Below is the current list of sessions that will be offered at the 2021 Rent Manager User Conference. Check back often for updates or session additions!

This year we have categorized the sessions by difficulty and business role. Use the filters to narrow the class list to sessions that match your interests.



A Beginner's Guide to Reporting

Wednesday, November 10th at 02:30 PM
Fundamentals
Rent Manager’s extensive suite of reports can help you analyze and conquer every part of your workday and business needs. This introductory course will give you the tools necessary to explore a report’s habitat, lifecycle, and customization potential as well as how to streamline reporting processes—memorizing, batching, and scheduling reports—to make your job easier. And did we mention how incredible reporting gets with Rent Manager Express?

Session Objectives:
  • Discover how to run and interpret any report in Rent Manager.
  • Generate custom reports through register lists and grid view.
  • Learn best practices for generating and delivering reports.
  • Memorize and automate reports to save time.
  • Access reports through Rent Manager Express.
Presenter: Andrea Wilkins
Presenter Job Title: Implementation Consultant
Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.5)
NARPM Certified

Suggested Roles
Owner/CEO
Property Manager
Accountant
Leasing Agent
System Administrator

A Masterclass in Move-Outs

Thursday, November 11th at 12:45 PM
Tenant Life Cycle
How would you describe your turnover process - a work of art? A dumpster fire? Rent Manager offers a ton of features that can help you streamline the administrative hassles of moving out tenants while simultaneously reducing the time it takes to make a unit ready for your next tenant. Join this session if you want to wrangle in your move-outs and minimize the cost of turnover on your business.

Session Objectives:
  • Utilize automated notifications to be aware of scheduled and completed move-outs.
  • Manage the make-ready process efficiently with the Make Ready Board.
  • Run reports that assess the effectiveness of your turnover efforts.
Presenter: Lindsey Urs
Presenter Job Title: Training Specialist
Difficulty Level: Advanced
Requirements: Basic Knowledge of the Move-Out Procedures of Your Business
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.5)
NARPM Certified

Suggested Roles
Property Manager
Accountant
Service Technician
Leasing Agent
System Administrator

Accounting for Your Assets

Thursday, November 11th at 02:30 PM
Accounting
Our Asset Management feature makes it easy to track key business assets like vehicles, washers, dryers, or even entire homes. You can quickly associate assets with specific properties and/or units, schedule routine maintenance, track the financial costs and gain of each asset, and rent assets out to your tenants. You can even track and automate the depreciation of these assets! Join this session if you want to master the accounting behind the assets that you manage!

Session Objectives:
  • Understand the differences between assets and unit records.
  • Create asset records.
  • Track and manage the finances on your assets.
  • Enable and automate depreciation for specific assets.
Presenter: Dan Browne
Presenter Job Title: Product Support Team Lead
Difficulty Level: Advanced
Requirements: Basic Knowledge of Assets in Your Own Portfolio
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.5)
NARPM Certified

Suggested Roles
Property Manager
Accountant
System Administrator

Accounting Roundtable

Friday, November 12th at 08:30 AM
Accounting
Calling all accounting experts! If you’re the “numbers” person at your office, please join us at this special networking event where you can share accounting advice and swap stories with your industry peers. We’ll have experts sharing their “go-to” Rent Manager reports, the main KPIs that are driving their business, and recommendations on how to handle complicated accounting challenges in Rent Manager. You’ll leave this session with a greater appreciation of the accounting minds that use Rent Manager each and every day!
Presenter: Chuck Stevens
Presenter Job Title: Chief Financial Officer
Difficulty Level: Advanced
Requirements: Strong Accounting Knowledge
Advanced Preparation: None
CPE Credits: None
NARPM Certified

Suggested Roles
Owner/CEO
Accountant
System Administrator

Become a Report Whisperer

Wednesday, November 10th at 10:15 AM
Accounting
Learning to read and interpret the reports in Rent Manager is an invaluable, time-saving skill. When reports don’t match, you must be able to locate the nature of the discrepancy—but where do you start? In this eye-opening session, we’ll explore expert techniques in comparing reports for a variety of purposes. You’ll learn proven, step-by-step strategies that our own Support team uses to troubleshoot report discrepancies and bring balance to your books. We promise you’ll leave this session with a newfound understanding of how our reports work and how to make them work for you!

Session Objectives:
  • Gain a better understanding of the reports you run each day.
  • Examine reports that are typically compared to each other.
  • Practice troubleshooting strategies to find discrepancies.
  • Identify proper resolution steps based on the found issues.
Presenter: Chris Griesinger
Presenter Job Title: Director of Customer Experience
Difficulty Level: Intermediate
Requirements: Basic Knowledge of RM Reports
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.5)
NARPM Certified

Suggested Roles
Owner/CEO
Property Manager
Accountant
Leasing Agent
System Administrator

BirdEye: Messaging - The Secret Sauce to Mastering Resident Communication

Friday, November 12th at 10:00 AM
Integrations
Effective and regular communication with residents is essential for running efficient and profitable properties. But, consistently delivering that level of engagement is easier said than done - especially when managing multiple properties, and the people in them, across different locations. In this session, you’ll learn why messaging is the new business essential for overcoming these challenges and how to leverage it to attract and retain more residents.

Session Objectives:
  • How to easily manage communication across every channel
  • Explore tools to be in closer communication with your residents
  • Learn how to deliver personalized service in every interaction / Utilize messaging to get valuable feedback
Presenter: Geno Ricci
Presenter Job Title: Upmarket Senior Account Executive, BirdEye
Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: None
NARPM Certified

Suggested Roles
Owner/CEO
Property Manager
Leasing Agent

Breezeway: Smarter Operations, More Data, and Happier Tenants

Thursday, November 11th at 02:30 PM
Integrations
Historically, property managers have filled their operational gaps with manual processes -- using paper checklists to perform quality assurance, and communicating issues through text threads -- work-arounds that over 40% of managers still use today. The majority of managers feel that operations will continue to be a critical area of their business moving forward. Delivering the detailed service that tenants demand is challenging, and without smart tools and processes, requires sifting through a never-ending flow of operational tasks; from scheduling work, coordinating teams, tracking details, and communicating with clients. This session will focus on ways where managers can automate the manual elements of their operations to ensure work doesn’t fall through the cracks, and to deliver the best experience to their tenants and owners.

Session Objectives:
  • Detail ways managers can drive operational efficiencies through scheduling, inspections, and work orders.
  • Share how property managers can track data for each individual unit; including conditional reports, photos, etc.
  • Discuss best practices for organized internal and external communication, and how to use smart messaging to meet the demands of renters and owners.
Presenter: Matt Barr
Presenter Job Title: Director of Sales, Breezeway
Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: None
NARPM Certified

Suggested Roles
Owner/CEO
Property Manager
Service Technician
Leasing Agent
System Administrator

Building a Winning Team Culture

Friday, November 12th at 10:00 AM
Professional Development
A wise man (Mike Tyson) once said, "Everyone has a plan ‘til they get punched in the mouth." Talking corporate strategy is great, but even our best laid plans can be quickly overturned by future unknowns. For example, how many of your future ideas and goals got tabled last year due to COVID? It's good to have plans, but having an enduring team culture is even better. What does it take to empower your staff to stand tall in the face of adversity? What holds them back from truly owning their roles? This class explores these questions while offering practical steps to building a more dynamic team culture that emphasizes personal ownership and professional development.

Session Objectives:
  • Review developmental models that attempt to explain employee motivation.
  • Explore the tenets of a Culture of Learning necessary to facilitate employee growth.
  • Identify the roadblocks within your teams that prevent this growth.
  • Eliminate these roadblocks to help employees reach their potential.
Presenter: Chris Griesinger
Presenter Job Title: Director of Customer Experience
Difficulty Level: Intermediate
Requirements: Basic Experience Leading Teams
Advanced Preparation: None
CPE Credits: Personnel / Human Resources (1.5)
NARPM Certified

Suggested Roles
Owner/CEO
Property Manager

Building Your Own Financial Reports

Thursday, November 11th at 08:30 AM
Administration
Even if you’re not yet a pro at Report Writer, we bet you’ve noticed that writing financial reports is a little different. For one, it doesn’t look like other reports. We know you want to take advantage of this incredible tool, and that’s why this session is dedicated to nothing but FRW. We’re exposing the most important aspects of this tool while learning its unique terrain so that you can both edit existing report templates and make your own from scratch. You’ll learn how to design visually pleasing reports with the built-in design tools, and employ backstage best practices to help up your report-writing game when it counts most.

Session Objectives:
  • Build financial reports from scratch or with a template.
  • Identify the key components of an FRW report.
  • Manage the aesthetic qualities of the report.
  • Learn a few tips and tricks to make your reports more dynamic.
Presenter: Nathan Rapp
Presenter Job Title: API Services Developer
Difficulty Level: Intermediate
Requirements: Basic Knowledge of Financial Reports
Advanced Preparation: None
CPE Credits: Accounting (1.5)
NARPM Certified

Suggested Roles
Accountant
System Administrator

Check Out These Suite Owner Reports

Friday, November 12th at 10:00 AM
Accounting
When it comes to Owner Reports in Rent Manager, we’re all a bit spoiled for choice, aren’t we? There are a lot. But what makes each one so special, and when should each be used? In this session, we’re comparing and contrasting all your stalwart favorites as well as our stable of new reports to help you master the strengths of each and better determine which to integrate further into your usual workflows. Not only will you then be able to implement best practices for your teams, but you’ll be better equipped to interpret these reports for owners as well.

Session Objectives:
  • Examine key owner-based reports in Rent Manager.
  • Learn the best reports to answer common business questions.
  • Interpret these reports for employees and property owners alike.
  • Discover best practices for running and delivering these reports.
Presenter: Kyle Schweikert
Presenter Job Title: Business Analysis Manager
Difficulty Level: Intermediate
Requirements: Basic Knowledge of Fee-based Management
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.5)
NARPM Certified

Suggested Roles
Owner/CEO
Property Manager
Accountant
System Administrator

Commercial Roundtable

Friday, November 12th at 08:30 AM
Business Development
Are you managing commercial properties in Rent Manager? If so, we invite you to attend this special networking event with your industry peers. We encourage you to come prepared to share your own tips, tricks, and overall recommendations to thrive in the commercial sector. We will also discuss the various feature sets of Rent Manager that are most important in the management of commercial properties. It doesn’t matter whether your portfolio is 100% commercial or mixed with residential properties, this session will provide valuable insights on how to maximize the performance of your commercial real estate.
Presenter: Mike Mueller
Presenter Job Title: Business Development Manager
Difficulty Level: Advanced
Requirements: Commercial Management Experience
Advanced Preparation: None
CPE Credits: None
NARPM Certified

Suggested Roles
Owner/CEO
Property Manager
Accountant
System Administrator

Conquering Owner Distributions

Thursday, November 11th at 02:30 PM
Fundamentals
Paying owners is a critical part of the management cycle, and getting it wrong could mean a heap of trouble. Join us to learn the basics of Rent Manager’s Write Owner Checks and Manual Owner Payout processes so that you never have to worry about the accuracy of your distributions. Further, we’ll navigate the setup of owner and property withholdings and reveal which reports can help your staff and your owners stay on top of these distributions.

Session Objectives:
  • Understand different ways to pay owners in Rent Manager.
  • Remember the maximum payout distribution formula.
  • Learn to set up withholdings per property and owner.
  • Interpret reports that explain your owner payouts.
Presenter: Saritha Kota
Presenter Job Title: Director of Software Development
Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.5)
NARPM Certified

Suggested Roles
Property Manager
Accountant
System Administrator

Customize for Your (RM) Life

Friday, November 12th at 08:30 AM
Fundamentals
Countless options stand before you when considering how Rent Manager can be adapted to meet your interface needs. Rent Manager knows you need a specialized experience to slay your daily tasks, so we’ve ensured that you’re able to simplify and tailor dashboards, scoreboards, menu ribbons, and more to keep you at the top of your game. What’s more, once you’ve customized to your heart’s content, you’ll be able to serve made-to-measure realness to others on your team. It’s time to customize for your life and tell wastes of time and energy to sashay away.

Session Objectives:
  • Customize your dashboard and scoreboards to your specific needs.
  • Save custom register lists and filters.
  • Make permanent column adjustments in your reports.
  • Change the ribbon menu structure.
  • Learn how to make these customizations available to other users.
Presenter: Brian Mueller
Presenter Job Title: Director of Software Development
Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: None
NARPM Certified

Suggested Roles
Owner/CEO
Property Manager
Accountant
Service Technician
Leasing Agent
System Administrator

Discovering Rent Manager Express

Wednesday, November 10th at 10:15 AM
Fundamentals
Rent Manager Express is the browser-based iteration of your Rent Manager account. Logging in with your usual credentials on any web-enabled device (desktop, tablet, phone) gives you access to Rent Manager through a browser. Join us to discover and explore this ever-expanding solution, its responsive interface, and tips and tricks to incorporate this platform into the daily workflows of your business and optimize your RMX experience.

Session Objectives:
  • Understand how Rent Manager Express cooperates with Rent Manager 12.
  • Examine the features that are available for use in Express.
  • Learn to navigate the platform.
  • Discover tips and tricks to optimize your Express experience
Presenter: Brian Mueller
Presenter Job Title: Director of Software Development
Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: None
NARPM Certified

Suggested Roles
Owner/CEO
Property Manager
Accountant
Service Technician
Leasing Agent
System Administrator

Diversifying Your Bottom Line

Wednesday, November 10th at 04:15 PM
Business Development
Some of the first financial advice we all got is to not put all your eggs in one basket. As a property management company, your management fees and how they’re linked to rental income is an influential force on your bottom line. But what about your business offerings can you turn into profit-making ventures that will supplement and diversify your company’s income? In this session, we’ll be exploring ways property management companies have turned routine alleyways in their management processes into highways of cash flow and what that could mean for your accounts receivable.

Session Objectives:
  • Identify popular revenue-generating opportunities in property management.
  • Utilize features in Rent Manager that can manage those opportunities.
  • Measure the success of these ventures through key reports.
Presenter: Jeremy Moore
Presenter Job Title: Director of Sales
Difficulty Level: Advanced
Requirements: Basic Knowledge of Rent Manager
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.5)
NARPM Certified

Suggested Roles
Owner/CEO
Property Manager
Accountant
Leasing Agent
System Administrator

Exploring the Depths of Apply Now

Wednesday, November 10th at 04:15 PM
Administration
Whether you’re new to Apply Now or can navigate it with your eyes closed, this deep dive will be time well spent. Starting in the shallows, we’ll share best practices for setting up and using its most essential features before getting more adventurous and plumbing the depths of this expansive tool. Like water itself, this feature is essential. From navigating the Apply Now Template Designer to handling prospect applications, we’ll chart a course with you and help guide you to Apply Now’s many treasures.

Session Objectives:
  • Become familiar with the Apply Now Template Designer.
  • Develop applications and (additional) sub-applications.
  • Configure application fees and automatic screenings.
  • Handle the cancelling and reissuing of applications to prospects.
Presenter: Adam Noyes
Presenter Job Title: Software Development Team Leader
Difficulty Level: Advanced
Requirements: Basic Knowledge of Apply Now
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.5)
NARPM Certified

Suggested Roles
Owner/CEO
Property Manager
Leasing Agent
System Administrator

Financial Books that Spark Joy

Thursday, November 11th at 10:15 AM
Accounting
Maintaining clean and organized books is no different than maintaining a clean and organized home; you simply need the skill set to organize as you go and keep only the practices that spark joy—joy in this case being reliable financial records. In this advanced session, we’ll be discussing admin tactics designed to keep your database regimented and trustworthy, which include understanding permissions settings for your staff, establishing sign-off processes when making journal entries, implementing best practices during reconciliations, navigating monthly reporting procedures to check up on your financials, and more!

Session Objectives:
  • Explore settings and permissions that help maintain the fidelity of your financial data.
  • Identify procedures, policies, and workflows that can keep your books manageable.
  • Examine financial reports that should be examined each month to verify your finances are under control.
Presenter: Ali Ferryman
Presenter Job Title: Training Manager
Difficulty Level: Advanced
Requirements: Basic Knowledge of Financial Reports
Advanced Preparation: None
CPE Credits: Auditing (1.5)
NARPM Certified

Suggested Roles
Owner/CEO
Accountant
System Administrator

GL Hero: Dawn of Justice

Wednesday, November 10th at 02:30 PM
Accounting
Disorderly financial data has been running amok in your Rent Manager database, and your team has been pleading for help. Are you ready to answer their call and become the General Ledger Hero they need and deserve? The Rent Manager Chart of Accounts consists of every GL account your business utilizes, and in this session, we’ll demonstrate how to master this collection of financial data. We’ll also discuss the principle rules for establishing a simple yet customized Chart of Accounts that is perfectly tailored to your business. Finally, we’ll teach you how to properly run and interpret the General Ledger report so that financial data will never run wild again.

Session Objectives:
  • Understand the basic rules and best practices of any chart of accounts.
  • Explore best practices for running and interpreting the GL report.
  • Establish key system GL accounts based on your business practices.
  • Utilize features that manage, modify, or even mask GL accounts.
Presenter: Ali Ferryman
Presenter Job Title: Training Manager
Difficulty Level: Intermediate
Requirements: Basic Knowledge of Financial Reports
Advanced Preparation: None
CPE Credits: Accounting (1.5)
NARPM Certified

Suggested Roles
Owner/CEO
Accountant

Hot Topics in Fair Housing

Wednesday, November 10th at 12:45 PM
Professional Development
Join acclaimed RMUC speaker Lisa Marvin (CEO of Essence Property Management and Certified Fair Housing Specialist) as she talks about the latest developments in fair housing. She will review cases that have impacted our industry, discuss the most common mistakes being made, explore the concept of disparate impact in our screening criteria, and provide other thought-provoking questions throughout the presentation!

Session Objectives:
  • Provide a yearly review of fair housing and our industry.
  • Examine disparate impact and screening implications.
  • Discover how to navigate reasonable accommodation and modifications.
Presenter: Lisa Marvin
Presenter Job Title: CEO of Essence Property Management
Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: Personnel / Human Resources (1.5)
NARPM Certified

Suggested Roles
Owner/CEO
Property Manager
Service Technician
Leasing Agent

How Integrated Screening w/ AmRent Keeps You Compliant

Wednesday, November 10th at 02:30 PM
Tenant Life Cycle
Are you performing routine background, credit, and criminal screening checks as part of your prospecting/leasing process? It can save you a lot of future stress, heartache, and money. In fact, resident screening is so important that screening tools are built directly into the Rent Manager software. In this session, you’ll learn about our trusted partnership with AmRent that powers these screening services. AmRent will provide insight into how new legislation is making compliance and accuracy in screening more important than ever. We will then demonstrate how to run screenings and review the results, send adverse action letters, and even build automated screenings into your online application process.

Session Objectives:
  • Learn about the changing landscape of screening legislation
  • Understand the benefits of using Rent Manager’s resident screening service through AmRent.
  • Complete the step-by-step process to perform resident screenings.
  • Review screening reports and send adverse action letters to prospects.
  • Enable automated screenings through Apply Now.
Presenter: Ashli Allen & Joe Easton
Presenter Job Title: Rent Manager Liaison, AmRent & Channel Partner Manager
Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: None
NARPM Certified

Suggested Roles
Owner/CEO
Property Manager
Leasing Agent

How to Retain and Develop Top Talent at Your Organization

Thursday, November 11th at 08:30 AM
Professional Development
Your staff is the backbone of your operation. How do you build them up? In this session, Gwenn Aspen, Co-Founder and President of Anequim, will talk about an innovative approach to developing the business acumen of your employees that helps the business move forward while retaining top talent. This budget-friendly, project management program is inspired by a Harvard Review study, and can be deployed by companies of any size.
Presenter: Gwenn Aspen
Presenter Job Title: Co-Founder and President, Anequim
Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: Personnel / Human Resources (1.5)
NARPM Certified

Suggested Roles
Owner/CEO

ICYMI: 2020-21 Friends Edition

Wednesday, November 10th at 10:15 AM
Administration
So no one told you life was gonna be this way. Your job’s remote—sore throat?! Your social life’s DOA. It's like we’re always stuck in second gear. And it hasn't been your day, your week, your month, or even your year, but we’ve been there for you working hard on new features. In a year like no other, we kept pace and rolled out some incredible additions and updates to Rent Manager that we are so proud to be able to review with you. Not only do we believe they’ll make running your business smoother and easier in the best of times, but we know they’ll help guide you through—dare we say it?—unprecedented times as well. We’ll also show you how to stay updated on all our new features and updates in the future. We’ll be there for you, cause you’ve been there for us too.

Session Objectives:
  • Explore key upgrades to Rent Manager over the past year.
  • Identify the business challenges that these features help overcome.
  • Learn best practices for using these features and updates.
  • Discover how to stay in-the-know about new features over the next year.
Presenter: Ali Ferryman
Presenter Job Title: Training Manager
Difficulty Level: Intermediate
Requirements: Basic Knowledge of Rent Manager
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.5)
NARPM Certified

Suggested Roles
Owner/CEO
Property Manager
Accountant
Service Technician
Leasing Agent
System Administrator

Improve Your Payables Workflows

Thursday, November 11th at 12:45 PM
Accounting
Paying bills is no one’s favorite chore, but there are definitely things you can do in Rent Manager to help make this routine burden easier and more centralized. It all starts with strategically setting up vendors, which we’ll discuss in depth alongside tips and tricks to expertly enter bills and checks into your database. We’ll also discuss how to pay bills efficiently while establishing automated reports to lighten the workload when it comes to organizing and understanding your payables.

Session Objectives:
  • Explore best practices in the setup of new vendors.
  • Streamline the entry of new bills and checks.
  • Pay bills in a variety of efficient ways.
  • Establish purchase orders and other bill workflows.
Presenter: Carson Sotelo
Presenter Job Title: Training Specialist
Difficulty Level: Intermediate
Requirements: Basic Knowledge of Your Payables Process
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.5)
NARPM Certified

Suggested Roles
Property Manager
Accountant
System Administrator

In-House Utility Billing

Friday, November 12th at 08:30 AM
Tenant Life Cycle
Is the tracking of utility consumption a pain in your side? No more! Did you know that Rent Manager provides a comprehensive and customizable Metered Utilities feature set that can make in-house utility billing a breeze? In this session, we’ll share scenarios and advice on how to set up billing for your metered utilities in your database as well as post and collect those fees. And for those out in the field, we’ve got you covered with rmAppSuite Pro to help you take readings with ease and upload all that crucial data immediately from your mobile device. Don’t let utility billing be a burden any longer!

Session Objectives:
  • Understand the proper use-cases for the Metered Utilities feature set.
  • Learn how to set up these utilities and how billing should be calculated.
  • Collect meter readings in a variety of ways and then post utility fees.
  • Run reports that provide details about utilities and tenant consumption.
Presenter: Craig Zutavern
Presenter Job Title: Director of Software Development
Difficulty Level: Intermediate
Requirements: Basic Knowledge of the Utility Tracking of Your Business
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.5)
NARPM Certified

Suggested Roles
Property Manager
Accountant
Service Technician
System Administrator

Introducing Standard Management Fees

Thursday, November 11th at 10:15 AM
Fundamentals
This year marks the debut of Rent Manager’s simplified (standard) management fees process. Easier to establish and easier for owners to understand, this streamlined method also allows you to post fees as often as you want without the risk of corrupting your calculations. Join us for an exciting demonstration of this new standard process and discover whether setting up your fees under this new model would benefit your business.

Session Objectives:
  • Compare the standard management fee method to the advanced method.
  • Set up standard management fees that are calculated against tenant payments.
  • Post standard management fees for properties.
  • Interpret management fee reports that provide greater transparency for your collected fees.
Presenter: Kyle Schweikert
Presenter Job Title: Business Analysis Manager
Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.5)
NARPM Certified

Suggested Roles
Owner/CEO
Property Manager
Accountant
System Administrator

Introduction to Service Manager

Wednesday, November 10th at 12:45 PM
Fundamentals
Service Manager is Rent Manager’s central hub for creating, managing, tracking, and resolving maintenance tasks at your properties. In this entry-level course, we’ll guide you across the Service Manager terrain and help you understand and feel confident with its dynamic geography. With Service Manager, you can organize issues, bill for services, set up automated notifications, and access your data on the go with rmAppSuite Pro and Rent Manager Express.

Session Objectives:
  • Create and resolve service issues.
  • Organize the Service Manager experience through issue lists.
  • Bill tenants, vendors, and owners for service work.
  • Access service issues through Rent Manager Express and rmAppSuite Pro.
  • Establish automated notifications for your service issues.
Presenter: Dan Browne
Presenter Job Title: Product Support Team Lead
Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.5)
NARPM Certified

Suggested Roles
Property Manager
Service Technician
System Administrator

Latchel: The Amazon Approach to Driving New Revenue

Friday, November 12th at 08:30 AM
Integrations
Amazon built an empire on concise processes, customer obsession, and operational efficiency- And we are going to show you how to apply that to your PM business. With a leadership team of former Amazon executives, Latchel has pulled the same operational and revenue driving concepts from Amazon and applied them to our industry. We’re pulling back the curtain to teach you how Property Managers can make their business as “easy as amazon” for the company, their residents, and their owners.

Session Objectives:
  • Examine how to strategically position operations for a competitive advantage.
  • Increase margins through ops efficiency and ancillary revenue.
  • Better understand how to build amenity services.
Presenter: Jen Sells
Presenter Job Title: Head of Sales, Latchel
Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: None
NARPM Certified

Suggested Roles
Owner/CEO
Property Manager
Leasing Agent

Law & Order: Violations Feature Set

Thursday, November 11th at 02:30 PM
Tenant Life Cycle
In the business of property management, regulating and enforcing violations is considered especially crucial. In Rent Manager, the dedicated applications that help you navigate the violations process are members of an elite squad known as the Violations feature set. Whether you manage an HOA, a business with Covenants, Conditions, and Restrictions (CC&R), or any community with shared bylaws, we’ll show you how to establish rules and regulations in your Rent Manager database; efficiently cite, escalate, resolve, and charge tenants for violations; and utilize rmAppSuite Pro to bring law and order to your communities while in the field.

Session Objectives:
  • Set up your violation rules in Rent Manager.
  • Cite, escalate, resolve, and even charge tenants for violations.
  • Manage violations through rmAppSuite Pro.
Presenter: Chris Griesinger
Presenter Job Title: Director of Customer Experience
Difficulty Level: Intermediate
Requirements: Basic Knowledge of the Violation Procedures of Your Business
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.5)
NARPM Certified

Suggested Roles
Property Manager
Service Technician
System Administrator

Let's Go rmAppSuite Pro!

Thursday, November 11th at 08:30 AM
Business Development
In a thoroughly modern and post-COVID world that has outgrown the need for the traditional 9–5 office space, people are looking to their mobile devices to maintain their productivity on the go. With rmAppSuite Pro, your Rent Manager experience is contained in an easily accessible app, literally at your fingertips, on any Android or iOS device. With it, you can manage account information, receive tenant payments, complete inspections, manage service issues, and so much more from anywhere, anytime. Join us as we dive in to the ways you can utilize rmAppSuite Pro through its array of amazing features.

Session Objectives:
  • Gain a better understanding of the functionality within our mobile app.
  • Learn how to navigate and customize rmAppSuite Pro to your needs.
  • Manage tenant communication.
  • Handle service issues and perform inspections.
  • Cite violations and collect meter readings.
Presenter: Nick Drzycimski & Justin Scarbrough
Presenter Job Title: Sales & Mobile Team Developer
Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.5)
NARPM Certified

Suggested Roles
Owner/CEO
Property Manager
Leasing Agent
System Administrator

Maintaining Balance Through the Madness

Wednesday, November 10th at 04:15 PM
Professional Development
This session is a clear reminder that when life gives you lemons… make lemonade! This high-energy class will have you laughing and crying as we collectively discover ways to weed through the post-pandemic stressors. Lisa Marvin, CEO of Essence Property Management, will lead a powerful discussion about things that you can do to maintain a work/life balance and keep you sane while doing it.

Session Objectives:
  • Examine post-pandemic stressors and their impact on our lives.
  • Explore ways to manage those stressors to be a more productive (and happier) you.
Presenter: Lisa Marvin
Presenter Job Title: CEO of Essence Property Management
Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: Personnel Development (1.5)
NARPM Certified

Suggested Roles
Owner/CEO
Property Manager
Accountant
Service Technician
Leasing Agent
System Administrator

Managing Short Term Rentals for Long Term Profit

Wednesday, November 10th at 12:45 PM
Tenant Life Cycle
Short Term Rental (STR) properties include RV campgrounds, hotels, AirBnBs, bed & breakfasts, and so much more! The temporary residents of these properties do not sign long-term leases with your business but instead have short stays at the rental. We recently introduced a brand new feature set to help you better manage these STR properties through Rent Manager. Just define one of your properties as a short term rental and you'll instantly have access to reservation calendars, check-in registers, and a collection of STR-specific reports. Join this session to learn how to fully utilize this awesome new capability in Rent Manager!

Session Objectives:
  • Understand the unique attributes of an STR property in Rent Manager.
  • Create new short-term rental properties and "convert" preexisting ones.
  • Track guest reservations through tenant and/or prospect records.
  • Check in guests and process payments.
  • Run operational reports that can help you manage STR properties.
Presenter: John Hallack
Presenter Job Title: Product Marketing Specialist
Difficulty Level: Advanced
Requirements: Basic Knowledge of Rent Manager
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.5)
NARPM Certified

Suggested Roles
Owner/CEO
Property Manager
Service Technician
Leasing Agent
System Administrator

Manufactured Housing Roundtable

Wednesday, November 10th at 04:15 PM
Tenant Life Cycle
If you have a manufactured housing community in your portfolio, we invite you to attend this special roundtable event. You’ll be joined with other experts in your field to discuss hot topics and current/future industry trends. We want to hear about your experiences managing these communities and recommendations that you have to run a leaner, more efficient, and more profitable community. Finally, we want to hear how you use Rent Manager to drive home those business goals! We’re confident everyone will leave this session with new and creative ideas to take back to the home office!
Presenter: Mike Niebauer
Presenter Job Title: Business Development Manager
Difficulty Level: Advanced
Requirements: Manufactured Housing Experience
Advanced Preparation: None
CPE Credits: None
NARPM Certified

Suggested Roles
Owner/CEO
Property Manager
Accountant
Service Technician
Leasing Agent

Measuring Performance with the P&L

Wednesday, November 10th at 04:15 PM
Accounting
How better to gauge the performance and success of a property than by comparing it to that of others you manage? But how does one best accomplish that? By utilizing the suite of Profit & Loss reports in Rent Manager, you can not only benchmark how a property is performing but also how it could be performing based on comparables in your portfolio. In this session, we’ll describe the techniques you need to examine trends and mine data so that you too can capitalize on these reports and measure the actual performance of your properties.

Session Objectives:
  • Examine the suite of P&L-based reports and compare/contrast them.
  • Extrapolate trends and other critical information from these reports.
  • Learn to post gross potential rent (GPR) to measure property performance.
  • Discover how to leverage these reports to make better business decisions.
Presenter: Chuck Stevens
Presenter Job Title: CFO
Difficulty Level: Advanced
Requirements: Basic Knowledge of the P&L Report
Advanced Preparation: None
CPE Credits: Accounting (1.5)
NARPM Certified

Suggested Roles
Owner/CEO
Property Manager
Accountant

Metron: Save Time, Money & Water with Automated Smart Meters

Wednesday, November 10th at 02:30 PM
Integrations
Most multifamily communities have one water source feeding the whole community, and the easiest way to charge the tenants for their water is to equally divide the water cost amongst the tenants. That may seem fair & equitable, until one neighbor has a humongous leak and all the neighbors pay for that leak. Community owners see this issue and wonder how to hold tenants accountable for the irresponsible water usage. The solution is Submetering. In our experience, it is common for a community’s overall water usage to decrease 25%-30% after the installation of submeters. This includes catching sneaky but costly infrastructure leaks, along with conservation efforts of the tenants who are now directly responsible for their water cost.

Session Objectives:
  • Discover how to improve customer service to tenants with automated alerts that help tenants reduce consumption.
  • Distinguish different leaks in the tenants’ homes.
  • Identify large and costly leaks in the park’s piping structure.
  • Pass on precise water costs due to improved accuracy of the meters.
  • Use the Rent Manager integration with Metron to automate monthly billing.
Presenter: Mary Hoxsey
Presenter Job Title: Communications Manager, Metron Sustainable Services
Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: None
NARPM Certified

Suggested Roles
Owner/CEO
Property Manager
Service Technician
System Administrator

MSI: Automated Insurance Tracking for 100% Compliance

Wednesday, November 10th at 12:45 PM
Integrations
In this session, Millennial Specialty Insurance (MSI) shares how technology enhances your ability to require and track renter's insurance certificates. Learn how to automate the time-consuming processes of tracking, communicating, and enforcing resident insurance policy requirements. Our technology will validate resident policies and automate master policy placement throughout the resident life cycle to eliminate the financial risk from uncovered losses.

Learning Objectives:
  • Learn how 100% compliance with insurance requirements is possible
  • Discuss how to eliminate uninsured renters
  • Discover how automated compliance tracking works
Presenter: Eric Narcisco
Presenter Job Title: Managing Partner for Millennial Specialty Insurance
Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: None
NARPM Certified

Suggested Roles

PetScreening: How to Spot ESA Fraud and Fetch More Revenue

Wednesday, November 10th at 04:15 PM
Integrations
The number of accommodation requests for assistance animals at apartment communities is growing. And this is putting a strain on leasing staffs and raising the specter of Fair Housing violations. This session will provide data-driven context around the issue and discuss the burdens these requests put on associates. We will outline the reasons why residents will sometimes submit fraudulent requests and detail how to spot fraudulent requests. Most importantly, we will explain how forward-thinking operators have prioritized the issues that pets and assistance animals cause at a property and discuss solutions that can make a difference to improve resident satisfaction.

Session Objectives:
  • Reduce the burden on onsite teams
  • Lessen fraudulent pet requests
  • Improve resident satisfaction
  • Increase your bottom line
Presenter: Victoria Cowart, CPM
Presenter Job Title: Director of Education and Outreach, PetScreening
Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: None
NARPM Certified

Suggested Roles
Owner/CEO
Property Manager
Leasing Agent

Power User Roundtable

Thursday, November 11th at 02:30 PM
Administration
Are you the Rent Manager guru at your office? This roundtable event is the perfect chance to rub elbows with other power users who, like you, are looking for tips, tricks, and advanced strategies to tackle the most pressing business challenges of your organization. Come and share the innovative ways that you’ve been leveraging Rent Manager for your business. We hope you leave this session blown away by the creativity of your industry peers.
Presenter: Tony Little
Presenter Job Title: Chief Technology Officer
Difficulty Level: Advanced
Requirements: Strong Overall Knowledge of RM
Advanced Preparation: None
CPE Credits: None
NARPM Certified

Suggested Roles
Owner/CEO
Property Manager
Accountant
Service Technician
Leasing Agent
System Administrator

Powerful Tools for Community Management

Friday, November 12th at 10:00 AM
Business Development
Whether you manage HOAs or active residential communities, Rent Manager has everything you need to coordinate communication and decision-making at these properties. Join this session to learn how to set up boards and committees that can be polled for feedback or decide on tenant architectural requests (like when the homeowner at the end of the street wants to paint her home hot pink with leopard spots). We’ll also show you how to establish community calendars and reservable amenities, and perhaps most importantly, how to provide all this to your residents directly through Tenant Web Access!

Session Objectives:
  • Establish community boards and committees within Rent Manager.
  • Gather feedback through integrating polling features.
  • Manage architectural requests from your residents.
  • Share a community calendar that provides upcoming events to everyone
  • Provide reservable amenities.
Presenter: Bruce Barton
Presenter Job Title: Senior Implementation Consultant
Difficulty Level: Intermediate
Requirements: Basic Experience with Community Management
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.5)
NARPM Certified

Suggested Roles
Property Manager
Leasing Agent
System Administrator

PropertyMeld: Leveraging Maintenance to Retain and Attract Owners

Wednesday, November 10th at 10:15 AM
Integrations
At Property Meld, we continue to hear from our customers that the perceived cost of maintenance is the number one reason owners churn. Our recent data suggest that once an owner's costs exceed 10%, the likelihood of your customers churn is significantly higher. We are here to show you how to leverage great technology. Join us for a deep dive into attracting and retaining owners in the current climate and why maintenance is the most significant opportunity for third-party property managers. The key to creating a powerful partnership between you and your owners is a great owner experience that Property Meld's Owner Hub can fuel.

Session Objectives:
  • Examine why people choose to self-manage and why they don’t by digging into the perceived value of return.
  • Identify ways to reduce maintenance costs to maximize profits.
  • Discover how to change services to combat the perceived cost of maintenance and attract new owners and retain current ones.
  • Provide an overview of Property Meld’s Owner Hub.
Presenter: Barry Long
Presenter Job Title: VP of Sales, PropertyMeld
Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: None
NARPM Certified

Suggested Roles
Owner/CEO
Property Manager
Service Technician
System Administrator

Raising Your Inspection Game

Thursday, November 11th at 10:15 AM
Tenant Life Cycle
Performing inspections is critical to maintaining the quality of your rentals, but it can be so time-consuming! If you’re drowning in photos and paperwork and find it difficult to keep up with your field inspections, suffer no more! With Rent Manager’s completely customizable inspection workflow, you can turn that once dreary chore into a slick and user-friendly task that can be completed by anyone in the field with nothing more than a mobile device. By utilizing rmAppSuite Pro, your inspectors can easily perform inspections, create service issues as needed, and record their notes, photos, and video records instantly to your Rent Manager database.

Session Objectives:
  • Enable the inspection feature set in Rent Manager.
  • Tailor inspection templates to more efficiently process inspections.
  • Kick-off inspections in Rent Manager.
  • Complete inspections out in the field with rmAppSuite Pro.
  • Manage issues and pictures associated with each inspection.
Presenter: Justin Scarbrough
Presenter Job Title: Mobile Team Developer
Difficulty Level: Intermediate
Requirements: Basic Knowledge of the Inspection Procedures of Your Business
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.5)
NARPM Certified

Suggested Roles
Property Manager
Service Technician
Leasing Agent
System Administrator

Reboot Your Communication Skills

Friday, November 12th at 08:30 AM
Professional Development
2020 forces us to change the way we interact, the way we behave, and even the way we run our own businesses. And even as things slowly inch back to normal, the impact of COVID-19 will continue to resonate with us for years to come. In this session, Kathy Harmon, CEO of My Coach, LLC, will explore what successful communication looks like in 2021. She'll examine how the past year has further increased our reliance on digital communication mediums and the impact this had on our ability to communicate effectively in person. You'll learn how to train yourself on things like awareness, how to positively push boundaries, and to use your communication skills to establish trust - essential to the leasing and retention process.

Session Objectives:
  • Examine generational values and communication preferences.
  • Ensure mutual understanding between message senders and receivers.
  • Develop positive attention, generate interest in a product/idea, and drive compelling action.
  • Explore form, word choice, appearance, voice tone, written word, timeliness, accuracy, and relationship trust.
Presenter: Kathy Harmon
Presenter Job Title: CEO of My Coach, LLC
Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: Communications and Marketing (1.5)
NARPM Certified

Suggested Roles
Owner/CEO
Property Manager
Accountant
Service Technician
Leasing Agent

Reducing Tenant Delinquencies

Thursday, November 11th at 02:30 PM
Business Development
How much time do you spend tracking down delinquent tenants each month? The health of your accounts receivable is a direct indication of the health of your business. If you’re having trouble getting tenants to pay their rent on time, this session is a must-attend! Discover how to utilize Rent Manager features that can make your A/R collections more streamlined and automated. You’ll learn how to spend less time fighting tooth-and-nail for the rent that you’re owed, which will give you more time to focus on growing your business!

Session Objectives:
  • Automate the posting of your rent and late fees.
  • Examine reports that keep you on top of your receivables.
  • Automate the communication around your collections process.
  • Provide tenants with multiple, convenient ways to pay their fees.
Presenter: Ali Ferryman
Presenter Job Title: Training Manager
Difficulty Level: Intermediate
Requirements: Basic Experience with Receivables
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.5)
NARPM Certified

Suggested Roles
Property Manager
Accountant
System Administrator

RentTrack: Reporting Resident Rent Payments

Thursday, November 11th at 12:45 PM
Integrations
In this class with Curtis Knievel, Chief Revenue Officer at RentTrack, get the scoop on rent reporting and how it gives you a unique amenity for residents that can help them build or re-build credit with reporting to all three credit bureaus (Equifax, Experian, TransUnion), as well as credit monitoring, protection, and reporting up to 24 months of past payments. In addition to the resident benefits, Curtis will highlight the many benefits for property managers, from generating ancillary income to getting more on-time payments.

Attendees will learn about:
  • Options for reporting positive and/or negative rent payments
  • Uncover how you can generate ancillary income
  • Gain insight of how rent reporting helps attract and retain residents
  • Reduce delinquencies and skips
Presenter: Curtis Knievel
Presenter Job Title: Chief Revenue Officer of RentTrack, Inc
Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: None
NARPM Certified

Suggested Roles

RentVision: Predictive Apartment Marketing

Thursday, November 11th at 08:30 AM
Integrations
What if you could predict and control your future vacancy? To do this, you need to be able to see when it's coming, know if it's going to be a problem, and then be prepared to fix it. In this Predictive Apartment Marketing session, we'll show you exactly how you can minimize vacancy before it occurs!

Session Objectives:
  • Learn how to predict future vacancy.
  • Know if your future vacancy is going to become a problem for that season.
  • Be prepared to generate the right amount of traffic at the right time.
Presenter: David Watson
Presenter Job Title: Founder & CEO, RentVision
Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: None
NARPM Certified

Suggested Roles
Owner/CEO
Property Manager
Leasing Agent

Revolutionizing Your Workflows

Wednesday, November 10th at 02:30 PM
Administration
Rent Manager power users all know a secret that has revolutionized the way they manage their operational and administrative needs, and today, we’re sharing that secret with you. Not just for tracking maintenance work, Service Manager is the key to translating your team members’ responsibilities into tracked issues, checklists, and projects. With it, you can delegate and coordinate business tasks and use built-in reporting to measure employee performance. Join us to learn the methods and insider tips and tricks to master this multifaceted tool and transform your operational experience.

Session Objectives:
  • Customize Service Manager to better track office/employee needs.
  • Translate employee responsibilities into issues, checklists, and projects.
  • Examine creative ways for users to complete these work tickets.
  • Run reports to measure employee performance.
Presenter: Chris Griesinger
Presenter Job Title: Director of Customer Experience
Difficulty Level: Advanced
Requirements: Basic Knowledge of Service Manager
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.5)
NARPM Certified

Suggested Roles
Owner/CEO
Property Manager
Service Technician
System Administrator

rmFortress

Friday, November 12th at 08:30 AM
Administration
Fort Knox may be the most famous vault for keeping valuables safe, but Rent Manager is definitely a close second. Even well-meaning employees can make mistakes, so to guard against such accidents, Rent Manager provides a ton of administrative control over processes and employee access. This session will walk you through time-tested strategies to control your staff’s experience in Rent Manager through admin-controlled customizations and permission management. And if shenanigans do occur, you’ll have the power of the audit trail on your side to help you right the errors, review the necessary privileges, and restore order to your system.

Session Objectives:
  • Examine best practices for handling users and permissions.
  • Control the user experience through admin-controlled customizations.
  • Identify key system preferences that can impact your database.
  • Run the audit trail and other key reports to verify database fidelity each month.
Presenter: Ryan Blumenschein
Presenter Job Title: Integration Product Specialist
Difficulty Level: Intermediate
Requirements: Basic Knowledge of Your Database Security Needs
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.5)
NARPM Certified

Suggested Roles
Owner/CEO
System Administrator

rmVoIP: Your Phones Integrated with RM

Thursday, November 11th at 12:45 PM
Business Development
Your phone system is critical to your business, so imagine if those same phones were fully integrated into Rent Manager! Join this eye-opening session to learn more about rmVoIP, our enterprise-grade phone solution that we built 100 percent in-house. Not only does rmVoIP offer everything you’d expect from a standalone phone system, but it also seamlessly communicates with Rent Manager. From new caller pop-ups to recorded conversations in history notes, you’ll be amazed at everything rmVoIP can do for your business. After all, it’s the only phone solution designed specifically with property management companies in mind.

Session Objectives:
  • Examine the integration between rmVoIP and Rent Manager.
  • Utilize rmAppSuite Pro to make and receive phone calls on a personal device.
  • Manage your phone system through our administrative portal.
Presenter: Chris Griesinger
Presenter Job Title: Director of Customer Experience
Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.5)
NARPM Certified

Suggested Roles
Owner/CEO
Property Manager
Service Technician
Leasing Agent
System Administrator

Scripting 101

Wednesday, November 10th at 04:15 PM
Fundamentals
Don’t you wish your letters and reports would work as hard as you do? With basic scripting, they can! Scripting is a powerful command language in Rent Manager that helps you customize your letters, reports, and more to fit your business needs. This course will empower you to identify opportunities in your workflow that would benefit from using scripts, understand basic scripting rules, and implement scripts into your letters and reports. No previous experience is required to achieve scripting success.

Session Objectives:
  • Identify real-world use cases for scripting.
  • Learn the basic syntax rules of writing scripts in Rent Manager.
  • Produce basic letters and reports with customized scripts.
Presenter: Lindsey Urs
Presenter Job Title: Training Specialist
Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.5)
NARPM Certified

Suggested Roles
Property Manager
System Administrator

Scripting the Ultimate CRM Report

Thursday, November 11th at 10:15 AM
Administration
Rent Manager offers hundreds of incredible reports that can guide your team in their day-to-day responsibilities, but what if you could put everything they need into a single, custom report? This report would do more than simply report what happened, it would report what the employee should do next based on your business rules! This advanced Report Writer session examines how to build custom reports that do just that. Learn how to write scripts that output actionable “next steps” for your employees based on aged receivables, history notes, service issues, and more! In addition to talking strategy, we’ll provide a downloadable version of this report in the Online Template Library for you to adjust to your specific needs.

Session Objectives:
  • Learn several pro tips related to developing Report Writer reports.
  • Discover how to incorporate history/note scripting into your reports.
  • Develop a report that uses your business policies to tell your staff exactly what needs to be done for every single tenant you manage.
Presenter: Tobias Friday
Presenter Job Title: Senior Product Expert
Difficulty Level: Advanced
Requirements: Basic Knowledge of Scripting
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.5)
NARPM Certified

Suggested Roles
Owner/CEO
System Administrator

Security Lockdown with Custom Tabs

Friday, November 12th at 10:00 AM
Administration
When landing on any major entity in Rent Manager, what do you see? Data is organized across multiple tabbed windows. Now what if I told you that you can tailor those tabs to suit your specific needs and even remove them or create brand new ones? Understanding the value of custom tabs will not only help you streamline your Rent Manager experience but give you the toolkit necessary to create user-friendly new tabs from scratch that can display completely customized information. What’s more, you’ll have the ability to secure your data and retain granular control over the information each user is able to manage, what information each should see but not touch, and what information should be hidden altogether.

Session Objectives:
  • Understand the purpose and value of custom tabs.
  • Create new tabs from scratch and from templates.
  • Use aesthetic elements to make tabs more user-friendly.
  • Script read-only fields to produce customized user info.
  • Lock down your data further through custom tabs.
Presenter: Frank Jung
Presenter Job Title: API Team
Difficulty Level: Advanced
Requirements: Basic Knowledge of Customizing RM
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.5)
NARPM Certified

Suggested Roles
Owner/CEO
System Administrator

Should They Stay or Should They Go?

Thursday, November 11th at 10:15 AM
Professional Development
We're conditioned to believe that high retention of employees, residents, and contractors is key to a successful business. Have you ever considered that some of these relationships may be hurting your business more than helping? In this session, Todd Hignite, Vice President of Hearth Home Communities, will examine the critical tipping points where the cost of saving the relationship is more expensive than simply ending it. Todd will share his approach to handling employees, residents, and contractors, and how he answers the question that is constantly running through his head: "Should they stay or should they go?"

Session Objectives:
  • Examine general best practices for maintaining or ending employee relationships.
  • Examine general best practices for maintaining or ending tenant relationships.
  • Examine general best practices for maintaining or ending contractor relationships.
Presenter: Todd Hignite
Presenter Job Title: Vice President of Hearth Home Communities
Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: Business Management & Organization (1.5)
NARPM Certified

Suggested Roles
Owner/CEO
Property Manager
Leasing Agent

Single- and Multi-family Housing Roundtable

Friday, November 12th at 10:00 AM
Tenant Life Cycle
If you manage single-family homes or multi-family housing, we invite you to attend this special roundtable event. You’ll be joined with other experts in your field to discuss hot topics and current/future industry trends. We want to hear about your experiences managing these residential properties and recommendations that you have to increase efficiency and profitability. Finally, we want to hear how you use Rent Manager to drive home your business goals! We’re confident everyone will leave this session with new and creative ideas to take back to the home office!
Presenter: Jeremy Moore
Presenter Job Title: Director of Sales
Difficulty Level: Advanced
Requirements: Residential Management Experience
Advanced Preparation: None
CPE Credits: None
NARPM Certified

Suggested Roles
Owner/CEO
Property Manager
Accountant
Service Technician
Leasing Agent

Solving Unique Business Issues with Unique API Solutions

Wednesday, November 10th at 02:30 PM
Professional Development
Think about your business - where are the bottlenecks? The manual, repetitive, and/or tedious tasks? Where do you need more automation or data accuracy? These are the kinds of questions that keep most business owners awake at night. It can be hard to fix problems when you don't know about all the possible solutions. In this session, Joe Schultz, President at Allset Property Management, will provide a framework for diagnosing the top challenges facing your business today, and most importantly, provide the first steps towards a remedy. Joe will describe some of the obstacles faced by Allset and how they repeatedly leveraged Rent Manager's API (Application Programming Interface) to foster a solution. Join this class to learn how to implement unique solutions that can automate and turbocharge your business while increasing profitability!

Session Objectives:
  • Examine ways to self-evaluate your business needs.
  • Explore case studies of real-world challenges faced by property management companies.
  • Implement solutions (often through the API) to these problems.
  • Measure the effectiveness of your solutions.
Presenter: Joe Schultz
Presenter Job Title: President at Allset Property Management
Difficulty Level: Intermediate
Requirements: Basic Knowledge of Property Management
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.5)
NARPM Certified

Suggested Roles
Owner/CEO
Property Manager
Accountant

Spherexx: Scaling the Heights of Higher NOI

Thursday, November 11th at 10:15 AM
Integrations
Discover how the apartment industry has trended during the COVID-19 era, and how change management has become more necessary to optimize spendable income. “Scaling the Heights of Higher NOI” will address roadblocks to maximizing income, controlling expenses, along with solutions and methodologies. Attendees will learn of adaptive technologies that will equip and streamline workflows for all team members, and how Rent Manager integrations can provide optimized income.
Presenter: Becca Wilson
Presenter Job Title: CEO of Spherexx.com
Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: None
NARPM Certified

Suggested Roles

State of the Art Bank Recs

Thursday, November 11th at 08:30 AM
Accounting
Have your manual bank and credit card reconciliations got you down? Why toil like it’s 1921 when you can click a few buttons in 2021 and perform an electronic reconciliation in no time! We’ll unveil the essential tools and techniques that can reconcile banks, credit cards, and even ePay transactions without doing all the tedious cross-checking yourself. Furthermore, you’ll learn about features and reports that can help you remedy errors without having to manually scour your database searching for that needle in a haystack! This session will empower you to not only make reconciliations a breeze but even help you automate certain elements of the process.

Session Objectives:
  • Perform electronic bank, credit card, and ePay reconciliations.
  • Find discrepancies quickly with the Reconciliation Changes feature and report.
  • Discover best practices for handling and sometimes even automating certain reconciliations.
Presenter: Andrea Wilkins
Presenter Job Title: Implementation Consultant
Difficulty Level: Intermediate
Requirements: Basic Knowledge of the Reconciliation Process
Advanced Preparation: None
CPE Credits: Auditing (1.5)
NARPM Certified

Suggested Roles
Property Manager
Accountant

Streamlining Your Payables w/AvidXchange

Wednesday, November 10th at 12:45 PM
Business Development
The time it takes to pay your bills each month can be a slow and costly process. But what if it didn’t have to be? Rent Manager has partnered with AvidXchange, an industry leader in payables automation services, to offer several services that greatly streamline your payables. First, we have a solution to quickly pay your vendors with a few clicks of the mouse at no cost to you - no checks, no postage, absolutely no overhead cost at all! Second, we offer a direct integration with the AvidInvoice portal that can help you automate the management of new incoming bills. Join this session to learn how to take advantage of the tight integration between Rent Manager and AvidXchange!

Session Objectives:
  • Understand the benefits of these partnered services between Rent Manager and AvidXchange.
  • Utilize the no-cost AvidPay solution to pay vendor bills.
  • Utilize the AvidInvoice portal to manage incoming vendor bills.
  • Discover “next steps” for signing up for these services through AvidXchange .
Presenter: Craig Grisez & Patrick O'Hearn
Presenter Job Title: Account Executive, AvidXchange & Director of Customer Support and IT Services
Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: None
NARPM Certified

Suggested Roles
Owner/CEO
Property Manager
Accountant
System Administrator

Streamlining Your Receivables w/Zego

Wednesday, November 10th at 10:15 AM
Tenant Life Cycle
“Going cashless” with your receivables has been a hot topic over the last ten years, but the importance of contact-less payment processing is now at an all-time high. Rent Manager offers a ton of ways for your tenants to conveniently pay their rent and other fees without stepping foot into your office. Tenants can call in, have funds automatically deducted, or sign into a tenant web portal or resident app, and more! In this session, you’ll receive a demonstration of all these electronic payment solutions and how our trusted partnership with Zego makes it all happen!

Session Objectives:
  • Understand the benefits of using Rent Manager’s ePay tools through Zego.
  • Identify the various ways you can receive digital payments.
  • Demonstrate tips and recommendations for utilizing specific ePay solutions.
  • Discover “next steps” for signing up for these services through Zego.
Presenter: Megan Herron & Joe Easton
Presenter Job Title: Rent Manager Customer Success Manager, Zego & Channel Partner Manager
Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: None
NARPM Certified

Suggested Roles
Owner/CEO
Property Manager
Accountant
System Administrator

Strike Gold with Prospecting

Thursday, November 11th at 12:45 PM
Fundamentals
No, we don’t mean mining in the Klondike! This course is about another valuable resource: prospects—the people you want to find and turn into tenants. Whether you’re an extreme marketer and do everything digitally or take a more hands-on, forty-niner approach, Rent Manager offers you the tools to keep the process streamlined and organized. Join us to learn how to unearth prospects, record their unit preferences and match them to your available inventory, screen them, schedule appointments, record every interaction, and move them in after they sign on the dotted line. No pickaxe required.

Session Objectives:
  • Create prospects in Rent Manager.
  • Use unit preferences to match prospects to units of interest.
  • Track the stage progression of each prospect.
  • Convert prospects into tenants.
  • Run reports that examine your prospecting efforts.
Presenter: Liz Engel
Presenter Job Title: Sales Representative
Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.5)
NARPM Certified

Suggested Roles
Property Manager
Leasing Agent
System Administrator

Tenant Transaction Troubleshooting

Wednesday, November 10th at 12:45 PM
Accounting
The tenant transaction ledger is at the heart of your receivables, so what happens when something goes wrong? There are a lot of little “gotchas” when it comes to managing transaction ledgers that can result in system-wide stress if unaddressed. In this session, we’ll teach you how to diagnose the most common tenant transaction errors, discuss best practices for processing prepayments, and demonstrate troubleshooting techniques to swiftly and effectively reduce the recurrence of problems with your ledger in the future.

Session Objectives:
  • Become familiar with the tenant transaction ledger.
  • Troubleshoot issues related to charges, payments, and allocations.
  • Discover how to properly handle prepayments based on your business needs.
  • Utilize reports that help pinpoint these issues.
Presenter: Carson Sotelo
Presenter Job Title: Training Specialist
Difficulty Level: Intermediate
Requirements: Basic Knowledge of the Tenant Ledger
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.5)
NARPM Certified

Suggested Roles
Property Manager
Accountant

Tenant Web Access + rmResident = Happy Tenants

Wednesday, November 10th at 12:45 PM
Administration
Tenants expect a multitude of convenient options when it comes to paying rent, requesting maintenance, reviewing their accounts, and communicating with your business. Tenant Web Access is a responsive website that makes it easy for tenants to go online and do all of those things. This year we also introduced rmResident—a downloadable app that tenants can use to perform these very same functions. Join this session to learn how to maximize the potential of these resident-facing tools.

Session Objectives:
  • Set up TWA and rmResident for your tenants.
  • Customize the TWA portal to maximize its effectiveness for you.
  • Improve communication between you and your tenants with these tools.
  • Improve tenant adoption of TWA and rmResident.
Presenter: Kyle Schweikert
Presenter Job Title: Business Analysis Manager
Difficulty Level: Intermediate
Requirements: Basic Knowledge of Tenant Management
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.5)
NARPM Certified

Suggested Roles
Owner/CEO
Property Manager
Leasing Agent
System Administrator

Tenants: A Biography by Rent Manager

Thursday, November 11th at 08:30 AM
Fundamentals
Tenants. Residents. Customers. Clients. Whatever you call them, they’re the lifeblood of your business. In this session, you’ll meet the typical Rent Manager tenant account and in the process become acquainted with tips, tricks, and best practices related to its management. You’ll also learn how to establish key customizations to make tenant management easier and how to pull up that valuable information on-the-go via rmAppSuite Pro and Rent Manager Express.

Session Objectives:
  • Utilize features that make tenants easier to locate and organize.
  • Access tenants on-the-go with rmAppSuite Pro and RMX
  • Discover tips and tricks on each tenant account.
  • Learn how to manage the transaction ledger of your tenants.
Presenter: Ashley Jones
Presenter Job Title: Sales Representative
Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.5)
NARPM Certified

Suggested Roles
Property Manager
Accountant
Leasing Agent
System Administrator

The Art of the Lease Renewal

Thursday, November 11th at 08:30 AM
Tenant Life Cycle
The cost of tenant turnover is immense, so getting tenants to renew their leases is a fabulous way to strengthen your bottom line. This session unpacks the strategies, best practices, and features that can help you become a master of the residential lease renewal process. You’ll learn how to proactively identify your tenants with expiring leases, make it easy for them to renew their leases, and process those renewals quickly and efficiently in Rent Manager.

Session Objectives:
  • Perform lease renewals individually or in a batch.
  • Manage declined and/or rejected renewal offers.
  • Use signable documents to send renewal offers.
  • Run reports that keep you informed of the status of your leases.
Presenter: Carson Sotelo
Presenter Job Title: Training Specialist
Difficulty Level: Intermediate
Requirements: Basic Knowledge of the Leasing Procedures of Your Business
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.5)
NARPM Certified

Suggested Roles
Property Manager
Accountant
Leasing Agent
System Administrator

The Essential Scripting Collection

Thursday, November 11th at 12:45 PM
Administration
You know the basics of scripting - the rules of where to put brackets, parentheses, and all that good stuff. You even know how to manipulate the parameters of a function to output custom results. But now you're left wondering, "How do I become a scripting master?" You start by familiarizing yourself with the functions that are the building blocks of most advanced scripts. In this session, you'll be introduced to a powerful collection of functions that can be used flexibly to do some pretty incredible things in your custom letters and reports.

Session Objectives:
  • Learn the basic definitions and syntax rules of key scripting functions.
  • Implement these functions in advanced scripts and observe their output.
  • Recognize how these functions can address some of your own business needs.
Presenter: Nathan Rapp
Presenter Job Title: API Services Developer
Difficulty Level: Advanced
Requirements: Basic Knowledge of Scripting
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.5)
NARPM Certified

Suggested Roles
Owner/CEO
System Administrator

The Hunt for the Ideal Employee

Thursday, November 11th at 02:30 PM
Professional Development
Your employees will make or break your business. They become the face of your operation and the embodiment of your brand. The right employees can lock arms with your initiatives and truly grow your business, whereas the wrong employees can force your operation to a screeching halt. So how do you build the right team? It all starts by becoming a master interviewer! In this session, we’ll provide suggestions for wading through the tumultuous waters of the recruitment process.

Session Objectives:
  • Discuss tips that can help you be more poised during the interview process.
  • Review recommended questions and follow-ups that can help you get to know a candidate better.
  • Discuss what to look for (and possibly avoid) in applicant resumes.
  • Explore key considerations before choosing to hire someone new on-staff.
Presenter: Rachel Huizenga
Presenter Job Title: Director of Human Resources
Difficulty Level: Intermediate
Requirements: Basic Experience with Hiring Employees
Advanced Preparation: None
CPE Credits: Personnel / Human Resources (1.5)
NARPM Certified

Suggested Roles
Owner/CEO
Property Manager

The KPIs that Drive My Business

Wednesday, November 10th at 10:15 AM
Professional Development
We all have grand aspirations to grow our portfolios, our revenue, and our overall success. No one gets into property management saying, "I just want to putter along and run a mediocre business!" But it takes more than determination to find success in this industry - you need a plan. In this session, Ryan Narus Principal Owner of the Archimedes Group, will share how he went from zero to success by embracing Rent Manager and leveraging the system to drive the key performance indicators (KPIs) that made his business boom. Ryan will share some of those KPIs, the challenges he faced along the way, and most importantly, how he overcame them… and how you can, too!

Session Objectives:
  • Explore common challenges facing up-and-coming property management companies.
  • Identify several KPIs that truly measure the health of your managed portfolio.
  • Explore ways Rent Manager can help you drive those KPIs.
Presenter: Ryan Narus
Presenter Job Title: Principal Owner of the Archimedes Group
Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: Business Management & Organization (1.5)
NARPM Certified

Suggested Roles
Owner/CEO
Property Manager

The Perfect Owner Pitch

Wednesday, November 10th at 10:15 AM
Business Development
If you're a fee-based management company, you're always on the lookout for your next major acquisition. To win a new portfolio, you must first convince that owner you've got the right tools to maximize their return while minimizing their stress. You want to build trust, inspire confidence, and "wow" them with everything you can do. In this session, we'll explore the Rent Manager features that can help you provide unparalleled value to any property owner and how to tailor those features to the needs of each owner. And perhaps just as importantly, we'll examine how to pitch these tools and services to your owner prospects.

Session Objectives:
  • Track owner prospects in Rent Manager.
  • Provide owners with transparency through Owner Web Access.
  • Tailor Rent Manager's reporting tools to the specific needs of each owner.
  • Learn how to make a persuasive "pitch" to potential owners using tools available through Rent Manager.
Presenter: Nick Drzycimski
Presenter Job Title: Sales Representative
Difficulty Level: Intermediate
Requirements: Basic Fee-based Management Experience
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.5)
NARPM Certified

Suggested Roles
Owner/CEO
Property Manager
Leasing Agent

The Rent Manager Advantage

Thursday, November 11th at 10:15 AM
Business Development
We aim to be more than just your Rent Manager software provider. With our comprehensive list of products and services, we are strategically positioned to be one of your most precious business partners. Did you know that we can build you custom reports, websites, and API solutions? Are you familiar with our consulting, training, premium support, and account management services? Do you leverage our Rent Manager University and rmVoIP phone system platforms? If the answer to any of these questions is no, then join this session to learn how to press your business advantage with Rent Manager!

Session Objectives:
  • Learn about additional products and services that our business offers.
  • Discover insider tips and tricks on how to fully leverage these solutions.
  • Get "next steps" for pursuing any of these solutions that may benefit your operation.
Presenter: Camille Brigano
Presenter Job Title: Sales Representative
Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: None
NARPM Certified

Suggested Roles
Owner/CEO
Property Manager
System Administrator

The Rent Manager Roadmap

Wednesday, November 10th at 02:30 PM
Business Development
Our development team is constantly building new features to keep Rent Manager at the cutting-edge of innovation in the property management business. We take your feedback seriously when considering the future roadmap of our software, and here is your chance to join the conversation! This roundtable-styled discussion will first give our leadership team a chance to share our vision of the future with you. Next, we will seek your feedback on where you hope to see Rent Manager go in the future!

Session Objectives:
  • Discuss trends in property management and how they impact the RM roadmap.
  • Provide insights on short- and long-term development projects in the works.
  • Get feedback from you on where you’d like to see RM go in the future.
Presenter: Dave Hegemann (CEO) & Tony Little (CTO)
Presenter Job Title:
Difficulty Level: Intermediate
Requirements: Basic Knowledge of Rent Manager
Advanced Preparation: Prepare Ideas for Future RM Features
CPE Credits: None
NARPM Certified

Suggested Roles
Owner/CEO
Property Manager
Accountant
Service Technician
Leasing Agent
System Administrator

Using the Power of Photography & Videography to Better Market Your Units

Thursday, November 11th at 12:45 PM
Professional Development
In this session, Rent Manager’s digital marketing experts John Hallack and Sean McNamara will discuss video and photography tips and tricks that will make your units stand out online like never before! Taught outside of Rent Manager, attendees will learn how to make their online media look and feel professionally made without increasing the budget.

Session Objectives:
  • Understand the science behind professional looking photos and videos
  • Learn how to maximize the cinematic potential of your smartphone
  • Tips and tricks for lighting, staging a scene, camera settings, creating smooth motion, and basic editing techniques
  • Leave knowing how to enhance your digital storefront using existing resources
Presenter: John Hallack and Sean McNamara
Presenter Job Title: Product Marketing Specialist & Marketing Media Specialist
Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.5)

Suggested Roles
Owner/CEO
Property Manager
Service Technician
Leasing Agent
System Administrator