Monday, October 22nd from 10:00 AM to 5:15 PM
  • Rent Manager Bootcamp Click to Expand/Collapse
    Get the most out of your Rent Manager User Conference experience by attending our Rent Manager Bootcamp taking place Monday, October 22nd from 10:00 am to 5:15 pm. Our goal is to teach you the primary skills necessary to use Rent Manager on a day-to-day basis. This 7-hour interactive workshop covers a wide variety of topics including database setup, the tenant life-cycle, payables, receivables, reports, and more! The Rent Manager Bootcamp is also an incredible opportunity to train with our knowledgeable staff, meet our vendors, and have industry-based discussions with your peers. Whether you're interested in rubbing elbows and swapping ideas with other Rent Manager users, or if you'd rather get some hands-on practice using the different areas of the software, this event has something for everyone! For all attendees, lunch will be provided at this time, as well as one break in-between discussions. Whether you're new to Rent Manager or could benefit from a best-practices refresher before RMUC.18 gets underway, the Rent Manager Bootcamp is a must-experience event!
    Track: Bootcamp
    Difficulty Level: Beginner
    Requirements: None
    Prerequisites: None
    CPE Credits: None
    Location: Amelia Ballroom 4


Monday, October 22nd from 7:30 PM to 9:30 PM
  • Opening Reception Click to Expand/Collapse
    Get your first taste of Florida at an evening filled with drinks, light hors d'oeuvres, and great company on the Magnolia Gardens at the Omni resort. The Opening Reception is your introduction to the conference experience and the perfect opportunity to network with like-minded industry peers, but better yet, this event is included in your Conference registration fee! So before you dig into your sessions, join your fellow attendees and Rent Manager staff at the Opening Reception!
    Track: Other
    Location: Magnolia Gardens


Tuesday, October 23rd from 8:15 AM to 9:45 AM
  • Keynote Click to Expand/Collapse
    The Rent Manager Keynote Address is the official kickoff to RMUC.18. LCS President & CEO, Dave Hegemann, will share what's on the horizon for Rent Manager—from program insights, new feature announcements, and product demonstrations, to where the next Rent Manager User Conference will be held. You don't want to miss this once-a-year insider event!
    Session presented by: Dave Hegemann - CEO

    Track: Other
    Location: Magnolia Ballroom A-D


Tuesday, October 23rd from 10:15 AM to 11:30 AM
  • There's a Rent Manager App for That Click to Expand/Collapse
    Looking to do more on-the-go? This year we completely re-imagined rmAppSuite - our collection of mobile apps for Android and iOS devices. These improved apps will revolutionize how you get work done outside the office. Join this session to learn how to do a ton of important work right from your phone: create and resolve service issues, complete inspections, receive payments, upload pictures to Rent Manager, manage client accounts, and make calls and texts with a business number!

    Session Objectives:
    • Examine how to resolve issues, complete inspections, and manage tenants through rmAppSuite
    • Utilize the new "contact" integration with rmVoIP
    • Identify the performance improvements in this new version of rmAppSuite

    Session presented by: Jason Meyer - Software Development Team Lead

    Track: Property Management
    Difficulty Level: Beginner
    Requirements: None
    Prerequisites: None
    CPE Credits: Specialized Knowledge and Applications (1)
    Location: Magnolia E-F
    NARPM Certified!
  • Building a Business Case for AP Automation Click to Expand/Collapse
    Over the last decade, it has become increasingly apparent that automating your payables processes can significantly improve your property management company’s overall financial operations. However, how can you convey this and gain buy-in from your key stakeholders? Join AvidXchange, Rent Manager, and a joint customer for a panel discussion to learn how AvidXchange can transform your AP and payment process. We’ll equip you to speak to your key stakeholders about the benefits of AP automation and how it works with Rent Manager!

    Session Objectives:
    • Understand what AP and Payment Automation truly means
    • Identify the top benefits of automation
    • Explore the time and money savings
    • Review a Rent Manager & AvidXchange Success Story with a Joint Customer
    • Peek at the actual, integrated solution in action

    Session presented by: Brian Thayer, Jeremy Moore - Vertical Sales Manager (AvidXchange), Manager of Sales & Account Management (Rent Manager)

    Track: Integrations
    Difficulty Level: Beginner
    Requirements: None
    Prerequisites: None
    CPE Credits: None
    Location: Magnolia G
    NARPM Certified!
  • Introduction to rmScript Click to Expand/Collapse
    Scripting knowledge can unlock the door to nearly unlimited customization opportunities. With even just a little experience, you can make letters and reports that are customized to the exact needs of your business. And considering there are even more places within Rent Manager where scripting can be used, it truly is an invaluable skill to learn. This session examines how to add basic script fields to templates and then make adjustments to match your specific needs. You'll leave this session with a firm understanding of scripting basics that can help you develop simple-to-advanced scripts throughout Rent Manager.

    Session Objectives:
    • Understand the purpose and utility of scripting
    • Learn the basics to writing custom scripts
    • Identify helpful and commonly used functions for day-to-day scripting

    Session presented by: Nathan Ray - Team Leader of Internal Applications Development

    Track: Power User
    Difficulty Level: Beginner
    Requirements: None
    Prerequisites: None
    CPE Credits: Specialized Knowledge and Applications (1)
    Location: Amelia Ballroom 1
    NARPM Certified!
  • Building Your Business with RMU Click to Expand/Collapse
    Your staff is the most valuable resource of your company. An effective team can take your business to unimaginable heights, but untrained employees can ruin your brand, your tenant relationships, and even your business data in Rent Manager. This is why developing a comprehensive, engaging, and automated training program for your team is crucial. In this session, you'll learn about the online learning management system that we've designed for your business - Rent Manager University (RMU)! This interactive training program is designed to grow with your company in order to help your employees quickly learn Rent Manager, and more importantly, your business.

    Session Objectives:
    • Examine the role Rent Manager University plays in educating your staff
    • Explore the different versions of RMU: Standard, Plus, and Premium
    • Identify the current needs of your business and take the appropriate next step with RMU

    Session presented by: Chris Griesinger - Director of Implementation and Training

    Track: Administration
    Difficulty Level: Beginner
    Requirements: None
    Prerequisites: None
    CPE Credits: None
    Location: Amelia Ballroom 2-3
    NARPM Certified!
  • P&L Performance Reporting Click to Expand/Collapse
    Anyone can run a report to see what the business has done. But here's the real question: how often do you run reports to see how you COULD be doing? Performance reporting is all about measuring the gap between your current success and your fullest potential. This kind of reporting can highlight necessary areas of improvement and direct you towards a more efficient business model. Join this session to learn about the various ways the Profit & Loss report can be examined to help your business reach its fullest potential.

    Session Objectives:
    • Learn to post Gross Potential Rent (GPR) to measure performance gaps
    • Run several variations of the Profit & Loss report and examine the findings
    • Examine "trend" reports to predict the future and realign business goals

    Session presented by: Nick Drzycimski - Account Manager

    Track: Accounting
    Difficulty Level: Intermediate
    Requirements: Basic accounting experience
    Prerequisites: None
    CPE Credits: Accounting (1)
    Location: Amelia Ballroom 4
    NARPM Certified!


Tuesday, October 23rd from 12:45 PM to 2:00 PM
  • How to Adapt Your Facebook Strategy in 2018 Click to Expand/Collapse
    Facebook's Algorithm has changed yet again, although drastically this time. How do you successfully continue to use Facebook as a marketing tool for your community or portfolio? In January 2018, Facebook released a statement that it would emphasize meaningful interactions on its platform and prioritize content from friends, family, and groups. Organic posts from brands like apartment communities are affected by this algorithm change and are not reaching the audience they once were. Learn how your community can still come out on top without breaking the bank. I will discuss Facebook's built-in features, as well as some third-party tools which can be used to help you take back some of your algorithm power!
    Session Objectives:
    • Examine how to make your posts inform or entertain
    • Explore how to make your posts authentic and genuine
    • Identify important Facebook tools and third-party applications

    Session presented by: Leah Orsbon - Owner of Leasing Leah, LLC

    Track: Business Strategies
    Difficulty Level: Intermediate
    Requirements: Basic knowledge of Facebook
    Prerequisites: None
    CPE Credits: Management Services (1)
    Location: Magnolia Ballroom A
    NARPM Certified!
  • Go Green with Paperless Leasing Click to Expand/Collapse
    If you're drowning in paper leases, then it's time to go digital! Our Signable Documents feature makes it easy to send electronic leases and other "signable" documents to your clients. They can fill out those leases online, sign them, and then send them right back to you - all without printing a single piece of paper! This session explores how to create and publish signable documents, and also monitor the leasing process through dashboard tiles and automated alerts. These tools make the online leasing process safe, efficient, and best of all, paperless!

    Session Objectives:
    • Convert letter templates and PDFs into signable templates
    • Set up "signer fields" to collect additional information from electronic signers
    • Publish signable documents and track signing progress

    Session presented by: Kyle Schweikert - Senior Business Analyst

    Track: Leasing & Marketing
    Difficulty Level: Intermediate
    Requirements: Basic experience with the leasing process
    Prerequisites: None
    CPE Credits: Specialized Knowledge and Applications (1)
    Location: Magnolia B-C
    NARPM Certified!
  • Getting Started with Service Manager Click to Expand/Collapse
    Nothing can ruin your relationship with tenants faster than unaddressed service issues. The Service Manager feature set within Rent Manager includes everything you need to track, manage, and resolve maintenance tasks at your properties. Come learn how to start utilizing this powerful tool for your business. We'll explain how to create service issues, manage and report on issue lists, and even create bills to pay the costs associated with this maintenance work.

    Session Objectives:
    • Create service issues
    • Manage and customize issue lists
    • Create vendor bills, owner bills, and tenant invoices from service issues

    Session presented by: Patrick O'Hearn - Channel Partner Manager

    Track: Property Management
    Difficulty Level: Beginner
    Requirements: None
    Prerequisites: None
    CPE Credits: Specialized Knowledge and Applications (1)
    Location: Magnolia E-F
    NARPM Certified!
  • ePay Integration with PayLease Click to Expand/Collapse
    Are you a newbie to online payments? Or do you want to learn more about your ePay solution? Come get the scoop on PayLease’s ePay solution for Rent Manager, and how it saves users time and money.

    Session Objectives:
    • Understand how ePay works and how it will benefit you
    • Examine how PayLease seamlessly integrates with Rent Manager
    • Introduce our Client Account Management Team and how they can assist you
    • Provide a demo of advanced ePay functionality (ePay refunds, ePay register, CashPay, Check21, split banking, ePay deposit reconciliation)

    Session presented by: Ryan Connors & Megan Herron - VP of Sales (PayLease) and Rent Manager Specialist (PayLease)

    Track: Integrations
    Difficulty Level: Intermediate
    Requirements: Basic experience with accounting and managing deposits
    Prerequisites: None
    CPE Credits: None
    Location: Magnolia G
    NARPM Certified!
  • Introduction to Report Writer Click to Expand/Collapse
    Do you have the perfect report in mind, but you can't find it in Rent Manager? Create it yourself! Report Writer lets you build your own custom reports using the countless scripting functions available in the program. If you're new to this feature, this is the perfect class for you! We'll show you how to create simple reports, and highlight a few neat tips and tricks along the way!

    Session Objectives:
    • Create basic reports with Report Writer
    • Adjust visual and aesthetic elements of your custom reports
    • Utilize "advanced" settings to control visual and functional report elements

    Session presented by: Nathan Rapp - API Services Support

    Track: Power User
    Difficulty Level: Intermediate
    Requirements: Basic experience with scripting
    Prerequisites: None
    CPE Credits: Specialized Knowledge and Applications (1)
    Location: Amelia Ballroom 1
    NARPM Certified!
  • Small Office, Big Productivity Click to Expand/Collapse
    Do you have a small staff managing a ton of work? And despite the current workload, do you still have aspirations to grow your business? The key to expanding your business with a small crew is Rent Manager automation! Help your team focus on new business by having Rent Manager focus on your current accounts. Automate your postings, your reports, and even your communication with tenants. This session will explore how to transform Rent Manager into your 24/7 employee that automatically handles day-to-day tasks so that your team can focus on more important things for your business!

    Session Objectives:
    • Automate reports to simplify the sharing of important information
    • Automate key tasks like posting fees, etc.
    • Automate communication with delinquent tenants

    Session presented by: Jeremy Moore - Manager of Sales & Account Management

    Track: Administration
    Difficulty Level: Intermediate
    Requirements: Basic experience with Rent Manager
    Prerequisites: None
    CPE Credits: Specialized Knowledge and Applications (1)
    Location: Amelia Ballroom 2-3
    NARPM Certified!
  • The Cardinal Rules of Journal Entries Click to Expand/Collapse
    Journal Entries are powerful, but with great power comes great responsibility. There are times when creating a journal entry is just what the doctor ordered. Other times, a journal entry is a band-aid fix that will only create more problems down the road. This session is all about exploring the fundamental rules that can help you decide when to utilize journal entries in Rent Manager and when you should not.

    Session Objectives:
    • Examine the role journal entries play in Rent Manager
    • Identify "system" journal entries that are made for you in the program
    • Recognize situations where journal entries are needed (or not needed)

    Session presented by: Ali Hinkle - Training Manager

    Track: Accounting
    Difficulty Level: Beginner
    Requirements: None
    Prerequisites: None
    CPE Credits: Accounting (1)
    Location: Amelia Ballroom 4
    NARPM Certified!


Tuesday, October 23rd from 2:30 PM to 3:45 PM
  • Fair Housing: Reasonable Accommodation Click to Expand/Collapse
    Fair Housing and Reasonable Accommodation/Modification - this can keep us up at night. While we all want to do the right thing, it can be complicated. This class will dive into reasonable accommodations like modifying tubs and changing the lighting to the constant questions surrounding companion, service, assistant, and emotional support animals. We'll talk about how good policies can assist you in navigating accommodations and modifications for your company! This class will be presented by Lisa Marvin, CEO of Essence Property Management who is also a Certified Fair Housing Specialist.

    Session Objectives:
    • Identify common "Reasonable Accommodation" requests
    • Understand your legal responsibilities to Fair Housing laws
    • Establish best practices for honoring these Fair Housing laws

    Session presented by: Lisa Marvin - CEO of Essence Property Management, Inc.

    Track: Business Strategies
    Difficulty Level: Beginner
    Requirements: None
    Prerequisites: None
    CPE Credits: Management Services (1)
    Location: Magnolia Ballroom A
    NARPM Certified!
  • Apply Now Right Now Click to Expand/Collapse
    It should be sooooooo easy and convenient for prospects to apply online for your available rentals. After all, a complicated application process can discourage potential renters for reaching out in the first place, and that's lost business! Apply Now is our online application feature that makes it easy to accept online applications, receive the application fee, and even perform a screening - all at once! This session will examine how to create your own custom applications and automate the fees and screening process. Your prospects will love the convenience of Apply Now, and you'll love how it automates most of the prospecting work for you!

    Session Objectives:
    • Enable the Apply Now feature in Rent Manager
    • Customize application templates and assign them by property
    • Automate the collection of application fees and screening through Apply Now

    Session presented by: Adam Noyes - Software Development Team Lead

    Track: Leasing & Marketing
    Difficulty Level: Intermediate
    Requirements: Basic experience with prospect applications
    Prerequisites: None
    CPE Credits: Specialized Knowledge and Applications (1)
    Location: Magnolia B-C
    NARPM Certified!
  • The Fee-based Management Cycle Click to Expand/Collapse
    How much time do you spend calculating your management fees and determining owner payouts? It's time to have Rent Manager do all this work for you! In this session, you'll learn how to program Rent Manager to correctly calculate your fees and distribution checks with a few clicks of the mouse. If you're doing either of these tasks manually, drop everything and join this class right now!

    Session Objectives:
    • Set up owner accounts
    • Establish and post management fees
    • Establish and post owner distributions

    Session presented by: Sabrina Clore - Product Support Manager

    Track: Property Management
    Difficulty Level: Beginner
    Requirements: None
    Prerequisites: None
    CPE Credits: Specialized Knowledge and Applications (1)
    Location: Magnolia E-F
    NARPM Certified!
  • rmVoIP: A Phone System for Property Managers Click to Expand/Collapse
    Your phone system is critical to your business - so imagine if those same phones were fully integrated into Rent Manager? They can be! Join this eye-opening session to learn more about rmVoIP, our enterprise-grade phone solution that we built 100% in-house. Not only does rmVoIP offer everything you'd expect from a standalone phone system (Auto-attendants, hunt groups, etc.) but it seamlessly communicates with Rent Manager. From new caller pop-ups to recorded conversations in history notes, you'll be amazed at everything rmVoIP can do for your business. After all, it's the only phone solution designed specifically for property management companies.

    Learning Objectives:
    • Examine the integration between rmVoIP and Rent Manager
    • Understand the standalone features of the rmVoIP phone system
    • Identify "next steps" for pursuing this integration for your business

    Session presented by: Chris Griesinger - Director of Implementation and Training

    Track: Integrations
    Difficulty Level: Beginner
    Requirements: None
    Prerequisites: None
    CPE Credits: None
    Location: Magnolia G
    NARPM Certified!
  • Introduction to Financial Report Writer Click to Expand/Collapse
    So you learned how to use Report Writer... or at least you thought you had until you tried to make a new "financial" report. Nothing looked familiar, did it? Building a financial report is a totally different animal because it takes a lot more work to build financial data. This session will teach you how to use the "financial" report designer to build your own Balance Sheets, Profit & Loss reports, and more! Discover how you can tailor these reports to the needs of your business, and even how to lock down what data is accessible to the users running these custom reports.

    Session Objectives:
    • Understand the key differences between normal Report Writer reports and "financial" ones
    • Build basic financial reports with the Financial Report Writer designer tool
    • Identify critical settings that can impact the results of your financial reports
    • Examine simple tips that can help you build reports faster

    Session presented by: Brian Mueller - Senior Development Manager

    Track: Power User
    Difficulty Level: Intermediate
    Requirements: Basic experience with Report Writer
    Prerequisites: None
    CPE Credits: Specialized Knowledge and Applications (1)
    Location: Amelia Ballroom 1
    NARPM Certified!
  • Going "All In" With Rent Manager Click to Expand/Collapse
    LCS (our company) is more than just a provider of software; we're a complete business solution for your property management company. Have you ever wondered if you're fully taking advantage of everything we have to offer? This session examines what it truly means to be "All In" with Rent Manager, and it's a whole lot more than just Rent Manager. We offer phone systems, custom websites, consulting, IT services, training programs, personalized support, and so much more! We measure our success by your success, so come find out how we can further help your business reach new heights.

    Session Objectives:
    • Gain a better understanding of the products and services offered by LCS
    • Identify the "next steps" for your business to fully utilize LCS offerings

    Session presented by: Camille Brigano - Rent Manager Sales

    Track: Administration
    Difficulty Level: Beginner
    Requirements: None
    Prerequisites: None
    CPE Credits: None
    Location: Amelia Ballroom 2-3
    NARPM Certified!
  • So You Want to Track Your Payables in Rent Manager? Click to Expand/Collapse
    You've always wanted to track your payables in Rent Manager, but for one reason or another, you've just kept putting it off. We get it - change can be scary, especially when your staff has grown comfortable doing things the way they've always done it. But the benefits of tracking all your finances in one system is undeniable, so join this session to get started! We'll provide sage advice on how to plan your payables transition to Rent Manager so that you can "go live" with all your accounting in one place. We'll also teach you some tips and tricks that will help your staff fall in love with managing your bills in Rent Manager.

    Session Objectives:
    • Develop a plan to migrate your "payables" financial data history to Rent Manager
    • Establish bill approval workflows
    • Learn ways to track bills more efficiently in Rent Manager

    Session presented by: Kathy Worley - Senior Implementation Consultant

    Track: Accounting
    Difficulty Level: Intermediate
    Requirements: Basic payables experience
    Prerequisites: None
    CPE Credits: Accounting (1)
    Location: Amelia Ballroom 4
    NARPM Certified!


Tuesday, October 23rd from 4:00 PM to 5:15 PM
  • Becoming a More Engaging Speaker Click to Expand/Collapse
    We often treat charisma like it's a natural gift - you either have it or you don't. Sure, public speaking might come easier to some, but learning to engage an audience is a skill that can be practiced. Chris Griesinger is a four-time state and four-time National Champion in college forensics (competitive speech, not dead bodies). In this session, he'll share the skills he learned to become a more confident and engaging speaker. Whether you're prepping for a big presentation, trying to win over a prospect, or just looking to be less anxious when meeting new people, this class is all about helping you find your voice!

    Session Objectives:
    • Explore the psychology of a good, public speaker
    • Learn body language techniques to improve your communication
    • Learn vocal techniques to improve your communication
    • Examine ways to practice active listening
    • Become confident in your own voice!

    Session presented by: Chris Griesinger - Director of Implementation and Training

    Track: Business Strategies
    Difficulty Level: Beginner
    Requirements: None
    Prerequisites: None
    CPE Credits: Communication (1)
    Location: Magnolia Ballroom A
    NARPM Certified!
  • Mass Marketing with ILS Click to Expand/Collapse
    Internet Listing Sites (ILS) have quickly become the preferred way for prospects to seek out their next rental. But with so many other businesses marketing their units on these sites, how do you make yours stand out? Join this class to explore how to effectively market your property online. First, we’ll show you how to set up the ILS feed in Rent Manager so that your advertisements are automatically promoted to the top ILS sites like Zillow, Trulia, etc. Second, we'll talk about things you can include (and not include) to make your available rentals stand out from the competition on these increasingly saturated listing platforms.

    Session Objectives:
    • Enable the ILS integration feature.
    • Set up marketing data and pictures for your rentals
    • Examine best practices for creating effective marketing ads

    Session presented by: Kari Miller - Digital Marketing Coordinator

    Track: Leasing & Marketing
    Difficulty Level: Intermediate
    Requirements: Basic experience with ILS
    Prerequisites: None
    CPE Credits: Specialized Knowledge and Applications (1)
    Location: Magnolia B-C
    NARPM Certified!
  • Best Practices for Tenant Record-Keeping Click to Expand/Collapse
    Your tenants are your business. You take care of them in person and you must also take care of their accounts in Rent Manager. This session explores a ton of great tips and tricks centered around tenant record-keeping. You'll be amazed at how much you can improve your day-to-day management of tenants in the program by enabling just a handful of cool features! If you want to speed up the entry of tenant accounts, track and organize tenant data better, and make it easier to find tenant accounts in the first place, this session is for you!

    Session Objectives:
    • Streamline the creation of new tenant accounts.
    • Customize the data tracked for your tenants.
    • Simplify the assignment of recurring charges to tenants.
    • Customize the interface to easily find and manage tenants.
    • Improve the quality and organization of contacts and history notes.

    Session presented by: Ashley Jones - Rent Manager Sales

    Track: Property Management
    Difficulty Level: Beginner
    Requirements: None
    Prerequisites: None
    CPE Credits: Specialized Knowledge and Applications (1)
    Location: Magnolia E-F
    NARPM Certified!
  • Tailored Training with RMU Premium Click to Expand/Collapse
    Rent Manager University (RMU) is our acclaimed online learning management system designed to help your team rapidly learn our software - but that's just the tip of the iceberg! With RMU Premium, you can have full administrative control/oversight and even author your own custom courses. Imagine using RMU to teach Rent Manager, deploy mandatory HR materials, and even train your staff on your specific business practices! We use RMU to train our own staff, and in this session, we'll share how we use the available features in RMU to create a robust and effective training system. We promise the takeaways provided in this class will inspire you to go back to the office and build a comprehensive training program yourself through RMU!

    Session Objectives:
    • Explore strategies to identify performance gaps in your current staff
    • Determine the necessary employee skills and knowledge that would eliminate those gaps
    • Develop training courses that foster the identified skills and knowledge
    • Learn how RMU can help you build a training program around these principles

    Session presented by: Ali Hinkle - Training Manager

    Track: Power User
    Difficulty Level: Advanced
    Requirements: Basic experience with employee training
    Prerequisites: None
    CPE Credits: Management Services (1)
    Location: Amelia Ballroom 1
    NARPM Certified!
  • Simplifying Move-ins and Move-outs Click to Expand/Collapse
    You know just how much work goes into a single tenant move-in or move-out. Account information must be tracked and updated. Letters must be sent. Security deposits have to be received or refunded. In some cases, inspections must be performed and service issues completed. It's a lot. If you feel overwhelmed by the work required to complete the move-in or move-out process, this session is just for you! We'll teach you how to utilize features in Rent Manager that simplify and consolidate these events into easy and intuitive workflows. You'll even learn how to customize these workflows to your specific needs!

    Session Objectives:
    • Fully customize and implement the new "move-in" wizard
    • Fully customize and implement the new "move-out" wizard

    Session presented by: Nick Drzycimski - Account Manager

    Track: Administration
    Difficulty Level: Intermediate
    Requirements: Basic experience moving tenants in and out
    Prerequisites: None
    CPE Credits: Specialized Knowledge and Applications (1)
    Location: Amelia Ballroom 2-3
    NARPM Certified!
  • Predicting the Future with Forecast Reports Click to Expand/Collapse
    No one can predict the future, but the new Profit & Loss Forecasting report comes pretty close! Rent Manager lets you establish your own prediction models that take into consideration rent charges and escalations, lease renewals, vacancies, and more - all to provide future financial analytics. In this session, you'll discover how to take advantage of this awesome new report to see how your business will be doing in the future. Just make sure you don't touch the "future you" while running this report or you might cause a break in the space-time continuum - Great Scott!
     
    Session Objectives:
     
    • Identify the purpose of forecast reporting
    • Define appropriate prediction models to match your business needs
    • Apply the prediction model and draw conclusions from forecasting reports
    • Understand how forecasts can be used in tandem with your budgets

    Session presented by: Kyle Schweikert - Senior Business Analyst

    Track: Accounting
    Difficulty Level: Intermediate
    Requirements: Basic experience with leases, occupancy, and financial reports
    Prerequisites: None
    CPE Credits: Accounting (1)
    Location: Amelia Ballroom 4
    NARPM Certified!
  • Rent Manager Call Center Click to Expand/Collapse
    Is inconsistent phone traffic harming the productivity of your team? Is being on call ruining your life? You are not alone. In this session, you’ll learn about our newest offering – Rent Manager Call Center. We aim to provide your business with a professional service of trained staff to be an important part of your 24/7 phone solution! These professionals simplify your business workflow, ensure a quality customer service experience, and quickly address urgent requests, especially in those difficult after-hours situations. Most importantly, the calls and service issues gathered by your “virtual” call center will be integrated directly into your Rent Manager database. If your phone is ringing off the hook, come see how the Rent Manager Call Center can relieve your phone-related headaches with little more than the flip of a switch.

    Session Objectives:
    • Understand the services offered by the Rent Manager Call Center
    • Examine how call data gets integrated into our Rent Manager database
    • Identify "next steps" to start utilizing this new service

    Session presented by: Jeremy Aspen - President of Wistar Group

    Track: Integrations
    Difficulty Level: Beginner
    Requirements: None
    Prerequisites: None
    CPE Credits: None
    Location: Magnolia G
    NARPM Certified!


Tuesday, October 23rd from 6:00 PM to 10:00 PM
  • Shipwrecked! Social Event Click to Expand/Collapse
    Ahoy Matey! You're invited to our swashbucklin' pirate party! Amelia Island was once an easy target for pirates, bootleggers, and smugglers. For centuries, the area with its inland waters and deep natural harbor was a haven for pirates and a perfect spot to bury treasure. And for one fantastic evening, we're returning the island to its piratical roots, giving RMUC attendees a first-hand opportunity to soak up some history, hilarity, and delicacies at our Premier Social Event. Come and experience a pirate's night out with dinner, drinks, and entertainment! A bounty of fun awaits ye Tuesday night at our Shipwrecked Social Event!
    Track: Other
    CPE Credits: None
    Location: The Beach


Wednesday, October 24th from 8:30 AM to 9:45 AM
  • Official State of the Manufactured Housing Industry Click to Expand/Collapse
    The pairing of 'manufactured housing & land lease communities' is like 'love & marriage' - as they have long gone and done well together! This presentation is the only one offered anytime, anywhere by anyone, covering both segments of this type factory, affordable housing & lifestyle.

    Session Objectives:
    • Examine the performance statistics and emerging trends characteristic of the NEW ERA paradigm shift, since the turn of the century, from housing distribution via independent (street) MHRetailers, to in-community new home sales and seller-financing.
    • Learn how manufactured housing has rebounded from 49,789 new homes shipped in 2009, 92,902 year end 2017, & is now headed for 100,000+ by year end 2018, maybe even 200,000 by year end 2022

    Session presented by: George Allen, CPM, MHM - President & Owner of GFA Management

    Track: Business Strategies
    Difficulty Level: Intermediate
    Requirements: Basic experience in manufactured housing
    Prerequisites: None
    CPE Credits: Management Services (1)
    Location: Magnolia Ballroom A
    NARPM Certified!
  • Property Manager Gathering Click to Expand/Collapse
    Do you manage properties? Then this networking session was designed just for you! Spend the hour rubbing elbows with your management peers from all over the country and hear how they're utilizing Rent Manager to change the way they do business. This is a great opportunity to exchange advice and experiences with users just like you.
    Session presented by: Jeremy Moore - Manager of Sales & Account Management

    Track: Property Management
    Difficulty Level: Intermediate
    Requirements: Experience as a property manager
    Prerequisites: None
    CPE Credits: None
    Location: Magnolia E-F
    NARPM Certified!
  • Pet Management: Risks, Revenue Opportunities and Assistance Animal Compliance Click to Expand/Collapse
    Pet Management for Property Management: Related Risks, Revenue Opportunities and Assistance Animal Compliance Managing pet-friendly properties is both rewarding and risky for Property Managers. How can you better manage the risks to reap more of the rewards? PetScreening.com™ is a FREE, secure way for you to collect household pet and assistance animal records while also streamlining your pet/animal policies. This session will demonstrate how our service can add a layer of third-party liability protection, help validate assistance animal accommodation requests, and generate substantial pet-related revenue opportunities.

    Session Objectives:
    • Learn about a comprehensive pet/animal screening process that can help better manage your risk and provide an added layer of liability protection when dealing with pets/animals
    • Understand the nuances surrounding HUD, ADA and the Fair Housing Act pertaining to assistance animals and how to maintain compliance with these laws.
    • Discover how to establish a pet policy that has the potential to generate substantial pet-related revenue opportunities

    Session presented by: John Bradford - Founder of PetScreening.com

    Track: Integrations
    Difficulty Level: Beginner
    Requirements: None
    Prerequisites: None
    CPE Credits: None
    Location: Magnolia G
    NARPM Certified!
  • Advanced Import/Export Strategies Click to Expand/Collapse
    Report Writer makes it easy to build new reports on-the-fly, but did you know it can be used to perform batched updates to your database? Join this session to discover how to use Report Writer to generate export files that can be re-imported into Rent Manager to instantly update hundreds or even thousands of records at once! We’ll show you how to write “export” reports that could potentially save you hours of tedious data entry each month.

    Session Objectives:
    • Understand how Report Writer can be used as an export tool
    • Write reports designed to update preexisting Rent Manager data
    • Export these reports as CSV files and then re-import them to update the database

    Session presented by: Julie Kuhn - Director of Professional Services

    Track: Power User
    Difficulty Level: Advanced
    Requirements: Basic experience with imports/exports
    Prerequisites: None
    CPE Credits: Specialized Knowledge and Applications (1)
    Location: Amelia Ballroom 1
    NARPM Certified!
  • Self-Help 101 Click to Expand/Collapse
    Rent Manager has continually evolved and expanded for over 30 years. There is so much to learn about this software and its capabilities - so where do you even start? This session is all about learning how to use available resources to find quick answers to your Rent Manager questions. By utilizing available "help" resources and tracking new learning opportunities through our marketing campaigns, you can quickly find the answers you need in a timely manner. We'll also provide helpful tips on how to customize program features to make Rent Manager easy for anyone to master!

    Session Objectives:
    • Fully utilize the Rent Manager Help File and other free resources
    • Utilize customizations that help simplify Rent Manager for new users
    • Take advantage of Rent Manager offerings that can improve your knowledge

    Session presented by: Ashley Jones - Rent Manager Sales

    Track: Administration
    Difficulty Level: Beginner
    Requirements: None
    Prerequisites: None
    CPE Credits: None
    Location: Amelia Ballroom 2-3
    NARPM Certified!
  • Report Investigation Strategies Click to Expand/Collapse
    Learning to read and interpret the reports in Rent Manager is an invaluable skill. And when reports don't match, you must be able to locate the nature of the discrepancy—but where do you start? In this eye-opening session, we'll explore the proper way to compare reports for a variety of purposes. You'll learn proven step-by-step strategies that even our own Support Team use to troubleshoot report discrepancies and bring balance to your books!

    Session Objectives:
    • Examine different reports that are often compared to each other
    • Practice troubleshooting strategies to find discrepancies
    • Identify proper resolution strategies based on found discrepancies

    Session presented by: Chris Griesinger - Director of Implementation and Training

    Track: Accounting
    Difficulty Level: Intermediate
    Requirements: Basic accounting experience
    Prerequisites: None
    CPE Credits: Accounting (1)
    Location: Amelia Ballroom 4
    NARPM Certified!
  • Cleaning Up Your Digital Storefront Click to Expand/Collapse
    Do you feel like your website is bland, confusing, or just plain basic? Your website is often a prospect's first impression of your business, so let us help you put your best digital foot forward! Over the years we've developed tons of websites for property management companies, and in this session, we'll share some of our secrets to creating robust websites that are beautiful, functional, and easy to navigate. We promise you'll leave this session with a better understanding of how to take your company's website to the next level.

    Session Objectives:
    • Examine best practices for choosing "home page" content
    • Explore content strategies that are believed to improve search engine optimization (SEO)
    • Establish the "DOs" and "DO NOTS" of good website design

    Session presented by: Krystin Jansen - Professional Services Web Team Leader

    Track: Leasing & Marketing
    Difficulty Level: Intermediate
    Requirements: Basic experience managing websites
    Prerequisites: None
    CPE Credits: Specialized Knowledge and Applications (1)
    Location: Magnolia B-C
    NARPM Certified!


Wednesday, October 24th from 10:15 AM to 11:30 AM
  • Best Practice Click to Expand/Collapse
    If you've been in property management for any length of time, you've most likely encountered some incredibly challenging situations. If you haven't yet... just wait. This fun and engaging session will feature a seasoned, time-tested, owner/manager/instructor sharing the best practices developed from some of those crazy days and give you the opportunity to learn from industry experience. Whether it pertains to occupancy standards, pool rules, or even a resident threatening your staff, she has ideas/practices/tips on all that and more.

    Session Objectives:
    • Examine "tough" problems that occur in property management
    • Explore potential solutions and the consequences of those choices
    • Identify general best practices for property management professionals

    Session presented by: Lisa Marvin - CEO of Essence Property Management, Inc.

    Track: Business Strategies
    Difficulty Level: Beginner
    Requirements: None
    Prerequisites: None
    CPE Credits: Management Services (1)
    Location: Magnolia Ballroom A
    NARPM Certified!
  • Leasing Agent Gathering Click to Expand/Collapse
    Calling all leasing agents—this networking session is just for you! How do you get prospects to sign leases with your business? What strategies do you employ to get tenants to renew their leases? Come share your ideas and hear what other leasing agents across the country are doing to help secure tenants and grow their business!
    Session presented by: Abbie Huffman - Business Development Manager

    Track: Leasing & Marketing
    Difficulty Level: Intermediate
    Requirements: Experience as a leasing agent
    Prerequisites: None
    CPE Credits: None
    Location: Magnolia B-C
    NARPM Certified!
  • Make Ready Made Easy Click to Expand/Collapse
    Just how quick is your make-ready process? It's about to get a whole lot quicker! Our "Make Ready Board" provides a fantastic dashboard that lets you see all of your rental units currently in the "make-ready" stage and the current progress for each unit. This session will explain how to create a comprehensive make-ready process in Rent Manager and then monitor the work done at these units. You'll also learn how to develop a comprehensive alert system to keep all employees on the same page on these make-ready units for a faster turnaround.

    Session Objectives:
    • Understand the purpose of the Make Ready Board
    • Establish the "actions" of the make-ready process
    • Create, assign, and complete make-ready workflows
    • Identify tips and best practices related to this feature

    Session presented by: Chris Griesinger - Director of Implementation and Training

    Track: Property Management
    Difficulty Level: Intermediate
    Requirements: Basic experience managing unit "make-ready"
    Prerequisites: None
    CPE Credits: Specialized Knowledge and Applications (1)
    Location: Magnolia E-F
    NARPM Certified!
  • ILoveLeasing + Rent Manager Click to Expand/Collapse
    Lindsay Torkelson will be presenting ILoveLeasing.com® Apartment Customer Relationship Management software, developed by Spherexx.com®. Using data from a Spherexx.com case study on lead nurturing, she will demonstrate how this tool, combined with a seamless integration with Rent Manager Property Management Software, can streamline daily workflow and increase occupancy.

    Session Objectives:
    • Explore the purpose and value of the products/services offered by Spherexx
    • Learn to utilize these tools to streamline workflow and increase occupancy
    • Examine the seamless API integration with Rent Manager

    Session presented by: Lindsay Torkelson - Senior Account Manager (ILoveLeasing)

    Track: Integrations
    Difficulty Level: Beginner
    Requirements: None
    Prerequisites: None
    CPE Credits: None
    Location: Magnolia G
    NARPM Certified!
  • Future Forum Click to Expand/Collapse
    We work hard to keep Rent Manager cutting edge, and so much of our innovation is born from your suggestions and feedback. If you want a sneak peek at what the future holds for Rent Manager, then join this open forum led by Dave Hegemann, President and CEO, as well as Tony Little, Chief Technology Officer. This forum will dive deeper into the feature announcements made during the keynote address and Dave and Tony will share their insights into the future of our product. This is a great opportunity to gaze into the crystal ball of Rent Manager and perhaps even influence the direction of our flagship software!
    Session presented by: Dave Hegemann and Tony Little - CEO and CTO of LCS/Rent Manager

    Track: Power User
    Difficulty Level: Intermediate
    Requirements: Basic experience with Rent Manager
    Prerequisites: None
    CPE Credits: None
    Location: Amelia Ballroom 1
    NARPM Certified!
  • Perfecting Your Report Batches Click to Expand/Collapse
    Reports provide the insight we need to make better business decisions. It's also true that different employees need to examine different collections of reports. As an administrator, it's your job to make sure the right reports are available to the right employees at the right time - but how? In this session, we'll examine strategies to help you improve, streamline, and in some cases, automate the reports that your staff uses each day to succeed in their roles.

    Session Objectives:
    • Examine strategies to tailor and simplify the reporting suite for specific users
    • Build report collections that provide key information to key job functions
    • Simplify the reporting process to guarantee reports are always generated correctly
    • Automate the reporting process to guarantee reports are always received on time

    Session presented by: Patrick OHearn - Channel Partner Manager

    Track: Administration
    Difficulty Level: Intermediate
    Requirements: Basic experience with running reports
    Prerequisites: None
    CPE Credits: Specialized Knowledge and Applications (1)
    Location: Amelia Ballroom 2-3
    NARPM Certified!
  • Going Cashless with your Receivables Click to Expand/Collapse
    We all want to collect money, but let's face it, cash is a liability nowadays. It's hard to track. It's time-consuming to deposit. And in some cases, cash-on-hand can even be a security risk. We offer a ton of great ways for you to collect receivables without holding onto cash or even checks. Join this session to learn how you can safely and efficiently collect tenant payments without taking on the risk of cash exchanging hands.

    Session Objectives:
    • Set up Tenant Web Access to help tenants pay online
    • Enable Cash Pay to let tenants pay cash without you having to handle cash
    • Use the RM Check Scanner to electronically deposit checks and money orders

    Session presented by: Camille Brigano - Rent Manager Sales

    Track: Accounting
    Difficulty Level: Beginner
    Requirements: None
    Prerequisites: None
    CPE Credits: Accounting (1)
    Location: Amelia Ballroom 4
    NARPM Certified!


Wednesday, October 24th from 12:45 PM to 2:00 PM
  • Managing Your In-House Maintenance Team in Rent Manager Click to Expand/Collapse
    You will learn, in the course of this presentation, how to manage the entire maintenance process from start to finish. This includes collecting service issues from residents, assigning them to your maintenance technicians, scheduling work, communicating with residents, billing for work, and even collecting feedback to make strategic decisions about your maintenance department. This session is presented by Pierce Stepp from Common Properties Management Cooperative; he has a proven track record for effectively managing in-house maintenance, and he'll show you how you can too - all through Rent Manager!

    Session Objectives:
    • Examine "collection points" for service requests
    • Customize Service Manager features to fit your business needs
    • Explore ways to provide service in the field
    • Establish strategies issue tracking, follow-up, and billing

    Session presented by: Pierce Stepp - Property Manager

    Track: Business Strategies
    Difficulty Level: Intermediate
    Requirements: Basic experience with service issues, leases, and user defined fields
    Prerequisites: None
    CPE Credits: Management Services (1)
    Location: Magnolia Ballroom A
    NARPM Certified!
  • From Zero to Website in 60 Minutes Click to Expand/Collapse
    Everyone wants an eye-catching and functional business website, but not everyone has the time or money to make one from scratch. Does that sound like you? Then join this session to learn more about the Web Template Suite. This easy-to-use designer tool helps you quickly craft a stylish and responsive website. And better yet, these sites can be easily connected to Unit Availability and Apply Now - two features that let prospects search for available units for rent in your database and then submit an electronic application. You'll be amazed at what can be accomplished in just 60 minutes with the Web Template Suite.

    Session Objectives:
    • Learn to use the Site Manager web tool to create web pages
    • Set up Unit Availability to help prospects search your site for vacancies
    • Set up Apply Now to help prospects submit electronic applications

    Session presented by: James Gibbs - Software Development Team Lead

    Track: Leasing & Marketing
    Difficulty Level: Beginner
    Requirements: None
    Prerequisites: None
    CPE Credits: Specialized Knowledge and Applications (1)
    Location: Magnolia B-C
    NARPM Certified!
  • Reducing Tenant Delinquencies Click to Expand/Collapse
    Delinquencies can paralyze a property management company. If your tenants don't seem particularly motivated to pay their rent each month, this session is just for you! Reducing delinquencies is all about constant communication with your tenants, convenient payment options, and a consistently enforced late fee policy. And thankfully, all of these things can be managed, and sometimes even automated, within Rent Manager! We'll show you how to take advantage of available features that can improve collections each month!

    Session Objectives:
    • Automate delinquency alerts to tenants through Rent Manager
    • Set up multiple, convenient ways for tenants to pay rent
    • Run meaningful reports to track the improvement of your collections

    Session presented by: Kyle Schweikert - Senior Business Analyst

    Track: Property Management
    Difficulty Level: Intermediate
    Requirements: Basic experience with receivables collection
    Prerequisites: None
    CPE Credits: Specialized Knowledge and Applications (1)
    Location: Magnolia E-F
    NARPM Certified!
  • Utility Billing with PayLease Click to Expand/Collapse
    Are you billing back utilities to residents? Do your properties have submeters? If so you don't want to miss this session, PayLease will cover how Resident Billing and Utility Expense Management integrates with Rent Manager 12. You will learn how Resident Billing services help you recoup utility costs for occupied and vacant units and how the UEM services offload the utility AP process, saving you time and money.

    Session Objectives:
    • Understand how Utility Expense Management and Resident Billing contribute to the success of your company
    • Identify how PayLease specializes in Submetering
    • Review the customized resident statements with a breakdown of utility charges
    • Explore how PayLease seamlessly integrates with Rent Manager

    Session presented by: Matt Amoia & Annette Lasota - CCO (PayLease) and Rent Manager Specialist (PayLease)

    Track: Integrations
    Difficulty Level: Beginner
    Requirements: None
    Prerequisites: None
    CPE Credits: None
    Location: Magnolia G
    NARPM Certified!
  • Financial Report Writer Symposium Click to Expand/Collapse
    This session is intended for experienced users of Financial Report Writer (FRW). If you already know the basics of designing a financial report, then it's time to take your knowledge (and creativity) to the next level. In this session, we'll showcase innovative ways to apply the tools and scripting functions available in FRW to create some truly unique reports for your office. The advanced tips and tricks demonstrated in this session will no doubt open your eyes to what is possible within Financial Report Writer.

    Session Objectives:
    • Apply advanced settings to control what is accessible in a financial report
    • Employ advanced scripting into your reports to perform a variety of functions
    • Review report samples that highlight unconventional approaches to report design

    Session presented by: Brian Mueller - Senior Development Manager

    Track: Power User
    Difficulty Level: Advanced
    Requirements: Basic experience with Financial Report Writer
    Prerequisites: None
    CPE Credits: Specialized Knowledge and Applications (1)
    Location: Amelia Ballroom 1
    NARPM Certified!
  • Critical Customizations for Mixed Portfolios Click to Expand/Collapse
    If you manage a mixed portfolio, you're all too familiar with the feeling of being pulled in a dozen directions. Here's the truth: each industry has its own comprehensive list of expectations and requirements, so how do you sort that out in a single program? Join this session to learn how to fully customize Rent Manager to the needs of your mixed portfolio. Discover the property-specific customizations that can alter the look-and-feel of the program as you jump from property to property. Imagine a perfectly tailored Rent Manager experience as you jump from a commercial building to a residential one, then to a student housing complex and finally an HOA!

    Session Objectives:
    • Track industry-specific data with user defined fields
    • Create customized interfaces to support your industry
    • Manage user access to these customized interfaces

    Session presented by: Frank Jung - Software Development Team Leader

    Track: Administration
    Difficulty Level: Intermediate
    Requirements: Basic experience managing mixed portfolios
    Prerequisites: None
    CPE Credits: Specialized Knowledge and Applications (1)
    Location: Amelia Ballroom 2-3
    NARPM Certified!
  • Preparing for an Audit Click to Expand/Collapse
    Does the thought of an audit make your heart skip a beat? While audits are never a fun experience, some advanced preparation can really make the process smoother and relatively painless. In this session, we'll provide you with a better understanding of what auditors typically look for, and how you can prepare your database in advance to hold up to your auditor's scrutiny. Even if you are not undergoing an audit or have reason to believe you'll be audited any time soon, this class offers a number of best practices to ensure your accounting is in order at all times!

    Session Objectives:
    • Discuss what auditors typically look for during an audit
    • Examine the reports that you can run to help the auditor
    • Make necessary corrections to your business data based on the results of these reports
    • Explore best practices that can improve the likelihood of a quick and painless audit

    Session presented by: Ali Hinkle - Training Manager

    Track: Accounting
    Difficulty Level: Intermediate
    Requirements: Basic accounting experience
    Prerequisites: None
    CPE Credits: Auditing (1)
    Location: Amelia Ballroom 4
    NARPM Certified!


Wednesday, October 24th from 2:30 PM to 3:45 PM
  • Embracing Resident Complaints Click to Expand/Collapse
    Handling complaints from residents can range from difficult to downright demoralizing. However, negative feedback can offer more valuable information than compliments if we can get past our involuntary responses to criticism. This session breaks down reasons for our own discomfort and dislike of confrontation. We’ll then discuss ways to get beyond it to extract the positives from the negative.

    Session Objectives:
    • Discuss the ways in which people who are willing to share their experience, good or bad, are a valuable resource
    • Identify and understand our natural responses to confrontation and criticism
    • Develop a plan in advance to allow for more effective response in the moment
    • Learn to look for the useful insights in the negative situations

    Session presented by: Susan Meyer - Operations and Marketing Manager for Mid Continent Management

    Track: Business Strategies
    Difficulty Level: Beginner
    Requirements: None
    Prerequisites: None
    CPE Credits: Management Services (1)
    Location: Magnolia Ballroom A
    NARPM Certified!
  • Automating Resident Screening Helps Achieve Your Business Goals Click to Expand/Collapse
    Quality resident screening improves your bottom line. Automating your resident screening process improves point of lease closing ratios. But, how can you leverage your resident screening company to help reduce training cost, improve reputation management and reduce the risk of unwanted litigation? AmRent, Rent Manager’s preferred resident screening partner, will demonstrate unique features and benefits of our fully integrated solution and share how using our screening services can help you achieve your business goals. This session will be interactive and FUN!

    Session Objectives:
    • Understand how to set up and "run" AmRent screening reports
    • Learn your compliance obligations when accessing resident screening consumer reports
    • Gain knowledge about industry trends and how AmRent's screening services can help you meet your company initiatives

    Session presented by: Ashli Allen - RM Sales Liason and Team Lead (AmRent)

    Track: Leasing & Marketing
    Difficulty Level: Beginner
    Requirements: None
    Prerequisites: None
    CPE Credits: None
    Location: Magnolia B-C
    NARPM Certified!
  • Getting Rent Rolled Click to Expand/Collapse
    You want rent rolls? We got rent rolls. The "Rent Roll" reports in Rent Manager (say that three times fast) provide a ton of great information about your properties and tenants. Do you understand what each report is trying to tell you? This session examines all of the available "rent roll" reports in detail and best practices for using them. We promise these reports are... never going to give you up... never going to let you down.

    Session Objectives:
    • Examine the purpose of several "rent roll" reports
    • Explore the effective use-cases of each report
    • Troubleshoot frequently asked questions regarding these reports

    Session presented by: Nick Drzycimski - Account Manager

    Track: Property Management
    Difficulty Level: Intermediate
    Requirements: Basic experience with Rent Manager
    Prerequisites: None
    CPE Credits: Specialized Knowledge and Applications (1)
    Location: Magnolia E-F
    NARPM Certified!
  • Self-Showing: Lead to Lease Automation Click to Expand/Collapse
    “The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency.” - Bill Gates

    Let’s learn automation together with Rently, the leading self-showing provider. We will explore how thousands of companies nationwide have magnified their efficiency through Rently’s self-showing and application process integrated with Rent Manager.

    Session Objectives:
    • Describe Self-Showing and its benefits
    • Explain how Rently integrates with Rent Manager for Self-Showing
    • Go over hardware used to access a property (Lockbox, Smarthome, Blue) and the benefits of each
    • Review the application process
    • Examine success stories

    Session presented by: Jared East & Andre Sanchez - Product Manager (Rently) and Keyless Division Manager (Rently Keyless)

    Track: Integrations
    Difficulty Level: Beginner
    Requirements: None
    Prerequisites: None
    CPE Credits: None
    Location: Magnolia G
    NARPM Certified!
  • How do I take advantage of Rent Manager's API? Click to Expand/Collapse
    Rent Manager 12 offers an Application Programming Interface (API) so that developers can write separate programs capable of communicating with your Rent Manager database. Over the last year, our partnerships and integrated vendors have exponentially expanded - all thanks to our API! Are you looking to tap into our existing vendor partnerships? Are you wanting to write an application yourself? Do you want to start a partnership between Rent Manager and another program you already use? This session will provide "next steps" for all of these questions and more!

    Session Objectives:
    • Gain a better understanding of current vendor partnerships with Rent Manager
    • Examine tools and help resources that can help you write your own API application
    • Learn about the process of introducing new vendors to the Rent Manager ecosystem

    Session presented by: Jeremy Yohner & Patrick O'Hearn - API Services Manager and Channel Partner Manager

    Track: Power User
    Difficulty Level: Overview
    Requirements: None
    Prerequisites: None
    CPE Credits: None
    Location: Amelia Ballroom 1
    NARPM Certified!
  • Unleashing Employee Performance Through Service Manager Click to Expand/Collapse
    You’re always looking for new ways to motivate employees and increase their productivity. Did you know the secret to tapping into the true potential of your staff may be hiding inside the Service Manager feature set? Project Manager is great for handling major service projects like move-ins and move-outs, but it’s also the perfect tool for office tasks and workflow management. Learn how to customize Service Manager to delegate office work, measure employee performance, and ensure that no task - no matter how large or small - falls through the cracks again!

    Session Objectives:
    • Customize Service Manager to help it effectively manage workflows
    • Translate employee tasks into memorized issues, recurring issues, and projects
    • Run reports to measure employee performance

    Session presented by: Chris Griesinger - Director of Implementation and Training

    Track: Administration
    Difficulty Level: Advanced
    Requirements: Basic experience with Service Manager
    Prerequisites: None
    CPE Credits: Specialized Knowledge and Applications (1)
    Location: Amelia Ballroom 2-3
    NARPM Certified!
  • Bill It Back, Baby! Click to Expand/Collapse
    There are many costs associated with managing and maintaining properties, but not all of those expenses are your responsibility. Rent Manager provides a comprehensive system to help you "bill back" certain expenses to your tenants or property owners. This makes it easy to offset certain business expenses, or better, collect a markup! This session examines how to set up the Billable Expenses feature in Rent Manager and how to get the most out of this useful tool.

    Session Objectives:
    • Enable "Billable Expenses" to allow for easy expense bill-back
    • Assign billable expenses to tenants or owners
    • Post billable expenses as new invoices
    • Examine other features that complement Billable Expenses

    Session presented by: Jay Stegner - Senior Implementation Consultant

    Track: Accounting
    Difficulty Level: Intermediate
    Requirements: Basic accounting experience
    Prerequisites: None
    CPE Credits: Accounting (1)
    Location: Amelia Ballroom 4
    NARPM Certified!


Wednesday, October 24th from 4:00 PM to 5:15 PM
  • Rent Manager Innovation Hall Power Hour Click to Expand/Collapse
    In lieu of traditional sessions, we’re hosting a networking blitz during the Innovation Hall Power Hour! Immerse yourself in all-things Rent Manager and prepare to have a good time. Grab a drink from the bar, share your feature requests on the Feature Central Wall, take your picture at the Social Station, challenge your peers to a game of super Connect Four or mega Jenga, and deck yourself head-to-toe in branded merchandise at the RMSwag Booth! Do all this and more during the Power Hour!
    Track: Other
    Difficulty Level: Beginner
    Requirements: None
    Prerequisites: None
    CPE Credits: None
    Location: Cumberland Ballroom


Thursday, October 25th from 8:30 AM to 9:45 AM
  • How to Create a Killer Culture Click to Expand/Collapse
    Learning to be a true manager can be a challenge. After all, you're responsible for keeping your employees engaged and happy - but how? Building a Killer Culture for your business takes careful planning, action, and understanding. The process can be similar to solving (or planning?) a murder! There are steps to follow, motives to track, and even some development and identification in the process. Through this class you'll learn how to build an amazing, cohesive team! Or maybe you'll discover that you missed your calling as a crime scene investigator - who knows! In this session, I'll share strategies I've used to retain and engage staff and build a culture where employees don’t feel like they want to kill each other anymore!

    Session Objectives:
    • Learn to identify talent and the tools that can be used to do this
    • Set expectations based off job requirements
    • Identify the motivations of your staff-relationships, money, carrots, etc.
    • Explore ways to develop employees and grow strengths based on identified information

    Session presented by: Wendy Kreis - Owner Broker for Vertical Focus Realty & Kearney Rental Pros

    Track: Business Strategies
    Difficulty Level: Beginner
    Requirements: None
    Prerequisites: None
    CPE Credits: Management Services (1)
    Location: Magnolia Ballroom A
    NARPM Certified!
  • Reputation Management Strategies Click to Expand/Collapse
    Word of mouth is one of the most powerful marketing tools. It can make your business, but it can also break it. So what are your clients saying about you? This session is all about monitoring and managing the reputation of your business. We'll provide insight on how to find and address what people are saying about you on external sites like social media. Furthermore, we'll examine creative ways Rent Manager can be used to solicit valuable feedback from your tenants, owners, etc. This information can help you protect the reputation of your business and how to improve your business image, if necessary.

    Session Objectives:
    • Examine ways to monitor and control your social media presence
    • Learn ways to deliver surveys that can pull feedback into Rent Manager
    • Create reports that examine the results of your surveys

    Session presented by: Kari Miller - Digital Marketing Coordinator

    Track: Leasing & Marketing
    Difficulty Level: Intermediate
    Requirements: Basic experience with social media
    Prerequisites: None
    CPE Credits: Specialized Knowledge and Applications (1)
    Location: Magnolia B-C
    NARPM Certified!
  • Tips and Tricks: Fee-based Management Click to Expand/Collapse
    So you've got Rent Manager calculating your management fees and owner distributions - what's next? Now it's time for you to leverage a ton of great tips and tricks that can help you operate your fee-based management company more efficiently. In this session, you'll discover how to take advantage of the embedded Rent Manager features that can simplify and streamline the day-to-day activities of your fee-based management company.

    Session Objectives:
    • Explore management fee and check setup options in more detail
    • Create fee and check setup templates
    • Use built-in transfer tools to sell properties from one owner to the next
    • Customize owner statements to the needs of your owners

    Session presented by: Sabrina Clore - Product Support Manager

    Track: Property Management
    Difficulty Level: Intermediate
    Requirements: Basic experience with fee-based management
    Prerequisites: None
    CPE Credits: Specialized Knowledge and Applications (1)
    Location: Magnolia E-F
    NARPM Certified!
  • Scripting Building Blocks for Master Architects Click to Expand/Collapse
    You've mastered the basics of scripting. You know where to put your commas and parentheses; you know how to adjust parameters; you even know how to embed functions within functions. You're ready to take your scripting to the next level, but how? There are two things you need to become a master scripter: a list of "building block" functions and a little creativity. In this session, you'll be exposed to a series of functions that can help you build advanced scripts for your letters, reports, etc.

    Session Objectives:
    • Examine a collection of scripting functions to see how they work
    • Apply those functions in various ways to produce "advanced" functionality

    Session presented by: Nathan Rapp - API Services Support

    Track: Power User
    Difficulty Level: Advanced
    Requirements: Intermediate experience with scripting
    Prerequisites: None
    CPE Credits: Specialized Knowledge and Applications (1)
    Location: Amelia Ballroom 1
    NARPM Certified!
  • Permission Management Lockdown Click to Expand/Collapse
    Your business data is sacred - so why are you not protecting it? Rent Manager includes hundreds of permissions that can control what each user can "see" and "do" in the program. Perfecting your permission management offers two significant perks to your business. First, it improves the security of your data. Second, it improves employee efficiency, because users can't accidentally open features of the program that they don't need in their job role. Join this session to learn all the tips, tricks, and best practices to controlling user access in Rent Manager.

    Session Objectives:
    • Understand general principles behind permission assignments
    • Create permission roles to simplify the assignment process
    • Examine "critical" permission and who should have (or not have) them
    • Utilize custom tabs to further control user access/visibility

    Session presented by: Jay Stegner - Senior Implementation Consultant

    Track: Administration
    Difficulty Level: Intermediate
    Requirements: Basic experience with Rent Manager
    Prerequisites: None
    CPE Credits: Specialized Knowledge and Applications (1)
    Location: Amelia Ballroom 2-3
    NARPM Certified!
  • Accountant Gathering Click to Expand/Collapse
    All accounting gurus are welcome for this networking session, where you'll have a chance to mingle with peers from all over the United States. This session is a great chance to ask your contemporaries how they handle specific accounting challenges so you can return home with new insights and best practices for managing the books of a management company.
    Session presented by: Ali Hinkle - Training Manager

    Track: Accounting
    Difficulty Level: Intermediate
    Requirements: Experience as an accountant
    Prerequisites: None
    CPE Credits: None
    Location: Amelia Ballroom 4
    NARPM Certified!


Thursday, October 25th from 10:00 AM to 11:15 AM
  • Avoid Burnout and Create a Better You Click to Expand/Collapse
    Property management can be a stressful environment. Many managers only survive a few years before becoming frustrated, depressed, and looking for another profession. This does not have to be you. This workshop will cover some life changes that will help you become more resilient, persistent and ultimately a better manager. You'll learn simple ways to protect your mind and body and even leverage technology in a way that prevents burnout rather than causing it!

    Session Objectives:
    • Explore the value of properly learning Rent Manager plus good practices for email management, mobile phone usage, etc.
    • Examine the benefits of continuing education, focused learning, and peer-to-peer industry learning
    • Identify incremental improvements that can be made to improve your physical health

    Session presented by: Jared Behrens - Co-Owner and General Manager (American Realty Property Management)

    Track: Business Strategies
    Difficulty Level: Beginner
    Requirements: None
    Prerequisites: None
    CPE Credits: Management Services (1)
    Location: Magnolia Ballroom A
    NARPM Certified!
  • Texting: 21st Century Communication Click to Expand/Collapse
    Everyone screens their phone calls and no one reads their emails. Texting is quickly becoming the only reliable way to reach a client and get a timely response. Rent Manager provides a comprehensive two-way texting system that makes it easy to have quick conversations with individuals or broadcast important messages to entire groups of people at once. Join this session to learn about the different features in Rent Manager that take advantage of texting and the reporting features that audit these important text interactions.

    Session Objectives:
    • Examine the effectiveness of texting as a communication medium
    • Send texts to individuals or entire groups at once
    • Track two-way texting through the Text Messaging Center
    • Send automated alerts in the form of text messages.

    Session presented by: Mai Nguyen - Software Developer

    Track: Leasing & Marketing
    Difficulty Level: Beginner
    Requirements: None
    Prerequisites: None
    CPE Credits: Specialized Knowledge and Applications (1)
    Location: Magnolia B-C
    NARPM Certified!
  • Getting Sky-High Value with Bird's Eye View Click to Expand/Collapse
    Bird's Eye View is a powerful, hidden-gem feature that lets you create interactive maps of your rental properties. These maps are excellent for both property managers and leasing agents who are interested in the physical layout of a property. Better yet, you can color-code these maps based on a variety of filters which transform Bird's Eye View into a surprisingly powerful reporting tool. Join this session to learn about one of the coolest Rent Manager features you didn't even know existed!

    Session Objectives:
    • Import aerial-view pictures of your properties into Rent Manager
    • Draw unit shapes and assign rentals to your map
    • Develop and apply custom overlays to provide visual reporting

    Session presented by: Kevin Boyer - Professional Services Support Specialist

    Track: Property Management
    Difficulty Level: Beginner
    Requirements: None
    Prerequisites: None
    CPE Credits: Specialized Knowledge and Applications (1)
    Location: Magnolia E-F
    NARPM Certified!
  • Power User Gathering Click to Expand/Collapse
    If you consider yourself a Rent Manager expert within your organization, regardless of role, we invite you to attend this special networking opportunity. We're rounding up Power Users from around the country to delve into advanced strategies within the Rent Manager platform. Interact with other Rent Manager aficionados and return from Amelia Island with some truly innovative ideas for your office.
    Session presented by: Lori Weaver - Director of Business Analysis

    Track: Power User
    Difficulty Level: Advanced
    Requirements: Advanced experience with Rent Manager
    Prerequisites:
    CPE Credits: None
    Location: Amelia Ballroom 1
    NARPM Certified!
  • Templating Your Tenant Communication Click to Expand/Collapse
    Consistent communication with your tenants is a sure-fire way to foster stronger relationships and increase retention, but who has the time to have a personalized dialogue with every resident? Scripted templates to the rescue! In this session, we'll examine how to fully utilize Letter Template Manager, Text Broadcast, and Phone Broadcast. These features let you save messages that can be customized based on the recipient. It's possible to have a personalized communication with all of your tenants at once - come see how!

    Session Objectives:
    • Learn to create "scripted" messages to streamline your communication
    • Examine features that let you send scripted messages through Rent Manager
    • Discover tips, tricks, and best practices for sending and tracking this communication

    Session presented by: Ryan Blumenschein - Premium Support

    Track: Administration
    Difficulty Level: Beginner
    Requirements: None
    Prerequisites: None
    CPE Credits: Specialized Knowledge and Applications (1)
    Location: Amelia Ballroom 2-3
    NARPM Certified!
  • Simple Ways to Reduce Accounting Errors Click to Expand/Collapse
    Is there a better feeling in this world than knowing your financial "books" are clean? Of course not! Rent Manager has a ton of simple, accounting-based features that can help streamline the entry of financial data while reducing mistakes. Discover the tips and tricks that can help you get a better handle on your finances. We promise you'll leave this session with new ideas on how to go back to the office and make your books squeaky clean.

    Session Objectives:
    • Examine "receivables" features that can reduce accounting errors
    • Examine "payables" features that can reduce accounting errors
    • Examine general best practices for tracking and maintaining financial data in Rent Manager
    • Identify user permissions and system preferences that can reduce accounting errors

    Session presented by: Kathy Worley - Senior Implementation Consultant

    Track: Accounting
    Difficulty Level: Beginner
    Requirements: None
    Prerequisites: None
    CPE Credits: Accounting (1)
    Location: Amelia Ballroom 4
    NARPM Certified!


Thursday, October 25th from 11:30 AM to 12:30 PM
  • Closing Ceremony Click to Expand/Collapse
    We're wrapping up RMUC.18 with our Closing Awards Ceremony. Think of it as our very own "Oscars," but instead, our Rent Manager crew will be giving out "Davie" awards. Come join us as we present awards to our most-worthy attendees. You don't want to miss this chance to be the star of the Rent Manager User Conference!
    Track: Other
    CPE Credits: None
    Location: Magnolia Ballroom D