Below is the current list of sessions that will be offered at the 2023 Rent Manager User Conference. Check back often for updates or session additions!

This year we have categorized the sessions by difficulty and business role. Use the filters to narrow the class list to sessions that match your interests.

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A Day In the Life of a CFO


Tuesday, October 24th at 12:45 PM
Advanced Track
Are you responsible for managing the financial health of your business? In this session, Chuck Stevens, Chief Financial Officer of LCS, will share his experiences using Rent Manager to oversee the financial state of a business. He’ll discuss reports you should review, how often, and what you should look for. He’ll also share ways for you to measure the performance of your business against other management companies and how to leverage that performance to keep growing your business.

Learning Objectives:
  • Identify key financial reports you should be running regularly and what you should be looking for.
  • Learn how to benchmark your management company against others to see how you stack up.
  • Discover how your performance impacts company valuation and why that matters to your business.
Presenter: Chuck Stevens
Presenter Job Title: Chief Financial Officer
Difficulty Level: Advanced
Requirements: General Accounting & Reporting Knowledge
Advanced Preparation: None
CPE Credits: Accounting (1.5)
NARPM Certified
Suggested Roles
Owner/CEO
Accountant

Accounting Showcase


Wednesday, October 25th at 02:30 PM
Accounting Track
Rent Manager is a robust accounting solution for your business, and we have equally powerful customers addressing financial needs through our software in amazingly creative ways. This session is meant to both celebrate and showcase these incredible accounting minds! Join this session to share your accounting strategies, techniques, preferences, and solutions with your peers! You can discuss how you prefer to handle certain financial situations or the reports you would like to review monthly. Whether you’re an accounting guru or a novice, we think everyone will leave this session inspired by the ideas shared in this class.

Learning Objectives:
  • Examine trends and considerations related to property management accounting.
  • Discuss Rent Manager features that aid in managing the finances of a portfolio.
  • Explore accounting strategies and best practices as described by your peers.
Presenter: Chuck Stevens
Presenter Job Title: Chief Financial Officer
Difficulty Level: Advanced
Requirements: Moderate Accounting Knowledge
Advanced Preparation: None
CPE Credits: None
NARPM Certified
Suggested Roles
Owner/CEO
Accountant

Affordable Housing Discussion


Tuesday, October 24th at 02:30 PM
Industry Discussions Track
If you have tenants that benefit from HUD or Section 8 subsidies, we invite you to join this open conversation about the industry of affordable housing. We’ll explore some hot topics facing this industry today and best practices for managing these properties in Rent Manager. We’ll also have time reserved to hear about the features you hope to see incorporated into Rent Manager that would make your life easier!

Learning Objectives:
  • Discuss hot topics in the affordable housing industry.
  • Share best practices for managing these properties in Rent Manager.
  • Identify opportunities for Rent Manager to support this industry further.
Presenter: Tony Little
Presenter Job Title: Chief Technology Officer
Difficulty Level: Advanced
Requirements: Management Experience In This Industry
Advanced Preparation: None
CPE Credits: None
NARPM Certified
Suggested Roles
Owner/CEO
Property Manager
Accountant
Service Technician
Leasing Agent
System Administrator

Association Roundtable


Tuesday, October 24th at 04:00 PM
Industry Discussions Track
If you’re managing associations, we invite you to assemble with your peers in this roundtable-styled discussion. This is an incredible opportunity to hear tips, tricks, best practices, and recommendations from others in your industry. Our team will help drive and moderate the discussion, but you will determine the overall direction of this session! If it concerns association management, it’s on the table for discussion!

Learning Objectives:
  • Discuss hot topics in the association industry.
  • Discover challenges that other professionals are facing in this industry.
  • Share tips, tricks, and best practices related to associations.
Presenter: Kendal Thompson
Presenter Job Title: Business Analysis Team Leader
Difficulty Level: Advanced
Requirements: Management Experience In This Industry
Advanced Preparation: None
CPE Credits: None
NARPM Certified
Suggested Roles
Owner/CEO
Property Manager
Accountant
Service Technician
Leasing Agent
System Administrator

Associations Networking


Wednesday, October 25th at 08:30 AM
Networking Track
Get ready to meet and mingle with fellow career-minded association management professionals at RMUC.23! Swap industry stories, share your favorite tips, and hear first-hand how other professionals are tackling today's association challenges in a dedicated networking space. Don't miss this chance to create authentic connections with industry peers - you never know who you might meet!
Presenter: John Hallack
Presenter Job Title: Marketing Team Leader
Difficulty Level: None
Requirements: None
Advanced Preparation: None
CPE Credits: None
Suggested Roles
Owner/CEO
Property Manager
Accountant
Service Technician
Leasing Agent
System Administrator

Automating & Streamlining Your Process Flow for Peak Performance


Tuesday, October 24th at 02:30 PM
Advanced Track
Rent Manager is a powerful property management software that helps property managers and landlords streamline their daily tasks and manage their properties effectively and efficiently. By combining Rent Manager with other software solutions, property managers can further automate their workflows and reduce the time spent on manual tasks. Rent Manager has provided several tools to allow users to accomplish their customized automation goals. These tools can be used in combination with no-code software and/or custom programming to integrate with other software. No-code solutions allow users to create custom workflows and automation without the need for coding knowledge or skills.

Learning Objectives:
  • Explore some examples of integrating Rent Manager with other software applications.
  • Discover no-code and low-code solutions that can help you automate your processes.
  • Explore how the step by step process of implementing a no-code solution.
Presenter: Curtis Dudley
Presenter Job Title: CEO
Difficulty Level: Advanced
Requirements: Strong RM Knowledge & Analytical Skills
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.5)
NARPM Certified
Suggested Roles
Owner/CEO
Property Manager
Accountant
Leasing Agent
System Administrator

Becoming a More Engaging Speaker


Wednesday, October 25th at 08:30 AM
Professional Development Track
Are you afraid of speaking in public? Do you get nervous around new people? Is it hard to express your thoughts in meetings? We tend to think great communicators are just born that way. But here’s the truth, developing confidence as a speaker has more to do with discipline than genetics. Chris Griesinger, Director of Customer Experience, will share tips and tricks he’s learned as a professional communicator. Chris has won numerous speaking awards over his career and owes it all to the techniques he learned from other great mentors. If you want to become a more confident speaker, join this session!

Learning Objectives:
  • Explore the psychology of an effective public speaker.
  • Identify negative communication habits and how to correct them.
  • Examine public speaking tips, tricks, and best practices.
Presenter: Chris Griesinger
Presenter Job Title: Director of Customer Experience
Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: Personal Development (1.5)
NARPM Certified
Suggested Roles
Owner/CEO
Property Manager
Accountant
Service Technician
Leasing Agent
System Administrator

Best Practices for Community Acquisitions


Wednesday, October 25th at 02:30 PM
Professional Development Track
Manufactured Housing is a rapidly growing industry. For your business to grow, your team must become proficient in acquiring new communities and quickly maximizing their performance. In this session, Steven Blank, CEO of Blank Optimization, will share his expert insights on developing a comprehensive and efficient onboarding plan for taking on new manufactured housing communities. Steven will discuss what you should be setting up in Rent Manager from both a financial and operational standpoint, which integrations and automations you should utilize, and even how to build confidence with investors and win new contracts. This is a must-attend session if you work in the manufactured housing sector!

Session Objectives:
  • Examine the KPIs of a high-performing manufactured housing community.
  • Identify best practices for setting up new communities in Rent Manager.
  • Review key RM automations and integrations that benefit manufactured housing.
  • Gain tips on how to persuade property owners to sign contracts with you.
Presenter: Steven Blank
Presenter Job Title: CEO
Difficulty Level: Intermediate
Requirements: Basic Experience with Manufactured Housing
Advanced Preparation: None
CPE Credits: Management Services (1.5)
NARPM Certified
Suggested Roles
Owner/CEO
Property Manager

Big Things Are Always Happening in Fair Housing


Tuesday, October 24th at 12:45 PM
Professional Development Track
Have you heard this camp fire ghost story? The one about the fair housing secret shopper - the nameless entity that is looking to catch you doing something wrong? In this session, Lisa Marvin, CEO of Essence Property Management, will talk about testing that is occurring in the industry. She’ll discuss important practices to have in place concerning fair housing and help you develop a plan so fair housing is interwoven into all that you do in the industry. Bring your fair housing challenge and we will look to rustle up some solutions!

Learning Objectives:
  • Examine the fair housing “testing” that is occurring in our industry.
  • Discover best practices for ensuring your business always operates within fair housing guidelines.
  • Provide answers to specific fair housing questions and the proper way to address those challenges.
Presenter: Lisa Marvin
Presenter Job Title: CEO and Partner
Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: Management Services (1.5)
NARPM Certified
Suggested Roles
Owner/CEO
Property Manager
Leasing Agent

Birdeye: The All-In-One Platform to Grow Occupancy and Thrive


Wednesday, October 25th at 02:30 PM
Partner Integrations Track
Birdeye is the highest-rated all-in-one reputation and customer experience platform for local businesses and brands. Over 100,000 businesses use Birdeye’s all-in-one platform to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow sales and thrive. In this session, we'll discuss how Birdeye can help your business and do a deep dive into the platform itself, with plenty of time for Q&A!
Presenter: Geno Ricci
Presenter Job Title: Senior Account Executive-Upmarket
Difficulty Level: Beginner
Requirements:
Advanced Preparation:
CPE Credits: None
NARPM Certified
Suggested Roles
Owner/CEO
Property Manager
Accountant
Leasing Agent

Booking Short Term Rentals


Tuesday, October 24th at 02:30 PM
Leasing/Marketing Track
Rent Manager continues to provide new features to support the short term rental (STR) industry. In this eye-opening session, you’ll discover how to set up your special rental rates and manage the reservation process through Rent Manager. You’ll even see how to take advantage of the Online Bookings tool, which lets renters book and pay for their rentals through a fully customized reservation website hosted by us!

Learning Objectives:
  • Examine Rent Manager features specifically relevant to the management of short term rentals.
  • Set up your short term rentals and configure their rates.
  • Configure and customize our bookings website to your business needs.
Presenter: Liz Maloney
Presenter Job Title: Training Specialist II
Difficulty Level: Intermediate
Requirements: Basic Experience Managing Short Term Rentals
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.5)
NARPM Certified
Suggested Roles
Owner/CEO
Property Manager
Leasing Agent
System Administrator

Bookkeeping Brush-Up


Thursday, October 26th at 08:30 AM
Beginner Track
A bookkeeper’s work is never done. Each day you’re processing payments, paying bills, tracking down transaction data, reconciling accounts, and even correcting mistakes as you find them. This session examines how to handle key bookkeeping tasks related to managing your receivables and payables. This is a fantastic course for anyone responsible for this work at the office or anyone looking to prepare themselves to pass the Rent Manager Bookkeeping Certification Test!

Learning Objectives:
  • Use search tools to locate financial data and answer accounting setup questions.
  • Enter common types of transactions.
  • Correct common transaction entry mistakes
Presenter: Lindsey Urs
Presenter Job Title: Training Manager
Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.5)
NARPM Certified
Suggested Roles
Property Manager
Accountant

Breezeway: Make Every Interaction Count


Wednesday, October 25th at 10:15 AM
Partner Integrations Track
Now more than ever, increasing tenant expectations requires a shift in focus to the quality of each interaction with your business. Join Matt Gresko of Breezeway as he takes a deep dive into how you can exceed expectations and differentiate your business by simply focusing on these interactions and their quality. Professionalizing how you handle the issues that inevitably arise matters – and done well, leads to delighted tenants that become advocates for your property management company.

Learning Objectives:
  • Learn the ideal tenant interaction from reporting to resolution of maintenance issues
  • Dive into tools property managers should be utilizing to exceed tenant expectations while differentiating ones business.
  • Learn how smart tech will give managers more bandwidth by automating tasks, maintenance, communications, etc.
  • Witness how Breezeway integrates with Rent Manager
Presenter: Matt Gresko
Presenter Job Title: Account Executive
Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: None
NARPM Certified
Suggested Roles
Owner/CEO
Accountant
System Administrator

Building a Brand


Thursday, October 26th at 08:30 AM
Leasing/Marketing Track
McDonald’s. Starbucks. Apple. These names immediately trigger brand recognition. You can instantly picture their logos, their buildings, their products, and the service experiences they provide. And while we can’t all lead up global, billion-dollar operations, branding can still play a key role in your business's success and continued growth. In this session, we’ll provide guidance on how to identify and establish a brand for your business. You’ll also learn how Rent Manager can be used to emphasize and even deliver on your brand promises.

Learning Objectives:
  • Learn basic strategies related to establishing a cohesive brand for your company.
  • Create a branded website to promote your business to potential tenants and/or owners.
  • Connect your brand to your Tenant and Owner Web Access web portals.
  • Add your logo and company information to letterheads and email.
Presenter: Kari Miller
Presenter Job Title: Business Intelligence Analyst
Difficulty Level: Intermediate
Requirements: Basic Marketing Experience
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.5)
NARPM Certified
Suggested Roles
Owner/CEO
Leasing Agent

Building the Ultimate Action Report for Your Staff


Wednesday, October 25th at 02:30 PM
Advanced Track
Imagine providing a report to your site managers each morning that tells them precisely what they need to get done and the priority of each task. In this session, you’ll learn how to script “actionable” reports that do just that! These reports scour your Rent Manager database for incomplete work, weigh those issues based on importance, and then prioritize the workload for your employees. Best of all, these reports can be scripted to identify problems and offer solutions based on your business rules! Join this session and discover how to automate and revolutionize your staff’s workload!

Learning Objectives:
  • Understand the strategic benefit of scripting action-based reports in Rent Manager.
  • Learn how to write scripts that identify “incomplete” work along with resolution steps.
  • Provide a weighted value to incomplete tasks in order to prioritize the workload for an employee.
Presenter: Chris Griesinger
Presenter Job Title: Director of Customer Experience
Difficulty Level: Advanced
Requirements: Scripting Knowledge
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.5)
NARPM Certified
Suggested Roles
Owner/CEO
System Administrator

Business Advice From Your Friendly Neighborhood I.T. Professional


Thursday, October 26th at 10:00 AM
Professional Development Track
As property management ventures further into the digital space, expanding your IT infrastructure becomes critical to your business success. You need systems and policies in place to protect your company from everything from performance issues to cyber threats. Join this class for advice on protecting your business data and staff from falling prey to malicious cyber attacks. We’ll even examine some of our IT products and services that can offer your business more peace of mind.

Learning Objectives:
  • Learn about the latest cyber-security threats and how to mitigate them.
  • Recognize best practices for developing IT systems and policies designed to maintain IT performance.
  • Discover IT products and services that can offer your business better protection.
Presenter: Nick Lorenz
Presenter Job Title: IT Consultant II
Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: None
NARPM Certified
Suggested Roles
Owner/CEO
System Administrator

Closing Your Books


Wednesday, October 25th at 08:30 AM
Accounting Track
Closing your books is an integral step in preserving the fidelity of your financial data. However, without a formal close process, there’s no guarantee that your reports are entirely accurate. This session will provide guidance on how to establish and enforce a customizable “close” process for your books. We’ll also examine reports that give insight into your company’s performance over the past year and procedural tips for handling adjustments that may need to be made to your books during or after the close period.

Learning Objectives:
  • Understand the importance of closing your books in maintaining accurate financial data.
  • Learn how to establish a formal “close” process which includes task assignments and deadlines.
  • Enforce your closed periods through Rent Manager preferences and permissions.
  • Identify reports that you should review periodically to confirm the accuracy of your data.
  • Identify the proper way to make corrections in a previously closed accounting period.
Presenter: Olivia Feldmann
Presenter Job Title: LEAD Program - Quality Assurance
Difficulty Level: Intermediate
Requirements: Basic Accounting Experience
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.5)
NARPM Certified
Suggested Roles
Accountant
System Administrator

Commercial (CAM) Reconciliations


Tuesday, October 24th at 12:45 PM
Accounting Track
Does the thought of manually reconciling another CAM account at the end of the year send a shiver down your spine? Then this session is for you. Rent Manager includes CAM reconciliation tools that can turn an otherwise time-consuming process into a few simple mouse clicks. In this session, we’ll show you how to properly set up, manage, and reconcile commercial maintenance, tax, and insurance charges based on the terms of your commercial leases. We have a truly flexible reconciliation tool, so come learn how to tailor it to the specific needs of your business!

Learning Objectives:
  • Set up general ledger accounts and charge types for handling commercial reconciliations.
  • Establish projected expense amounts for various "triple-net" expenses for the year.
  • Define tenant pro rata share percentages based on your commercial lease terms.
  • Perform reconciliations and provide statements to your commercial tenants.
Presenter: Warren Beeckman
Presenter Job Title: LEAD Program - Sales
Difficulty Level: Intermediate
Requirements: Basic Experience with Commercial Management
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.5)
NARPM Certified
Suggested Roles
Property Manager
Accountant

Commercial Networking


Tuesday, October 24th at 02:30 PM
Networking Track
Get ready to meet and mingle with fellow career-minded commercial management professionals at RMUC.23! Swap industry stories, share your favorite tips, and hear first-hand how other professionals are tackling today's commercial housing challenges in a dedicated networking space. Don't miss this chance to create authentic connections with industry peers - you never know who you might meet!
Presenter: John Hallack
Presenter Job Title: Marketing Team Leader
Difficulty Level: None
Requirements: None
Advanced Preparation: None
CPE Credits: None
Suggested Roles
Owner/CEO
Property Manager
Accountant
Service Technician
Leasing Agent
System Administrator

Commercial Roundtable


Wednesday, October 25th at 10:15 AM
Industry Discussions Track
If you’re managing commercial properties, we invite you to assemble with your peers in this roundtable-styled discussion. This is an incredible opportunity to hear tips, tricks, best practices, and recommendations from others in your industry. Our team will help drive and moderate the discussion, but you will determine the overall direction of this session! If it concerns commercial management, it’s on the table for discussion!

Learning Objectives:
  • Discuss hot topics in the commercial management industry.
  • Discover challenges that other professionals are facing in this industry.
  • Share tips, tricks, and best practices related to commercial management.
Presenter: Jeremy Moore
Presenter Job Title: Director of Sales
Difficulty Level: Advanced
Requirements: Management Experience in This Industry
Advanced Preparation: None
CPE Credits: None
NARPM Certified
Suggested Roles
Owner/CEO
Property Manager
Accountant
Service Technician
Leasing Agent
System Administrator

Conservice: Level Up by Scaling Back


Tuesday, October 24th at 04:00 PM
Partner Integrations Track
Centralizing utility management does more than save you money—it’s a surefire strategy for increasing retention. Learn how to leverage workflow automation to scale back repetitive and unsavory responsibilities like utility bill pay and resident support, and explore the ways that utility automation frees up your staff for more satisfying, higher value tasks.

Learning Objectives:
  • Learn the principles of property management centralization
  • Understand utility workflow automation and its impact on the industry
  • Explore the practicalities of integrating workflow automation with your workforce and the benefits that are inherently gained
Presenter: Luke Schafer
Presenter Job Title: Partnership Specialist - Integrations
Difficulty Level: Beginner
Requirements:
Advanced Preparation:
CPE Credits: None
NARPM Certified
Suggested Roles

Construction and Renovation Projects


Thursday, October 26th at 08:30 AM
Property Management Track
There are many moving pieces to any property renovation or construction project. You’re trying to keep your employees and contractors on the same page, collecting estimates and getting costs approved, and making sure the work gets done in the proper order and on time. It’s a lot! This session will examine how Rent Manager can step into these projects and provide much-needed organization and financial oversight.

Learning Objectives:
  • Learn how Project Manager can help organize all aspects of major construction and renovation work.
  • Use Rent Manager features to keep everyone involved in the project on task.
  • Define jobs to track the financial costs associated with each project.
  • Utilize reports to confirm the success of the project and to benchmark costs versus similar projects.
Presenter: Evan Grawe
Presenter Job Title: Product Support Team Leader - General
Difficulty Level: Intermediate
Requirements: Basic Project Management Experience
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.5)
NARPM Certified
Suggested Roles
Property Manager
Service Technician
System Administrator

Defending Your Balance Sheet


Wednesday, October 25th at 12:45 PM
Accounting Track
Balance sheets display the financial health of your managed properties. They are often requested by investors, lenders, and even board members to assess the overall performance of your management company. For this reason, your balance sheets need to be accurate and supported by other reports. In this session, we’ll examine how to “tie-out” your balance sheet to other key reports and how to troubleshoot common discrepancies between them.

Learning Objectives:
  • Understand the purpose of the Balance Sheet and its customizable report options.
  • Identify the reports that can tie-out the key numbers of your balance sheet.
  • Troubleshoot common discrepancies between these reports and the balance sheet.
Presenter: Carson Sotelo
Presenter Job Title: Senior Training Specialist
Difficulty Level: Intermediate
Requirements: Basic Reporting Experience
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.5)
NARPM Certified
Suggested Roles
Property Manager
Accountant

Digital Payments: The Key to Happy Residents & Operational Efficiency


Tuesday, October 24th at 02:30 PM
Accounting Track
There can be a large difference in the level of digital payment adoption among residents of different property management companies. While most are striving to engage their residents digitally to simplify both their experience and their team's efficiency, many have not found the level of success that they'd like to achieve. Join Zego and Rent Manager teams as they dive into the data to better understand the key factors impacting digital adoption and how ePay, powered by Zego provides a path towards a fully digital experience.

Learning Objectives:
  • Learn how a completely digital experience fuels resident engagement.
  • Discover how other operators are increasing digital payment adoption.
  • Review the need for choice and how it relates to resident satisfaction.
  • Witness how ePay, powered by Zego is critical to improving operational efficiency.
Presenter: Grace McIlhon
Presenter Job Title: Product Manager, Payments
Difficulty Level: Intermediate
Requirements: Basic Experience with Receivables Workflows
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.5)
NARPM Certified
Suggested Roles
Owner/CEO
Property Manager
Accountant
System Administrator

Edenred Pay: How to Transform your Accounts Payable Function into a Growth Engine


Thursday, October 26th at 08:30 AM
Partner Integrations Track
Growing your business isn’t easy in today’s uncertain economy. During this session, our panel of industry experts will reveal strategies that property management companies are using to successfully transform their accounts payable function into an engine for growth and competitive advantage. They’ll show you how to reduce overhead, free up working capital on existing revenues, deliver more value to the enterprise, and improve your visibility into cash flow and corporate spending.

Learning Objectives:
  • How outdated AP processes can hold property management firms back
  • Five ways AP can drive growth and competitive advantage in property management
  • An action plan for automating, optimizing, and monetizing your AP function
  • How to reduce fraud
Presenter: Sean Madigan
Presenter Job Title: Property Management Business Line Director
Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: None
NARPM Certified
Suggested Roles
Owner/CEO
Accountant
System Administrator

Embracing the Future of Property Management


Tuesday, October 24th at 02:30 PM
Professional Development Track
Change is inevitable, indisputable, and incredible! If you own a property management company, you have likely been slammed by a series of unfortunate events that are putting your business at risk of being unviable, unsustainable, and unprofitable. You face everything from crippling operating costs, the “great employee exit,” and even the confusion of the great technology boom. In this session, Jo-Anne Oliveri, Managing Director/Founder of ireviloution, will inspire you to rise up and take these challenges head-on while providing sage advice on how to overcome the many obstacles facing property management companies today!

Learning Objectives:
  • Understand the shifting climate of property management and how you can adapt.
  • Identify top threats to the success of your business and how to counteract each one.
  • Gain advice on recommended team structures, roles, and the technology you need to remain viable, relevant, and profitable.
Presenter: Jo-Anne Oliveri
Presenter Job Title: Managing Director/Founder
Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: Management Services (1.5)
NARPM Certified
Suggested Roles
Owner/CEO

Financial Report Writer 101


Wednesday, October 25th at 10:15 AM
Beginner Track
Do you want to build your own, customized financial statements? Maybe you want to omit certain GL accounts from your Profit & Loss report or add a custom calculation to a Balance Sheet. You can do all this and more through Financial Report Writer (FRW). This tool lets you build new statements from scratch or tweak preexisting reports to match your needs. Join this session to learn how to make a whole suite of financial statements that look and report exactly how you need.

Learning Objectives:
  • Understand the basic purpose and value of Financial Report Writer.
  • Learn the basic building blocks in the FRW designer that let you build financial data.
  • Discover how to “tweak” preexisting financial reports to meet your business needs.
Presenter: Brian Mueller
Presenter Job Title: Director of Software Development
Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.5)
NARPM Certified
Suggested Roles
Accountant
System Administrator

Finding and Hitting Your KPI's


Wednesday, October 25th at 10:15 AM
Advanced Track
Key Performance Indicators (KPIs) help measure the success of your management company. Common KPIs in property management include occupancy and rent collection rates, turnover time, tenant satisfaction, and more. These KPIs can be examined to benchmark your performance against your goals or industry averages. In this session, you’ll learn how to identify your organization's most critical KPIs and get Rent Manager to provide visibility into those metrics. Once you can see the status of your KPIs, you can take advantage of various features in Rent Manager to help your team hit, maintain, and even improve on those performance metrics.

Learning Objectives:
  • Identify the essential KPIs for your property management company.
  • Understand how to use Rent Manager to track and monitor those KPIs over time.
  • Learn how to analyze KPIs to make data-driven decisions for your business.
  • Discover Rent Manager features to improve performance and reach your KPI goals.
Presenter: Julie Kuhn
Presenter Job Title: Director of Professional Services
Difficulty Level: Advanced
Requirements: Experience Administrating Rent Manager
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.5)
NARPM Certified
Suggested Roles
Owner/CEO
System Administrator

Getting Started with Express


Tuesday, October 24th at 10:15 AM
Beginner Track
Rent Manager Express is the browser-based version of our software – no remote desktop connection is required! Express provides a powerful and intuitive way to manage your business from any web-enabled device. The best part is that Express is free for all Rent Manager Online users. So, if you’ve never seen Express or it’s been a while since you last checked it out, we invite you to start your conference with this exciting tutorial! We’ll highlight the expanding capabilities of Express and the features that make it truly unique!

Learning Objectives:
  • Understand the purpose of Rent Manager Express and the benefits it offers your business.
  • Learn to access and navigate the Express interface.
  • Take advantage of features that are unique to Express.
  • Explore customizations that can tailor Express to your business needs.
Presenter: Camille Brigano
Presenter Job Title: Sales Representative
Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: None
NARPM Certified
Suggested Roles
Owner/CEO
Property Manager
Accountant
Service Technician
Leasing Agent
System Administrator

ICYMI 2022 Feature Edition


Tuesday, October 24th at 12:45 PM
Beginner Track
Our development team is constantly improving the functionality of our software and adding new features based on your requests. The perpetual evolution of Rent Manager is exciting, but it can take work to keep up with all the changes. This session will examine new features and functionality introduced into Rent Manager in the last two years and how you can best take advantage of these new tools, options, and workflows.

Learning Objectives:
  • Discover how to enable email reply tracking in Rent Manager.
  • Examine recent enhancements to Tenant and Owner Web Access.
  • Review updates to CAM, custom wizards, bill approval, and more.
  • Identify other noteworthy features implemented in the last two years.
Presenter: Nick Drzycimski
Presenter Job Title: Sales Manager
Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: None
NARPM Certified
Suggested Roles
Owner/CEO
Property Manager
System Administrator

Improving the Tenant Experience


Wednesday, October 25th at 10:15 AM
Leasing/Marketing Track
Happy tenants are good for business. They tend to create fewer headaches, rent for longer periods, and become your word-of-mouth marketing heroes. Of course, there is no perfect formula for creating tenant happiness, but there is a strategy that tends to lead to success – consistency! Tenants crave consistency from their property managers. This session will examine how to leverage Rent Manager to provide consistent access, engagement, and communication with your tenants.

Learning Objectives:
  • Understand the impact of tenant experience on your retention, referrals, and reputation.
  • Implement/customize features that improve tenant engagement and convenience.
  • Use reports and tools to measure tenant experience KPIs such as satisfaction scores, response time to work orders, etc.
Presenter: Ashley Jones
Presenter Job Title: Sales Representative
Difficulty Level: Intermediate
Requirements: Basic CRM Experience
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.5)
NARPM Certified
Suggested Roles
Property Manager
Service Technician
Leasing Agent
System Administrator

Integrated Technology Forum


Thursday, October 26th at 08:30 AM
Industry Discussions Track
Rent Manager is more than just a powerful property management software; it’s also the gateway into a new world of third-party integrations. Our partners offer solutions to streamline your leasing, bookkeeping, service management, and everything in between! But with so many possibilities, where do you even begin? In this forum-styled event, we’ve invited several of our integrated partners to share insights about their services and what it’s like to integrate their solutions into Rent Manager. You will have the opportunity to ask these partners specific questions about their services or general questions about taking advantage of our integrations program in the first place! We promise you’ll leave this session with a better idea of how to take advantage of these integrated technologies to give your business a competitive edge.

Learning Objectives:
  • Discuss integrations that are available through Rent Manager partners.
  • Gain insights on how to go about leveraging these partnerships in the future.
  • Listen to the experiences of others who are using third-party solutions.
Presenter: Joe Easton
Presenter Job Title: Senior Channel Partner Manager
Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: None
NARPM Certified
Suggested Roles
Owner/CEO
Property Manager
Accountant
Service Technician
Leasing Agent
System Administrator

Introduction to rmAppSuite Pro


Tuesday, October 24th at 02:30 PM
Beginner Track
rmAppSuite Pro is our dedicated mobile app that can be downloaded to any Google or iOS device. It’s a suite of powerful features designed for maximizing employee productivity out in the field. This app connects to your live Rent Manager data, meaning any entries made through the app will be instantly visible to anyone using Rent Manager back at the office. This class is a grand introduction to rmAppSuite Pro for anyone unfamiliar with its capabilities.

Learning Objectives:
  • Discover the various feature sets of our mobile app.
  • Learn how to navigate and customize rmAppSuite Pro to your needs.
  • Perform a variety of “field tasks” with the app.
Presenter: Justin Scarbrough
Presenter Job Title: Software Developer II
Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: None
NARPM Certified
Suggested Roles
Owner/CEO
Property Manager
Service Technician
Leasing Agent
System Administrator

Journal Entry Best Practices


Tuesday, October 24th at 10:15 AM
Accounting Track
Journal entries are powerful, but with great power comes… you get the idea. There are times when journal entries are just what the doctor ordered. However, too often, journals get entered as band-aids that will only create more headaches down the road. This session explores the proper use cases for journal entries in Rent Manager. You’ll learn how to enter practical journals, delete and replace inappropriate journals, and establish workflows within Rent Manager to ensure that everyone with access to them properly uses them.

Learning Objectives:
  • Understand the business rules for creating journal entries in Rent Manager.
  • Examine the DO's and DO NOT's of entering journal entries.
  • Discover how to become your own journal entry auditor.
Presenter: Kim Cabreja
Presenter Job Title: Customer Success Specialist II
Difficulty Level: Intermediate
Requirements: Basic Accounting Experience
Advanced Preparation:
CPE Credits: Accounting (1.5)
NARPM Certified
Suggested Roles
Accountant

Latchel: Amazon approach to scaling maintenance operations


Wednesday, October 25th at 12:45 PM
Partner Integrations Track
Discover the secrets to scaling maintenance operations with the Amazon approach. Jen Sells will walk you through Latchel's playbook exclusively for Property Managers created by our Co-founder and COO, an ex-Amazonian with extensive experience in launching and managing operations, including Amazon Fresh and Amazon Prime logistics. Whether you have a small or large portfolio, this presentation is designed to help you convert chaos to order, optimize efficiency, and scale your business. Don't miss out on valuable insights and actionable best practices using real-life examples that will transform your maintenance operations.
Presenter: Luke Schafer
Presenter Job Title: Partnership Specialist - Integrations
Difficulty Level: Beginner
Requirements:
Advanced Preparation:
CPE Credits: None
NARPM Certified
Suggested Roles

Law and Order: Violations Feature Set


Wednesday, October 25th at 10:15 AM
Property Management Track
In property management, regulating and enforcing your Covenants, Conditions, and Restrictions (CC&R) is considered especially crucial. In Rent Manager, the dedicated tools that help you navigate the violations process are members of an elite squad known as the Violations feature set. In this session, we’ll show you how to establish your rules and regulations within Rent Manager and efficiently cite, escalate, and resolve violations from your tenants, homeowners, and more.

Learning Objectives:
  • Set up your CC&R within Rent Manager.
  • Cite, escalate, resolve, and even charge tenants for violations.
  • Track frequent offenders with violation-based reporting tools.
Presenter: Liz Maloney
Presenter Job Title: Training Specialist II
Difficulty Level: Intermediate
Requirements: Basic Experience Tracking Violations
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.5)
NARPM Certified
Suggested Roles
Property Manager
Service Technician

Make Ready Made Easy


Tuesday, October 24th at 10:15 AM
Property Management Track
A tenant just moved out! Each day the unit remains off the market is lost revenue. We need to turn this unit quickly, but completing a make-ready process takes a ton of work and coordination. In this session, you’ll discover how Rent Manager can help you manage the turnover process for your entire portfolio. You’ll learn to reduce your turnover time and ensure that maintenance issues never fall through the cracks again!

Learning Objectives:
  • Set up reports and alerts to keep tabs on your current turnover performance.
  • Utilize the Make Ready Board to stay on top of maintenance and administrative tasks.
  • Create work orders to track the financial impact of your turnover process.
Presenter: Lindsey Urs
Presenter Job Title: Training Manager
Difficulty Level: Intermediate
Requirements: Experience with Turnover Management
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.5)
NARPM Certified
Suggested Roles
Property Manager
Service Technician
System Administrator

Making (Better) Business Decisions w/Broad Management Group


Wednesday, October 25th at 10:15 AM
Professional Development Track
Strong businesses require strong decision-makers. Strong decision-makers require accurate data and the wisdom and confidence to use that information well. Join this class to unlock your inner strategist! Presented by Dov Shapiro, CFO of Broad Management, you'll learn more about Broad's success story and how Rent Manager has aided their growth over the last ten years. In this session, Dov will share the kinds of data that help him make critical business decisions and how he collects that data from Rent Manager. Most importantly, Dov will discuss how to mentally prepare yourself to make big decisions and how to avoid the biggest threat of all to your business – indecision!

Learning Objectives:
  • Explore Broad Management’s success journey and Rent Manager’s role in that growth.
  • Identify the most meaningful data to Broad and how they collect it.
  • Pull the Trigger! Become a decision-making superstar by learning why we tend to hesitate making decisions, the pitfalls of being indecisive, and how to get comfortable (and good!) at making decisions and empowering others to do the same.
Presenter: Dov Shapiro
Presenter Job Title: Chief Operating and Financial Officer
Difficulty Level: Intermediate
Requirements: Basic Property Management Experience
Advanced Preparation: None
CPE Credits: Management Services (1.5)
NARPM Certified
Suggested Roles
Owner/CEO
Accountant
System Administrator

Making the Most of Your Rent Manager Experience


Tuesday, October 24th at 04:00 PM
Professional Development Track
Our company wants to be more than just your software provider. We seek a true partnership with your organization because we measure our success by yours. To further this connection, we have so many services and support systems designed to help your staff take advantage of everything Rent Manager offers. In this session, you’ll hear from presenters in multiple departments and share advice on how to fully leverage our support, training, and professional and integrated services.

Learning Objectives:
  • Gain exposure to the various support systems and services offered by Rent Manager.
  • Discover insights on how to get the most value from each of these options.
Presenter: Patrick O'Hearn
Presenter Job Title: Director of Customer Support and IT Services
Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: None
NARPM Certified
Suggested Roles
Owner/CEO
Property Manager
Accountant
Service Technician
Leasing Agent
System Administrator

Managing Your Metered Utilities


Wednesday, October 25th at 08:30 AM
Property Management Track
Are you looking to bring your metered utility management in-house? Good news! Rent Manager includes features that make this possible and convenient. In this session, you’ll learn the basics of setting up utilities, collecting readings, and posting consumption-based charges to your tenants. If you have sophisticated calculation requirements (like blended rates, medical discounts, etc.), you’ll see how those calculations can be handled through the Metered Utilities Plus add-on.

Learning Objectives:
  • Explore the basics of setting up metered utilities in Rent Manager.
  • Collect meter readings and post utility charges based on consumption.
  • Discover how Metered Utilities Plus can handle advanced calculations and produce detailed usage information on statements.
Presenter: Craig Zutavern
Presenter Job Title: Director of Software Development
Difficulty Level: Intermediate
Requirements: Basic Understanding of Utility Billing
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.5)
NARPM Certified
Suggested Roles
Property Manager
Service Technician

Manufactured Housing Networking


Tuesday, October 24th at 12:45 PM
Networking Track
Get ready to meet and mingle with fellow career-minded manufactured management professionals at RMUC.23! Swap industry stories, share your favorite tips, and hear first-hand how other professionals are tackling today's manufactured housing challenges in a dedicated networking space. Don't miss this chance to create authentic connections with industry peers - you never know who you might meet!
Presenter: Kelsie Foster
Presenter Job Title: Marketing Team Leader
Difficulty Level: None
Requirements: None
Advanced Preparation: None
CPE Credits: None
Suggested Roles
Owner/CEO
Property Manager
Accountant
Service Technician
Leasing Agent
System Administrator

Manufactured Housing Roundtable


Tuesday, October 24th at 10:15 AM
Industry Discussions Track
If you’re managing manufactured housing properties, we invite you to assemble with your peers in this roundtable-styled discussion. This is an incredible opportunity to hear tips, tricks, best practices, and recommendations from others in your industry. Our team will help drive and moderate the discussion, but you will determine the overall direction of this session! If it concerns manufactured housing, it’s on the table for discussion!

Learning Objectives:
  • Discuss hot topics in the manufactured housing industry.
  • Discover challenges that other professionals are facing in this industry.
  • Share tips, tricks, and best practices related to manufactured housing.
Presenter: Mike Niebauer
Presenter Job Title: Business Development Manager
Difficulty Level: Advanced
Requirements: Management Experience In This Industry
Advanced Preparation: None
CPE Credits: None
NARPM Certified
Suggested Roles
Owner/CEO
Property Manager
Accountant
Service Technician
Leasing Agent
System Administrator

Marketing Your Units Online


Wednesday, October 25th at 02:30 PM
Leasing/Marketing Track
Internet Listing Sites (ILS) make it easy to market your available rentals to a larger customer base. We have significantly enhanced our ILS functionality within Rent Manager so that you can market your rentals across some of the industry's most popular ILS sites, including Zillow, Apartments.com, and more. This session will explore these enhancements and provide best practices to leverage this feature to expand your marketing reach.

Learning Objectives:
  • Learn how to set up your marketing data in Rent Manager to push to ILS sites.
  • Enable your ILS feed and control which units are sent to these listing sites.
  • Discover best practices for making your units more marketable on these sites.
Presenter: Nick Drzycimski
Presenter Job Title: Sales Manager
Difficulty Level: Intermediate
Requirements: Basic Marketing Experience
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.5)
NARPM Certified
Suggested Roles
Owner/CEO
Leasing Agent
System Administrator

Measuring Prospect Leasing Performance


Thursday, October 26th at 10:00 AM
Leasing/Marketing Track
How successful are we at converting prospects to tenants? How long does it take to complete our leasing cycle? What’s the available status of my rentals? This class can help you answer these critical questions surrounding your leasing process. In this session, we’ll look at reports that you should run regularly to identify prospect-related KPIs. Next, we’ll examine what you should be doing in Rent Manager each month to maximize the accuracy and effectiveness of these reports.

Learning Objectives:
  • Understand key performance indicators related to prospect leasing.
  • Identify reports you should consistently review for leasing performance.
  • Take advantage of Rent Manager features and best practices to fully leverage these reports.
Presenter: Warren Beeckman
Presenter Job Title: LEAD Program - Sales
Difficulty Level: Intermediate
Requirements: Basic Experience with Prospects and Leasing
Advanced Preparation: None
CPE Credits: Communications & Marketing (1.5)
NARPM Certified
Suggested Roles
Owner/CEO
Leasing Agent
System Administrator

Meet the Rent Manager Executive Team


Thursday, October 26th at 08:30 AM
Networking Track
This is your opportunity to meet and mingle with the Rent Manager Executive Team at RMUC.23! Start or strengthen ties with the team behind Rent Manager and RMUC in a dedicated networking space. Don't miss this chance to create authentic connections with members of our Executive Team!
Presenter: Dave Hegemann
Presenter Job Title: President & CEO
Difficulty Level: None
Requirements: None
Advanced Preparation: None
CPE Credits: None
NARPM Certified
Suggested Roles
Owner/CEO
Property Manager
Accountant
Service Technician
Leasing Agent
System Administrator

Multifamily Housing Networking


Wednesday, October 25th at 12:45 PM
Networking Track
Get ready to meet and mingle with fellow career-minded multi-family management professionals at RMUC.23! Swap industry stories, share your favorite tips, and hear first-hand how other professionals are tackling today's multi-family housing challenges in a dedicated networking space. Don't miss this chance to create authentic connections with industry peers - you never know who you might meet!
Presenter: Kelsie Foster
Presenter Job Title: Marketing Team Leader
Difficulty Level: None
Requirements: None
Advanced Preparation: None
CPE Credits: None
Suggested Roles
Owner/CEO
Property Manager
Accountant
Service Technician
Leasing Agent
System Administrator

Multifamily Housing Roundtable


Wednesday, October 25th at 08:30 AM
Industry Discussions Track
If you’re managing multi-family properties, we invite you to assemble with your peers in this roundtable-styled discussion. This is an incredible opportunity to hear tips, tricks, best practices, and recommendations from others in your industry. Our team will help drive and moderate the discussion, but you will determine the overall direction of this session! If it involves multi-family management, it’s on the table for discussion!

Learning Objectives:
  • Discuss hot topics in the multi-family housing industry.
  • Discover challenges that other professionals are facing in this industry.
  • Share tips, tricks, and best practices related to multi-family property management.
Presenter: Heather Barrow
Presenter Job Title: Business Development Manager
Difficulty Level: Advanced
Requirements: Management Experience In This Industry
Advanced Preparation: None
CPE Credits: None
NARPM Certified
Suggested Roles
Owner/CEO
Property Manager
Accountant
Service Technician
Leasing Agent
System Administrator

Online Applications Best Practices


Wednesday, October 25th at 12:45 PM
Leasing/Marketing Track
Apply Now is our integrated online application feature. Use it to automate applicant data collection, perform screenings, and even collect application fees. This is one of those must-have features for your business! Whether you’re new to Apply Now or you’ve been using it for a while, this session has something for everyone. Newcomers will see its potential firsthand and how to set it up from scratch. More experienced users will be exposed to tips, tricks, and best practices for implementing this powerful Rent Manager feature.

Learning Objectives:
  • Examine the benefits online applications (Apply Now) can offer your business.
  • Create application templates that are easy to complete and collect the information you need.
  • Automate resident screening and application fee collection through Apply Now.
  • Manage, revise, and void received applications as needed.
Presenter: Marty Beaugard
Presenter Job Title: Web Support Specialist
Difficulty Level: Intermediate
Requirements: Basic Experience with Online Applications
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.5)
NARPM Certified
Suggested Roles
Owner/CEO
Leasing Agent
System Administrator

Overcome Staffing Challenges with Call Center, Powered by Anequim


Wednesday, October 25th at 02:30 PM
Property Management Track
One of the best ways to overcome staffing challenges is to maximize the use of technology and improve efficiencies among your processes. A key component to review is how your handling inbound calls both during off hours and after. Join Gwenn and Jeremy Aspen of Anequim as they explore the Call Center, powered by Anequim and demonstrate the efficiency improvements that this service provides as well as the satisfaction improvements for both the resident and your staff.
Presenter: Gwenn Aspen
Presenter Job Title: Co-Founder & CEO
Difficulty Level: Intermediate
Requirements: Basic Experience Managing Properties
Advanced Preparation: None
CPE Credits: None
NARPM Certified
Suggested Roles
Owner/CEO
Property Manager
Accountant
Service Technician
Leasing Agent

Owning Your Owner Statements


Thursday, October 26th at 10:00 AM
Accounting Track
Providing owners with statements is an excellent way to keep them informed on the performance of their properties under your management. Unfortunately, these statements can sometimes create more questions than answers unless handled with care. In this session, we’ll help you become owner statement experts! Discover how to configure these statements for clarity and provide additional context to owners struggling to interpret their reports. You’ll even learn about different kinds of owner statements that we have available and how you can preset which owners get which report(s).

Learning Objectives:
  • Learn to interpret the Owner Statement so that you are comfortable answering questions about it.
  • Identify ways to tailor the Owner Statement to reduce owner questions in the first place.
  • Identify additional reports that support your Owner Statements.
Presenter: Tom Egge
Presenter Job Title: Implementation Consultant II
Difficulty Level: Intermediate
Requirements: Experience with Fee Based Management
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.5)
NARPM Certified
Suggested Roles
Accountant

Performing Field Inspections


Thursday, October 26th at 10:00 AM
Property Management Track
Are you looking to raise your game when it comes to field inspections? Rent Manager makes it easy to perform 100% digital inspections, eliminating the hassle of additional paperwork or managing photo and video files. In this session, you’ll learn how to tailor your inspection workflows on a property-by-property basis and then quickly complete those inspections in the field with our mobile app. A faster, simpler way to conduct inspections is just a few clicks away!

Learning Objectives:
  • Learn to create customizable inspection templates for different properties and units.
  • Utilize rmAppSuite Pro to complete field inspections with notes, photos, and video.
  • Deliver inspection reports that make an impact.
  • Streamline the inspection process with automated alerts.
Presenter: Zack Stephenson
Presenter Job Title: Implementation Consultant II
Difficulty Level: Intermediate
Requirements: Basic Experience Performing Inspections
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.5)
NARPM Certified
Suggested Roles
Property Manager
Service Technician
System Administrator

Power User Showcase


Tuesday, October 24th at 04:00 PM
Advanced Track
We are always amazed by the ingenuity of our customers. There are Rent Manager power users out there doing incredible things with our software, and this session is meant to place a spotlight on you! We are inviting power users to “show and tell” the incredible things they’ve done with and through Rent Manager. Bring your laptop and you can even show off your brilliant solutions live! But this session isn’t just restricted to power users. We encourage anyone seeking inspiration to join this class to see what these power users can do!

Learning Objectives:
  • Understand advanced capabilities of Rent Manager as demonstrated by power users.
  • Gain inspiration for how to customize Rent Manager to meet your business needs.
  • Connect with other Rent Manager users and discuss best practices for using the software.
Presenter: Jeremy Yohner
Presenter Job Title: API & Custom Development Manager
Difficulty Level: Advanced
Requirements: General Rent Manager Knowledge
Advanced Preparation: None
CPE Credits: None
NARPM Certified
Suggested Roles
Owner/CEO
Property Manager
Accountant
Service Technician
Leasing Agent
System Administrator

Power Users Networking


Thursday, October 26th at 10:00 AM
Networking Track
Get ready to meet and mingle with fellow Rent Manager Power Users at RMUC.23! Share your favorite Rent Manager tips, swap industry stories, and hear first-hand how other professionals are tackling today's challenges in a dedicated networking space. Don't miss this chance to create authentic connections with other Power Users- you never know who you might meet!
Presenter: John Hallack
Presenter Job Title: Marketing Team Leader
Difficulty Level: None
Requirements: None
Advanced Preparation: None
CPE Credits: None
Suggested Roles
Owner/CEO
Property Manager
Accountant
Service Technician
Leasing Agent
System Administrator

PropertyMeld: The Maintenance Control Room


Tuesday, October 24th at 10:15 AM
Partner Integrations Track
Take a leap into data visibility and control maintenance's impact on your bottom line. In this session, Ray Hespen, CEO of Property Meld, invites you to explore how pairing actionable oversight and data-driven automation puts you in the driver's seat of optimizing maintenance and igniting company profitability.

Key Takeaways:
  • Understanding of the Ladder of Maintenance Excellence.
  • Understanding the leading and lagging indicators that create your ultimate maintenance scoreboard to see exactly what is and is not working within your maintenance operation.
  • See how to leverage Property Meld's Insights to create a world-class maintenance experience.
Presenter: Ray Hespen
Presenter Job Title: Co-Founder & CEO
Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: None
NARPM Certified
Suggested Roles
Owner/CEO
Property Manager
Accountant
Service Technician
Leasing Agent

Rapid New Hire Onboarding Through Rent Manager


Tuesday, October 24th at 10:15 AM
Professional Development Track
You already know that employee turnover in the property management sector is high. For this reason, your newest employees must become productive quickly. This often means getting your staff comfortable with Rent Manager ASAP. But who has time to build a comprehensive training program? This session will describe how to create a low-cost, high-yield training solution for your business without full-time training staff. You may be surprised to discover how much Rent Manager can be used to help your team learn Rent Manager!

Learning Objectives:
  • Identify the essential components of a new hire onboarding program using Rent Manager.
  • Create effective training modules for new hires using both RM tools and Rent Manager University.
  • Customize Rent Manager to include more visibility into your standard operating procedures.
  • Evaluate the success of your onboarding program and identify areas for improvement.
Presenter: Chris Griesinger
Presenter Job Title: Director of Customer Experience
Difficulty Level: Intermediate
Requirements: Basic Experience Onboarding Employees
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.5)
NARPM Certified
Suggested Roles
Owner/CEO
Property Manager
System Administrator

Recruiting and Retaining Employees


Thursday, October 26th at 08:30 AM
Professional Development Track
Nothing impacts your business more than your hiring choices. An excellent employee can expand your company’s efforts and improve your bottom line. Conversely, bad employees poison your organization, costing you time, morale, and money. In this session, we’ll share insights on identifying and recruiting top candidates and, equally important, how to retain quality employees. If you have recruiting and HR responsibilities at your company, this is an excellent session to attend!

Learning Objectives:
  • Develop strategies to attract quality candidates to your workplace.
  • Improve your interview skills to identify your next new hire sooner.
  • Explore rewards, recognition, and talent development opportunities to engage your current workforce.
  • Examine why employees leave their jobs and how you can retain your top talent.
Presenter: Rachel Huizenga
Presenter Job Title: Director of Human Resources
Difficulty Level: Intermediate
Requirements: Basic Management Experience
Advanced Preparation: None
CPE Credits: Personnel / Human Resources (1.5)
NARPM Certified
Suggested Roles
Owner/CEO
Property Manager
System Administrator

Reduce Risk and Lower Costs with Renters Insurance Compliance Tracking


Tuesday, October 24th at 12:45 PM
Property Management Track
Do you require or plan to require renters insurance? Are you burdened with or facing challenges when verifying renters coverage? Are you seeing an increased cost in your commercial insurance? If so, then join Rent Manager and LeaseTrack to learn how enabling the built-in renters insurance tracking feature may be the solution you are looking for. Once you are tracking, you can further reduce risk by enforcing your insurance requirement through a master policy.

Learning Objectives:
  • Understand the importance of requiring renters insurance.
  • Learn industry trends and statistics related to insurance.
  • Discover the built-in renters insurance features.
  • Identify next steps to enforce compliance and reduce risk.
Presenter: Christian Thomas
Presenter Job Title: Channel Partnership Manager
Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.5)
NARPM Certified
Suggested Roles
Owner/CEO
Property Manager
Leasing Agent
System Administrator

Reducing Tenant Delinquencies


Wednesday, October 25th at 08:30 AM
Advanced Track
Delinquent tenants can paralyze the cash flow of a property management company. If your tenants don’t seem motivated to pay their rent each month, this session is meant for you. Reducing delinquencies is about consistent communication with tenants, convenient payment options, and consistently enforced late fee policies. Thankfully, this can be managed and sometimes even automated within Rent Manager! We’ll show you how to take advantage of available features to improve your monthly rent collection!

Learning Objectives:
  • Configure and automate your late fee structures in Rent Manager.
  • Learn how to automate delinquency notifications with tenants.
  • Provide tenants with multiple ways to conveniently pay their rent and other fees.
  • Identify reports that can help you measure and improve your delinquency metrics.
Presenter: Carson Sotelo
Presenter Job Title: Senior Training Specialist
Difficulty Level: Advanced
Requirements: Experience with Receivables Workflows
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.5)
NARPM Certified
Suggested Roles
Property Manager
Accountant
System Administrator

Rent Manager Roadmap and Feature Forum


Wednesday, October 25th at 12:45 PM
Advanced Track
The future is bright with Rent Manager! Our team is constantly developing new tools and features to extend the capabilities of our software. In this special, forum-styled event, you’ll hear from Dave Hegemann and Tony Little – the CEO and CTO of Rent Manager – about our software's future roadmap. This is your chance to get insider information about the long-term direction of Rent Manager and the decision-making that goes into each feature we develop.

Learning Objectives:
  • Examine the developmental roadmap for Rent Manager.
  • Review recently released Rent Manager features and their impact on your business.
  • Discuss newly announced features and address related questions.
Presenter: Dave Hegemann
Presenter Job Title: President & CEO
Difficulty Level: Advanced
Requirements: General Rent Manager Knowledge
Advanced Preparation: None
CPE Credits: None
NARPM Certified
Suggested Roles
Owner/CEO
Property Manager
Accountant
Service Technician
Leasing Agent
System Administrator

Rent Manager Rookie Networking


Tuesday, October 24th at 10:15 AM
Networking Track
Calling all Rent Manager rookies - get ready to meet and mingle at RMUC.23! If you’ve been a Rent Manager user for two years or less, this is your chance to swap industry stories, share your favorite tips, and connect with other new Rent Manager users in a dedicated networking space. Don't miss this chance to create authentic connections with industry peers - you never know who you might meet!
Presenter: Brooke Milazzo
Presenter Job Title: Product Marketing Specialist
Difficulty Level: None
Requirements: None
Advanced Preparation: None
CPE Credits: None
Suggested Roles
Owner/CEO
Property Manager
Accountant
Service Technician
Leasing Agent
System Administrator

Rent Manager Trivia Competition


Thursday, October 26th at 10:00 AM
Advanced Track
This will be a fun, gameshow-styled event with advanced Rent Manager trivia. We’ll invite a few people onstage to compete in a true battle of Rent Manager wits and knowledge! You can cheer them on while picking up clever tricks along the way. At the end of this event, only one person will be crowned the official Rent Manager Trivia Champion. Still, everyone will leave this event having learned new and exciting things about Rent Manager!

Learning Objectives:
  • Identify advanced features and functionalities through gameplay and interactivity.
Presenter: Chris Griesinger
Presenter Job Title: Director of Customer Experience
Difficulty Level: Advanced
Requirements: General Rent Manager Knowledge
Advanced Preparation: None
CPE Credits: None
NARPM Certified
Suggested Roles
Owner/CEO
Property Manager
Accountant
Service Technician
Leasing Agent
System Administrator

RentVision: Finding and Fixing the Broken Links in Your Marketing & Leasing Chain


Wednesday, October 25th at 08:30 AM
Partner Integrations Track
When occupancy suffers and leasing velocity slows, it's often marketing that takes the heat… “We need more leads!” But marketing, leasing, and revenue management are all intertwined, and any one of them could be to blame. With vacancy rates climbing and record levels of new construction finishing in 2023, being able to diagnose and solve vacancy issues has never been more important. In this session, we'll teach you how to find the real culprit behind your struggling communities and show you how to close the gaps, tighten up processes, and drive community level performance from afar.

Learning Objectives:
  • Identify the tools you’ll need to diagnose and solve vacancy issues from afar.
  • Discuss key benchmarks for property performance in the areas of marketing, leasing, and revenue management.
  • Know how to conduct a vacancy analysis to discover the true cause of poor performance.
Presenter: David Watson
Presenter Job Title: Founder & CEO
Difficulty Level: Intermediate
Requirements: None
Advanced Preparation: None
CPE Credits: None
NARPM Certified
Suggested Roles
Owner/CEO
Property Manager
Leasing Agent

Reporting 101


Wednesday, October 25th at 08:30 AM
Beginner Track
Rent Manager offers hundreds of reports to help analyze your business data from every possible angle. While having many choices is great, it can sometimes be overwhelming. If you feel like a novice regarding our giant collection of reports, this session is a must-attend! We’ll recommend a few, essential reports to keep on your radar while exploring tips, tricks, and other best practices related to reporting in Rent Manager.

Learning Objectives:
  • Learn how to read and interpret any Rent Manager report.
  • Identify essential reports that can help analyze key aspects of your business.
  • Examine ways to customize report output.
  • Learn ways to memorize, batch, and even automate reports to save time.
Presenter: Dave Hurtt
Presenter Job Title: Sales Representative
Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.5)
NARPM Certified
Suggested Roles
Owner/CEO
Property Manager
Accountant
Service Technician
Leasing Agent

Resident Screening Best Practices and Industry Trends


Tuesday, October 24th at 10:15 AM
Leasing/Marketing Track
Ensuring you find the right resident is a critical part of the prospecting process so join AmRent to learn about the screening features built into Rent Manager. Through a panel discussion, you'll hear the best ways to leverage screening features as well as best practices on how to use the provided reports.

Learning Objectives:
  • Discover how resident screening works inside Rent Manager.
  • Learn of the various settings, reports, and features that empower a unique experience.
  • Discuss how others are using this service to improve their prospecting process.
  • Identify your next steps in utilizing the built-in resident screening features.
Presenter: Ashli Allen
Presenter Job Title: Relationship Manager
Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.5)
NARPM Certified
Suggested Roles
Owner/CEO
Property Manager
Leasing Agent

Riding the Marketing Trail: Navigating the Latest Trends


Tuesday, October 24th at 04:00 PM
Leasing/Marketing Track
In this seminar, we will explore the latest trends and innovations in property management marketing. As property managers, we are constantly navigating a rapidly changing landscape of technologies, strategies, and best practices. This can feel like the wild west, with new players entering the game and old ones being pushed out. Navigating the wild west of property management marketing requires a combination of creativity, innovation, and adapability. By staying ahead of the latest trends and embracing new technologies, we can succeed in this exciting and challenging industry!

Learning Objectives:
  • Examine how digital marketing is transforming the industry.
  • Discover the importance of branding and storytelling in property management marketing.
  • Review the latest trends in property management technology, including smart home tech, artificial intelligence, and blockchain.
  • Discuss the importance of data-driven decision-making and how analytics can help us make better marketing decisions.
Presenter: Alexis Melton
Presenter Job Title: Training Specialist
Difficulty Level: Beginner
Requirements: Basic Marketing Experience
Advanced Preparation: None
CPE Credits: Communications & Marketing (1.5)
NARPM Certified
Suggested Roles
Owner/CEO
Leasing Agent
System Administrator

Scripting 101


Tuesday, October 24th at 04:00 PM
Beginner Track
Scripting is a command-based language in Rent Manager that lets you customize the output of letters, reports, recurring charges, and more. With just a little scripting knowledge, you can save yourself tons of time and improve the overall efficiency of your business. In this beginner-level class, you’ll learn the basic rules of scripting and gain confidence in writing and customizing scripted content in Rent Manager. No previous scripting knowledge is needed to participate in this session!

Learning Objectives:
  • Identify common use-cases for scripting.
  • Learn the basic rules of writing scripts in Rent Manager.
  • Produce basic letters and reports with customized scripts.
  • Explore other areas of Rent Manager where scripting can be used.
Presenter: Cheyenne Ward
Presenter Job Title: UX Analyst
Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.5)
NARPM Certified
Suggested Roles
Property Manager
System Administrator

Scripting 201


Thursday, October 26th at 10:00 AM
Beginner Track
This class picks up where the Scripting 101 session left off. Now that you have the basics under your belt, we’ll explore more intermediate-to-advanced scripting tactics. You’ll learn how to declare, store, and output variable values. You’ll also gain exposure to several advanced functions (like “IF” and “WHILE) that can provide more sophistication to your scripting output. We’ll even explore other places beyond letters and reports where scripting can significantly improve your Rent Manager experience!

Learning Objectives:
  • Utilize variables to simplify and customize scripts.
  • Introduce decision-making into your scripts with the “If” function.
  • Cycle through data for more sophisticated output using the “While” function.
Presenter: Cheyenne Ward
Presenter Job Title: UX Analyst
Difficulty Level: Intermediate
Requirements: Basic Scripting Knowledge
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.5)
NARPM Certified
Suggested Roles
Property Manager
System Administrator

Scripting Optimization Strategies


Thursday, October 26th at 08:30 AM
Advanced Track
Do your letters and reports take too long to run? How much time do you lose trying to carefully update these templates without breaking everything and having to call Support in defeat? The good news is that both issues can be addressed with the same solution – script optimization! Just because a script works doesn’t mean it’s effective or user-friendly. Our team has a ton of experience writing and organizing scripts for maximum efficiency, and in this session, we’ll share some of our secrets with you!

Learning Objectives:
  • Examine the general rules behind efficient and inefficient Rent Manager scripts.
  • Implement organizational strategies to make your scripts easier to manage and update.
  • Use scripting techniques to increase the overall performance of your templates.
Presenter: Tobias Friday
Presenter Job Title: Senior Product Expert
Difficulty Level: Advanced
Requirements: Moderate Scripting Knowledge
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.5)
NARPM Certified
Suggested Roles
System Administrator

Service Manager 101


Wednesday, October 25th at 02:30 PM
Beginner Track
Service Manager is a robust feature set within Rent Manager that helps you track, manage, and resolve maintenance issues easily. In this introductory class, we’ll show you how to create and assign work orders to technicians, bill for parts and labor costs, review service tickets out in the field and keep tenants and employees alerted to the progress of your maintenance work. You will be amazed at how easy service management can be through Rent Manager.

Learning Objectives:
  • Create and resolve service issues.
  • Organize your issues into filtered lists.
  • Bill tenants, owners, and vendors for service work.
  • Access service management features through rmAppSuite Pro.
  • Define automated notifications for your service issues.
Presenter: Andrew Nishimori
Presenter Job Title: Product Support Team Leader – General
Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.5)
NARPM Certified
Suggested Roles
Property Manager
Service Technician
System Administrator

Short Term Rental Roundtable


Wednesday, October 25th at 12:45 PM
Industry Discussions Track
If you’re managing short-term rentals, we invite you to assemble in this roundtable-styled discussion with your peers. This is an incredible opportunity to hear tips, tricks, best practices, and recommendations from others in your industry. Our team will help drive and moderate the discussion, but you will determine the overall direction of this session! If it concerns short-term rentals, it’s on the table for discussion!

Learning Objectives:
  • Discuss hot topics in the short-term rental industry.
  • Discover challenges that other professionals are facing in this industry.
  • Share tips, tricks, and best practices related to short-term rentals.
Presenter: Mike Niebauer
Presenter Job Title: Business Development Manager
Difficulty Level: Advanced
Requirements: Management Experience In This Industry
Advanced Preparation: None
CPE Credits: None
NARPM Certified
Suggested Roles
Owner/CEO
Property Manager
Accountant
Service Technician
Leasing Agent
System Administrator

Short Term Rentals Networking


Tuesday, October 24th at 04:00 PM
Networking Track
Get ready to meet and mingle with fellow career-minded short-term management professionals at RMUC.23! Swap industry stories, share your favorite tips, and hear first-hand how other professionals are tackling today's short-term rental challenges in a dedicated networking space. Don't miss this chance to create authentic connections with industry peers - you never know who you might meet!
Presenter: Sean McNamara
Presenter Job Title: Video Production Specialist
Difficulty Level: None
Requirements: None
Advanced Preparation: None
CPE Credits: None
Suggested Roles
Owner/CEO
Property Manager
Accountant
Service Technician
Leasing Agent
System Administrator

ShowMojo: Hard Data and Proven Techniques That Will Level Up Your Leasing Process


Tuesday, October 24th at 02:30 PM
Partner Integrations Track
We all know where the leasing market has been, but where is it going? And what’s the hard truth behind self-guided tours, in-person showings, and the myriad other techniques and tricks used in the leasing process? Leveraging data on half a million leased doors, we’ll go deep into historic trends, future indicators, and the latest innovations. We’ll also spin all that data into practical tips and techniques that can immediately be put to use.

Learning Objectives:
The course will deliver meaningful insights that may be (sometimes immediately) incorporated into leasing activities. These include analyses of:
  • The current and near future of the rental market, based on nation-wide, near-real-time market data.
  • Leasing performance (based on marketing attributes including photos, virtual tours, pets-policy, and more) that will provide real-world direction and opportunities.
  • A selection of leasing processes and their positive or negative impact on market times.
  • In-person showings versus self-guided tours, based on hard data (and the pros and cons that data uncovers).
Presenter: Peter Schuh
Presenter Job Title: Founder and CEO
Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: None
NARPM Certified
Suggested Roles
Owner/CEO
Property Manager
Leasing Agent
System Administrator

Simplify and Streamline Your AP with No-Cost Vendor Pay


Wednesday, October 25th at 10:15 AM
Accounting Track
Paying your vendors doesn't have to be complicated and it doesn't have to cost you either. Join AvidXchange as they demonstrate how you can easily pay vendors from within Rent Manager, at no-cost. They can also handle all of your invoice entry as well to further reduce the effort needed to manage your accounts payable.

Learning Objectives:
  • Learn how AP automation can improve your operations.
  • Discover the capabilities of the built-in AP automation features.
  • Experience the simplicity of No-cost Vendor Pay.
Presenter: Craig Grisez
Presenter Job Title: Senior Account Executive
Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.5)
NARPM Certified
Suggested Roles
Owner/CEO
Property Manager
Accountant
System Administrator

Single-Family Housing Networking


Wednesday, October 25th at 02:30 PM
Networking Track
Get ready to meet and mingle with fellow career-minded single-family management professionals at RMUC.23! Swap industry stories, share your favorite tips, and hear first-hand how other professionals are tackling today's single-family housing challenges in a dedicated networking space. Don't miss this chance to create authentic connections with industry peers - you never know who you might meet!
Presenter: John Hallack
Presenter Job Title: Marketing Team Leader
Difficulty Level: None
Requirements: None
Advanced Preparation: None
CPE Credits: None
Suggested Roles
Owner/CEO
Property Manager
Accountant
Service Technician
Leasing Agent
System Administrator

Single-Family Housing Roundtable


Thursday, October 26th at 10:00 AM
Industry Discussions Track
If you’re managing single-family homes, we invite you to assemble with your peers in this roundtable-styled discussion. This is an incredible opportunity to hear tips, tricks, best practices, and recommendations from others in your industry. Our team will help drive and moderate the discussion, but you will determine the overall direction of this session! If it concerns single-family homes, it’s on the table for discussion!

Learning Objectives:
  • Discuss hot topics in the single-family housing industry.
  • Discover challenges that other professionals are facing in this industry.
  • Share tips, tricks, and best practices for single-family home management.
Presenter: Patrick O'Hearn
Presenter Job Title: Director of Customer Support and IT Services
Difficulty Level: Advanced
Requirements: Management Experience In This Industry
Advanced Preparation: None
CPE Credits: None
NARPM Certified
Suggested Roles
Owner/CEO
Property Manager
Accountant
Service Technician
Leasing Agent
System Administrator

Spherexx: AI Revenue Management - Unleashing the Power of Science for Optimal Rents


Tuesday, October 24th at 12:45 PM
Partner Integrations Track
In this engaging presentation, we delve into the world of AI-driven revenue management for apartments. Discover how leveraging science-based algorithms can revolutionize your rental operations, enabling you to achieve revenue goals while attaining operational excellence. Explore the various facets of optimization, from new lease rent and renewal rent to lease expiration and hold times. Learn how to fine-tune unit-level amenities, optimize within your market, excel in new construction lease-ups, and maximize returns on renovation projects. Gain insights into navigating affordable housing and rent control regulations seamlessly.

Learning Objectives:
  • Unveiling the Advantages: Explore the benefits of algorithm-driven revenue management over traditional rules-based pricing approaches.
  • Breaking Free from Tradition: Understand the limitations of century-old rules-based pricing models and embrace the power of data-driven decision-making.
  • Empowering Apartment Shoppers: Discover how real-time data empowers prospective tenants to find apartment homes that perfectly align with their requirements and lifestyle.
Presenter: Dr. Amruth Sivalenka Ph.D.
Presenter Job Title: Senior Vice President of Revenue Management & Data Science
Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: None
NARPM Certified
Suggested Roles
Owner/CEO
Property Manager
System Administrator

Student Housing Networking


Wednesday, October 25th at 10:15 AM
Networking Track
Get ready to meet and mingle with fellow career-minded student housing management professionals at RMUC.23! Swap industry stories, share your favorite tips, and hear first-hand how other professionals are tackling today's student housing challenges in a dedicated networking space. Don't miss this chance to create authentic connections with industry peers - you never know who you might meet!
Presenter: Brooke Milazzo
Presenter Job Title: Product Marketing Specialist
Difficulty Level: None
Requirements: None
Advanced Preparation: None
CPE Credits: None
Suggested Roles
Owner/CEO
Property Manager
Accountant
Service Technician
Leasing Agent
System Administrator

Student Housing Roundtable


Wednesday, October 25th at 02:30 PM
Industry Discussions Track
If you manage student housing properties, we invite you to assemble in this roundtable-styled discussion with your peers. This is an incredible opportunity to hear tips, tricks, best practices, and recommendations from others in your industry. Our team will help drive and moderate the discussion, but you will determine the overall direction of this session! If it concerns student housing, it’s on the table for discussion!

Learning Objectives:
  • Discuss hot topics in the student housing industry.
  • Discover challenges that other professionals are facing in this industry.
  • Share tips, tricks, and best practices for student housing.
Presenter: Heather Barrow
Presenter Job Title: Business Development Manager
Difficulty Level: Advanced
Requirements: Management Experience in This Industry
Advanced Preparation: None
CPE Credits: None
NARPM Certified
Suggested Roles
Owner/CEO
Property Manager
Accountant
Service Technician
Leasing Agent
System Administrator

Task Management 101


Wednesday, October 25th at 12:45 PM
Beginner Track
Each day a hundred things compete for the attention of your staff. Phones are ringing, emails are pouring in, and maintenance requests are piling up. Keeping your team organized and on top of their daily responsibilities is mission-critical. Join this session to discover how Rent Manager can better organize your growing task lists. Learn how to integrate personal calendars, set reminders, and produce meaningful reports to keep your staff focused and on task!

Learning Objectives:
  • Examine how to create tasks, appointments, and reminders for employees.
  • Create task checklists that can be assigned to employees.
  • Utilize automated notifications to loop employees into important assignments and events.
Presenter: Olivia Feldmann
Presenter Job Title: LEAD Program - Quality Assurance
Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.5)
NARPM Certified
Suggested Roles
Owner/CEO
Property Manager
Leasing Agent
System Administrator

Tenant Tracking Tips & Tricks


Tuesday, October 24th at 02:30 PM
Property Management Track
Tenants. Residents. Customers. Clients. No matter what you call them, they represent the heart of your company. These people and/or businesses pay you rent and other fees, so it only makes sense that you would spend time carefully managing their records in Rent Manager. In this session, we'll explore a variety of tips, tricks, and best practices for tracking and managing tenant accounts. We'll even see how Rent Manager can be customized to better handle common workflows and other tasks related to your tenants.

Learning Objectives:
  • Discover best practices for tracking information and communication with your tenants.
  • Improve how you show and report on tenant data.
  • Customize Rent Manager to easily handle more involved workflows and data tracking.
Presenter: Zack Stephenson
Presenter Job Title: Implementation Consultant II
Difficulty Level: Intermediate
Requirements: Basic Experience with Tenants
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.5)
NARPM Certified
Suggested Roles
Property Manager

The Art of the Lease Renewal


Wednesday, October 25th at 08:30 AM
Leasing/Marketing Track
Tenant turnover costs are immense, so getting tenants to renew their leases is a great way to strengthen your bottom line. This session unpacks the strategies, best practices, and Rent Manager features that can help you become a master of the residential lease renewal process. You’ll learn how to identify tenants with expiring leases proactively, provide simple ways for them to renew, and get those renewals processed promptly. This class might be a game-changer if you spend much time managing the leasing process.

Learning Objectives:
  • Proactively identify tenants with upcoming, expiring leases.
  • Use Signable Documents to have tenants confirm if they plan to renew or move out.
  • Generate lease renewal offers for multiple tenants at once.
  • Explore opportunities to incentivize your tenants to renew leases with you.
Presenter: Evan Grawe
Presenter Job Title: Product Support Team Leader - General
Difficulty Level: Intermediate
Requirements: Basic Experience with Managing Renewals
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.5)
NARPM Certified
Suggested Roles
Property Manager
Leasing Agent

The Easiest Bank/CC Reconciliations of Your Life


Tuesday, October 24th at 04:00 PM
Accounting Track
Bank and credit card reconciliations have never been easier! We’ve introduced our new Bank Sync feature that can import transactions from your real-world bank and credit card institutions into Rent Manager with a single mouse click. In this session, we’ll walk you through the reconciliation setup. Then you’ll be shown how to import and match up transactions. Finally, you’ll learn how to troubleshoot common discrepancies sometimes discovered during these reconciliations.

Learning Objectives:
  • Complete electronic reconciliations with CSV files or automatically with Bank Sync.
  • Utilize tools and troubleshooting tips to correct reconciliation discrepancies.
  • Implement safeguards to prevent people from “breaking” your reconciliations.
Presenter: Tom Egge
Presenter Job Title: Implementation Consultant II
Difficulty Level: Intermediate
Requirements: Basic Experience with Reconciling Accounts
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.5)
NARPM Certified
Suggested Roles
Accountant

The Habits of Highly Successful RM Users


Tuesday, October 24th at 10:15 AM
Advanced Track
“How do other people do it?” This is the most common question that we get from customers. You don’t want to re-invent the wheel. You want confirmed best practices! In this session, we’ve assembled a power user line-up that includes Sam Hales (CEO of the Saratoga Group), Nicole Shouler (Associate Director from Eagle Rock Management), and Brian Cowger (COO of Matchbox Realty). Representing different property management industries, they are all thought-leaders when it comes to Rent Manager best practices. Join this session to get an answer to the number one question on your mind... how do other people do it?!

Learning Objectives:
  • Discover the areas of Rent Manager most utilized by our power user panel.
  • Learn about the reports these power users rely on to make business decisions.
  • Explore the approaches and workflows of these highly successful companies.
Presenter: Jeremy Moore
Presenter Job Title: Director of Sales
Difficulty Level: Advanced
Requirements: Experience Administrating Rent Manager
Advanced Preparation: None
CPE Credits: None
NARPM Certified
Suggested Roles
Owner/CEO
Property Manager
Accountant
Service Technician
Leasing Agent
System Administrator

The Power of Words


Wednesday, October 25th at 12:45 PM
Professional Development Track
Are you managing people... or leading people? Are the people in your company employees... or teammates? Are we busy... or productive? The words we use matter. They can completely change the way we answer these three questions. Our words shape our business culture and the mindsets of those around us. We live in a time when recruiting and keeping incredible teammates is key to our success. Join this inspirational session presented by Lisa Marvin, CEO and Partner of Essence Property Management, to learn how to use your words to make a difference that matters.

Learning Objectives:
  • Examine how we use our words and the impact.
  • Learn how to practice active listening.
  • Discover how to use the power of words ot make a positive difference at your company.
Presenter: Lisa Marvin
Presenter Job Title: CEO and Partner
Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: Personal Development (1.5)
NARPM Certified
Suggested Roles
Owner/CEO
Property Manager
Accountant
Service Technician
Leasing Agent
System Administrator

Tips & Tricks for Site Managers


Tuesday, October 24th at 04:00 PM
Property Management Track
Site Managers oversee the day-to-day operations of a property. These superhero employees juggle property maintenance, security, tenant relationships (and complaints), and even prospecting, all while operating within the site’s budgetary requirements. If any of these responsibilities are on your plate, join this session to see how Rent Manager can help you tackle your workload efficiently and effectively.

Learning Objectives:
  • Explore ways to streamline your property maintenance responsibilities in Rent Manager.
  • Explore ways to streamline your leasing and tenant relationship responsibilities in Rent Manager.
  • Explore ways to streamline your receivables and payables responsibilities in Rent Manager.
Presenter: John Hallack
Presenter Job Title: Marketing Team Leader
Difficulty Level: Intermediate
Requirements: Basic Experience Managing Properties
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.5)
NARPM Certified
Suggested Roles
Property Manager

Tracking Owner-Financed Loans in Rent Manager


Thursday, October 26th at 08:30 AM
Accounting Track
With Loan Manager, you no longer need a third-party program to manage your owner-financed loans. Rent Manager can help you define the loan terms, produce the amortization schedule, and post principal and interest charges to your tenants. We can even help you process additional payments or handle the unfortunate aftermath of a defaulted loan. This session will equip you with everything you need to manage your loans confidently.

Learning Objectives:
  • Understand the benefits of tracking your owner-financed loans in Rent Manager.
  • Learn how to define new loans and post them in Rent Manager.
  • Enter preexisting loans.
  • Handle additional loan payments and loan defaults.
Presenter: Kim Cabreja
Presenter Job Title: Customer Success Specialist II
Difficulty Level: Intermediate
Requirements: Basic Experience in Loan Management
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.5)
NARPM Certified
Suggested Roles
Accountant

Tracking Your Assets


Wednesday, October 25th at 12:45 PM
Property Management Track
Rent Manager makes it easy to track your valued assets – vehicles, washers, dryers, and even entire homes. You can track their maintenance needs, rent them out, and even automate their depreciation over time. In this session, you’ll learn how to set up assets as part of your property portfolios and take advantage of all the reporting benefits.

Learning Objectives:
  • Understand how to set up assets and link them to properties and units.
  • Learn how to rent assets to tenants and track asset maintenance and other costs.
  • Define and automate asset depreciation.
  • Run reports that provide insight on the status and performance of your assets.
Presenter: John Hallack
Presenter Job Title: Marketing Team Leader
Difficulty Level: Beginner
Requirements: Basic Experience with Managing Assets
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.5)
NARPM Certified
Suggested Roles
Property Manager
Service Technician
System Administrator

Training Roundtable


Tuesday, October 24th at 12:45 PM
Industry Discussions Track
If you’re responsible for onboarding new employees and helping them become productive members of the company, we invite you to join this special roundtable event. This is an incredible opportunity to hear tips, tricks, best practices, and recommendations from others in your industry. Our team will help moderate the conversation, but you will determine the overall direction of this session! If it has to do with training, it’s on the table for discussion!

Learning Objectives:
  • Discuss hot topics related to training tools, styles, and strategies.
  • Discover challenges that other trainers are facing in this industry.
  • Share tips, tricks, and best practices related to training, education, and new hire onboarding.
Presenter: Chris Griesinger
Presenter Job Title: Director of Customer Experience
Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: None
NARPM Certified
Suggested Roles

Trudi.ai: AI Powered Property Management


Thursday, October 26th at 10:00 AM
Partner Integrations Track
Join this panel discussion on the role of AI to solve challenges for single and multi-family companies in the residential space. Learn how the world’s first AI-powered virtual property assistant, Trudi®, can integrate with Rent Manager to increase your centralized or local team’s productivity and bottom line. See a demonstration of how the Trudi® Portal brings all your communication and workflows into an intuitive interface, which has been built from the ground up for property management teams. Best of all, since we know no two companies are alike, we’ll show you how you can quickly customize your preferences at a company, state or property level. Are you ready to join the Trudi® revolution?
Presenter: James Fox
Presenter Job Title: Co-Founder
Difficulty Level: Beginner
Requirements:
Advanced Preparation:
CPE Credits: None
NARPM Certified
Suggested Roles

Using the rmVoIP Phone System


Tuesday, October 24th at 12:45 PM
Leasing/Marketing Track
Did you know we built our enterprise-grade phone system from the ground up? It’s called rmVoIP and designed with Rent Manager users in mind. rmVoIP fully integrates with Rent Manager, providing phone pops, call recordings in history notes, and much more! If you’re looking to revolutionize the communication backbone of your business, this session is a must-attend! We’ll teach you how to use and manage this sophisticated phone system.

Learning Objectives:
  • Discover how rmVoIP integrates seamlessly with Rent Manager.
  • Utilize rmAppSuite Pro to make and receive phone calls.
  • Review powerful reports that measure phone usage.
  • Leverage advanced features related to the rmVoIP phone system.
Presenter: Nick Lorenz
Presenter Job Title: IT Consultant II
Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: None
NARPM Certified
Suggested Roles
Service Technician
Leasing Agent
System Administrator