking to take their operations to a new level. These sessions often require extensive pre-requisite knowledge to be able to keep up. There is very little “how to” in these classes. Instead, we will focus on next-level ideas, what’s possible in Rent Manager, and why you may want to implement features in a particular way.

Advanced

Requirements: Basic Rent Manager Knowledge

NARPM Certified!

CPE Credits: (0)

Dave Hegemann

President & CEO

Rent Manager

Tony Little

CTO

Rent Manager

Tuesday, November 05

Session

Commercial Management Strategies

Commercial management is a unique industry with unique needs. In this session, we’ll launch an in-depth exploration of customizable Rent Manager features that can be tailored to meet the specific requirements of your commercial portfolio. This session will also tackle some of the most common challenges facing commercial property managers today and how those challenges can be properly addressed through Rent Manager.

Who Should Attend?

Professionals with commercial properties in their portfolio.
Anyone interested in customizing Rent Manager for commercial management.
Those seeking advice on addressing commercial challenges in Rent Manager.

Learning Objectives:

Examine Rent Manager features most beneficial for commercial management.
Discover customizations to tailor Rent Manager for commercial users.
Explore tips, tricks, and best practices for handling common commercial tasks.

11/05 4:00PM – 5:15PM

Sinatra Ballrooms 12-14

Leasing/Operations Track

This track explores Rent Manager features, capabilities, and strategies that can help you optimize your leasing and marketing efforts. These sessions will emphasize ways to “put your best foot forward” with potential and current tenants.

Intermediate

Requirements: Basic Experience with Commercial Management

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Carly Anderson

UX Analyst

Rent Manager

Tuesday, November 05

Session

Move-Outs and Make-Readies

Are you overwhelmed by the unit turnover process? Discover how Rent Manager’s Make Ready Board feature streamlines move-outs and prepares units for new tenants by providing up-to-date visual representations of the turnover process, including color-coded statuses for associated Service Issues and Inspections. Further, get ready to explore the new eviction workflow to gain insights into managing that unique turnover process humanely and effectively.

Who Should Attend?

Anyone who feels overwhelmed by their current turnover process.
Professionals interested in learning about the new eviction feature in Rent Manager.
Those not using the Make Ready Board to manage turnovers.

Learning Objectives:

Understand how to move out tenants or initiate eviction procedures.
Manage the turnover process with the Make Ready Board feature.
Utilize alerts, reports, and dashboards to monitor your tenant turnover.

11/05 4:00PM – 5:15PM

JW Pavilion

Leasing/Operations Track

This track explores Rent Manager features, capabilities, and strategies that can help you optimize your leasing and marketing efforts. These sessions will emphasize ways to “put your best foot forward” with potential and current tenants.

Intermediate

Requirements: Basic Experience with Tenant Move-Outs

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Lindsey Urs

Training Manager

Rent Manager

Tuesday, November 05

Session

Lead Generation Tools

Prospecting is an integral part of a healthy property management company. Rent Manager provides tools to streamline and automate parts of the prospect life cycle. In this session, you’ll learn how potential tenants can fill out online applications or digital guest cards and have their prospect information automatically recorded in Rent Manager. You can then track your interactions with these prospects and move them through the defined stages of your prospect cycle. Finally, you’ll learn about several reports that can measure the performance and effectiveness of your team’s marketing efforts.

Who Should Attend?

Anyone who isn’t currently tracking prospects or marketing efforts in Rent Manager.
Anyone interested in having tenants complete online applications or guest cards.
Anyone looking for better oversight into the leasing cycle of your business.

Learning Objectives:

Use Guest Cards and Apply Now to create prospect records in Rent Manager.
Define prospect stages to identify where prospects are in the leasing cycle.
Examine reports to measure the performance of your marketing efforts.

11/05 4:00PM – 5:15PM

Sinatra Ballrooms 1-3

Leasing/Operations Track

This track explores Rent Manager features, capabilities, and strategies that can help you optimize your leasing and marketing efforts. These sessions will emphasize ways to “put your best foot forward” with potential and current tenants.

Intermediate

Requirements: Basic Experience with Prospecting

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Lauren Croasmun

Relationship Manager – Single Family Housing

Rent Manager

Tuesday, November 05

Session

ePay: Best Practices To Increase Utilization & Operational Efficiency

Offering online payments to tenants is just the beginning when it comes to ePay, powered by Zego. Join this course to take your digital payment strategy to the next level. The Rent Manager and Zego team will explore the wide range of payment options that drive the highest digital adoption. In addition, hear best practices that allow online payments to streamline operations.

Who Should Attend?

Controllers & Accounting team members wanting to know best practices for reconciliation of resident payments.
Property managers looking to simplify their operations by striving for 100% digital payment adoption.
Anyone that is looking to improve their Accounts Receivable processes.

Learning Objectives:

Hear best practices related to increasing digital payment adoptions.
Explore the various payment methods built into Rent Manager & powered by Zego.
Learn how to turn “paper” payments into digital payments.
Witness how to automate the deposit reconciliation processes

11/05 4:00PM – 5:15PM

Sinatra Ballrooms 4-6

Accounting Track

This track examines Rent Manager’s financial features and built-in technology integrations. You’ll learn how to complete key financial tasks within Rent Manager and how to report on those activities. The difficulty of these sessions will range from intermediate to advanced, meaning you will need some degree of pre-requisite knowledge to get the most out of each class.

Beginner

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Grace McIihon

Product Manager

Zego

Daniel Lindner

Product Support Manager – Integrations/Mobile/Scripting

Rent Manager

Tuesday, November 05

Session

Cyber-Security Roundtable

Protecting your business from cyber crimes is just as important as protecting the security of your physical office. Join this discussion on elevating your defense strategy against hackers intent on sabotaging all your hard-earned work. We’ll discuss the latest cyber threats facing the property management community, share insights on solutions to mitigate your risk, and ways to educate your staff to avoid falling victim to scams.

Who Should Attend?

Owners concerned about protecting their business from cyber crimes.
People who are unfamiliar with popular types of hacker scams.
Anyone responsible for the IT needs of your business.

Learning Objectives:

Discuss modern digital threats to your property management company.
Examine business solutions that can protect your business from harm.
Teach employees how to identify and avoid social engineering threats.

11/05 4:00PM – 5:15PM

Santa Rosa Ballroom

Roundtable Track

This track is your opportunity to rub elbows with your peers and share ideas, opinions, and industry best practices. Our team will help facilitate lively and productive discourse on many of the hot topics facing management companies today.

Beginner

NARPM Certified!

CPE Credits: (0)

Taylor Duncan

Senior Information Security Lead

Rent Manager

Keith Fisher

Senior IT Services Manager

Rent Manager

Tuesday, November 05

Session

Big Things Are Always Happening in Fair Housing

Have you heard this camp fire ghost story? The one about the fair housing secret shopper – the nameless entity that is looking to catch you doing something wrong? In this session, Lisa Marvin, CEO of Essence Property Management, will talk about testing that is occuring in the industry. She’ll discuss important practices to have in place concerning fair housing and help you develop a plan so fair housing is interwoven into all that you do in the industry. Bring your fair housing challenge and we will look to rustle up some solutions!

Who Should Attend?

Owners wanting to make sure their business abides by Fair Housing Laws.
Professionals looking to improve their knowledge of Fair Housing expectations.
Anyone looking for a better understanding of Fair Housing laws.

Learning Objectives:

Examine the fair housing “testing” that is occurring in our industry.
Discover best practices for ensuring your business always operates within fair housing guidelines.
Provide answers to specific fair housing questions and the proper way to address those challenges.

11/05 4:00PM – 5:15PM

Sinatra Ballroom 7

Professional Development Track

This track includes sessions designed to help facilitate professional and career growth. These sessions will not always have a Rent Manager element. Instead, these classes seek to provide bigger conversations about the property management industry, ways to improve your communication and leadership skills, etc.

Beginner

NARPM Certified!

CPE Credits: Management Services (0)

Lisa Marvin

CEO and Partner

Essence Property Management, Inc.

Tuesday, November 05

Session

Property Meld: Mastering Maintenance to Maximize Resident and Owner Retention

In the current rental market landscape, it’s crucial to establish solid plans that optimize resident and investor retention. This session will clearly explain how maintenance impacts retention and the primary key performance indicators to watch to prevent churn before it happens. Attendees will leave the session with the insight to tackle pertinent challenges of retaining residents and investors and gain valuable insights into effective maintenance strategies to position you ahead of the competition.

Who Should Attend?

Owners who are looking to solve investor and resident retention.
Leadership teams looking to leverage maintenance KPIs for growth.

Learning Objectives:

Understanding the role maintenance plays in retention.
Understanding of the key performance indicators and their impact on retention.
Creating a game plan to optimize resident and investor retention.

11/05 4:00PM – 5:15PM

San Jacinto Ballroom

Partner Integrations Track

This track includes sessions presented by companies that are part of our Integrations Program. These businesses provide unique services that integrate with Rent Manager via our API. The goal of these courses is to introduce you to a variety of PropTech providers, demonstrate how their technology can benefit your operation, and show you how to integrate them into your Rent Manager system.

Beginner

NARPM Certified!

CPE Credits: (0)

Ray Hespen

CEO and Co-founder

Property Meld

Luke Schafer

Partnership Specialist – Integrations

Rent Manager

Tuesday, November 05

Event

Big League Dreams Premier Social Event

Rounding third and heading for home! Become a baseball superstar at the Big League Dreams Premier Social event! Grab your dinner and drinks then explore scaled-down replicas of famous ballparks at this one-of-a-kind venue just 20 minutes from the conference hotel. Try your hand at one of the many high-octane activities on-site, including Batting Cages, Axe Throwing, Human Foosball, Soccer Darts, and a whole lot more.

Cap off the night with fantastic performances from our live band, the Mighty Untouchables, and dance the night away with a DJ for an unforgettable Palm Springs experience.

Buses will depart from the hotel at the Grand Ballroom Lobby at 6:00 PM (located right outside of Sinatra Ballrooms 7/8). Don’t forget your ticket, gym shoes, and your favorite baseball merch!

11/05 6:00PM – 10:30PM

Big League Dreams in Cathedral City

Requirements: *This is a ticketed event. The cost to attend is $125.*

CPE Credits: (0)

Sponsored By:

Wednesday, November 06

General Hours

Breakfast

11/06 7:30AM – 8:30AM

Springs Ballroom Terrace/The Grove

Requirements:

CPE Credits: (0)

Wednesday, November 06

General Hours

Registration Open

11/06 7:30AM – 5:15PM

Center Counter

Requirements:

CPE Credits: (0)

Wednesday, November 06

Session

Introduction to Scripting

Scripting is a command-based language in Rent Manager that lets you customize the output of letters, reports, recurring charges, and more. With just a little scripting knowledge, you can save yourself tons of time and improve the overall efficiency of your business. In this introductory session, you’ll learn basic scripting rules and gain confidence in writing scripted content in Rent Manager.

Who Should Attend?

Anyone with no Rent Manager scripting knowledge.
People with “some” scripting knowledge but looking for a brush-up.
Anyone looking to start creating their reports in Rent Manager.
Anyone looking to make letter templates to save themselves time.

Learning Objectives:

Identify common use cases for scripting.
Learn the basic rules of writing scripts in Rent Manager.
Produce basic letters and reports with customized scripts.

11/06 8:30AM – 9:45AM

Sinatra Ballroom 7

Beginner Track

This track is designed for novice members of the Rent Manager family. No previous experience is required to attend these sessions. These classes consist of more “fundamental” Rent Manager topics that apply to a wide variety of job roles.

Beginner

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Cheyenne Ward

UX Lead

Rent Manager

Wednesday, November 06

Session

Building the Ultimate Action Report for Your Staff

Imagine providing a morning report to each staff member describing precisely what they must do that day. This same report would also prioritize their tasks by severity so they could start at the top of the list and work their way down. Report Writer can help you create “actionable” reports that use advanced scripting to assess your business rules and alert employees to unfinished work according to your Rent Manager data. This innovative reporting approach may change how you operate your business moving forward!

Who Should Attend?

Administrators who want to provide precise tasks and expectations to employees.
Scripters interested in learning about clever new ways to conceptualize reports.
Anyone tired of seeing important work fall through the cracks.

Learning Objectives:

Understand the strategic benefit of scripting action-based reports in Rent Manager.
Examine the logical workflow for devleoping actionable report items.
Script these actionable items into a report that helps employees complete their work.

11/06 8:30AM – 9:45AM

JW Pavilion

Advanced Track

This track is built for seasoned Rent Manager users who are looking to take their operations to a new level. These sessions often require extensive pre-requisite knowledge to be able to keep up. There is very little “how to” in these classes. Instead, we will focus on next-level ideas, what’s possible in Rent Manager, and why you may want to implement features in a particular way.

Advanced

Requirements: Basic to Intermediate Scripting Knowledge

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Chris Griesinger

Chief Customer Experience Officer

Rent Manager

Wednesday, November 06

Session

rmVoIP Phone System Integration with Rent Manager

Revolutionize your communications with the seamless integration of rmVoIP and Rent Manager. Discover how this fully independent, business-class phone system enhances tenant interactions, reduces costs, and optimizes communication workflows all within your favorite property management software!

Who Should Attend?

Professionals looking for a phone system that integrates with Rent Manager.
Anyone looking to enhance communication and reduce costs.
Property managers needing to communicate with tenants without exposing personal contact information.
Those interested in improving call handling and routing processes.

Learning Objectives:

Discover how rmVoIP integrates seamlessly with Rent Manager.
Learn to make and receive phone calls with rmAppSuite Pro.
Review reports that examine metrics of your phone system.
Manage your rmVoIP phone system with our customer portal.

11/06 8:30AM – 9:45AM

Sinatra Ballrooms 4-6

Leasing/Operations Track

This track explores Rent Manager features, capabilities, and strategies that can help you optimize your leasing and marketing efforts. These sessions will emphasize ways to “put your best foot forward” with potential and current tenants.

Beginner

NARPM Certified!

CPE Credits: (0)

Brian Mueller

Director of Software Development

Rent Manager

Wednesday, November 06

Session

Reputation Management Strategies

A property management company is only as good as its reputation. Potential tenants often research the reviews of a management company before they decide to sign a lease. For current tenants, your business’s reputation can considerably impact how long they stay with you. In this session, you’ll receive advice on managing and improving your reputation with tenants and prospects. You’ll also discover how Rent Manager can help you track feedback through polls and surveys.

Who Should Attend?

Anyone responsible for reputation management at their business.
Anyone looking to collect feedback from tenants through polls and surveys.
Anyone looking for ways to de-escalate angry tenants on social media.

Learning Objectives:

Identify strategies to manage the reputation of your business online.
Learn how to create simple yet meaningful polls and surveys in Rent Manager.
Use collected survey data to make decisions to improve your business reputation.

11/06 8:30AM – 9:45AM

Sinatra Ballrooms 1-3

Leasing/Operations Track

This track explores Rent Manager features, capabilities, and strategies that can help you optimize your leasing and marketing efforts. These sessions will emphasize ways to “put your best foot forward” with potential and current tenants.

Intermediate

Requirements: Basic Customer Relationship Management Experience

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Kari Miller

Business Intelligence Analyst II

Rent Manager

Wednesday, November 06

Session

Defending Your Balance Sheet

Balance sheets display the financial health of your managed properties. They are often requested by investors, lenders, and even board members to assess the overall performance of your management company. For this reason, your balance sheets need to be accurate and supported by other reports. In this session, we’ll examine how to “tie out” your balance sheet to other vital reports and how to troubleshoot common discrepancies between them.

Who Should Attend?

Anyone who spends a lot of time running balance sheets.
Anyone responsible for tying out financial reports to verify accuracy.
Anyone looking for troubleshooting tips when report totals don’t agree.

Learning Objectives:

Understand the purpose of the balance sheet and its customizable report options.
Identify the reports that can “tie out” key numbers of your balance sheet.
Troubleshoot common discrepancies between these reports and the balance sheet.

11/06 8:30AM – 9:45AM

Sinatra Ballroom 8

Accounting Track

This track examines Rent Manager’s financial features and built-in technology integrations. You’ll learn how to complete key financial tasks within Rent Manager and how to report on those activities. The difficulty of these sessions will range from intermediate to advanced, meaning you will need some degree of pre-requisite knowledge to get the most out of each class.

Intermediate

Requirements: Basic Accounting Experience

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Carson Sotelo

Training Team Leader

Rent Manager

Wednesday, November 06

Session

Association Roundtable

If you’re managing associations, we invite you to assemble with your peers in this roundtable-styled discussion. This is an incredible opportunity to hear tips, tricks, best practices, and recommendations from others in your industry. Our team will help drive and moderate the discussion, but you will determine the overall direction of this session! If it concerns association management, it’s on the table for discussion!

Who Should Attend?

Anyone interested in discussing trends in association management.
Anyone looking for advice and best practices in the association industry.
Anyone who wants to connect with other people in association management.

Learning Objectives:

Discuss hot topics in the associations industry.
Discover challenges that other professionals are facing in this industry.
Share tips, tricks, and best practices related to manufactured housing.

11/06 8:30AM – 9:45AM

Sinatra Ballrooms 9-11

Roundtable Track

This track is your opportunity to rub elbows with your peers and share ideas, opinions, and industry best practices. Our team will help facilitate lively and productive discourse on many of the hot topics facing management companies today.

Advanced

Requirements: Basic Experience with Association Management

NARPM Certified!

CPE Credits: (0)

Nick Drzycimski

Sales Manager

Rent Manager

Wednesday, November 06

Session

Integrated Technology Roundtable

Rent Manager is more than just a robust property management software; it’s also the gateway into a new world of third-party integrations. Our partners offer solutions to streamline your leasing, bookkeeping, service management, and more! In this forum-styled event, we’ve invited several of our integrated partners to share insights about their services and what it’s like to integrate with Rent Manager. Join this session to ask questions about their services or get general information on how to take advantage of our integrations program in the first place. We promise you’ll leave this session with a better idea of how to give your business a competitive edge with these integrated services.

Who Should Attend?

Business owners interested in taking advantage of the Rent Manager Integrations program.
Administrators looking for more information on partners attending the roundtable.
Anyone looking to hear about the experience of other users taking advantage of integrations.

Learning Objectives

Discuss integrations that are available through Rent Manager partners.
Gain insights on how to leverage these partnerships in the future.
Listen to the experiences of other users who are using third-party solutions.

11/06 8:30AM – 9:45AM

Santa Rosa Ballroom

Roundtable Track

This track is your opportunity to rub elbows with your peers and share ideas, opinions, and industry best practices. Our team will help facilitate lively and productive discourse on many of the hot topics facing management companies today.

Beginner

NARPM Certified!

CPE Credits: (0)

Joe Easton

Director of Partnerships & Industry Relations

Rent Manager

Wednesday, November 06

Session

Findigs: From Apply to Approve: How To Refine Your Decisioning Systems To Get Renting Right

In a world where you can call for a rideshare directly from your phone and your food delivery arrives at your doorstep with a push of a button, consumer expectations have dramatically shifted. Why should the process of completing a rental application & waiting for a decision take longer than a few minutes? In this session, we will cover how to refine leasing processes to ensure speed and accuracy. This session will demonstrate how clear-cut rule orchestration for your resident underwriting enables top speed application review times and true reliability. Whether you use Findigs or not, our best practices for keeping an audit trail keeps compliance simple: with Findigs every step in the process can be easily monitored.

Who Should Attend:

Anyone who is focused on improving the user experience for their applicants
Operators interested in learning about how to leverage the latest technology to improve the rental application process
Anyone who doesn’t believe that a rental application can be fully underwritten in under 1 minute!

Learning Objectives:

Learn how to streamline your tenant qualification criteria
Discover best practices for ensuring compliance throughout your applicant review processes
Understand how Findigs integrates with Rent Manager

11/06 8:30AM – 9:45AM

Sinatra Ballrooms 12-14

Partner Integrations Track

This track includes sessions presented by companies that are part of our Integrations Program. These businesses provide unique services that integrate with Rent Manager via our API. The goal of these courses is to introduce you to a variety of PropTech providers, demonstrate how their technology can benefit your operation, and show you how to integrate them into your Rent Manager system.

Beginner

NARPM Certified!

CPE Credits: (0)

Grace Doering

Head of Sales & Partnerships

Findigs

Luke Schafer

Partnership Specialist – Integrations

Rent Manager

Wednesday, November 06

Session

Prisma Prop Tech: Creating New Revenue Through Embedded Finance

Can you picture an experience where instantly upon lease acceptance your renter receives a jurisdictionally compliant account to fund their security deposit digitally while simultaneously setting up the payment method for recurring rent payments and other resident fees? How about a property manager experience where security deposits are managed for you, current and past rent collections are automated, posted and reconciled and vendor payments and other disbursement can all get managed from a single banking ledger organized by individual property and you can make revenue from those vendor payments. That is the power of Embedded Finance applied to Real Estate Management.

Who Should Attend?

Operational team members looking to improve and streamline processes
Finance professionals interested in learning how technology can improve their performance
Leasing teams that are seeking new ways to simplify the resident experience
Anyone looking to a modern way to save time managing their properties

Learning Objectives:

Learn how embedded finance can help monetize your management company and properties while streamlining operations.
Reduce financial fraud at your property.
Manage, store and refund security deposits with a click of a button.
Learn how to open FDIC insured property bank accounts with major banks in minutes.
Learn the power of combining payments & banking in a single, rent manager integrated platform.

11/06 8:30AM – 9:45AM

San Jacinto Ballroom

Partner Integrations Track

This track includes sessions presented by companies that are part of our Integrations Program. These businesses provide unique services that integrate with Rent Manager via our API. The goal of these courses is to introduce you to a variety of PropTech providers, demonstrate how their technology can benefit your operation, and show you how to integrate them into your Rent Manager system.

Beginner

NARPM Certified!

CPE Credits: (0)

Drew Cohn

President

Prisma Prop Tech

Nakia Holmes

Integrations Success Specialist

Rent Manager

Wednesday, November 06

General Hours

Innovation Hall & Sponsor Exhibits Open

Attendee Lounge Sponsored by AmRent

11/06 8:30AM – 5:15PM

Springs Ballroom

Requirements:

CPE Credits: (0)

Wednesday, November 06

General Hours

The Rent Manager Experience

The Rent Manager Experience is your one-stop shop for all things Rent Manager. Learn more about our products and services, get support, test out new features, and more as you explore each booth.

Certification Practice (Directors A)
Product Support LIVE (Directors B)
Product Support VIRTUAL (Directors 1)
Rent Manager Certification (Directors 2 – Sponsored By Spherexx)
Rent Manager Sales Booth (Springs Ballroom)
Rent Manager Merch (South Center)
IT Services (Sinatra Ballroom Foyer)
Strategic Solutions (Sinatra Ballroom Foyer)
Ask The Developers (Sinatra Ballroom Foyer)
New Feature Testing (Sinatra Ballroom Foyer)
Photo Opportunities (Sinatra Ballroom Foyer)
+And More!

11/06 8:30AM – 5:15PM

Sinatra Ballroom Foyer

Requirements:

CPE Credits: (0)

Wednesday, November 06

General Hours

Break (with refreshments)

11/06 9:45AM – 10:15AM

Conference Space

Requirements:

CPE Credits: (0)

Wednesday, November 06

Session

Introduction to Reporting

Rent Manager offers hundreds of reports to help analyze your business from every possible angle. While having so much choice is fantastic, it can sometimes feel overwhelming. This session can help you make the most of our vast reporting suite. Learn how to find the reports you need and interpret them quickly. Discover how to customize, memorize, and even batch these reports to save yourself time. This introductory session is meant to provide tips, tricks, and best practices for running any report in Rent Manager Express!

Who Should Attend?

New users who are unfamiliar with Rent Manager reports.
Anyone who spends too much time each month running and re-running reports.
Anyone interested in learning about unique things you can do with reports in Express.
People looking for general recommendations on common and popular reports.

Learning Objectives:

Learn how to read and interpret any Rent Manager report.
Identify essential reports that can help analyze critical aspects of your business.
Examine ways to customize report output.
Learn how to memorize, batch, and even automate reports.

11/06 10:15AM – 11:30AM

JW Pavilion

Beginner Track

This track is designed for novice members of the Rent Manager family. No previous experience is required to attend these sessions. These classes consist of more “fundamental” Rent Manager topics that apply to a wide variety of job roles.

Beginner

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Nicole Gilley

Product Support Team Leader

Rent Manager

Wednesday, November 06

Session

A Certified Crash Course in Scripting

Looking to elevate your scripting skills to certified levels? Join us for a turbocharged crash course to empower you with exciting scripting techniques. Whether you’re gearing up for the Rent Manager Scripting Certification or simply looking to amplify your scripting prowess, this session is your express lane to mastery.

Who Should Attend?

Scripters with basic scripting experience looking to turbocharge their skills.
Anyone interested in taking the Rent Manager Scripting Certification exam.

Learning Objectives:

Master writing functions with dynamic parameters.
Control functions that produce large data sets to streamline output.
Identify and correct common errors in scripting syntax.
Understand and utilize efficient script indexing.
Implement advanced functions like IF and WHILE for dynamic workflows.
Learn troubleshooting techniques to debug scripts like a pro.

11/06 10:15AM – 11:30AM

Sinatra Ballrooms 1-3

Advanced Track

This track is built for seasoned Rent Manager users who are looking to take their operations to a new level. These sessions often require extensive pre-requisite knowledge to be able to keep up. There is very little “how to” in these classes. Instead, we will focus on next-level ideas, what’s possible in Rent Manager, and why you may want to implement features in a particular way.

Advanced

Requirements: Basic Scripting Knowledge

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Tobias Friday

Senior Product Expert

Rent Manager

Wednesday, November 06

Session

Expense Management Strategies

Looking to enhance your business’s financial oversight and expense-management practices? This session offers a comprehensive exploration of expense-management strategies in Rent Manager. This session gives you the tools to optimize your business’s spending practices, from implementing bill-approval systems to defining and tracking budgets.

Who Should Attend?

Professionals seeking greater insight into business spending practices.
Individuals interested in implementing bill approval systems in Rent Manager.
Those aiming to define and track budgets for business expenses.

Learning Objectives:

Explore Rent Manager’s expense-management features.
Implement approval processes for bills and purchase orders.
Implement budgets for your expenses.
Utilize reports to assess your property and business spending.

11/06 10:15AM – 11:30AM

Sinatra Ballroom 7

Advanced Track

This track is built for seasoned Rent Manager users who are looking to take their operations to a new level. These sessions often require extensive pre-requisite knowledge to be able to keep up. There is very little “how to” in these classes. Instead, we will focus on next-level ideas, what’s possible in Rent Manager, and why you may want to implement features in a particular way.

Advanced

Requirements: Basic Experiences with Payables

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Chuck Stevens

CFO

Rent Manager

Wednesday, November 06

Session

Managing Eviction Workflows

Evictions are a challenging but inevitable part of property management. Evictions can include many stages, steps, and requirements. To streamline this process, Rent Manager is introducing a new tool that can make eviction management a relatively painless process. Join this session to learn about what it takes to configure your specific eviction workflows into Rent Manager to automate the most challenging and cumbersome parts of the eviction process while remaining compliant with the laws of your state or municipality.

Who Should Attend?

Property managers looking for an easier way to manage evictions in Rent Manager.
Administrators concerned about staying in compliance with local and state eviction laws.
Employees looking to cut down the time it takes to compile information ahead of court hearings.

Learning Objectives:

Set up eviction workflows in Rent Manager.
Move tenants through designated eviction workflows.
Get a sneak peek at upcoming enhancements to streamline eviction communication.

11/06 10:15AM – 11:30AM

Sinatra Ballroom 8

Leasing/Operations Track

This track explores Rent Manager features, capabilities, and strategies that can help you optimize your leasing and marketing efforts. These sessions will emphasize ways to “put your best foot forward” with potential and current tenants.

Intermediate

Requirements: Basic Experience with Handling Evictions

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Lindsey Urs

Training Manager

Rent Manager

Wednesday, November 06

Session

Enhancing Staff Satisfaction and Operational Efficiency by using the Call Center

Ensuring staff satisfaction is crucial for a well-functioning team, but it’s challenging for your team to be available 24/7. From maintenance issues to emergencies and leasing inquiries, calls can come at any time. Join Gwenn Aspen of Anequim as they showcase how the Call Center, powered by Anequim, enhances both staff satisfaction and operational efficiency. This service seamlessly integrates with Rent Manager, ensuring your team stays informed and responsive to residents’ needs without being overwhelmed.

Who Should Attend?

Property Managers looking to improve after-hours call management.
Business Owners aiming to grow their business with supplementary services.
Anyone seeking to standardize and enhance the staff experience.
Individuals wanting to efficiently manage maintenance requests via phone calls.

Learning Objectives:

Understand how the Call Center meets the ongoing needs of your staff.
See how your team can effectively manage the resident experience during after-hours calls.
Learn the importance of remote professionals in scaling your business.
This session will provide valuable insights into improving both staff satisfaction and operational efficiency through The Call Center, powered by Anequim.

11/06 10:15AM – 11:30AM

Sinatra Ballrooms 4-6

Leasing/Operations Track

This track explores Rent Manager features, capabilities, and strategies that can help you optimize your leasing and marketing efforts. These sessions will emphasize ways to “put your best foot forward” with potential and current tenants.

Beginner

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Gwenn Aspen

Co-Founder & CEO

Anequim, LLC

John Hallack

Marketing Team Leader

Rent Manager

Wednesday, November 06

Session

Manufactured Housing Roundtable

If you’re managing manufactured housing properties, we invite you to assemble with your peers in this roundtable-styled discussion. This is an incredible opportunity to hear tips, tricks, best practices, and recommendations from others in your industry. Our team will help drive and moderate the discussion, but you will determine the overall direction of this session! If it concerns manufactured housing, it’s on the table for discussion!

Who Should Attend?

Anyone interested in discussing trends in manufactured housing management.
Anyone looking for advice and best practices in the manufactured housing industry.
Anyone who wants to connect with other people in manufactured housing management.

Learning Objectives:

Discuss hot topics in the manufactured housing management industry.
Discover challenges that other professionals are facing in this industry.
Share tips, tricks, and best practices related to manufactured housing.

11/06 10:15AM – 11:30AM

Santa Rosa Ballroom

Roundtable Track

This track is your opportunity to rub elbows with your peers and share ideas, opinions, and industry best practices. Our team will help facilitate lively and productive discourse on many of the hot topics facing management companies today.

Advanced

Requirements: Basic Experience with Manufactured Housing

NARPM Certified!

CPE Credits: (0)

Mike Niebauer

Senior Relationship Manager

Rent Manager

Sponsored By:

Wednesday, November 06

Session

Edenred Pay: Leveraging AI for Efficiency and Fraud Mitigation in Accounts Payable

Imagine a world where manual invoice-to-pay processes are relics of the past, replaced by the seamless efficiency and security. This session will show you how artificial intelligence (AI) can make this vision a reality. Our speakers will reveal the hidden costs of manual and semi-automated invoice-to-pay processes, show how AI-powered invoice-to-pay solutions eliminate manual processes and mitigate fraud risk, provide a roadmap for implementing AI in your accounts payable processes, and detail key considerations when deploying AI technology.

Who Should Attend?

Finance professionals looking for ways to safeguard their organization’s assets
Accounting and finance staff interested in learning the latest fraud schemes
Business owners that want to avoid financial loss and reputational damage

Learning Objectives:

The implications of relying on manual or semi-automated AP processes
How AI-powered solutions automate routine AP tasks and reduce the risk of fraud
An action plan for integrating AI technologies into your invoice-to-pay process
Critical factors to consider when planning and deploying AI solutions in AP

11/06 10:15AM – 11:30AM

San Jacinto Ballroom

Partner Integrations Track

This track includes sessions presented by companies that are part of our Integrations Program. These businesses provide unique services that integrate with Rent Manager via our API. The goal of these courses is to introduce you to a variety of PropTech providers, demonstrate how their technology can benefit your operation, and show you how to integrate them into your Rent Manager system.

Beginner

NARPM Certified!

CPE Credits: (0)

Sean Madigan

Property Management Business Line Director

Edenred Pay

Nakia Holmes

Integrations Success Specialist

Rent Manager

Wednesday, November 06

Session

Rent Butter: From Risk to Resilience – Prevent Lease Application Fraud and Enhance Tenant Stability

Reducing resident turnover is crucial for maintaining a stable and profitable rental business. Join Michael Brown, CRO at Rent Butter, Inc., as he demonstrates how the Rent Butter platform can revolutionize your resident screening and management processes. Learn how Rent Butter’s proprietary SmartScreen™ solutions, can help you reduce fraud, predict resident behavior, streamline approvals, and enhance overall tenant stability. This session promises to provide actionable insights and practical demonstrations to help you harness the full potential of Rent Butter’s innovative predictive toolkit.

Who Should Attend?

Property Managers and Owners interested in enhancing tenant stability and reducing turnover
Leasing Teams looking to save time and resources, drive efficiencies, and improve the user experience for their teams as well as the applicants
Operators seeking to reduce total bad debt where it starts – lease application fraud

Learning Objectives:

Understanding Predictive Analytics in Resident Screening

Learn how predictive analytics can forecast resident behavior and payment likelihood
Understand the impact of these predictions on enhancing tenant stability

Optimizing Approval Processes with Simulations

Discover the benefits of simulating approval scenarios to refine selection criteria
Learn how this can improve rent roll performance and operational efficiency

Leveraging ID Verification and Financial Data for Better Screening

Explore the use of bank statement analysis, payroll records, and credit trends in assessing tenant stability
Understand the role of financial volatility reports in making informed screening decisions

11/06 10:15AM – 11:30AM

Sinatra Ballrooms 12-14

Partner Integrations Track

This track includes sessions presented by companies that are part of our Integrations Program. These businesses provide unique services that integrate with Rent Manager via our API. The goal of these courses is to introduce you to a variety of PropTech providers, demonstrate how their technology can benefit your operation, and show you how to integrate them into your Rent Manager system.

Beginner

NARPM Certified!

CPE Credits: (0)

Michael Brown

Chief Revenue Officer

Rent Butter

Luke Schafer

Partnership Specialist – Integrations

Rent Manager

Wednesday, November 06

Session

Sun, Surf, and Service: Elevating the Tenant Experience

Come ride the waves of providing an exceptional service in property management, drawing inspiration from the laid-back vibes of California’s coastal lifestyle. In this session presented by Alexis Melton, Training and Implementation Manager at LynCo Properties, you will discover practical strategies for fostering a welcoming atmosphere, leveraging technology to enhance efficiency, fostering community engagement, prioritizing responsive communication, and continuously seeking feedback and improvement. Through real-life examples and actionable insights, attendees will gain valuable knowledge and inspiration to elevate the tenant’s experience in their own property management endeavors. Whether you’re a seasoned professional or just starting out in the industry, this class will empower you to set your sights high, strive for service excellence, and elevate the tenant experience to new heights.

Who Should Attend?

Business owners hoping to elevate the overall experience of their tenants.
Property managers looking to build a stronger tenant community.
Anyone looking to reduce conflict, escalations, and tenant complaints.

Learning Objectives:

Develop a culture of hospitality with your staff.
Examine the role technology plays in improving tenant experience.
Build community engagement through events, communication channels, and more.
Prioritize responsive communication for addressing questions, requests, and updates.
Create internal standards for continuously seeking feedback from your tenants.

11/06 10:15AM – 11:30AM

Sinatra Ballrooms 9-11

Professional Development Track

This track includes sessions designed to help facilitate professional and career growth. These sessions will not always have a Rent Manager element. Instead, these classes seek to provide bigger conversations about the property management industry, ways to improve your communication and leadership skills, etc.

Beginner

NARPM Certified!

CPE Credits: Management Services (0)

Alexis Melton

Training & Implementation Manager

LynCo Properties

Wednesday, November 06

General Hours

Lunch

11/06 11:30AM – 12:45PM

Springs Ballroom Terrace/The Grove

Requirements:

CPE Credits: (0)

Wednesday, November 06

Session

A Practical Guide to Rent Manager’s API

The Rent Manager API (Application Programming Interface) is a bridge that lets other software applications “talk” to Rent Manager. Our growing partner ecosystem leverages the API to allow their solutions to both read and write to your Rent Manager database. However, did you know that YOU can use the API as well? You don’t need to be a developer to use the API; you just need to develop comfort with our API test client! This tool can help you extract data to make custom reports and even perform batch updates that would otherwise have to be done one-at-a-time in Rent Manager. We’ll also showcase the kinds of custom solutions that can be implemented for your business by taking advantage of the Rent Manager API.

Who Should Attend?

Power users looking to take their customization beyond just Rent Manager scripting.
Business owners who want to see how the API could make their business more efficient.
Administrators looking to access or update data beyond what the standard Rent Manager UI allows.

Learning Objectives:

Learn the basic principles and terminology of the Rent Manager API.

Explore how to write simple queries to read and write to your Rent Manager database.

Discover new ways for your business to leverage the API.

11/06 12:45PM – 2:00PM

Sinatra Ballrooms 9-11

Advanced Track

This track is built for seasoned Rent Manager users who are looking to take their operations to a new level. These sessions often require extensive pre-requisite knowledge to be able to keep up. There is very little “how to” in these classes. Instead, we will focus on next-level ideas, what’s possible in Rent Manager, and why you may want to implement features in a particular way.

Advanced

Requirements:

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Tasha Millhouse

Project Analyst II

Rent Manager

Wednesday, November 06

Session

Asset Tracking and Management

Rent Manager makes it easy to track your valued assets: vehicles, washers, dryers, and even entire homes. You can track their maintenance needs, rent them out, and even automate their depreciation over time. In this session, you’ll learn how to set up assets as part of your property portfolios and take advantage of all the reporting benefits.

Who Should Attend?

Anyone who needs help tracking valuable assets across their properties.
Anyone in manufactured housing.
Anyone manually entering transactions to account for asset depreciation.

Learning Objectives:

Understand how to set up assets and link them to your properties and units.
Learn to rent assets to tenants and track asset maintenance and other costs.
Define and automate asset depreciation.
Run reports that provide insight into the status and performance of your assets.

11/06 12:45PM – 2:00PM

Sinatra Ballrooms 4-6

Leasing/Operations Track

This track explores Rent Manager features, capabilities, and strategies that can help you optimize your leasing and marketing efforts. These sessions will emphasize ways to “put your best foot forward” with potential and current tenants.

Intermediate

Requirements: Basic Property Management Experience

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Dan Browne

Customer Success Manager

Rent Manager

Wednesday, November 06

Session

Reducing Tenant Delinquencies

Delinquent tenants can paralyze the cash flow of a property management company. If your tenants don’t seem motivated to pay their rent each month, this session is meant for you. Reducing delinquencies is about consistent communication with tenants, convenient payment options, and consistently enforced late fee policies. Thankfully, this can be managed and sometimes even automated within Rent Manager! We’ll show you how to use available features to improve your monthly rent collection!

Who Should Attend?

Anyone dealing with too many tenants not paying their rent on time.

Anyone who spends too much time following up with delinquent tenants monthly.

Anyone looking to become a cashless office.

Learning Objectives:

Configure and automate your late fee structures in Rent Manager.
Learn how to automate delinquency notifications to your tenants.
Provide tenants with multiple ways to pay their rent and other fees.
Identify reports that can measure and improve your delinquency metrics.

11/06 12:45PM – 2:00PM

JW Pavilion

Leasing/Operations Track

This track explores Rent Manager features, capabilities, and strategies that can help you optimize your leasing and marketing efforts. These sessions will emphasize ways to “put your best foot forward” with potential and current tenants.

Intermediate

Requirements: Basic Experience with Tenant Management

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Liz Maloney

Training Specialist III

Rent Manager

Wednesday, November 06

Session

Simplifying Lease Management

How much time do you spend each month slogging through new lease documents and processing lease renewals? Lease management is a headache for many property management companies, so join this session to learn how to simplify and automate your processes! Rent Manager makes it easy to digitize the leasing cycle and make it easier than ever for tenants to sign on the dotted line of a new lease or renewal. We’ll even look at the integration between Rent Manager and Blue Moon for those interested in taking advantage of their industry-standard lease forms.

Who Should Attend?

Anyone responsible for handling tenant leases.
Anyone looking to go “paperless” with their leasing process.
Anyone looking to reduce the time spent each month processing lease documents.
Anyone looking to learn more about Rent Manager’s integration with Blue Moon.

Learning Objectives:

Learn to provide digital leases and renewal offers for tenants.
Configure lease escalations into different lease terms to automate new rent amounts.
Discover how Rent Manager integrates with Blue Moon.
Discover reports and notifications that can alert you to tenants with upcoming, expiring leases.

11/06 12:45PM – 2:00PM

Sinatra Ballrooms 1-3

Leasing/Operations Track

This track explores Rent Manager features, capabilities, and strategies that can help you optimize your leasing and marketing efforts. These sessions will emphasize ways to “put your best foot forward” with potential and current tenants.

Intermediate

Requirements: Basic Experience with Tenant Management

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Evan Grawe

Sales Representative

Rent Manager

Wednesday, November 06

Session

P&L Performance Reporting

Unlock insights into the profitability and performance of your property portfolio with P&L Performance Reporting. Explore essential tools and techniques for assessing property profitability, making informed decisions to improve performance, and optimizing property expenses. Whether you’re responsible for managing property portfolios, making strategic decisions, or adhering to budgets, this session will equip you with the knowledge and skills to drive success in property management.

Who Should Attend?

Anyone responsible for assessing the profitability of your property portfolio.
Professionals looking to make informed decisions to improve property performance.
Those looking to reduce property expenses and adhere to budgets.

Learning Objectives:

Examine P&L reports for property benchmarking and trend analysis opportunities.
Learn to post gross potential rent (GPR) to determine the potential revenue of properties.
Compare property performance against defined budgets.

11/06 12:45PM – 2:00PM

Sinatra Ballroom 8

Accounting Track

This track examines Rent Manager’s financial features and built-in technology integrations. You’ll learn how to complete key financial tasks within Rent Manager and how to report on those activities. The difficulty of these sessions will range from intermediate to advanced, meaning you will need some degree of pre-requisite knowledge to get the most out of each class.

Intermediate

Requirements: Basic Accounting Experience

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Nick Drzycimski

Sales Manager

Rent Manager

Wednesday, November 06

Session

Multifamily Housing Roundtable

Join us for a collaborative exploration of multi-family housing management in this dynamic roundtable discussion. Network with peers, trade war stories, and discover innovative approaches to navigating the complexities of multi-family property management. This session provides a dynamic forum to enhance your expertise, whether you’re aiming to stay informed of industry trends, troubleshoot common challenges, or exchange advice with fellows in the trenches.

Who Should Attend?

Those interested in understanding the shifting currents shaping multi-family property management.
Individuals looking to leverage peer perspectives of the multi-family industry.
Anyone aiming to engage with a community of multi-family housing experts.

Learning Objectives:

Share ideas about emerging forces shaping the multi-family housing management industry.
Explore solutions to shared obstacles encountered by other management professionals.
Trade tips, strategies, and tactics for enhancing multi-family housing performance.

11/06 12:45PM – 2:00PM

Santa Rosa Ballroom

Roundtable Track

This track is your opportunity to rub elbows with your peers and share ideas, opinions, and industry best practices. Our team will help facilitate lively and productive discourse on many of the hot topics facing management companies today.

Advanced

Requirements: Basic Experience with Multi-Family Housing

NARPM Certified!

CPE Credits: (0)

Patrick O’Hearn

Director of Customer Support & IT Services

Rent Manager

Sponsored By:

Wednesday, November 06

Session

Birdeye: How Leveraging AI Can Lead You to Success

Birdeye is a leading AI-powered reputation, social media, and customer experience management platform for local brands. Over 150,000 businesses use Birdeye’s all-in-one platform to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow sales and thrive. In this session, we’ll discuss how Birdeye can help your business and do a deep dive into the platform itself, with plenty of time for Q&A!

Who Should Attend

Anyone interested in learning more about how you can utilize AI to help achieve your goals.
Property Managers, Owners, Decision Makers, who want to learn more about optimizing, and improving their online presence.

Learning Objectives

How to master the art of enhancing your online presence
How AI-driven tools can optimize your business processes
AI techniques to significantly improve customer engagement and satisfaction
A deeper understanding into the seamless integration of Birdeye with Rent Manager

11/06 12:45PM – 2:00PM

San Jacinto Ballroom

Partner Integrations Track

This track includes sessions presented by companies that are part of our Integrations Program. These businesses provide unique services that integrate with Rent Manager via our API. The goal of these courses is to introduce you to a variety of PropTech providers, demonstrate how their technology can benefit your operation, and show you how to integrate them into your Rent Manager system.

Beginner

Requirements:

NARPM Certified!

CPE Credits: (0)

Geno Ricci

Team Lead, Senior Account Executive – Upmarket

Birdeye

Nakia Holmes

Integrations Success Specialist

Rent Manager

Wednesday, November 06

Session

Latchel: 4 Ways to Use AI to Increase Efficiency in Your Property Management Business

The property management industry is rapidly evolving, with artificial intelligence (AI) playing a pivotal role in enhancing operational efficiency. As property managers juggle multiple responsibilities, AI offers innovative solutions to streamline tasks, improve decision-making, and ultimately deliver better service to residents.

Who Should Attend

Property Managers/owners who are looking to improve business operations.
Anyone looking to automate mundane tasks for themselves or their teams.
Anyone interested in learning more about how AI is currently be leveraged in our Industry and what’s to come.
Anyone that wants to leave with an easy, actionable guide to implement (mostly free) AI tools in their business.

Learning Objectives

Automating Routine Tasks- You’ll walk away knowing the best AI-powered tools to automate routine tasks such as scheduling maintenance, processing rental applications, and managing communications.
Predictive maintenance-AI can analyze data from various sources to predict when maintenance is needed, helping prevent costly breakdowns and ensuring properties are well maintained- I’ll show you how.
Enhancing customer service- From addressing resident inquiries and issues to writing better owner emails-, you’ll leave with ChatGPT prompts and actionable takeaways to help your business instantly.
Data-Driven Decision Making- I’ll show you how to use AI tools to process and analyze large volumes of data to provide actionable insights, aiding in making informed decisions about property management and investment strategies.

11/06 12:45PM – 2:00PM

Sinatra Ballrooms 12-14

Partner Integrations Track

This track includes sessions presented by companies that are part of our Integrations Program. These businesses provide unique services that integrate with Rent Manager via our API. The goal of these courses is to introduce you to a variety of PropTech providers, demonstrate how their technology can benefit your operation, and show you how to integrate them into your Rent Manager system.

Beginner

NARPM Certified!

CPE Credits: (0)

Jen Sells

VP of Revenue Operations

Latchel

Luke Schafer

Partnership Specialist – Integrations

Rent Manager

Wednesday, November 06

Session

Beyond Rent LIVE! – Becoming Your Company’s Rent Manager Expert

Our highly acclaimed “Beyond Rent” podcast, hosted by Joe Easton, will have an episode recorded LIVE right here at RMUC.24! In this special event, Joe will interview Angie Reynolds, a Rent Manager Power User with Uptown Rentals. This Cincinnati-based management company has continued to find storied success as they increase their adoption of Rent Manager. In this session, Angie will describe her personal journey to becoming a Rent Manager expert for her company, best practices she’s developed along the way, and how she’s helped Uptown become more invested in the Rent Manager ecosystem. This session will also included an extended Q&A opportunity so you can also participate in the discussion!

Who Should Attend?

Professionals looking for advice on how to expand their own knowledge of Rent Manager.
Administrators seeking Rent Manager best practices.
Business owners looking to go “all in” with Rent Manager.

Learning Objectives:

Discuss strategies and resources to improve your Rent Manager knowledge.
Examine the Rent Manager features that are important to a growing management company.
Gain advice on how to better leverage the Rent Manager ecosystem of products and services.

11/06 12:45PM – 2:00PM

Sinatra Ballroom 7

Professional Development Track

This track includes sessions designed to help facilitate professional and career growth. These sessions will not always have a Rent Manager element. Instead, these classes seek to provide bigger conversations about the property management industry, ways to improve your communication and leadership skills, etc.

Intermediate

Requirements: Basic Rent Manager Knowledge

NARPM Certified!

CPE Credits: Personal Development (0)

Joe Easton

Director of Partnerships & Industry Relations

Rent Manager

Angie Reynolds

Organizational Services

Uptown Rental Properties

Wednesday, November 06

General Hours

Break (with refreshments)

11/06 2:00PM – 2:30PM

Conference Space

Requirements:

CPE Credits: (0)

Wednesday, November 06

Session

Power User Panel

We’ve gathered a small panel of nationwide power users to share their insights and experiences in making the most of Rent Manager. Each expert will share their strategies and unique ways that they have customized Rent Manager to their needs, and most importantly, they will be ready to answer your questions! This is your chance to get sage advice from people who have taken their Rent Manager knowledge to the next level!

Who Should Attend?

Anyone looking for inspiration on new ways to solve business problems with Rent Manager.
Anyone looking to get advice from a panel of Rent Manager power users.
Anyone interested in hearing what areas of the program are most valuable to power users.

Learning Objectives:

Discover how power users take advantage of the Rent Manager Software.
Gain advice from these users on pressing questions about your business.
Explore creative ways to leverage Rent Manager through the experiences of our guest panel.

11/06 2:30PM – 3:45PM

Sinatra Ballroom 7

Advanced Track

This track is built for seasoned Rent Manager users who are looking to take their operations to a new level. These sessions often require extensive pre-requisite knowledge to be able to keep up. There is very little “how to” in these classes. Instead, we will focus on next-level ideas, what’s possible in Rent Manager, and why you may want to implement features in a particular way.

Advanced

Requirements: Basic Rent Manager Knowledge

NARPM Certified!

CPE Credits: (0)

Jeremy Yohner

Senior API & Custom Delevopment Manager

Rent Manager

Wednesday, November 06

Session

Tenant Portal Best Practices

Tenant Web Access (TWA) is a powerful and customizable online portal for your tenants. It lets them review account information, pay rent, submit service issues, reserve amenities, and communicate directly with your staff. Better yet, almost every portal aspect is customizable, right down to the branding, so you can make this portal your own. We even have an app version of this portal called rmResident that provides a compatible experience on any mobile device. Join this session to discover how to tailor the Tenant Web Access Portal to the exact needs of your business.

Who Should Attend?

Anyone who doesn’t currently have a tenant web portal.
Anyone curious about everything that can be done through TWA.
Anyone looking to customize TWA to the specific needs of their business.
Anyone looking for TWA configuration recommendations.

Learning Objectives:

Understand the benefits of the Tenant Web Access portal.
Configure the features of the portal based on your business needs.
Brand the portal to match the aesthetics of your business.
Discover TWA best practices and recommendations.

11/06 2:30PM – 3:45PM

JW Pavilion

Leasing/Operations Track

This track explores Rent Manager features, capabilities, and strategies that can help you optimize your leasing and marketing efforts. These sessions will emphasize ways to “put your best foot forward” with potential and current tenants.

Intermediate

Requirements: Basic Experience with Tenant Management

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Ashley Jones

Sales Manager

Rent Manager

Wednesday, November 06

Session

Loan and Mortgage Management Tools

Unlock the power of Rent Manager’s Loan and Mortgage Management tools to streamline loan tracking and management processes. Learn how to set up and manage company loans efficiently, including internal loans and tenant loans issued by your management company. Whether you’re responsible for tracking business loans or migrating loans from other systems, this session will equip you with the necessary tools and knowledge to optimize loan management in Rent Manager.

Who Should Attend?

Anyone responsible for tracking business loans within their organization.
Those tasked with managing tenant loans issued by their management company.
Professionals looking to migrate loans from other tracking systems to Rent Manager.

Learning Objectives:

Set up your company loans in Rent Manager.
Manage loans and process payments.
Set up tenant loans issued by your management company.
Manage owner-financed loans.

11/06 2:30PM – 3:45PM

Sinatra Ballrooms 9-11

Accounting Track

This track examines Rent Manager’s financial features and built-in technology integrations. You’ll learn how to complete key financial tasks within Rent Manager and how to report on those activities. The difficulty of these sessions will range from intermediate to advanced, meaning you will need some degree of pre-requisite knowledge to get the most out of each class.

Intermediate

Requirements: Basic Accounting Experience

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Tessa Spearman

Product Support Team Leader – Finance

Rent Manager

Wednesday, November 06

Session

Security Deposit Tips and Tricks

Explore the strategies and techniques for efficient security deposit management with Rent Manager’s comprehensive toolkit. This session delves into security deposit best practices, including setting up charge types, tracking interest, and streamlining refunds. Whether you’re responsible for handling security deposits, ensuring accurate tie-outs with other reports, or looking for ways to optimize deposit management, this session will provide essential insights to fortify your proficiency in security deposit management.

Who Should Attend?

Anyone responsible for receiving or refunding security deposits.
Those needing tools to ensure accurate tie-outs of held deposits with other reports.
Professionals looking to streamline their management of security deposits.

Learning Objectives:

Set up and configure security deposit charge types in Rent Manager.
Track security deposit interest.
Examine efficient ways to refund tenant deposits.
Discover best practices for tracking and reporting on held deposits.

11/06 2:30PM – 3:45PM

Sinatra Ballrooms 1-3

Accounting Track

This track examines Rent Manager’s financial features and built-in technology integrations. You’ll learn how to complete key financial tasks within Rent Manager and how to report on those activities. The difficulty of these sessions will range from intermediate to advanced, meaning you will need some degree of pre-requisite knowledge to get the most out of each class.

Intermediate

Requirements: Basic Accounting Experience

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Nicole Gilley

Product Support Team Leader

Rent Manager

Wednesday, November 06

Session

Accounts Payables Made Easy With No-Cost Vendor Pay & Invoice Automation

It’s time to eliminate paper invoices and printing checks! Accounts Payable Automation powered by AvidXchange is the solution to simplify your AP processes and is built into Rent Manager. In this session, we will show you how invoices can be digitally added to Rent Manager for easy processing and paid with a single click. With AvidXchange No-Cost Vendor Pay, you can pay your vendors at no cost, saving you time and money compared to printing and mailing checks.

Who Should Attend?

Finance & Accounting team members wanting to automate their AP processes.
Business owners looking to grow their businesses by reducing workload from their current team.
Anyone looking to reduce costs associated with paying vendors.

Learning Objectives:

Learn how AP Automation works and the impact on your business.
Witness the simplicity of processing invoices and paying vendors when using AvidXchange
Learn how vendors are empowered to receive payment in their preferred method.
Understand how AP Automation is built into Rent Manager.

11/06 2:30PM – 3:45PM

Sinatra Ballrooms 4-6

Accounting Track

This track examines Rent Manager’s financial features and built-in technology integrations. You’ll learn how to complete key financial tasks within Rent Manager and how to report on those activities. The difficulty of these sessions will range from intermediate to advanced, meaning you will need some degree of pre-requisite knowledge to get the most out of each class.

Beginner

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Craig Grisez

Senior Account Executive

AvidXchange

Jon Land

Director of Sales

AvidXchange

Daniel Lindner

Product Support Manager – Integrations/Mobile/Scripting

Rent Manager

Wednesday, November 06

Session

Commercial Roundtable

If you’re managing commercial properties, we invite you to assemble with your peers in this roundtable-styled discussion. This is an incredible opportunity to hear tips, tricks, best practices, and recommendations from others in your industry. Our team will help drive and moderate the discussion, but you will determine the overall direction of this session! If it concerns commercial management, it’s on the table for discussion!

Who Should Attend?

Anyone interested in discussing trends in commercial management.
Anyone looking for advice and best practices in the commercial industry.
Anyone who wants to connect with other people in commercial management.

Learning Objectives:

Discuss hot topics in the commercial management industry.
Discover challenges that other professionals are facing in this industry.
Share tips, tricks, and best practices for managing commercial properties.

11/06 2:30PM – 3:45PM

Santa Rosa Ballroom

Roundtable Track

This track is your opportunity to rub elbows with your peers and share ideas, opinions, and industry best practices. Our team will help facilitate lively and productive discourse on many of the hot topics facing management companies today.

Advanced

Requirements: Basic Experience with Commercial Management

NARPM Certified!

CPE Credits: (0)

Lori Weaver

Senior Director of Business Analysis & Release Management

Rent Manager

Wednesday, November 06

Session

Three C’s to Success: Culture, Communication, and Coaching

Culture is an invaluable aspect of every successful property management company. It can be difficult to measure, but it can ALWAYS be felt. Supportive cultures can inspire teams to do great things while toxic ones can grind productivity to a halt. This session examines how you can become the lightning rod of change that your business needs! We’ll review proven models for motivating staff, leading teams, and coaching the people around you to become their best selves. Whether you have a leadership role or you’re just looking to become more of a leader yourself, this class will show you new ways to become the inspiration your office needs!

Who Should Attend?

Leaders responsible for guiding teams at their business.
Anyone looking to become a more confident communicator.
Those seeking strategies to empower and elevate their teams’ performance and cohesion.

Learning Objectives:

Examine how you can build stronger and more successful teams around you.
Explore ways to improve your own communication habits.
Discover tips that will help you coach others more effectively.

11/06 2:30PM – 3:45PM

Sinatra Ballroom 8

Professional Development Track

This track includes sessions designed to help facilitate professional and career growth. These sessions will not always have a Rent Manager element. Instead, these classes seek to provide bigger conversations about the property management industry, ways to improve your communication and leadership skills, etc.

Beginner

NARPM Certified!

CPE Credits: Personal Development (0)

Chris Griesinger

Chief Customer Experience Officer

Rent Manager

Wednesday, November 06

Session

The Benefits of Integrating AI Products in Multifamily Technologies

In today’s rapidly evolving multifamily landscape, integrating AI products has become essential for property managers and owners looking to enhance resident experiences, streamline operations, and boost efficiency. In this session, Nicole Schook, Director of Operations, Technology, and Marketing at Eagle Rock Management, will explore the benefits of leveraging AI technologies in multifamily settings, showcasing how these innovations can revolutionize everything from maintenance management to resident engagement.

Who Should Attend?

Business owners looking to stay ahead of the AI trend in property management.
Administrators looking to simplify and streamline processes with AI.
Decision-makers looking to make stronger business decisions with AI help.

Learning Objectives:

Understand the basics of AI and its potential applications in the multifamily industry.
Use AI to streamline operations, optimize schedules, and reduce costs.
Explore how AI can help you analyze data and make more informed decisions.

11/06 2:30PM – 3:45PM

Sinatra Ballrooms 12-14

Professional Development Track

This track includes sessions designed to help facilitate professional and career growth. These sessions will not always have a Rent Manager element. Instead, these classes seek to provide bigger conversations about the property management industry, ways to improve your communication and leadership skills, etc.

Beginner

NARPM Certified!

CPE Credits: Management Services (0)

Nicole Schook

Director of Operations, Technology & Marketing

Eagle Rock Management

Wednesday, November 06

Event

Let’s Flamingle! Innovation Hall Power Hour

Mingle and immerse yourself in all things Rent Manager during our action-packed Innovation Hall Power Hour!

Grab a drink at the bar, chat with your fellow RMUC attendees, and take advantage of the opportunity to get up close and personal with each of our amazing sponsors’ products and services. Don’t forget to grab your own Rent Manager merch, chat with our team about the software, and get your hands on new and upcoming features.

Power Hour is included in the cost of your conference registration, so make sure you drop in to check it out!

11/06 3:45PM – 5:15PM

Springs Ballroom

Requirements:

CPE Credits: (0)

Sponsored By:

Thursday, November 07

General Hours

Breakfast

11/07 7:30AM – 8:30AM

Springs Ballroom Terrace/The Grove

Requirements:

CPE Credits: (0)

Thursday, November 07

General Hours

Registration Open

11/07 7:30AM – 11:15AM

Center Counter

Requirements:

CPE Credits: (0)

Thursday, November 07

Session

Sketch to Software: The Creative Process of Rent Manager’s New Features

Welcome to “Sketch to Software,” a front-row seat to the art and analysis behind Rent Manager’s newest software enhancements. This session will take you through our feature design process, transforming user needs and business insights into the features that streamline your property management world. From initial sketches driven by real-world challenges, through the business analysis, to the final touches on the user interface, discover how we craft new Rent Manager solutions and deliver them to you. This is also a unique opportunity for you to check out features that are currently in development in the Rent Manager roadmap!

Who Should Attend?

Anyone interested in understanding the feature development process at LCS.
Administrators trying to stay current on everything available in the software.
Anyone looking for insight into future features that may help their business.

Learning Objectives:

Examine the life-cycle of a feature from concept doodles to deployable solutions.
Discover how we prioritize the user experience in our design process.
Understand the role of Business Analysis in identifying and prioritizing feature development.
Gain a sneak peek at upcoming features that we are polishing off!

11/07 8:30AM – 9:45AM

Sinatra Ballroom 8

Beginner Track

This track is designed for novice members of the Rent Manager family. No previous experience is required to attend these sessions. These classes consist of more “fundamental” Rent Manager topics that apply to a wide variety of job roles.

Beginner

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Ali Ferryman

Director of Product Management

Rent Manager

Thursday, November 07

General Hours

Innovation Hall & Sponsor Exhibits Open

Attendee Lounge Sponsored by AmRent

11/07 8:30AM – 11:15AM

Springs Ballroom

Requirements:

CPE Credits: (0)

Thursday, November 07

Session

Is YOUR Check Engine Light On?

Property management is a hard business. It can be mentally, emotionally, and even physically demanding. If you’re feeling burnt out from the stress, this session is a must-attend. Lisa Marvin, CEO and Partner of Essence Property Management, Inc., will empower and inspire you to “stop the worry” in your life. Lisa has seen it all in property management, the good, the bad, and the can’t-make-this-up, and this class will give you practical strategies to face it all in stride. This session will be the ultimate pep talk you need to get back to the office and hit the ground running!

Who Should Attend?

Anyone dealing with work-related stress.
Anyone looking to teach others how to perform better and worry less.
Anyone trying to become more mentally resilient in property management.

11/07 8:30AM – 9:45AM

Sinatra Ballroom 7

Professional Development Track

This track includes sessions designed to help facilitate professional and career growth. These sessions will not always have a Rent Manager element. Instead, these classes seek to provide bigger conversations about the property management industry, ways to improve your communication and leadership skills, etc.

Beginner

NARPM Certified!

CPE Credits: Personal Development (0)

Lisa Marvin

CEO and Partner

Essence Property Management, Inc.

Thursday, November 07

General Hours

The Rent Manager Experience

The Rent Manager Experience is your one-stop shop for all things Rent Manager. Learn more about our products and services, get support, test out new features, and more as you explore each booth.

Certification Practice (Directors A)
Product Support LIVE (Directors B)
Product Support VIRTUAL (Directors 1)
Rent Manager Certification (Directors 2 – Sponsored By Spherexx)
Rent Manager Sales Booth (Springs Ballroom)
Rent Manager Merch (South Center)
IT Services (Sinatra Ballroom Foyer)
Strategic Solutions (Sinatra Ballroom Foyer)
Ask The Developers (Sinatra Ballroom Foyer)
New Feature Testing (Sinatra Ballroom Foyer)
Photo Opportunities (Sinatra Ballroom Foyer)
+And More!

11/07 8:30AM – 11:15AM

Sinatra Ballroom Foyer

Requirements:

CPE Credits: (0)

Thursday, November 07

General Hours

Short Break (Drinks Only)

11/07 9:45AM – 10:00AM

Conference Space

Requirements:

CPE Credits: (0)

Thursday, November 07

Session

Introduction to Standard Management Fees

Rent Manager offers two options for handling management fee postings: Advanced and Standard. The Advanced method is the old way of handling these fees. If you’ve been using Rent Manager for a long time, you certainly have your fees set up on the Advanced method where fees are calculated against specific GL accounts. The new method, Standard, collects management fees against tenant payments. The new way lets you post management fees as often as you want, simplifies reporting, and provides at-a-glance auditing of which payments you’ve collected fees on and which ones you haven’t. Join this session to learn more about the new “Standard” method and how to convert your management fee structures to this new model.

Who should attend?

Anyone currently handling management fees with Advanced settings.
People interested in posting management fees more often.
Bookkeepers looking for better oversight into which payments have had fees collected on them.

Learning Objectives:

Understand the differences between Standard and Advanced management fees.
Set up properties with the Standard management fee method.
Convert properties using the advanced method to the standard method.
Utilize reports that work specifically with the Standard Management fee structure.

11/07 10:00AM – 11:15AM

Sinatra Ballrooms 12-14

Beginner Track

This track is designed for novice members of the Rent Manager family. No previous experience is required to attend these sessions. These classes consist of more “fundamental” Rent Manager topics that apply to a wide variety of job roles.

Beginner

NARPM Certified!

CPE Credits: (0)

Lindsey Urs

Training Manager

Rent Manager

Thursday, November 07

Session

Power User Scripting Strategies

Ready to take your scripting skills from turbocharged to extraordinary? Join us to discover innovative insights into writing scripts with update-friendly variables and optimizing script performance for timely report generation. Whether you’re seeking efficiency gains, maintenance reduction, or uncovering hidden gems within scripting functions, this session is your ticket to scripting supremacy.

Who Should Attend?

Advanced scripters hungry for creative inspiration.
Seasoned scripters prioritizing more efficient scripts.
Scripting maestros looking to discover powerful scripting functions.

Learning Objectives:

Discover potent functions to amplify your custom scripts.
Write scripts requiring minimal maintenance.
Write scripts that are faster and more efficient.

11/07 10:00AM – 11:15AM

JW Pavilion

Advanced Track

This track is built for seasoned Rent Manager users who are looking to take their operations to a new level. These sessions often require extensive pre-requisite knowledge to be able to keep up. There is very little “how to” in these classes. Instead, we will focus on next-level ideas, what’s possible in Rent Manager, and why you may want to implement features in a particular way.

Advanced

Requirements: Basic to Intermediate Scripting Knowledge

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

David Keller

API Services Support Specialist

Rent Manager

Thursday, November 07

Session

Maintenance Scheduling Made Easy

Tenants are requesting maintenance daily. Technicians are out in the field to stay ahead of the work. Your office is trying to communicate with everyone and stay in the loop. How do you keep it all organized? In this session, we’ll examine how the Service Tech Map and Maintenance Scheduling features of Rent Manager Express help you do just that! We have everything you need to manage your requests, connect tenant and technician schedules, and keep clear channels of communication for everyone involved!

Who Should Attend?

Office staff struggling to keep track of technicians in the field.
Service technicians looking for clearer ways to visualize their scheduled work.
Anyone looking to better organize the communication and scheduling of maintenance tasks.

Learning Objectives:

Examine the purpose and value of the Service Tech Map.
Use rmAppSuite Pro to have technicians check in and out of service issues.
Manage maintenance requests through the Maintenance Scheduling feature.

11/07 10:00AM – 11:15AM

Sinatra Ballrooms 4-6

Leasing/Operations Track

This track explores Rent Manager features, capabilities, and strategies that can help you optimize your leasing and marketing efforts. These sessions will emphasize ways to “put your best foot forward” with potential and current tenants.

Intermediate

Requirements: Basic Experience with Service Manager

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Sophia Mathioudakis

UI Designer

Rent Manager

Thursday, November 07

Session

Essential Tools for Association Management

Association management encompasses many unique responsibilities, from overseeing boards and committees to handling architectural requests and amenities reservations. You’re tasked with collecting dues, tracking violations, and promoting community well-being. In this session, dig deep into Rent Manager’s essential features tailored to streamline association management tasks. You’ll even learn how Tenant Web Access (TWA) can be customized to operate differently for the homeowners in your associations, enhancing their experience and engagement.

Who Should Attend?

Anyone who manages associations.
Professionals who have not fully customized Tenant Web Access for their HOAs.
Those looking to improve communication and streamline processes with homeowners.

Learning Objectives:

Manage association boards and committees in Rent Manager.
Customize TWA to meet your association management needs.
Track architectural requests, violations, community events, and offer reservable amenities.
Utilize communication tools to engage with association members.

11/07 10:00AM – 11:15AM

San Jacinto Ballroom

Leasing/Operations Track

This track explores Rent Manager features, capabilities, and strategies that can help you optimize your leasing and marketing efforts. These sessions will emphasize ways to “put your best foot forward” with potential and current tenants.

Intermediate

Requirements: Basic Experience with Association Management

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Amanda Crouser

Implementation Consultant

Rent Manager

Thursday, November 07

Session

Short Term Rental Bookings

Rent Manager continues to provide new features to support the short term rental (STR) industry. In this eye-opening session, you’ll discover how to set up your special rental rates and manage the reservation process through Rent Manager. You’ll even see how to take advantage of the Online Bookings tool, which lets renters book and pay for their rentals through a fully customized reservation website hosted by us!

Who Should Attend?

Anyone who currently manages short term rentals outside of Rent Manager.
Anyone looking for guidance on how to manage these properties better.
Anyone looking for easy ways for guests to make reservations online.

Learning Objectives:

Define STR properties and understand the difference between other property types.
Set up customizable rates for your short term rentable units.
Configure and customize our bookings website to your business needs.

11/07 10:00AM – 11:15AM

Sinatra Ballrooms 1-3

Leasing/Operations Track

This track explores Rent Manager features, capabilities, and strategies that can help you optimize your leasing and marketing efforts. These sessions will emphasize ways to “put your best foot forward” with potential and current tenants.

Intermediate

Requirements: Basic Experience with Short Term Rentals

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Joe Lysaght

Sales Representative

Rent Manager

Thursday, November 07

Session

Performing CAM Reconciliations

Master the art of CAM (Common Area Maintenance) Reconciliations with Rent Manager’s comprehensive functionality. Let us introduce you to the process of tracking “net” commercial leases, setting up CAM configurations, and maximizing the available CAM features in Rent Manager. Whether you are new to CAM Reconciliations or want to expand your understanding of CAM functionality, this session is essential for property managers and leasing professionals.

Who Should Attend?

Professionals responsible for tracking “net” commercial leases.
Individuals in need of assistance with CAM setups.
Those looking to leverage all the available CAM functionality in Rent Manager.

Learning Objectives:

Set up general ledger accounts and charge types to streamline commercial reconciliations.
Establish projected expenses for various “triple-net” expenses for the year.
Define tenant pro rata share percentages based on commercial lease terms.
Perform reconciliations and provide statements to your commercial tenants.

11/07 10:00AM – 11:15AM

Sinatra Ballrooms 9-11

Accounting Track

This track examines Rent Manager’s financial features and built-in technology integrations. You’ll learn how to complete key financial tasks within Rent Manager and how to report on those activities. The difficulty of these sessions will range from intermediate to advanced, meaning you will need some degree of pre-requisite knowledge to get the most out of each class.

Intermediate

Requirements: Basic Experience with Commercial Management

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Craig Zutavern

Director of Software Development

Rent Manager

Thursday, November 07

Session

Tracking Credit Cards in Rent Manager

Rent Manager’s power to track credit cards to streamline your financial processes is immense. In this session, you’ll explore essential tools and techniques for managing credit card transactions, paying off balances, and reconciling accounts. Whether you’re tracking credit cards in Rent Manager, looking for assistance with paying down balances or aiming to rack up those sweet reward points, this session will equip you with the knowledge and skills to optimize credit card tracking and management.

Who Should Attend?

Anyone using credit cards but not tracking them in Rent Manager.
Professionals in need of assistance with paying off credit cards used for expenses at multiple properties.
Those looking to maximize rewards points by paying more expenses with credit cards.

Learning Objectives:

Set up credit card accounts and registers.
Enter charges and credits on credit cards.
Pay off credit card balances.
Reconcile your credit card accounts with statements.

11/07 10:00AM – 11:15AM

Sinatra Ballroom 8

Accounting Track

This track examines Rent Manager’s financial features and built-in technology integrations. You’ll learn how to complete key financial tasks within Rent Manager and how to report on those activities. The difficulty of these sessions will range from intermediate to advanced, meaning you will need some degree of pre-requisite knowledge to get the most out of each class.

Intermediate

Requirements: Basic Accounting Experience

NARPM Certified!

CPE Credits: Computer Software & Applications (0)

Tessa Spearman

Product Support Team Leader – Finance

Rent Manager

Thursday, November 07

Session

Student Housing Roundtable

If you manage student housing properties, we invite you to assemble in this roundtable-styled discussion with your peers. This is an incredible opportunity to hear tips, tricks, best practices, and recommendations from others in your industry. Our team will help drive and moderate the discussion, but you will determine the overall direction of this session! If it concerns student housing, it’s on the table for discussion!

Who Should Attend?

Anyone interested in discussing trends in student housing management.
Anyone looking for advice and best practices in the student housing industry.
Anyone who wants to connect with other people in student housing management.

Learning Objectives:

Discuss hot topics in the student housing management industry.
Discover challenges that other professionals are facing in this industry.
Share tips, tricks, and best practices related to student housing.

11/07 10:00AM – 11:15AM

Santa Rosa Ballroom

Roundtable Track

This track is your opportunity to rub elbows with your peers and share ideas, opinions, and industry best practices. Our team will help facilitate lively and productive discourse on many of the hot topics facing management companies today.

Advanced

Requirements: Basic Experience with Student Housing

NARPM Certified!

CPE Credits: (0)

Patrick O’Hearn

Director of Customer Support & IT Services

Rent Manager

Sponsored By:

Thursday, November 07

General Hours

Short Break (no refreshments)

11/07 11:15AM – 11:30AM

Conference Space

Requirements:

CPE Credits: (0)

Thursday, November 07

Event

rmTrivia Closing Ceremony

After an amazing week in Palm Springs, we’re ending RMUC.24 on a high note with a closing ceremony you won’t want to miss!

Celebrate a fantastic week of learning and networking and top everything off with a chance to be crowned the Rent Manager Trivia Champion! Watch your fellow RMUC attendees battle it out in a gameshow-styled showdown, hosted by Chief Customer Experience Officer Chris Griesinger, and show off everything they’ve learned over the week.

Competition not your style? There will still be plenty of raffle prizes to win by the end of the ceremony, so be sure to stay until the very end for your chance at some Rent Manager magic.

11/07 11:30AM – 12:15PM

Sinatra Ballroom 7

Requirements:

CPE Credits: (0)

Chris Griesinger

Chief Customer Experience Officer

Rent Manager

Check out our 2024 agenda below! 2025 agenda coming soon.

Monday, November 04

Registration Open

Monday, November 04

Admin Bootcamp

Monday, November 04

Core Bootcamp

Monday, November 04

The Rent Manager Experience

Monday, November 04

Lunch for all Bootcamp Attendees

Monday, November 04

Innovation Hall Grand Opening

Monday, November 04

Break for all Bootcamp Attendees (with refreshments)

Monday, November 04

The Best Is Yet To Come Opening Reception

Tuesday, November 05

Breakfast

Tuesday, November 05

Registration Open

Tuesday, November 05

Keynote Address, Featuring Dave Hegemann

Tuesday, November 05

Break (with refreshments)

Tuesday, November 05

Innovation Hall & Sponsor Exhibits Open

Tuesday, November 05

The Rent Manager Experience

Tuesday, November 05

Innovation Hall, The Rent Manager Experience

Tuesday, November 05

Lunch

Tuesday, November 05

Introduction to Rent Manager Express

Tuesday, November 05

Introduction to Service Manager

Tuesday, November 05

Turning Your Rent Manager Database Into Fort Knox

Tuesday, November 05

Internet Listing Site ILS Marketing Integration

Tuesday, November 05

Resident Screening & Income Verification

Tuesday, November 05

Bookkeeping Brush-Up

Tuesday, November 05

Short Term Rental (STR) Roundtable

Tuesday, November 05

Top Secrets to Onboarding Employees and Teaching Rent Manager

Tuesday, November 05

Conservice: ROI-Driven Automation: Rethinking Utility PropTech

Tuesday, November 05

Break (with refreshments)

Tuesday, November 05

Introduction to rmAppSuite Pro

Tuesday, November 05

Introduction to Receivables

Tuesday, November 05

Make Rent Manager Flow: Optimize and Automate Your Operations

Tuesday, November 05

Tracking Community Violations

Tuesday, November 05

Perfecting Your Bank Reconciliations

Tuesday, November 05

Single-Family Home (SFH) Roundtable

Tuesday, November 05

Spherexx: Revenue Management Strategies

Tuesday, November 05

Become Your Office’s Self-Made Social Media Expert

Tuesday, November 05

Renters Insurance Compliance: Navigating the Future, Today

Tuesday, November 05

Short Break (no refreshments)

Tuesday, November 05

Introduction to Payables

Tuesday, November 05

Rent Manager Roadmap and Feature Forum

Tuesday, November 05

Commercial Management Strategies

Tuesday, November 05