Monday, October 23rd from 10:00 AM to 5:15 PM
  • Rent Manager Bootcamp Click to Expand/Collapse
    The Rent Manager Bootcamp will teach you the primary skills necessary to use Rent Manager on a day-to-day basis. This 7-hour interactive workshop covers a wide variety of topics including database setup, the tenant life-cycle, payables, receivables, reports, service management, and more! This is an opportunity to train with our knowledgeable staff, meet our vendors, and have industry-based discussions with your peers.
    CPE Credits: None
    Location: Tucson Ballroom A-D


Monday, October 23rd from 7:30 PM to 9:30 PM
  • Opening Reception Click to Expand/Collapse
    Accompany your fellow conference attendees and the Rent Manager staff for an evening filled with drinks, light hors d’oeuvres, and great company all under the stars in the Tucson night sky. The Opening Reception is your introduction to the conference experience and the perfect opportunity to network with like-minded industry experts. Opening Reception sponsored by AvidXchange.
    Location: Ania Terrace


Tuesday, October 24th from 8:15 AM to 9:45 AM
  • Keynote Click to Expand/Collapse
    The Rent Manager Keynote Address is the official kickoff to RMUC.17. LCS President and CEO, David Hegemann will share what’s on the horizon for Rent Manager—from program insights, new feature announcements, and product demonstrations, to where the next Rent Manager User Conference will be held. You don’t want to miss this once-a-year insider event!
    Location: Arizona Ballrooms 6-7


Tuesday, October 24th from 10:15 AM to 11:30 AM
  • Owner Payments Made Easy Click to Expand/Collapse
    The easiest way to keep owners happy is to pay them the right amount at the right time. Easy, right? We all know the topic of owner distributions is far more complicated than it sounds. You may need to take into consideration partnerships, upcoming bills, taxes, prepayments, and other things that complicate the payment process. In this session, we'll carefully examine the factors that impact an owner's payout and how to handle those special considerations in Rent Manager. You'll leave this class confident that your next owner distribution will be on point and on time!
    Session presented by: Nick Drzycimski - Account Manager

    Track: Property Management
    Difficulty Level: Intermediate
    Requirements: None
    Prerequisites: None
    CPE Credits: Specialized Knowledge and Applications (1)
    Location: Arizona Ballroom 1-3
  • Training Automation with Rent Manager University Click to Expand/Collapse
    Training is the most valuable investment you can make for your management company. To operate at peak efficiency, your staff must be well-versed in both Rent Manager and your day-to-day business operation. But building a training program is hard - where do you start? Come learn how we (LCS) built our internal training program to help employees learn Rent Manager, accounting, and the property management business. Furthermore, we'll show you how to utilize our Rent Manager University training system to develop a customized learning experience for your staff based on the particular needs of your business.
    Session presented by: Chris Griesinger - Director of Implementation and Training

    Track: Business Skills
    Difficulty Level: Beginner
    Requirements: None
    Prerequisites: None
    CPE Credits: Management Services (1)
    Location: Arizona Ballroom 4-5
  • User Experience Customization Strategies Click to Expand/Collapse
    Your office has a lot of people logging into Rent Manager each day, but they're not all doing the same stuff in the program. Some users are focused on receivables and payables, others are working with prospect and owner accounts, and others still are primarily looking at service issues. This session is about giving everyone the unique version of Rent Manager they want! By customizing dashboards, scoreboards, and menu options, you can streamline the Rent Manager interface to match the needs of each employee. This class will also examine how to turn these customizations into default templates that can be assigned to individual users or entire roles within the company.
    Session presented by: Ashley Summers - Rent Manager Sales

    Track: Administration
    Difficulty Level: Beginner
    Requirements: None
    Prerequisites: None
    CPE Credits: None
    Location: Tucson Ballroom A-D
  • The Essential Leasing Reports Click to Expand/Collapse
    Lease management is about always knowing the status of your rentals. You need to know which units are vacant and available to prospects and which will be available soon. What leases are about to expire, or have expired already? You might need to distinguish your long- and short-term leases as well as any month-to-month tenants, if you have them. In this session, we'll examine our top list of "go-to" leasing reports and when you should run each one.
    Session presented by: Camille Brigano - Rent Manager Sales

    Track: Marketing/Leasing
    Difficulty Level: Beginner
    Requirements: None
    Prerequisites: None
    CPE Credits: Specialized Knowledge and Applications (1)
    Location: Tucson Ballroom E
  • Five Easy Ways to Receive Payments Click to Expand/Collapse
    Collecting payments from your tenants should be fast and easy. We offer a multitude of ways to make it convenient for your tenants to pay their rent and other fees. This session explores the five most popular ways to receive payments in Rent Manager: Batch Payments, ePay, Tenant Web Access, Check Scanners, and Cash Pay. Come learn how to set up and fully utilize these features. You’ll be amazed by how these tools can help automate your receivables processing and even reduce tenant delinquencies!
    Session presented by: Jeff Lanter - Technical Writer

    Track: Accounting
    Difficulty Level: Beginner
    Requirements: None
    Prerequisites: None
    CPE Credits: Specialized Knowledge and Applications (1)
    Location: Tucson Ballroom F
  • Five Reasons to Automate your Payables with AvidXchange Click to Expand/Collapse
    You chose Rent Manager as your accounting system for several reasons. Some of your reasons may have included the solution’s scalability and flexibility, or the enhanced functionality and reporting capabilities. So, if you’re ahead of the curve when it comes to your accounting system, why are you still receiving paper bills and mailing paper checks? Join us for this interactive session with AP Automation Expert, Brian Thayer, and Accounting System Partner Evangelist, Jan Skinner, to learn about the top 5 reasons to automate including: Time Savings; Money Savings; Electronic Workflows; Scalability for Growth; Increased Visibility & Control. Plus - see a live demo of how AvidXchange works with Rent Manager to maximize your payables process.
    Session presented by: Brian Thayer, Jan Skinner - AP Automation Expert, Accounting System Partner Evangelist

    Track: Integrations
    Difficulty Level: Overview
    Requirements: None
    Prerequisites: None
    CPE Credits: None
    Location: Tucson Ballroom G-H
  • Utility Billing with PayLease Click to Expand/Collapse
    In this session, PayLease will cover how Resident Billing and Utility Expense Management work in Rent Manager. You will learn how utility billing services help you recoup costs and offload the utility AP process, saving you time and money. Here’s what we’ll cover:
    • How Utility Expense Management and Resident Billing work
    • How they integrate with Rent Manager
    • PayLease’s complimentary support resources

    Session presented by: Matt Amoia, Annette Lasota - PayLease Vice President, Rent Manager ePay Specialist for PayLease

    Track: Industry
    Difficulty Level: Overview
    Requirements: None
    Prerequisites: None
    CPE Credits: None
    Location: Tucson Ballroom I-J


Tuesday, October 24th from 12:45 PM to 2:00 PM
  • Bringing your Service Management In-House Click to Expand/Collapse
    Properties need routine maintenance and companies often outsource this work to third-party vendors. This is a missed opportunity! Service Management can be a huge revenue-generator for your business; you just need a plan to manage it all in-house. This session will provide guidance on how to slowly wean yourself from relying on external service technicians and take on more of this work yourself. You'll also see how Rent Manager can help you manage the billing of this work and monitor your newfound profit source!
    Session presented by: Jeremy Moore - Manager of Sales & Account Management

    Track: Property Management
    Difficulty Level: Advanced
    Requirements: Basic Knowledge of Service Manager
    Prerequisites: None
    CPE Credits: Specialized Knowledge and Applications (1)
    Location: Arizona Ballroom 1-3
  • Company Branding 101 Click to Expand/Collapse
    It’s easy to look at global companies like McDonalds and Starbucks and notice their consistent use of color and logos in their branding. But for those of us who haven’t reached global status, branding is still a key part of everyday marketing. Creating a company brand may seem overwhelming if it’s a task you’ve never conquered before. To get you started, we’ve identified the basics to help you build your brand from scratch in an authentic, engaging manner to keep your units occupied and your business running smoothly.
    Session presented by: Kari Miller - Digital Marketing Coordinator

    Track: Business Skills
    Difficulty Level: Beginner
    Requirements: None
    Prerequisites: None
    CPE Credits: Specialized Knowledge and Applications (1)
    Location: Arizona Ballroom 4-5
  • Building Process Control into Rent Manager Click to Expand/Collapse
    Consistency is key when it comes to running an efficient management company. You need your employees to complete the same tasks in the same way every time, and you need your software to help reinforce those procedures. Through custom tabs, wizards, and menus, you can create easy-to-follow workflows that keep your employees aligned with your operational plan. Join this session to learn how you can customize Rent Manager screens to help employees do their jobs more efficiently and remove opportunities to make mistakes within the software.
    Session presented by: Brian Mueller - Software Development Manager

    Track: Administration
    Difficulty Level: Intermediate
    Requirements: Basic Knowledge of Rent Manager Customization Options
    Prerequisites: None
    CPE Credits: Specialized Knowledge and Applications (1)
    Location: Tucson Ballroom A-D
  • Going Paperless with your Leasing Process Click to Expand/Collapse
    If you feel like you’re drowning in leasing and application papers, then this session is meant for you! This year we introduced our new "Apply Now" feature that streamlines the online application process. We also have a feature called "Signable Documents" where you can publish lease documents online and have them signed digitally by prospects and tenants. These tools make the online leasing process safe, efficient, and best of all, paperless! Join this session to learn how to take advantage of these online tools so that you can ditch that filing cabinet once and for all!
    Session presented by: Adam Noyes - Software Development Team Leader

    Track: Marketing/Leasing
    Difficulty Level: Intermediate
    Requirements: Basic Knowledge of Leasing Process
    Prerequisites: None
    CPE Credits: Specialized Knowledge and Applications (1)
    Location: Tucson Ballroom E
  • The Cardinal Rules of Journal Entries Click to Expand/Collapse
    Journal Entries are powerful, but with great power comes great responsibility. There are times when creating a journal entry is just what the doctor ordered. Other times, a journal entry is a band-aid fix that will only create more problems down the road. This session is all about exploring the fundamental rules that can help you decide when to utilize journal entries in Rent Manager and when you should not.
    Session presented by: Ali Hinkle - Training Manager

    Track: Accounting
    Difficulty Level: Intermediate
    Requirements: Basic Knowledge of Journal Entries
    Prerequisites: None
    CPE Credits: Accounting (1)
    Location: Tucson Ballroom F
  • AmRent Resident Screening Click to Expand/Collapse
    Resident Screening is an integral part of the application process. If you’re not conducting quality screenings, you’re increasing the risk of renting to unqualified and costly applicants. Join this session to learn more about AmRent our trusted partner for obtaining credit, criminal, eviction and identity verification reports from a fully integrated process through your Rent Manager software. This class will review resident screening best practices and demonstrate how AmRent can help convert qualified applicants into positive performing renters, while reducing skips and evictions.

    Learning Objectives:
    • Understand the importance of resident screening including AmRent’s top ten best practices.
    • Demo ordering and receiving resident screening reports in Rent Manager.
    • Demo the screening process initiated by consumers through Apply Now.
    • Demo delivering adverse action notices in accordance with FCRA user requirements.

    • Session presented by: Scott Ellerbrock, Ashli Allen - President, Account Management & RM Sales Liaison

      Track: Integrations
      Difficulty Level: Overview
      Requirements: None
      Prerequisites: None
      CPE Credits: None
      Location: Tucson Ballroom G-H
  • CEO/Owner Gathering Click to Expand/Collapse
    This session is a time for business owners and CEOs to network and learn how other companies are operating with Rent Manager around the country. Share ideas with your peers and gain first-hand insight into business strategies that you can take back home to your company.
    Session presented by: Dave Hegemann - President and CEO of LCS

    Track: Industry
    Difficulty Level: Intermediate
    Requirements: Experience managing or owner a company
    Prerequisites: None
    CPE Credits: None
    Location: Tucson Ballroom I-J


Tuesday, October 24th from 2:30 PM to 3:45 PM
  • Property Management Gathering Click to Expand/Collapse
    Do you manage properties? Then this networking session was designed just for you! Spend the hour rubbing elbows with your management peers from all over the country and hear how they're utilizing Rent Manager to change the way they do business. This is a great opportunity to exchange advice and experiences with users just like you.
    Session presented by: Lori Weaver - Director of Client Services

    Track: Property Management
    Difficulty Level: Intermediate
    Requirements: Experience as a Property Manager
    Prerequisites: None
    CPE Credits: None
    Location: Arizona Ballroom 1-3
  • Let's Take a Life-Changing Journey Together Click to Expand/Collapse
    Personal growth and self-improvement are areas to which we have the power to make changes but don’t often give it the priority it deserves. In this class we will talk about small steps we can take to a larger conversation about overcoming obstacles that can hold us back. We will write a letter to ourselves (to open a year from now) and talk about our fears, our habits, who inspires us, healthy choices and so much more. Make yourself a priority and spend some time with the lively, entertaining, and inspirational Lisa L. Marvin, CEO of Essence Property Management.
    Session presented by: Lisa Marvin - CEO & Partner of Essence Property Management

    Track: Business Skills
    Difficulty Level: Overview
    Requirements: None
    Prerequisites: None
    CPE Credits: Management Services (1)
    Location: Arizona Ballroom 4-5
  • Introduction to rmScript Click to Expand/Collapse
    Scripting knowledge can unlock the door to nearly unlimited customization opportunities. With even just a little experience, you can make letters and reports that are customized to the exact needs of your business. And considering there are even more places within Rent Manager where scripting can be used, it truly is an invaluable skill to learn. This session examines how to add basic script fields to templates and then make adjustments to match your specific needs. You'll leave this session with a foundational knowledge of scripting that can help you develop simple-to-advanced functions throughout Rent Manager.
    Session presented by: Nathan Ray - Software Development Team Lead

    Track: Administration
    Difficulty Level: Beginner
    Requirements: None
    Prerequisites: None
    CPE Credits: Specialized Knowledge and Applications (1)
    Location: Tucson Ballroom A-D
  • Designing Your Website with Site Manager Click to Expand/Collapse
    You want a killer website on a budget? Then check out the new-and-improved Site Manager—our proprietary website designer tool! It helps you quickly and easily build beautiful websites that connect to your live Rent Manager database. With a few clicks of the mouse, you can create an eye-catching site that lets visitors search for your available rentals and submit online applications directly to your database. Come learn the tips and tricks to getting the most out of Site Manager. A beautiful new website is just a few clicks away!
    Session presented by: James Gibbs - Software Development Team Leader

    Track: Marketing/Leasing
    Difficulty Level: Beginner
    Requirements: None
    Prerequisites: None
    CPE Credits: Specialized Knowledge and Applications (1)
    Location: Tucson Ballroom E
  • Budget Like a Boss Click to Expand/Collapse
    Budgets are an excellent way to control costs and even set performance goals for your company. But how do you set up a quality budget? In this class, we'll explore how to extrapolate meaningful budgets based on historical financial data. We'll set reasonable expense caps, identify "outliers" that should be ignored while planning your budget, and more! Finally, you'll learn how to compare your budgets with year-to-date transaction activity to confirm that your company is on pace for another successful year!
    Session presented by: Kyle Schweikert - RM12 Conversion Team Leader

    Track: Accounting
    Difficulty Level: Advanced
    Requirements: Basic Experience with Budgeting
    Prerequisites: None
    CPE Credits: Accounting (1)
    Location: Tucson Ballroom F
  • Run Your Own Maintenance Company (and Make Money) with PM Toolbelt Click to Expand/Collapse
    Maintenance, love it or hate it, it is a critical piece of Property Management. Learn from someone who has created his own Maintenance Company and learned how to be profitable doing it. Utilizing Rent Manager and PM Toolbelt, you can run a standalone Maintenance Company, or have tools to track and make more money off basic maintenance. PM Toolbelt will give you full dispatch and tracking for your maintenance techs, and also help with communication, automation and much more for external vendors, tenants, owners, and other folks within your company. Deep integration with Rent Manager means you won’t be double entering data, and your Property Managers and Maintenance Personnel can track the same data in either system.
    Session presented by: Curt Fluegel - Owner & CEO of PM Toolbelt

    Track: Integrations
    Difficulty Level: Overview
    Requirements: None
    Prerequisites: None
    CPE Credits: None
    Location: Tucson Ballroom G-H
  • Commercial Management Setup Click to Expand/Collapse
    Commercial property management is easy when you take advantage of the features that are available in the software. Join this session to learn how to set up commercial properties, units, tenants and leases. Discover how to properly define and post "CAM" charges and expenses. And finally, we'll touch on key reports that can help you manage your commercial portfolio.
    Session presented by: Nathan Rapp - Product Support

    Track: Industry
    Difficulty Level: Beginner
    Requirements: None
    Prerequisites: None
    CPE Credits: Specialized Knowledge and Applications (1)
    Location: Tucson Ballroom I-J


Tuesday, October 24th from 4:00 PM to 5:15 PM
  • rmInspection: Simplifying the Inspection Process Click to Expand/Collapse
    Performing inspections are necessary to maintain the quality of your rental spaces. rmInspection is our integrated inspection app that lets you complete inspections out in the field and then upload the results back into Rent Manager from your mobile device. This session examines the tips, tricks, and best practices for utilizing our integrated inspection services. rmInspection includes tons of customization options to help you craft the perfect inspection for any rental type, and this class will provide step-by-step instructions for doing just that!
    Session presented by: Jason Meyer - Software Development Team Leader

    Track: Property Management
    Difficulty Level: Beginner
    Requirements: None
    Prerequisites: None
    CPE Credits: Specialized Knowledge and Applications (1)
    Location: Arizona Ballroom 1-3
  • Why I Love Property Management Click to Expand/Collapse
    After getting yelled at by an owner or tenant, you may find that loving the business of property management can be a challenge. This session will pull you out of the day-to-day and help you reconnect with the business you once loved. There are a number of reasons to love this property management business and Andy Propst, CEO of HomeRiver Group Holdings, will share those and give you the applicable actions to fall in love all over again.
    Session presented by: Andy Propst - Founder & CEO, HomeRiver Group Holdings

    Track: Business Skills
    Difficulty Level: Overview
    Requirements: None
    Prerequisites: None
    CPE Credits: Management Services (1)
    Location: Arizona Ballroom 4-5
  • Workflow Management with Service Manager Click to Expand/Collapse
    This session is back by popular demand! You're always looking for new ways to motivate employees and increase their productivity. Did you know the secret to tapping into the true potential of your staff may be hiding inside the Service Manager feature set? This tool is great for handling projects and maintenance work, but it's also the perfect tool for office tasks and workflow management. Learn how to customize Service Manager to delegate office work, measure employee performance, prioritize workloads, and ensure that no task falls through the cracks again!
    Session presented by: Chris Griesinger - Director of Implementation and Training

    Track: Administration
    Difficulty Level: Advanced
    Requirements: Basic Knowledge of Service Manager
    Prerequisites: None
    CPE Credits: Specialized Knowledge and Applications (1)
    Location: Tucson Ballroom A-D
  • Building a Better Move-In Process Click to Expand/Collapse
    Sure—you got the prospect to sign a lease, but now it's time to move them in. This is going to create a lasting impression on your new tenants. A great experience might encourage them to tell their friends about your business and your rental properties—word of mouth is the best marketing you can get! Alternatively, if the process is miserable and full of obstacles, they might not stick around long. In this session, we'll discuss what you can do to make the move-in process seamless for new tenants. And guess what? Rent Manager includes everything you need to streamline this process.
    Session presented by: Sabrina Clore - Product Support Manager

    Track: Marketing/Leasing
    Difficulty Level: Intermediate
    Requirements: Basic Knowledge of Tenant Move-in Process
    Prerequisites: None
    CPE Credits: None
    Location: Tucson Ballroom E
    NARPM Certified!
  • P&L Performance Reporting Click to Expand/Collapse
    Anyone can run a report to see what the business has done. But here's the real question: how often do you run reports to see how well you COULD be doing? Performance reporting is all about examining the gap between your current business success and your fullest potential. This kind of reporting can highlight major areas of necessary improvement and help direct you toward a more efficient business model. Join this session to learn about the various ways the Profit & Loss report can be run and examined to make better decisions that can help your business reach its true potential.
    Session presented by: Nick Drzycimski - Account Manager

    Track: Accounting
    Difficulty Level: Intermediate
    Requirements: Basic Knowledge of Rent Manager Reports
    Prerequisites: None
    CPE Credits: Specialized Knowledge and Applications (1)
    Location: Tucson Ballroom F
  • Reduce Rent Loss Due to Vacancy by Automating Showing Scheduling Click to Expand/Collapse
    Did you know that only 6% of leads turn into paying tenants? But if you don’t respond to 100% of leads and get them pre-qualified and scheduled, your days on market and days vacant will cost you in effort and rent. In this session we’ll cover how you can leverage software to increase your units under management without having to increase staff. Tenant Turner will reply to all email inquiries instantly and give callers the option to schedule based on your availability without you having to lift a finger or a phone. Tenant Turner will automatically follow up, schedule, confirm, cancel, and collect feedback for every viewing. Take your automation one step further by optionally allowing secure self-access with electronic lockboxes for leads and vendors.
    Session presented by: James Barrett - Co-founder & CEO of Tenant Turner

    Track: Integrations
    Difficulty Level: Beginner
    Requirements: None
    Prerequisites: None
    CPE Credits: None
    Location: Tucson Ballroom G-H
  • Fundamentals of Manufactured Housing Community Management Click to Expand/Collapse
    Too often people are looking for profitable shortcuts, but the truly successful businesses are the ones that master the fundamentals. In this session, Tomi Adams, Managing Broker at A-Plus Property Management, will provide her insights into excelling at the basics of manufactured housing community management. This session will examine a long list of manufactured housing topics like written policies and documents, resident relations and guideline enforcement, collections, marketing, leasing procedures, federal laws, and other internal policies that, once mastered, can turn your business into a well-oiled machine!
    Session presented by: Tomi Adams - Managing Broker at A-Plus Property Management

    Track: Industry
    Difficulty Level: Intermediate
    Requirements: Basic Knowledge of Manufactured Housing Industry
    Prerequisites: None
    CPE Credits: None
    Location: Tucson Ballroom I-J
    NARPM Certified!


Wednesday, October 25th from 8:30 AM to 9:45 AM
  • Management Fee Mastery Click to Expand/Collapse
    This session is all about collecting the fees your management company worked hard to earn. Rent Manager includes tons of features to carefully control how management fees are calculated, posted, and even how they are reported to your owners. Come learn how to fully utilize the management fee settings and preferences available in the software, and discover a number of helpful tips that can simplify and streamline the management fee cycle for your business!
    Session presented by: Nick Charhut - WinDev Production Team QA

    Track: Property Management
    Difficulty Level: Beginner
    Requirements: None
    Prerequisites: None
    CPE Credits: Specialized Knowledge and Applications (1)
    Location: Arizona Ballroom 1-3
  • rmVoIP: Business Phone Solution Click to Expand/Collapse
    We're just going to say it: we have the best integrated phone system in the industry! Period. As a Rent Manager user, you owe it to yourself to take a look at how our enterprise-grade rmVoIP phone system can revolutionize your business communications. Learn about rmVoIP's integration with Rent Manager that includes call pop-ups, phone presence, and the ability to save call recordings into history/notes. Discover how easy it is to manage your phone system through our web-based administrative portal. And finally, learn how to use the new Find/Me Follow Me feature to create truly flexible call forwarding systems that ensure no inbound call will ever slip through the cracks again!
    Session presented by: Dave Staun, Sam Hernandez - Senior Sales Representative, Sales Account Executive

    Track: Integrations
    Difficulty Level: Overview
    Requirements: None
    Prerequisites: None
    CPE Credits: Management Services (1)
    Location: Arizona Ballroom 4-5
  • Putting your Office on Auto Pilot Click to Expand/Collapse
    It takes a lot to run a management company, so why not let Rent Manager lighten your load? There are a number of "automation" features in the program that can do everything from posting charges to delivering daily reports—all without any additional work from you. It’s just like The Jetsons, but without the robot maid. Join this session to learn how to set up Rent Manager to automatically take over certain repetitive processes so that you can spend less time on tedious chores and more time growing your business.
    Session presented by: Frank Jung - Software Development Team Leader

    Track: Administration
    Difficulty Level: Beginner
    Requirements: None
    Prerequisites: None
    CPE Credits: Specialized Knowledge and Applications (1)
    Location: Tucson Ballroom A-D
  • Leasing Agent Gathering Click to Expand/Collapse
    Calling all leasing agents—this networking session is just for you! How do you get prospects to sign leases with your business? What strategies do you employ to get tenants to renew their leases? Come share your ideas and hear what other leasing agents across the country are doing to help secure tenants and grow their business!
    Session presented by: Abbie Huffman - Business Development Manager

    Track: Marketing/Leasing
    Difficulty Level: Intermediate
    Requirements: Basic Experience as a Leasing Agent
    Prerequisites: None
    CPE Credits: None
    Location: Tucson Ballroom E
  • Report Investigation Strategies Click to Expand/Collapse
    Learning to read and interpret the reports in Rent Manager is an invaluable skill. And when reports don't match, you must be able to locate the nature of the discrepancy—but where do you start? In this eye-opening session, we'll explore the proper way to compare reports for a variety of purposes. You'll learn proven step-by-step strategies that our own Support Team use to troubleshoot report discrepancies and bring balance to your books!
    Session presented by: Chris Griesinger - Director of Implementation and Training

    Track: Accounting
    Difficulty Level: Intermediate
    Requirements: Basic Knowledge of Rent Manager Reports
    Prerequisites: None
    CPE Credits: Accounting (1)
    Location: Tucson Ballroom F
    NARPM Certified!
  • Maintenance Tools and Best Practices with Property Meld Click to Expand/Collapse
    Maintenance is one of the trickiest aspects of the property management business. There are so many different stages of the process that intertwine with tenants, vendors, technicians, management, and owners. No wonder it can be such a headache! In this session, we're going to discuss maintenance best practices that will ensure your maintenance operation runs as smoothly as possible, while delivering robust retention and positive tenant reviews. We’ll also cover how Property Meld and its Rent Manager integration can make your maintenance headaches disappear!

    Learning Objectives:
    • Maintenance best practices and processes
    • How Property Meld automates the maintenance process
    • How Rent Manager and Property Meld integrate

    Session presented by: Ray Hespen - Co-founder & CEO of Property Meld

    Track: Integrations
    Difficulty Level: Overview
    Requirements: Basic Experience with Service Management
    Prerequisites: None
    CPE Credits: None
    Location: Tucson Ballroom G-H
  • Mergers, Acquisitions, and Consolidations Click to Expand/Collapse
    With consolidation being a trend, how does this impact you and the single-family multifamily rental industry as a whole? In this session, Andy Propst, CEO of HomeRiver Group Holdings, will discuss what makes companies a strong candidate for acquisition. Then discuss the steps to a successful integration whether you are the company doing the acquiring or the company that was acquired.
    Session presented by: Andy Propst - Founder & CEO of HomeRiver Group Holdings

    Track: Industry
    Difficulty Level: Overview
    Requirements: None
    Prerequisites: None
    CPE Credits: Management Services (1)
    Location: Tucson Ballroom I-J


Wednesday, October 25th from 10:15 AM to 11:30 AM
  • Improving Service Response Time Click to Expand/Collapse
    Poor service response time is one of the best ways to lose clients. On the flip side, having a responsive maintenance staff can be a huge selling point to new prospects. This session will explore ways to significantly reduce the time it takes to resolve an issue after it’s first reported. Learn about the tools, features, and reports available in Rent Manager to monitor and improve service response time for your business. Your tenants will be so amazed by your newfound responsiveness that they may just swoon into your arms, exclaiming, "You're my maintenance hero!" And then you can ride off into the sunset like a true Tucson Maintenance Buckaroo... Or something like that.
    Session presented by: Carson Sotelo - Implementation Consultant

    Track: Property Management
    Difficulty Level: Intermediate
    Requirements: Basic Knowledge of Service Manager
    Prerequisites: None
    CPE Credits: None
    Location: Arizona Ballroom 1-3
    NARPM Certified!
  • Analyzing your Property Financials Click to Expand/Collapse
    You produce a Balance Sheet and Profit & Loss at the end of every month, but do you really know what those reports are telling you? In this session, we'll look at some key financial ratios to help you understand your property's liquidity, leverage, and profitability. You'll learn how to assess the financial health of your portfolio and leave ready to make your most informed decisions yet!
    Session presented by: Ali Hinkle - Training Manager

    Track: Business Skills
    Difficulty Level: Intermediate
    Requirements: Basic Accounting Knowledge
    Prerequisites: None
    CPE Credits: Accounting (1)
    Location: Arizona Ballroom 4-5
  • Power User Gathering Click to Expand/Collapse
    If you consider yourself a Rent Manager expert within your organization, regardless of role, we invite you to attend this special networking opportunity. We're rounding up Power Users from around the country to delve into advanced strategies within the Rent Manager platform. Interact with other Rent Manager aficionados and return from Tucson with some truly innovative ideas for your office.
    Session presented by: Jeremy Moore - Manager of Sales & Account Management

    Track: Administration
    Difficulty Level: Advanced
    Requirements: Strong Knowledge of Rent Manager Program
    Prerequisites: None
    CPE Credits: None
    Location: Tucson Ballroom A-D
  • Optimizing your Online Listings Click to Expand/Collapse
    Internet Listing Sites (ILS) have quickly become the preferred way for prospects to seek out their next rental. But with so many other businesses marketing their units on these sites, how do you make yours stand out? Join this class to explore how to effectively market your property online. First, we’ll show you how to set up the ILS feed in Rent Manager so that your advertisements are automatically promoted to the top ILS sites like Zillow, Trulia, etc. Second, we'll talk about things you can include (and not include) to make your available rentals stand out from the competition on these increasingly saturated listing platforms.
    Session presented by: Devon McLean - Rent Manager Sales

    Track: Marketing/Leasing
    Difficulty Level: Intermediate
    Requirements: Basic Knowledge of Internet Listing Service Sites
    Prerequisites: None
    CPE Credits: Specialized knowledge and Applications (1)
    Location: Tucson Ballroom E
  • Entering Bills in Record Time Click to Expand/Collapse
    Are you falling behind in the race to keep Rent Manager up-to-date with your payables? There are tons of tips, tricks, and best practices for streamlining the bill entry process. Join this session to learn about vendor default options, disbursal tools, and upload options that make it easier than ever to get your bills into the program. You'll also learn how to use Account Balance Disbursal—an insanely powerful tool that lets you handle tax and credit card disbursals with ease!
    Session presented by: Ashley Summers - Rent Manager Sales

    Track: Accounting
    Difficulty Level: Beginner
    Requirements: None
    Prerequisites: None
    CPE Credits: Specialized Knowledge and Applications (1)
    Location: Tucson Ballroom F
  • ePay Integration with PayLease Click to Expand/Collapse
    Are you a newbie to online payments? Or do you want to learn more about your ePay solution? Come get the scoop on PayLease's ePay solution for Rent Manager, and how it saves users time and money. Here's what we'll cover:

    • How ePay works and how it will benefit you
    • How it seamlessly integrates with Rent Manager
    • How our Client Account Management Team will assist you
    • Demo of advanced ePay functionalities (Sending an ePay refund, reviewing the ePay register, Cashpay, Check21)

    Session presented by: Matt Amoia, Annette Lasota - PayLease Vice President, Rent Manager ePay Specialist for PayLease

    Track: Integrations
    Difficulty Level: Beginner
    Requirements: None
    Prerequisites: None
    CPE Credits: None
    Location: Tucson Ballroom G-H


Wednesday, October 25th from 12:45 PM to 2:00 PM
  • The Essential Management Reports Click to Expand/Collapse
    To stay competitive, you need to keep your finger on the pulse of your day-to-day business. This session examines critical operational reports that reflect your daily business activity. Use this valuable information to help your employees "work smart” by focusing them on the most critical tasks facing the company each day. Learn how to run, customize, and interpret these reports so that your business can become a lean, mean, management machine!
    Session presented by: Patrick OHearn - Channel Partner Manager

    Track: Property Management
    Difficulty Level: Beginner
    Requirements: None
    Prerequisites: None
    CPE Credits: Specialized Knowledge and Applications (1)
    Location: Arizona Ballroom 1-3
  • Simple Steps to Becoming a More Engaging Speaker Click to Expand/Collapse
    We often treat charisma like it's a natural gift - you either have it or you don't. Sure, public speaking might come easier to some, but learning to engage an audience is a skill that anyone can acquire with practice. Chris Griesinger is a four-time state and four-time National Champion in college forensics (competitive speech, not dead bodies). In this session, he'll share the skills he learned to become a more confident and engaging speaker. Whether you're prepping for a big presentation, trying to win over a prospect, or just looking to be less anxious when meeting new people, this class is all about helping you find your voice!
    Session presented by: Chris Griesinger - Director of Implementation and Training

    Track: Business Skills
    Difficulty Level: Beginner
    Requirements: None
    Prerequisites: None
    CPE Credits: Communication (1)
    Location: Arizona Ballroom 4-5
  • Five Features That Benefit Your Clients, Staff, and Bottom Line Click to Expand/Collapse
    Rent Manager includes many features that you may not be aware of that can really benefit your company. In this session, Peter Best, President & CEO of Magnum York Property Management, will share five key areas of Rent Manager that his company uses every day to help his clients, his employees, and his bottom line. This is an incredible opportunity to learn Rent Manager tips, tricks, and best practices from the perspective of an actual Rent Manager power user. This session will examine imports/exports, UDFs, custom tabs, scheduled report batches, API usage, and much, much more!
    Session presented by: Peter Best - President & CEO of Magnum York Property Management

    Track: Administration
    Difficulty Level: Intermediate
    Requirements: Basic Knowledge of Rent Manager customization
    Prerequisites: None
    CPE Credits: Management Services (1)
    Location: Tucson Ballroom A-D
  • Improving your Prospect Conversion Rate Click to Expand/Collapse
    Prospects come and prospects go, but how do we make prospects stay? That's the question examined in this class. Rent Manager includes a ton of tools that help track prospects and market your available rentals to them. We'll share options to help simplify the leasing process and keep potential tenants from wandering over to your competitors. As you'll discover, consistent communication and easy leasing options are what really win prospects over, and we'll show you how to implement all of that within Rent Manager!
    Session presented by: Camille Brigano - Rent Manager Sales

    Track: Marketing/Leasing
    Difficulty Level: Intermediate
    Requirements: Experience with Prospect Manager
    Prerequisites: None
    CPE Credits: None
    Location: Tucson Ballroom E
    NARPM Certified!
  • Five Easy Ways to Pay Bills Click to Expand/Collapse
    This session is all about taking the pain out of paying your payables! Do you want to pay bills with checks? Credit cards? Electronic payments? Rent Manager can do it all! This session will examine five effective ways to pay your bills, along with tips, tricks, and best practices for each approach. We'll also review some valuable reports that can help you track your payments and stay on top of upcoming bills.
    Session presented by: Jason Meyer - Software Development Team Leader

    Track: Accounting
    Difficulty Level: Beginner
    Requirements: None
    Prerequisites: None
    CPE Credits: Specialized Knowledge and Applications (1)
    Location: Tucson Ballroom F
  • The Great API Showcase Click to Expand/Collapse
    Back by popular demand! Rent Manager 12 offers an Application Programming Interface (API) so that developers (yours or ours) can write programs that read or write directly to your database. This open API unlocks the door to limitless possibilities for your business. In this session, Jeremy Yohner, our API Services Manager, will co-host this class along with API partners (TBD). Together, they will explore how their services - integrated through the API - can enhance your business and give you an edge over your competition.
    Session presented by: Jeremy Yohner - API Services Manager

    Track: Integrations
    Difficulty Level: Beginner
    Requirements: None
    Prerequisites: None
    CPE Credits: None
    Location: Tucson Ballroom G-H
  • Performing CAM Reconciliations Click to Expand/Collapse
    Does the thought of manually reconciling your CAM accounts at the end of the year send a shiver down your spine? Then this session is just for you. Rent Manager includes CAM reconciliation tools that turn this otherwise time-consuming process into a few, short mouse-clicks. In this session, we'll examine how to properly reconcile CAM, insurance, and tax accounts based on the terms of your commercial leases. We have a truly flexible reconciliation tool, so come learn how to tailor it to your specific needs!
    Session presented by: Kathy Worley - Senior Training Specialist

    Track: Industry
    Difficulty Level: Advanced
    Requirements: Basic Knowledge of Reconciliation Process
    Prerequisites: None
    CPE Credits: Specialized Knowledge and Applications (1)
    Location: Tucson Ballroom I-J


Wednesday, October 25th from 2:30 PM to 3:45 PM
  • Turning Around your Turnover Process Click to Expand/Collapse
    Just how quick is your make-ready process? Are your rentals a revolving door of productivity, or do they often sit vacant and lonely... so... very... lonely? Rent Manager offers a ton of features that can help streamline the transition from one renter to the next. We'll cover how to schedule and complete inspections, expedite repairs, and identify the best time to start marketing your vacancies to find your next paying tenant in record time.
    Session presented by: Sabrina Clore - Product Support Manager

    Track: Property Management
    Difficulty Level: Intermediate
    Requirements: Basic Knowledge of Tenant Move-Out Process
    Prerequisites: None
    CPE Credits: None
    Location: Arizona Ballroom 1-3
    NARPM Certified!
  • Future Forum Click to Expand/Collapse
    We work hard to keep Rent Manager cutting edge, and so much of our innovation is born from your suggestions and feedback. If you want a sneak peek at what the future holds for Rent Manager, then join this open forum led by Dave Hegemann, President and CEO, as well as Tony Little, Chief Technology Officer. This forum will dive deeper into the feature announcements made during the keynote address and Dave and Tony will share their insights into the future of our product. This is a great opportunity to gaze into the crystal ball of Rent Manager and perhaps even influence the direction of our flagship software!
    Session presented by: Dave Hegemann, Tony Little - LCS President & CEO, LCS Chief Technology Officer

    Track: Administration
    Difficulty Level: Overview
    Requirements: None
    Prerequisites: None
    CPE Credits: None
    Location: Arizona Ballroom 4-5
  • Departmental Reports with Financial Report Writer Click to Expand/Collapse
    Financial Reports provide a ton of great information about the performance of your managed properties... perhaps too much! Do you wish you could provide an employee access to a small subset of general ledger accounts without letting them see everything? Have you ever wanted to give someone the ability to run a report, but limit which accounts they could drill-down on? Financial Report Writer includes features to make all this customization possible. Join this session to learn how to craft the perfect financial reports for your employees that give them just the information they need to do their jobs better, without oversharing sensitive financial data.
    Session presented by: Brian Mueller - Software Development Manager

    Track: Administration
    Difficulty Level: Advanced
    Requirements: Basic Accounting and Financial Report Writer Knowledge
    Prerequisites: None
    CPE Credits: Specialized Knowledge and Applications (1)
    Location: Tucson Ballroom A-D
  • The Art of Tenant Lease Renewals Click to Expand/Collapse
    That time is approaching... The tenant's lease is getting ready to expire. Will they renew or will they walk? In this session, we'll examine strategies for communicating with tenants with expiring leases to achieve the ideal outcome—a renewal! Investment is the key component to any successful relationship, which means you must invest in your tenants before they will invest in you. This session is full of best practices to help you maximize tenant retention and develop stronger business relationships with your renters.
    Session presented by: Devon McLean - Rent Manager Sales

    Track: Marketing/Leasing
    Difficulty Level: Beginner
    Requirements: None
    Prerequisites: None
    CPE Credits: None
    Location: Tucson Ballroom E
    NARPM Certified!
  • Measuring Job Performance with Job Costing Click to Expand/Collapse
    Rent Manager offers a ton of great reports to measure the profitability of a property or a unit, but now we've taken things a step further by adding job costing. This feature lets you run reports that examine the income and expenses associated with a job that might span one or more properties. Job costing lets you answer questions like, "Which jobs are profitable?" "Which jobs cost us money?" "Which vendor does this job the cheapest?" and more! If your business does a lot of project-based work, then come learn how job costing can give you better insight into the costs and profits of your daily jobs.
    Session presented by: Kyle Schweikert - RM12 Conversion Team Leader

    Track: Accounting
    Difficulty Level: Beginner
    Requirements: Basic Experience with Job Costing Concepts
    Prerequisites: None
    CPE Credits: Specialized Knowledge and Applications (1)
    Location: Tucson Ballroom F
  • ILoveLeasing Click to Expand/Collapse
    Lindsay Torkelson will be presenting ILoveLeasing.com® Apartment Customer Relationship Management software, and RentPush.com® Asset Performance, Revenue Management and Market Analysis software developed by Spherexx.com®. She will demonstrate how these tools can streamline daily workflow, increase occupancy, raise pricing, and attract the most qualified prospects; all with a seamless integration with Rent Manager Property Management Software.
    Session presented by: Lindsay Torkelson - Senior Account Manager

    Track: Integrations
    Difficulty Level: Overview
    Requirements: None
    Prerequisites: None
    CPE Credits: None
    Location: Tucson Ballroom G-H
  • Fair Housing: A Discussion on Racism Click to Expand/Collapse
    How we perceive others is an innate part of who we are. Or is it? A famous experience 40 years ago with a group of third graders Iowa showed how quickly our opinions and actions can be shaped by a perception of superiority (of inferiority). Today, even as our culture continues to diversify, a fundamental lack of understanding and fear of change allow racism to exist and grow. This thought-provoking session is like nothing you’ve ever experienced. You’ll participate in an intentional conversation that will inform your thoughts, actions, and how you interact with others in every aspect of your life. You won’t want to miss this unique dialogue presented by Lisa L. Marvin, Essence Property Management.
    Session presented by: Lisa Marvin - CEO & Partner of Essence Property Management

    Track: Industry
    Difficulty Level: Beginner
    Requirements: None
    Prerequisites: None
    CPE Credits: Management Services (1)
    Location: Tucson Ballroom I-J


Wednesday, October 25th from 4:00 PM to 5:15 PM
  • Innovation Hall Power Hour Click to Expand/Collapse
    In lieu of traditional sessions, we're hosting a networking blitz during the Innovation Hall Power Hour! Immerse yourself in all-things Rent Manager and prepare to have a good time. Grab a drink from the bar, share your feature requests on the Wall of Solutions, take your picture at the Social Station, challenge your peers to a game of super Connect Four or mega Jenga, and hear from some of our sponsors at the Learning Zone. Do all this and more during the Power Hour!
    Track: Other
    Difficulty Level: Beginner
    Requirements: None
    CPE Credits: None
    Location: Arizona Ballrooms 8-12


Thursday, October 26th from 8:30 AM to 9:45 AM
  • Perfecting your Owner Statement Click to Expand/Collapse
    Owner Statements provide invaluable information to your owner-clients when they are set up correctly. The big challenge is that Owner Statements are not always a one-size-fits-all solution. Some owners expect a detailed listing of every transaction that impacted their portfolio, while others want the report as simple and streamlined as possible. Thankfully, Rent Manager lets you customize these statements on an owner-by-owner basis! Join this session to learn about all the ways you can tailor statements to improve their impact and readability.
    Session presented by: Lori Weaver - Director of Client Services

    Track: Property Management
    Difficulty Level: Advanced
    Requirements: Basic Knowledge of Owner Statements
    Prerequisites: None
    CPE Credits: Specialized Knowledge and Applications (1)
    Location: Arizona Ballroom 1-3
  • Preparing for the Eviction Process Click to Expand/Collapse
    It’s time to go to eviction court, an unfortunate aspect of residential property management. Dealing with nonpayment of rent, lease violations, property damage, illegal activities, etc. and the subsequent proceedings can be very costly and time consuming. This session explores best practices to better manage your bottom line, rid your property of problematic residents, and prepare you for eviction court. While you cannot always avoid going to court, you can avoid letting it become a stressful ordeal - it just requires some preparation both in and out of Rent Manager.
    Session presented by: Abbie Huffman - Business Development Manager

    Track: Industry
    Difficulty Level: Beginner
    Requirements: None
    Prerequisites: None
    CPE Credits: None
    Location: Arizona Ballroom 4-5
    NARPM Certified!
  • Writing Reports Like Stephen King Click to Expand/Collapse
    What makes Stephen King so successful? Is "It" because he writes like 900 pages a day? Probably. But he also knows how to write a story with a good hook—the thing that draws your attention and makes you want to read more. Report Writer can be used to create virtually any kind of report, but how do you make one that someone actually wants to read? This session examines how to brainstorm custom reports with good "hooks" for your business, and then flesh out those ideas in Report Writer. Whether you're a CARRIE or a CUJO, we invite you to take THE STAND against boring reports. Come learn how to make custom reports that are THE SHINING example of how Report Writer can help you go that extra GREEN MILE. See what we did there?
    Session presented by: Nathan Rapp - Product Support

    Track: Administration
    Difficulty Level: Advanced
    Requirements: Working Knowledge of Report Writer and Scripting
    Prerequisites: None
    CPE Credits: Specialized Knowledge and Applications (1)
    Location: Tucson Ballroom A-D
  • Attracting Owner Prospects to your Business Click to Expand/Collapse
    Are you on the hunt for new owner clients? Then you need to showcase everything your business has to offer! Property owners are looking for management companies with a proven record for maximizing property performance, producing meaningful reports, and providing transparency into the management process. Rent Manager includes a variety of great features that meet these needs, so turn them into selling points for your business! This session examines how to leverage features in the program to make an effective pitch to owner prospects. Furthermore, you'll learn how to use the Owner Prospect feature to track your interactions with these clients.
    Session presented by: Patrick OHearn - Channel Partner Manager

    Track: Marketing/Leasing
    Difficulty Level: Beginner
    Requirements: None
    Prerequisites: None
    CPE Credits: Specialized Knowledge and Applications (1)
    Location: Tucson Ballroom E
  • Saving your Sanity with Electronic Reconciliations Click to Expand/Collapse
    Are you manually reconciling your bank and credit card accounts each month? That's crazy talk—come to this session immediately! Rent Manager makes it easy to electronically reconcile your real-world bank accounts and credit cards against your Rent Manager accounts with just a few clicks of the mouse. We even provide tools to help reconcile ePay transactions with PayLease (our partner for processing electronic payments). Join this session to learn how to save time each month by electronically reconciling accounts instead of doing it manually.
    Session presented by: Matt Purintun - Purchasing & Project Manager

    Track: Accounting
    Difficulty Level: Intermediate
    Requirements: Basic Knowledge of the Reconciliation Process
    Prerequisites: None
    CPE Credits: Auditing (1)
    Location: Tucson Ballroom F
  • Making the Most of the Web Portal Suite Click to Expand/Collapse
    The Web Portal Suite contains three vital tools for your business: Tenant Web Access, Owner Web Access, and mobileRM! Together, these web portals provide valuable features and opportunities for your tenants, owner, and employees! Join this session to optimize the setup of these web-based features to help tenants pay their rent online and submit service tickets, provide more transparency to your owners, and help your staff do more on-the-go!
    Session presented by: James Gibbs - Software Development Team Leader

    Track: Integrations
    Difficulty Level: Intermediate
    Requirements: Access to Web Portal Suite
    Prerequisites: None
    CPE Credits: Specialized Knowledge and Applications (1)
    Location: Tucson Ballroom G-H
  • Owner-financed Loans for Manufactured Housing Click to Expand/Collapse
    With Loan Manager, you no longer need a third-party program to manage your owner-financed loans. Whether you have loan-only tenants or tenants who pay rent in addition to their loan, Loan Manager makes it easy to manage their accounts. In this session, we'll demonstrate and discuss creating customer loans, defining terms and conditions, posting loans, applying late fees, and more! Discover how manufactured housing management companies effectively leverage this feature to track their owner-financed loans.
    Session presented by: Ali Hinkle - Training Manager

    Track: Industry
    Difficulty Level: Beginner
    Requirements: None
    Prerequisites: None
    CPE Credits: Management Services (1)
    Location: Tucson Ballroom I-J


Thursday, October 26th from 10:00 AM to 11:15 AM
  • The Ultimate CRM Report Click to Expand/Collapse
    Building strong relationships with your clients can help you responsibly grow your business. However, the larger your business gets, the harder it becomes to deliver quality Customer Relationship Management (CRM). This session examines how to build an advanced tracking system with history/notes and reports to effectively monitor your client relationships. Take advantage of custom reports (provided by us) that help your staff identify clients with insufficient communication or issues that need addressed. And while this system does include a lot of custom options, we'll make sure you can download all the necessary templates from our Online Template Library so that you can go back to your office and get this CRM system running ASAP!
    Session presented by: Tobias Friday - Implementation Consultant

    Track: Property Management
    Difficulty Level: Advanced
    Requirements: Experience with History Notes and Scripting
    Prerequisites: None
    CPE Credits: Specialized Knowledge and Applications (1)
    Location: Arizona Ballroom 1-3
  • Innovative Marketing for the Information Age Click to Expand/Collapse
    Websites, social media, PR, advertising video... With so many ways to promote your company, it's hard to know where to start. We're here to help guide you through this mysterious world of content creation and show you how easy it can be to develop innovative marketing content for your business. We'll cover the importance of content creation, what types of content you should make, and how to utilize online content to your advantage.
    Session presented by: Kari Miller - Digital Marketing Coordinator

    Track: Business Skills
    Difficulty Level: Beginner
    Requirements: None
    Prerequisites: None
    CPE Credits: Management Services (1)
    Location: Arizona Ballroom 4-5
  • Turning Rent Manager into Fort Knox Click to Expand/Collapse
    Rent Manager stores everything that's important to your business—account records, financial data, etc. This data must always be kept safe. You don't want users to accidentally mess up these important records, or even worse, have someone maliciously change your business data. If you have concerns about data security, then join this session to learn how to put Rent Manager into lock-down mode. We'll examine how to effectively limit what users can see and do in the program, lock down financial transactions in closed periods, and monitor users and their daily activities within the software.
    Session presented by: Jeff Lanter - Technical Writer

    Track: Administration
    Difficulty Level: Advanced
    Requirements: Basic Knowledge of Rent Manager Permissions
    Prerequisites: None
    CPE Credits: Specialized Knowledge and Applications (1)
    Location: Tucson Ballroom A-D
  • Accounting Gathering Click to Expand/Collapse
    All accounting gurus are welcome for this networking session, where you'll have a chance to mingle with peers from all over the United States. This session is a great chance to ask your contemporaries how they handle specific accounting challenges so you can return home with new insights and best practices for managing the books of a management company.
    Session presented by: Ali Hinkle - Training Manager

    Track: Accounting
    Difficulty Level: Intermediate
    Requirements: Basic Accounting as an Accountant
    Prerequisites: None
    CPE Credits: None
    Location: Tucson Ballroom F
  • Evaluating Marketing Mediums in the Rental Housing Industry Click to Expand/Collapse
    This topic will provide a comprehensive look at your choices as rental marketers. Max will explore a methodology that can be used for determining which tools are best to use in each situation and how to prioritize and determine the efficiency of each marketing source that you have at your disposal.
    Session presented by: Max Steinman - Director of Sales, Landlord Web Solutions

    Track: Integrations
    Difficulty Level: Overview
    Requirements: None
    Prerequisites: None
    CPE Credits: None
    Location: Tucson Ballroom G-H
  • Student Housing Roommate Management Click to Expand/Collapse
    Student Housing requires a streamlined roommate management system. After all, you have more roommates and tenant turnover than any other industry. Need help wrangling in your students? This session explores the many features within Rent Manager that can help you handle different roommate situations. We'll combine best practices with real-world setups used by other Rent Manager customers to successfully manage their student tenants.
    Session presented by: Kathy Worley - Senior Training Specialist

    Track: Industry
    Difficulty Level: Intermediate
    Requirements: Basic Experience Managing Student Housing
    Prerequisites: None
    CPE Credits: None
    Location: Tucson Ballroom I-J
    NARPM Certified!


Thursday, October 26th from 11:30 AM to 12:30 PM
  • Closing Ceremony - The Davies Click to Expand/Collapse
    We’re wrapping up RMUC.17 with our first-ever Closing Awards Ceremony. Think of it as our very own “Oscars,” but instead, our Rent Manager crew will be giving out “Davie” awards. Come join us as we present awards to our most-worthy attendees. You don’t want to miss this chance to be the star of the Rent Manager User Conference!
    CPE Credits: None
    Location: Tucson Ballroom E