Below is the current list of sessions that will be offered at the 2022 Rent Manager User Conference. Check back often for updates or session additions!

This year we have categorized the sessions by difficulty and business role. Use the filters to narrow the class list to sessions that match your interests.



Accountants, Assemble!


Secret Identity: Accounting Roundtable


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Roundtable
Are you an accountant ready to talk shop? We’re assembling a super-hero team of accounting experts to share thoughts and insights regarding the financial tracking of a property management company. We want you to discuss your recommendations, your go-to reports, the KPIs that drive your business, and anything else you’d be willing to share with the community. Our team will help moderate the discussion, but the knowledge-share will come from accounting experts who use Rent Manager each day to run a business.

Learning Objectives:
  • Discuss hot topics related to the financial management of property management companies.
  • Discover challenges that other professionals are facing in this industry.
  • Share tips, tricks, and best practices related to accounting in Rent Manager.
Presenter: Chuck Stevens
Presenter Job Title: Chief Financial Officer
Difficulty Level: Advanced
Requirements: Intermediate Accounting Knowledge
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.25)
NARPM Certified

Suggested Roles
Accountant

AmRent



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Leasing/Marketing
TBD
Presenter: Luke Schafer
Presenter Job Title: Integration Success Specialist
Difficulty Level: Intermediate
Requirements: Basic Screening Knowledge
Advanced Preparation: None
CPE Credits: None
NARPM Certified

Suggested Roles
Property Manager
Leasing Agent

Avengers: Infinity Features


Secret Identity: RM Roadmap and Feature Forum


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Roundtable
The future is bright with Rent Manager! Our team is constantly developing new tools and features to extend the capabilities of our software. In this special, forum-styled event, you’ll get to hear from Dave Hegemann and Tony Little, the CEO and CTO of London Computer Systems (Rent Manager) about the current and future roadmap of our software. This is your chance to get insider information about the future of software and the decision-making that goes into each feature that we develop.

Learning Objectives:
  • Examine the developmental roadmap for Rent Manager.
  • Review recently released Rent Manager features and their impact on your business.
  • Discuss newly announced features and address related questions.
Presenter: Dave Hegemann
Presenter Job Title: President & CEO
Difficulty Level: Advanced
Requirements: Intermediate Rent Manager Knowledge
Advanced Preparation: None
CPE Credits: None
NARPM Certified

Suggested Roles
Owner/CEO
Property Manager
Accountant
Service Technician
Leasing Agent
System Administrator

Avenging the Tenant Experience


Secret Identity: Ways to Improve the Tenant’s Experience with Your Business


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Advanced
Happy tenants are good for business. They tend to create fewer headaches, rent for longer periods of time, and become your word-of-mouth marketing heroes. There is no perfect formula for creating tenant happiness, but there is a strategy that tends to lead to success – consistency! Tenants absolutely crave consistency from their property managers. In this session, we’ll examine how to leverage Rent Manager to provide consistent access, engagement, and communication with your tenants. We’ll even explore KPIs that you can begin tracking to verify some of these consistencies.

Learning Objectives:
  • Establish consistent communication channels that maintain relationship continuity.
  • Explore customizations that provide tenants with a more consistent experience.
  • Automate internal tasks to always deliver on promises to the tenant.
  • Define KPIs that can help measure these necessary areas of consistency.
Presenter: Ali Ferryman
Presenter Job Title: Training Manager
Difficulty Level: Advanced
Requirements: Basic Knowledge of Tenant Features in RM
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.25)
NARPM Certified

Suggested Roles
Owner/CEO
Property Manager
Leasing Agent
System Administrator

AvidXchange



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Accounting
TBD
Presenter: Joe Easton
Presenter Job Title: Channel Partner Manager
Difficulty Level: Beginner
Requirements:
Advanced Preparation: None
CPE Credits: None
NARPM Certified

Suggested Roles

Bank & CC Reconciliations… in a Snap!


Secret Identity: Best Practices for Handling Bank/CC Reconciliations


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Accounting
Are you manually reconciling your bank and credit card accounts each month? That’s crazy talk – come to this session instead! Performing reconciliations is mandatory if you want to ensure accurate financial records in Rent Manager, but let’s take the labor out of it. In this session, we’ll show you how to reconcile your accounts in a snap! You’ll learn how to build out a monthly reconciliation process that can keep you from having a ton of end-of-year financial headaches. We’ll even show you how to troubleshoot common discrepancies between your actual bank/cc accounts and Rent Manager.

Learning Objectives:
  • Perform manual reconciliations.
  • Set up and complete electronic bank/cc reconciliations.
  • Utilize tools and troubleshooting tips to identify reconciliation discrepancies.
  • Implement safeguards to prevent people from “breaking” your reconciliations.
Presenter: Andrea Wilkins
Presenter Job Title: Implementation Consultant
Difficulty Level: Intermediate
Requirements: Basic Knowledge of Bank Reconciliations
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.25)
NARPM Certified

Suggested Roles
Accountant

Become the Punisher of Your Payables


Secret Identity: Tips, Tricks, and AP Best Practices


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Accounting
What’s more fun than paying vendors? Okay, pretty much anything. At least Rent Manager can take the pain out of the process! Our system includes a ton of great features that can both simplify and streamline your bill entry and payment processes. We’ll also examine how you can easily “bill back” tenants or owners for the cost of certain expenses. Finally, if you’re someone who likes to rack up credit card points for fabulous prizes, we’ll show you how to manage your credit cards and the best way to pay them off, especially if the card was used for expenses across multiple properties!

Learning Objectives:
  • Discover ways to enter and pay bills faster in Rent Manager.
  • Bill back your tenants and owners for the cost of property expenses.
  • Utilize credit cards to pay off your expenses.
Presenter: Stephanie von Kampen
Presenter Job Title: Implementation Consultant
Difficulty Level: Intermediate
Requirements: Basic Payables Knowledge
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.25)
NARPM Certified

Suggested Roles
Accountant

Becoming a Heroic Public Speaker


Secret Identity: Public Speaking Tips and Tricks


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Professional Development
We often treat charisma like it’s a natural gift. You either have it or you don’t. Sure... speaking in public may come easier to some, but powerful communication is the result of discipline, not genetics. In this session, Chris Griesinger, Director of Customer Experience at Rent Manager, will share many of the tips and tricks that he’s learned as a professional orator. Chris has won numerous speaking awards over his career and he owes it all to the techniques that he learned from other great communicators along the way. If you want to become a more confident speaker, join this session! Whether you’re prepping for a big presentation, trying to win over a prospect, or just hoping to be less anxious when meeting someone new, this session will help you find your voice!

Learning Objectives:
  • Explore the psychology of effective public speaking.
  • Practice vocal and body language techniques to emphasize your message.
  • Leverage allegory, metaphors, similes, and humor to make stronger points.
  • Become confident in your own voice.
Presenter: Chris Griesinger
Presenter Job Title: Director of Customer Experience
Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: Personal Development (1.25)
NARPM Certified

Suggested Roles
Owner/CEO
Property Manager
Accountant
Service Technician
Leasing Agent
System Administrator

Bring the Wrath of Thor’s Hammer Down Upon Your Hapless Email Chains


Secret Identity: Emailing Tips & Tricks


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Beginner
Email is an essential way to communicate with tenants, prospects, owners, vendors, and even your own staff. Each year, we build out new features and functionality to improve your ability to track email correspondence within Rent Manager. In this session, you’ll bring the hammer down on lost and mismanaged emails. We’ll explore new email features, provide best practices for sending letters and reports, and more!

Learning Objectives:
  • Email letters and reports to the intended recipients in a variety of formats.
  • Manage email correspondence effectively in Rent Manager.
  • Tailor email settings to increase the likelihood your correspondence gets read.
  • Create customized letter and report packets.
Presenter: Ashley Jones
Presenter Job Title: Sales Representative
Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: None
NARPM Certified

Suggested Roles
Property Manager
Leasing Agent

Bruce Banner School of Script Smashing


Secret Identity: Best Practices for Advanced Scripting


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Advanced
You’ve already mastered the basics of scripting. You can develop custom letters and reports, but deep down, you know you want to hulk up your scripting skills to the next level. In this session, we go beyond basic scripting lessons in syntax to explore advanced concepts. How do you write clean and efficient scripts? How do I get my reports to run faster? How do I troubleshoot complicated scripts? These are the advanced questions we’ll be addressing in this class. We highly recommend that you already have some script-writing experience before attending this session.

Learning Objectives:
  • Explore advanced scripting concepts and strategies.
  • Utilize functions that will help you write advanced scripts.
  • Examine ways to get your letters and reports to run faster.
Presenter: Nathan Rapp
Presenter Job Title: API Services Director
Difficulty Level: Advanced
Requirements: Intermediate Scripting Knowledge
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.25)
NARPM Certified

Suggested Roles
Accountant
System Administrator

Calling All Heroes… with rmVoIP!


Secret Identity: Using the rmVoIP Phone System


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Leasing/Marketing
Did you know we built our own enterprise-grade phone system from the ground up? It’s called rmVoIP and it’s designed with Rent Manager users in mind. rmVoIP fully integrates with Rent Manager, providing phone pops, call recordings in history notes, and so much more! If you’re looking to revolutionize the communication backbone of your business, this session is a must-attend! We’ll teach you how to use and manage this sophisticated phone system.

Learning Objectives:
  • Discover how rmVoIP integrates seamlessly with Rent Manager.
  • Utilize rmAppSuite Pro to make and receive phone calls.
  • Review powerful reports that measure phone usage.
  • Leverage advanced features related to the rmVoIP phone system
Presenter: Nick Lorenz
Presenter Job Title: IT Consultant II
Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: None
NARPM Certified

Suggested Roles
Owner/CEO
Property Manager
Leasing Agent
System Administrator

Captain Maintenance: The First Service Avenger


Secret Identity: Service Manager 101


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Beginner
Service Manager is a robust feature set within Rent Manager that helps you easily track, manage, and resolve maintenance issues. In this introductory class, we’ll show you how easy it is to create and assign work orders to technicians, bill for the costs of parts and labor, review service tickets out in the field, and keep tenants and employees alerted to the progress of your maintenance work.

Learning Objectives:
  • Create and resolve service issues.
  • Organize your issues into filtered lists.
  • Bill tenants, owners, and vendors for service work.
  • Access service management features through rmAppSuite Pro.
  • Define automated notifications for your service issues.
Presenter: Jen Kephart
Presenter Job Title: Professional Development Coach
Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.25)
NARPM Certified

Suggested Roles
Property Manager
Service Technician

Captain Maintenance: The Winter Technician


Secret Identity: Managing Service Techs in the Field


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Property Management
On a scale of “Perfect!” to “Dumpster Fire!” how would you rate communication between your field technicians and main office? If this coordination feels fractured or chaotic, this session is for you! We’ll show you how Rent Manager can help you effectively manage service work and monitor the progress of your team out in the field. You’ll learn how to evaluate performance through various reports and even streamline and automate some of the communication between your office, your service technicians, and your tenants!

Learning Objectives:
  • Provide field technicians with access to their service issues through rmAppSuite Pro.
  • Utilize Rent Manager features and reports to monitor service work.
  • Automate notifications between all parties involved in a maintenance project.
  • Deliver meaningful reports to your technicians, your owners, your staff, etc.
Presenter: Carly Anderson
Presenter Job Title: Customer Success Specialist
Difficulty Level: Intermediate
Requirements: Basic Service Manager Knowledge
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.25)
NARPM Certified

Suggested Roles
Property Manager
Service Technician
System Administrator

Commercial Managers, Assemble!


Secret Identity: Commercial Roundtable


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Roundtable
If you’re managing commercial properties, we invite you to assemble with your peers in this roundtable-styled discussion. This is an incredible opportunity to hear tips, tricks, best practices, and recommendations from your industry peers. Our team will help drive and moderate the discussion, but the knowledge-share will come directly from industry experts who are living in the commercial world day-in, day-out. This is a companion session to the “Guardians of Commercial Management” session scheduled in the previous time-block. We encourage you to take both classes to get the most out of this industry-focused experience.

Learning Objectives:
  • Discuss hot topics in the commercial management industry.
  • Discover challenges that other professionals are facing in this industry.
  • Share tips, tricks, and best practices related to commercial management.
Presenter: Michael Mueller
Presenter Job Title: Business Development Manager
Difficulty Level: Advanced
Requirements: Basic Commercial Industry Knowledge
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.25)
NARPM Certified

Suggested Roles
Owner/CEO
Property Manager
Accountant
Service Technician
Leasing Agent
System Administrator

Customer Service with Marvel in Mind


Secret Identity: Best Practices for Customer Service


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Professional Development
Customer Service has changed for you and me. Of course, this has also changed for our residents. What are you doing that is different than your competitors? What do you do that’s better? What do customers want... what do they really, really want? In this session, Lisa Marvin, CEO of Essence Property Management, will provide an exciting and highly interactive session on how to provide a “marvelous” customer service experience. Lisa has worked hard to help Essence become a true industry leader in customer relationship building and she’ll be sharing some of her hard-earned lessons in this class!

Session Objectives:
  • Examine what makes a great customer response, a good response, and a not-so-good response.
  • Explore important customer service goals like under-promising and over-delivering.
  • Discuss how quickly negative reviews arrive and how positive ones are quickly forgotten.
  • Provide practical steps to improve the customer service of your company.
Presenter: Lisa Marvin
Presenter Job Title: CEO of Essence Property Management
Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: Management Services (1.25)
NARPM Certified

Suggested Roles
Owner/CEO
Property Manager
Service Technician
Leasing Agent
System Administrator

Customizing RM to the Smallest Ant-Man Detail


Secret Identity: Improving the Rent Manager UX for Your Staff


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Advanced
Rent Manager is a giant program full of endless possibilities, but very few employees need access to everything. In fact, sometimes less is more. Through a combination of permission management and screen customization, you can tailor each user’s experience to their exact needs. This session will certainly demonstrate the Rent Manager tools that can be used to control the user interface and access, but we’ll focus more on the underlying strategy of these customizations. In short, you’ll learn how to make Rent Manager more effective and accessible for your staff.

Learning Objectives:
  • Examine strategies for determining the best RM user experience for each employee.
  • Secure your database and streamline the interface through role-based permission sets.
  • Implement other customizations that are tailored to specific job roles.
Presenter: Ali Ferryman
Presenter Job Title: Training Manager
Difficulty Level: Advanced
Requirements: None
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.25)
NARPM Certified

Suggested Roles
System Administrator

Defeating Maintenance Projects, No Matter the Cost!


Secret Identity: Project Planning & Job Costing


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Accounting
From renovations to new construction, there are many challenges (and bills!) associated with these projects. But never fear! Rent Manager makes it easy to monitor the progress of this work as well as the financial costs. In this session, you’ll learn how service manager projects can be set up with an accounting focus in mind. Learn how to separate service issues in a way that best supports your billing needs. We’ll also examine how you can perform job costing on these projects to truly understand and analyze the cost of these projects.

Learning Objectives:
  • Use Service Manager to create maintenance/construction projects.
  • Generate tenant charges and vendor/owner bills to account for project costs.
  • Further track project costs through Job Costing.
  • Run reports to measure the performance of these projects.
Presenter: Joanna Fiorini
Presenter Job Title: Customer Success Team Leader
Difficulty Level: Intermediate
Requirements: Basic Service Manager Knowledge
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.25)
NARPM Certified

Suggested Roles
Property Manager
Accountant
Service Technician

Developing an Ultron Prospect Cycle


Secret Identity: Managing Each Stage of the Prospect Cycle


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Leasing/Marketing
Consistent prospecting keeps your units occupied and your cash flow consistent. You also need to make sure no prospect falls through the cracks. Rent Manager introduced a new way to ensure that you always stay up-to-date on each phase of the prospect life cycle – Prospect Stages! These stages can be customized to your business with automated triggers to move prospects to the next stage when a specific criterion is met. It’s a powerful way to both automate prospect processes and maximize oversight. Join this session to learn how to configure these prospect stages to your needs!

Learning Objectives:
  • Determine the key stages of your prospecting life cycle.
  • Use the staging feature to configure these stages in Rent Manager.
  • Run reports that help you monitor and move prospects through your established cycle.
Presenter: Camille Brigano
Presenter Job Title: Sales Representative
Difficulty Level: Intermediate
Requirements: Basic Prospecting Knowledge
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.25)
NARPM Certified

Suggested Roles
Property Manager
Leasing Agent
System Administrator

Diabolical Financial Reports of Your Own Design


Secret Identity: Developing Customized Financial Reports


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Advanced
The Report Writer feature allows you to create custom versions of “financial” reports like balance sheets, cash flows, P&Ls, etc. This insanely powerful tool has a ton of depth, meaning that a power user could customize their financial reports in unimaginable ways. In this session, we’ll showcase some of the diabolical financial reports that you can create in Rent Manager while demonstrating the advanced techniques that got us there. We highly recommend that you already have some experience creating financial reports through Report Writer before attending this session.

Learning Objectives:
  • Showcase clever financial reports that can be developed with clever design strategies.
  • Explore those design strategies so that you can build similar reports on your own.
  • Apply other advanced settings to further customize the output of your financial reports.
Presenter: Brian Mueller
Presenter Job Title: Director of Software Development
Difficulty Level: Advanced
Requirements: Intermediate Report Writer Knowledge
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.25)
NARPM Certified

Suggested Roles
Accountant
System Administrator

Doctor Strange: Report Writer Wizard


Secret Identity: Advanced Use-Cases for Report Writer


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Advanced
Report Writer allows you to develop your own custom reports. At this point, maybe you’ve created a few on your own, but you’re starting to wonder, “Is there more to it?” When it comes to Report Writer, there’s a whole multiverse of reporting possibilities. This session is all about exploring interesting and unconventional use-cases for Report Writer. Learn how to use custom reports to create import files for updating records in a batch, combining operational and financial data into a single report, and creating “actionable” reports that help employees accomplish tasks faster. To get the most out of this class, we recommend that you already have some scripting knowledge, but again, our focus is on vision and creativity in the report writing process over rules and scripting syntax.

Learning Objectives:
  • Create reports that can be used to mass-update Rent Manager data.
  • Create reports that compare financial and operational data.
  • Create reports that provide “actionable” work for your employees. industry
Presenter: Nathan Rapp
Presenter Job Title: API Services Developer
Difficulty Level: Advanced
Requirements: Intermediate Scripting Knowledge
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.25)
NARPM Certified

Suggested Roles
System Administrator

Fantastic Four (to Five) Generations of Employees


Secret Identity: Leading & Managing Today’s Multi-Generational Workforce


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Professional Development
Believe it or not, you may be in the process of making history as we speak! Many property management companies have up to five different generations of employees working side-by-side! More than ever before, this multi-generational workforce includes a wide (and sometimes polarizing) spectrum of knowledge, beliefs, and experiences. In this session, Robin Stinson, VP of operations for the Klotz Group, will help you build bridges across these generational divides to transform your staff into a cohesive unit. You'll come to understand what motivates and engages your younger and older staff members. Furthermore, you'll learn how to foster an environment that rewards the transfer of knowledge.

Session Objectives:
  • Learn to embrace the values, desires, and motivators of each generation.
  • Explore and understand life paths.
  • Build mixed-age teams and develop collaborative relationships.
  • Foster a culture of cross-generational mentoring.
  • Inspire and incentivize each generation of employee.
Presenter: Robin Stinson
Presenter Job Title: VP of Operations for the Klotz Group
Difficulty Level: Intermediate
Requirements: Basic Experience Leading Employees
Advanced Preparation: None
CPE Credits: Personnel/Human Resources (1.25)
NARPM Certified

Suggested Roles
Owner/CEO

FBM Tasks in a Flash


Secret Identity: Practicing Essential Fee-based Management Workflows


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Beginner
This session is a crash-course into the world of third-party (fee-based) management. You’ll learn how to set up owner contracts, establish and post management fees, receive contributions, and pay owners through different methods. You’ll also learn how to read and interpret the Owner Statement. The content of this session is based heavily on questions included in our Fee-based Management Certification test, making this class the perfect brush-up before getting yourself officially certified!

Learning Objectives:
  • Understand the basic fee-based management workflow in Rent Manager.
  • Set up owner accounts with the proper contracts, fee structures, etc.
  • Post management fees, make contributions, and write owner checks.
  • Interpret owner reports.
Presenter: Carson Sotelo
Presenter Job Title: Training Specialist
Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.25)
NARPM Certified

Suggested Roles
Property Manager
Accountant
System Administrator

Financial Reporting: Endgame


Secret Identity: Improving Your End-of-Year (EOY) Reporting


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Accounting
As you well know, the end of the year is a beautiful, stress-free time when you quietly reflect on the success of the previous months whilst striding confidently into the new year with clean records. Just kidding. It’s chaos. You’re frantically correcting mistakes while dealing with eleventh hour customer complaints. You’re making sure you have everything you need to produce vendor and owner 1099s while also providing reports that will help your team make key decisions in the new year. And to top it off, the holidays are creeping up which means staff will be taking time off... and it also means Brad is coming over for the holidays, the uncle you hate. It’s a lot. If the EOY reporting stresses you out, join this class. We’ll show you how to better prepare to deliver your end of year reports without all the stress.

Learning Objectives:
  • Compile end-of-year reports for vendors and owners.
  • Tie-out key financial reports.
  • Evaluate report collections to make business decisions for the new year.
Presenter: Chuck Stevens
Presenter Job Title: Chief Financial Officer
Difficulty Level: Advanced
Requirements: Basic Reporting Knowledge
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.25)
NARPM Certified

Suggested Roles
Owner/CEO
Property Manager
Accountant
System Administrator

Guardians of Commercial Management


Secret Identity: Showcasing Commercial Management Tools in RM


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Property Management
This session will provide a focused demonstration of tools and features that are essential to commercial management companies. We’ll share scenario-based recommendations and other best practices when it comes to utilizing these features. Furthermore, we’ll break down the key reports that can best help you manage your commercial portfolio. This is a companion session to the “Commercial Managers, Assemble!” roundtable event that will be scheduled in the next session block. We encourage you to take both classes to get the most out of this industry-focused experience.

Learning Objectives:
  • Examine Rent Manager features specifically relevant to commercial management.
  • Identify commonly used reports for managing commercial properties.
  • Explore software tips and tricks related to this industry.
Presenter: Stephanie von Kampen
Presenter Job Title: Implementation Consultant
Difficulty Level: Intermediate
Requirements: Basic Commercial Industry Knowledge
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.25)
NARPM Certified

Suggested Roles
Owner/CEO
Property Manager
Accountant
Service Technician
Leasing Agent
System Administrator

Guardians of HOAs


Secret Identity: Showcasing HOA Tools in RM


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Property Management
This session will provide a focused demonstration of tools and features that are essential to HOA management companies. We’ll share scenario-based recommendations and other best practices when it comes to utilizing these features. Furthermore, we’ll break down the key reports that can best help you manage your HOA portfolio. This is a companion session to the “HOA Managers, Assemble!” roundtable event that will be scheduled in the next session block. We encourage you to take both classes to get the most out of this industry-focused experience.

Learning Objectives:
  • Examine Rent Manager features specifically relevant to HOA management.
  • Identify commonly used reports for managing HOA properties.
  • Explore software tips and tricks related to this industry.
Presenter: John Hallack
Presenter Job Title: Product Marketing Specialist
Difficulty Level: Intermediate
Requirements: Basic HOA Industry Knowledge
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.25)
NARPM Certified

Suggested Roles
Owner/CEO
Property Manager
Accountant
Service Technician
Leasing Agent
System Administrator

Guardians of Manufactured Housing


Secret Identity: Showcasing Manufactured Housing Tools in RM


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Property Management
This session will provide a focused demonstration of tools and features that are essential to manufactured housing management companies. We’ll share scenario-based recommendations and other best practices when it comes to utilizing these features. Furthermore, we’ll break down the key reports that can best help you manage your manufactured housing portfolio. This is a companion session to the “Manufactured Housing Managers, Assemble!” roundtable event that will be scheduled in the next session block. We encourage you to take both classes to get the most out of this industry-focused experience.

Learning Objectives:
  • Examine Rent Manager features specifically relevant to manufactured housing.
  • Identify commonly used reports for managing manufactured housing properties.
  • Explore software tips and tricks related to this industry.
Presenter: Jeremy Moore
Presenter Job Title: Director of Sales
Difficulty Level: Intermediate
Requirements: Basic Manufactured Housing Industry Knowledge
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.25)
NARPM Certified

Suggested Roles
Owner/CEO
Property Manager
Accountant
Service Technician
Leasing Agent
System Administrator

Guardians of Short Term Rentals


Secret Identity: Showcasing Short Term Rental Tools in RM


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Property Management
This session will provide a focused demonstration of tools and features that are essential to short term rental (STR) management companies. We’ll share scenario-based recommendations and other best practices when it comes to utilizing these features. Furthermore, we’ll break down the key reports that can best help you manage your STR portfolio. This is a companion session to the “Short Term Rental Managers, Assemble!” roundtable event that will be scheduled in the next session block. We encourage you to take both classes to get the most out of this industry-focused experience.

Learning Objectives:
  • Examine Rent Manager features specifically relevant to the management of short term rentals.
  • Identify commonly used reports for managing short term rental properties.
  • Explore software tips and tricks related to this industry.
Presenter: Liz Maloney
Presenter Job Title: Training Specialist
Difficulty Level: Intermediate
Requirements: Basic STR Industry Knowledge
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.25)
NARPM Certified

Suggested Roles
Owner/CEO
Property Manager
Accountant
Service Technician
Leasing Agent
System Administrator

Guardians of Student Housing


Secret Identity: Showcasing Student Housing Tools in RM


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Property Management
This session will provide a focused demonstration of tools and features that are essential to student housing management companies. We’ll share scenario-based recommendations and other best practices when it comes to utilizing these features. Furthermore, we’ll break down the key reports that can best help you manage your student housing portfolio. This is a companion session to the “Student Housing Managers, Assemble!” roundtable event that will be scheduled in the next session block. We encourage you to take both classes to get the most out of this industry-focused experience.

Learning Objectives:
  • Examine Rent Manager features specifically relevant to student housing.
  • Identify commonly used reports for managing student housing properties.
  • Explore software tips and tricks related to this industry.
Presenter: Carson Sotelo
Presenter Job Title: Training Specialist
Difficulty Level: Intermediate
Requirements: Basic Student Housing Industry Knowledge
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.25)
NARPM Certified

Suggested Roles
Owner/CEO
Property Manager
Accountant
Service Technician
Leasing Agent
System Administrator

Hawkeye View Maps


Secret Identity: Developing “Bird’s Eye View” Property Maps


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Leasing/Marketing
Bird's Eye View is a powerful, hidden-gem feature that lets you create interactive maps of your rental properties. These maps are excellent for both property managers and leasing agents who are interested in the physical layout of a property. Better yet, you can color-code these maps based on a variety of filters that transform Bird's Eye View into a surprisingly powerful reporting tool. Join this session to learn about one of the coolest Rent Manager features you didn't even know existed!

Learning Objectives:
  • Import aerial-view pictures of your properties into Rent Manager.
  • Assign rental units to the match and administer other customizations.
  • Develop and apply custom overlays to provide visual reporting to your teams.
Presenter: Frank Jung
Presenter Job Title: Software Developer III
Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.25)
NARPM Certified

Suggested Roles
Property Manager
Service Technician
Leasing Agent
System Administrator

Heroes Play Fair with Fair Housing


Secret Identity: Exploring Fair Housing Laws


at
Professional Development
This session is a true crash-course into everything you absolutely need to know about Fair Housing Laws in 2022. Join Lisa Marvin, CEO of Essence Property Management (and certified Fair Housing Specialist), as she examines the rise in disability claims throughout the United States, screening considerations and related concerns, new familial status cases and what you should be mindful of, what equal opportunity to everyone really looks like, and so much more! Lisa makes Fair Housing fun in this highly interactive class that will leave you with tons of important fair housing tips.

Session Objectives:
  • Examine popular fair housing topics and their potential impact on your business.
  • Learn to properly navigate complex issues like screening rules, new familial status cases, and equal opportunity.
Presenter: Lisa Marvin
Presenter Job Title: CEO of Essence Property Management
Difficulty Level: Intermediate
Requirements: Basic Knowledge of Fair Housing
Advanced Preparation: None
CPE Credits: Management Services (1.25)
NARPM Certified

Suggested Roles
Owner/CEO
Property Manager
Leasing Agent

HOA Managers, Assemble!


Secret Identity: HOA Roundtable


at
Roundtable
If you’re managing HOA properties, we invite you to assemble with your peers in this roundtable-styled discussion. This is an incredible opportunity to hear tips, tricks, best practices, and recommendations from your industry peers. Our team will help drive and moderate the discussion, but the knowledge-share will come directly from industry experts who are living in the HOA world day-in, day-out. This is a companion session to the “Guardians of HOAs” session scheduled in the previous time-block. We encourage you to take both classes to get the most out of this industry-focused experience.

Learning Objectives:
  • Discuss hot topics in the HOA industry.
  • Discover challenges that other professionals are facing in this industry.
  • Share tips, tricks, and best practices related to homeowner’s associations.
Presenter: Nick Drzycimski
Presenter Job Title: Sales Manager
Difficulty Level: Advanced
Requirements: Basic HOA Industry Knowledge
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.25)
NARPM Certified

Suggested Roles
Owner/CEO
Property Manager
Accountant
Service Technician
Leasing Agent
System Administrator

Hulking Up Your Bookkeeping


Secret Identity: Essential Bookkeeping Skills


at
Accounting
This session is a crash-course into the key responsibilities of a bookkeeper in Rent Manager. This includes the ability to quickly find transaction data, enter transactions correctly, and finally, fix common mistakes. The content of this session is heavily influenced by the content of our Bookkeeper Certification test, making this class the perfect brush-up before getting yourself officially certified as a Rent Manager bookkeeper!

Learning Objectives:
  • Use search tools to locate financial data and answer accounting setup questions.
  • Enter common types of transactions.
  • Correct common transaction entry mistakes.
Presenter: Lindsey Urs
Presenter Job Title: Training Specialist
Difficulty Level: Intermediate
Requirements: Basic Accounting Knowledge
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.25)
NARPM Certified

Suggested Roles
Accountant

I am Groot: Signing Your Name to Digital Documents


Secret Identity: Introduction to Signable Documents


at
Beginner
Are you still signing leases and other forms in person? Are you losing key documents or having trouble keeping up with your physical filing systems? Are you paying for a Docu-Sign account? If the answer to any of these questions is yes, then consider this introductory class on Signable Documents. This feature lets you transform any letter template or PDF into a document that can be signed digitally through our Tenant Web Access portal. Ditch your heavy filing cabinets and expensive subscriptions – learn how to use Signable Documents instead!

Learning Objectives:
  • Understand the purpose of the Signable Documents feature in Rent Manager.
  • Create your own signable documents from letter templates or PDFs.
  • Publish signable documents to your tenants or owners.
  • Utilize tools to monitor these digital workflows.
Presenter: Evan Grawe
Presenter Job Title: Product Support Team Leader
Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.25)
NARPM Certified

Suggested Roles
Property Manager
Leasing Agent
System Administrator

KPIs with Professor C(urtis)


Secret Identity: Measuring Your Processes for Peak Performance


at
Professional Development
Do you know how well you and your staff are doing at attaining operational goals? Is your company staying F.I.T. (Focused, Improving effectiveness & efficiency, and Turning out a good product/service)? Do you operate on gut feelings or do you truly know your numbers? Utilizing the data stored in Rent Manager can help you measure the performance of your company and your processes in order to make smarter decisions more quickly. Curtis Dudley, CEO of IT in Flow, will share insights on how to manage your business using KPIs, metrics, and reports based on data in Rent Manager. He'll also explore how to automate the exporting of data to other software for visual reporting.

Session Objectives:
  • Examine sample processes in Rent Manager that should be measured for performance.
  • Identify KPIs that can be observed from these processes and how to “capture” them.
  • Automate the exporting of data out of Rent Manager and visually display the data in spreadsheets and dashboards including charts and graphs.
Presenter: Curtis Dudley
Presenter Job Title: CEO of IT in Flow
Difficulty Level: Advanced
Requirements: Strong Rent Manager Knowledge
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.25)
NARPM Certified

Suggested Roles
Owner/CEO
Property Manager
System Administrator

League of Extraordinary Tenants


Secret Identity: Tenant Tips and Tricks


at
Beginner
How much time do you spend looking at tenant accounts in Rent Manager? If you answered, “A lot!” then this session will be right down your alley. Discover how to better track and organize your precious tenants within Rent Manager and even customize the tenant screen to your exact needs. You’ll also be exposed to key settings and features that are easy to miss but can make a big impact on your day-to-day tenant management.

Learning Objectives:
  • Improve your tenant organization through tracking and filtering tools.
  • Customize the layout of the tenant screen to fit your needs.
  • Explore other tips, tricks, and best practices related to tenant management.
Presenter: Cheyenne Ward
Presenter Job Title: Instructional Content Analyst
Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: None
NARPM Certified

Suggested Roles
Property Manager
Leasing Agent

Lighting the ILS Bat Signal


Secret Identity: Internet Listing Site (ILS) Integration w/RM


at
Leasing/Marketing
Internet Listing Sites (ILS) make it easy for you to market your available rentals to a large, potential customer base. However, uploading marketing information unit by unit would be a slow and painstaking process. Luckily, Rent Manager provides automated feeds to several major ILS services (like Zillow) so that all the hard work is done for you. We have been working hard over the last couple years to expand the reach and capabilities of our ILS integrations. Join this session to learn how to light the proverbial ILS bat signal to get potential renters running to your properties!

Learning Objectives:
  • Understand the benefit of the ILS integration within Rent Manager.
  • Configure ILS settings to automate the marketing of your available units.
  • Take advantage of new features to expand your online marketing reach.
  • Explore best practices to improve the impact of your promoted units.
Presenter: Nick Drzycimski
Presenter Job Title: Sales Manager
Difficulty Level: Intermediate
Requirements: Basic Online Marketing Knowledge
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.25)
NARPM Certified

Suggested Roles
Property Manager
Leasing Agent
System Administrator

Manufactured Housing Managers, Assemble!


Secret Identity: Manufactured Housing Roundtable


at
Roundtable
If you’re managing manufactured housing properties, we invite you to assemble with your peers in this roundtable-styled discussion. This is an incredible opportunity to hear tips, tricks, best practices, and recommendations from your industry peers. Our team will help drive and moderate the discussion, but the knowledge-share will come directly from industry experts who are living in the manufactured housing world day-in, day-out. This is a companion session to the “Guardians of Manufactured Housing” session scheduled in the previous time-block. We encourage you to take both classes to get the most out of this industry-focused experience.

Learning Objectives:
  • Discuss hot topics in the manufactured housing industry.
  • Discover challenges that other professionals are facing in this industry.
  • Share tips, tricks, and best practices related to manufactured housing.
Presenter: Mike Niebauer
Presenter Job Title: Business Development Manager
Difficulty Level: Advanced
Requirements: Basic Manufactured Housing Industry Knowledge
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.25)
NARPM Certified

Suggested Roles
Owner/CEO
Property Manager
Accountant
Service Technician
Leasing Agent
System Administrator

Marvel-ous Reporting Shortcuts


Secret Identity: Reporting Tips and Tricks


at
Beginner
Rent Manager offers literally hundreds of reports to help analyze your business data from every possible angle. The choice is great... but it can also be a little overwhelming, right? If you feel like a novice when it comes to our giant collection of reports, this session is a must-attend! We’ll highlight a few essential reports to keep on your radar while exploring tips, tricks, and other best practices related to running our marvelous collection of reports.

Learning Objectives:
  • Receive basic recommendations on which reports to periodically review.
  • Discover how to run and interpret any report in Rent Manager.
  • Learn best practices for generating and delivering reports.
  • Memorize, batch, and automate reports to save time.
Presenter: Liz Maloney
Presenter Job Title: Training Specialist
Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.25)
NARPM Certified

Suggested Roles
Property Manager
Accountant
Leasing Agent

MSI



at
Property Management
TBD
Presenter: Joe Easton
Presenter Job Title: Channel Partner Manager
Difficulty Level: Beginner
Requirements:
Advanced Preparation: None
CPE Credits: None
NARPM Certified

Suggested Roles

Notifying All Superheroes!


Secret Identity: Innovating Business Practices with Automated Notifications


at
Professional Development
Fast, consistent, and reliable communication is the bedrock of any successful management company. Think about some of the biggest pain points for your organization right now - how many of these issues are the byproduct of a poor communication system with unclear expectations? Nicole Schook, Operations Manager at Eagle Rock Properties, is an expert in reviewing manual business processes and developing efficient and automated communication networks around them. She’ll show you how to lessen the workload on your property teams and keep residents properly informed - all through Rent Manager!

Session Objectives:
  • Learn how to review manual business processes and search for automated communication solutions.
  • Prioritize communications that will immediately benefit and impact your property teams.
  • Develop long-term strategies for rolling out new workflows with enhanced communication systems that keep employees and tenants/prospects properly informed.
Presenter: Nicole Schook
Presenter Job Title: Operations Manager at Eagle Rock Properties
Difficulty Level: Intermediate
Requirements: Basic Understanding of Property Management Workflows
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.25)
NARPM Certified

Suggested Roles
Owner/CEO
Property Manager
System Administrator

OutSHINE, OutSHARE, OutSHOW


Secret Identity: Enhancing Your Business Through Culture & Engagement


at
Beginner
The property management world has slowly slipped into humdrum drudgery these last few years. Our sense of passion and purpose is gone. The industry seems to have lost the magic that once captivated us. But not anymore! In this session, Jo-Anne Olivery, Founder/President of ireviloution Enterprises, seeks to return the magic to your business. She’ll review every touchpoint, task-point, tech-point, and team-point of your business to ensure peak performance and maximum efficiency is achieved. You’ll learn how to deliver on your brand promises so that your business shines brighter, regardless of team skill levels and location. Through her Disney training, Jo will inspire you to believe that magic happens when you commit to yourself and your vision. Each participant will receive a bag of Disney’s magic dust to sprinkle on their business and team, making it sparkle and shine, bringing a whole new colorful perspective to the business, the team, the clients, and yourself.

Session Objectives:
  • Explore how to build a solid business culture.
  • Engage your employees and clients more effectively.
  • Improve workflows and team movement.
  • Examine your accountability and performance management.
Presenter: Jo-Anne Oliveri
Presenter Job Title: Founder/President of ireviloution Enterprises
Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: Management Services (1.25)
NARPM Certified

Suggested Roles
Owner/CEO
Property Manager
Leasing Agent
System Administrator

Planning Your Blockbuster Budget


Secret Identity: Budget Setup & Management


at
Accounting
Budgeting is an excellent way to set meaningful expense limits and performance goals for your team. Rent Manager can even help you generate your budget goals in the first place! Join this session if you’re interested in implementing budgets into your day-to-day operations. We’ll show you how to set up your budgets, warn employees before their spending goes over-budget, and examine reports that illustrate these budgetary benchmarks.

Learning Objectives:
  • Explore strategies for establishing key budgets for your business.
  • Define those budgets within Rent Manager.
  • Establish warnings to keep employees aligned with your budgets.
Presenter: Craig Zutavern
Presenter Job Title: Director of Software Development
Difficulty Level: Intermediate
Requirements: Basic Knowledge of Making Budgets
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.25)
NARPM Certified

Suggested Roles
Accountant
System Administrator

Power Users, Assemble!


Secret Identity: Power User Show and Tell


at
Roundtable
We’re constantly amazed by the creativity and ingenuity of our customers. We have power users creating clever custom tabs, using features in unorthodox ways, and scripting reports that examine data in brilliant new ways. If you have something cool to share, please attend this session! You can even bring your laptop and we’ll give you the chance to literally show off your brilliant solution! But this session isn’t restricted to just power users. We encourage anyone to attend this session to be inspired by our power user community. We hope you leave this class with new ideas on how you could take your Rent Manager experience to the next level.

Learning Objectives:
  • Discuss advanced solutions in Rent Manager for typical business challenges.
  • Experience creative solutions implemented by other power users.
  • Brainstorm new ways to leverage your Rent Manager database.
Presenter: Tony Little
Presenter Job Title: Chief Technology Officer
Difficulty Level: Advanced
Requirements: Intermediate Rent Manager Knowledge
Advanced Preparation: None
CPE Credits: None
NARPM Certified

Suggested Roles
Owner/CEO
Property Manager
System Administrator

Rebooting Your Rental for the Next Superhero


Secret Identity: Improving Your Make-Ready Workflows


at
Property Management
A tenant just moved out and now you’ve got to get that rental available ASAP. Each day the unit stays off the market is lost revenue. The demand is urgent, but you also know it takes a ton of work and coordination to successfully complete the make-ready process. In this session, you’ll discover how Rent Manager can help you manage and monitor the turnover process for your entire portfolio. You’ll learn to reduce your turnover time and ensure that maintenance issues never fall through the cracks again!

Learning Objectives:
  • Set up reports and alerts to keep tabs on your current turnover performance.
  • Utilize the Make Ready Board to stay on top of maintenance and administrative tasks.
  • Automate marketing features to quickly find new tenants for your vacancies.
Presenter: Lindsey Urs
Presenter Job Title: Training Specialist
Difficulty Level: Intermediate
Requirements: Basic Knowledge of "Make Ready" Tasks
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.25)
NARPM Certified

Suggested Roles
Property Manager
Leasing Agent
System Administrator

Rent Track



at
Property Management
TBD
Presenter: Luke Schafer
Presenter Job Title: Integration Success Specialist
Difficulty Level: Beginner
Requirements:
Advanced Preparation: None
CPE Credits: None
NARPM Certified

Suggested Roles

Residential Managers, Assemble!


Secret Identity: Residential Roundtable


at
Roundtable
If you’re managing residential properties, we invite you to assemble with your peers in this roundtable-styled discussion. This is an incredible opportunity to hear tips, tricks, best practices, and recommendations from your industry peers. Our team will help drive and moderate the discussion, but the knowledge-share will come directly from industry experts who are living in the residential management world day-in, day-out.

Learning Objectives:
  • Discuss hot topics in the residential housing industry.
  • Discover challenges that other professionals are facing in this industry.
  • Share tips, tricks, and best practices related to residential property management.
Presenter: Julie Kuhn
Presenter Job Title: Director of Professional Services
Difficulty Level: Advanced
Requirements: Basic Residential Industry Knowledge
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.25)
NARPM Certified

Suggested Roles
Owner/CEO
Property Manager
Accountant
Service Technician
Leasing Agent
System Administrator

RM Call Center



at
Leasing/Marketing
TBD
Presenter: Nick Lorenz
Presenter Job Title: IT Consultant II
Difficulty Level: Beginner
Requirements:
Advanced Preparation: None
CPE Credits: None
NARPM Certified

Suggested Roles
Owner/CEO
System Administrator

rmAppSuite Pro: A Multiverse of Features


Secret Identity: Introduction to rmAppSuite Pro


at
Beginner
rmAppSuite Pro is our dedicated Rent Manager mobile app that can be downloaded to any Google or iOS device. It’s a collection – a suite, if you will – of powerful features designed for being productive while out in the field. This app connects to your live Rent Manager data, meaning any entries made through the app will be instantly visible to anyone using Rent Manager back at the office. This class is a grand introduction of rmAppSuite Pro to anyone who is unfamiliar with its capabilities.

Learning Objectives:
  • Discover the various feature sets of our mobile app.
  • Learn how to navigate and customize rmAppSuite Pro to your needs.
  • Perform a variety of “field tasks” with the app.
Presenter: Justin Scarbrough/Adam Noyes
Presenter Job Title: Software Developer/Software Developer Manager
Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: None
NARPM Certified

Suggested Roles
Owner/CEO
Property Manager
Service Technician
Leasing Agent
System Administrator

S.H.I.E.L.D Your Financial Books from Enemies


Secret Identity: Developing Accounting-based Internal Controls


at
Advanced
The accuracy of your financial records is of the utmost importance. To prevent user error – or worse, fraud – it's important to integrate a series of internal controls into your business. The separation of tasks can lead to improved teamwork, better oversight, and an overall reduction of transaction-based issues. In this session, we’ll provide insider tips on how you can implement internal controls like this at your own office and enforce those systems effectively through Rent Manager.

Learning Objectives:
  • Identify areas where your business has the most need for accounting-based controls.
  • Explore strategies to implement a separation of responsibilities with your staff.
  • Utilize Rent Manager features that can enforce these separations.
  • Learn better ways to monitor and report on the impact of these controls.
Presenter: Ali Ferryman
Presenter Job Title: Training Manager
Difficulty Level: Advanced
Requirements: Basic Knowledge of Accounting
Advanced Preparation: None
CPE Credits: Accounting (1.25)
NARPM Certified

Suggested Roles
Owner/CEO
Accountant
System Administrator

Shang-Chi and the Legend of the Ten Leasing Reports


Secret Identity: Examining “Key” Prospect & Leasing Reports


at
Leasing/Marketing
Keeping tabs on your leasing cycle is an important part of running a smooth management company. But with so many reports in Rent Manager, it can sometimes be difficult to know which reports to run and when. If you’ve ever felt overwhelmed by the reporting options available, this session is for you! First, we’ll lead a conversation about several key performance indicators (KPIs) related to leasing. Second, we’ll examine reports that you should be reviewing on a daily, weekly, or monthly basis to keep tabs on these KPIs. Finally, we’ll discuss best practices for grouping, managing, and in some cases, even troubleshooting these reports.

Learning Objectives:
  • Identify measurable KPIs related to the leasing performance of your business.
  • Examine reports that illustrate those KPIs.
  • Identify best practices for running, batching, and customizing these reports to your needs.
  • Develop internal procedures based on the results of these reports.
Presenter: Carly Anderson
Presenter Job Title: Customer Success Specialist
Difficulty Level: Intermediate
Requirements: Basic Leasing Knowledge
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.25)
NARPM Certified

Suggested Roles
Property Manager
Leasing Agent

Short Term Rental Managers, Assemble!


Secret Identity: Short Term Rental Roundtable


at
Roundtable
If you’re managing short term rental properties, we invite you to assemble with your peers in this roundtable-styled discussion. This is an incredible opportunity to hear tips, tricks, best practices, and recommendations from your industry peers. Our team will help drive and moderate the discussion, but the knowledge-share will come directly from industry experts who are living in the STR world day-in, day-out. This is a companion session to the “Guardians of Short Term Rentals” session scheduled in the previous time-block. We encourage you to take both classes to get the most out of this industry-focused experience.

Learning Objectives:
  • Discuss hot topics in the short term rental industry.
  • Discover challenges that other professionals are facing in this industry.
  • Share tips, tricks, and best practices related to short term rentals.
Presenter: Lori Weaver
Presenter Job Title: Director of Business Analysis and Release Management
Difficulty Level: Advanced
Requirements: Basic STR Industry Knowledge
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.25)
NARPM Certified

Suggested Roles
Owner/CEO
Property Manager
Accountant
Service Technician
Leasing Agent
System Administrator

Student Housing Managers, Assemble!


Secret Identity: Student Housing Roundtable


at
Roundtable
If you’re managing student housing properties, we invite you to assemble with your peers in this roundtable-styled discussion. This is an incredible opportunity to hear tips, tricks, best practices, and recommendations from your industry peers. Our team will help drive and moderate the discussion, but the knowledge-share will come directly from industry experts who are living in the student housing world day-in, day-out. This is a companion session to the “Guardians of Student Housing” session scheduled in the previous time-block. We encourage you to take both classes to get the most out of this industry-focused experience.

Learning Objectives:
  • Discuss hot topics in the student housing industry.
  • Discover challenges that other professionals are facing in this industry.
  • Share tips, tricks, and best practices related to student housing.
Presenter: Patrick O'Hearn
Presenter Job Title: Director of Customer Support and IT Services
Difficulty Level: Advanced
Requirements: Basic Student Housing Industry Knowledge
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.25)
NARPM Certified

Suggested Roles
Owner/CEO
Property Manager
Accountant
Service Technician
Leasing Agent
System Administrator

Take Incredible Pictures Like Peter Parker


Secret Identity: Taking and Managing Professional Property Photos


at
Leasing/Marketing
Nothing sells a unit better than a vibrant and professional photo, but not everyone has the luxury of having a devoted marketing team or professional photographer. But good news! We’re here to show you how to take professional pictures... on your own phone! First, we’ll teach you how to make the most of your camera phone, then we’ll help you bring those photos into Rent Manager to produce professional documents, online listings, and more.

Learning Objectives:
  • Examine key strategies in taking professional photos of your properties.
  • Learn how to maximize the cinematic potential of your smartphone.
  • Leverage these photos in Rent Manager to produce professional documents, listings, etc.
Presenter: John Hallack
Presenter Job Title: Product Marketing Specialist
Difficulty Level: Intermediate
Requirements: Basic Marketing Knowledge
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.25)
NARPM Certified

Suggested Roles
Property Manager
Leasing Agent

Taskmaster: Unleashing Superhuman Performance


Secret Identity: Workflow Management Strategies in Rent Manager


at
Advanced
You’re always looking for new ways to motivate your employees and increase productivity. You also know how difficult it can be to keep your staff on the same page and how easy it is for important tasks to fall through the cracks. Did you know the secret to unleashing the full potential of your team may be hiding inside the Service Manager Feature set? In this session, you’ll learn how to translate the responsibilities of your team into streamlined (and sometimes automated) service issues that provide detailed, step-by-step instructions on how to complete each task. Join this session and help your team become the ultimate taskmasters!

Learning Objectives:
  • Identify where your employees struggle with business workflows and responsibilities.
  • Use Rent Manager tools to provide clear step-by-step instructions.
  • Empower employees with ways to access these instructions from anywhere, anytime.
  • Establish reports to measure the performance of your employees.
Presenter: Chris Griesinger
Presenter Job Title: Director of Customer Experience
Difficulty Level: Advanced
Requirements: Basic Service Manager Knowledge
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.25)
NARPM Certified

Suggested Roles
Owner/CEO
Property Manager
System Administrator

The Origin Story of a Self-Taught API Developer


Secret Identity: Developing Your Own API Solutions


at
Advanced
The Rent Manager Application Programming Interface (API) is a way for developers to write custom applications that can read or even write data to your Rent Manager database. The API is like the Marvel Universe... anything is possible. You can rely on our ever-expanding ecosystem of vendor integrations to use the API on your behalf, but you could also learn to harness this hidden gem for yourself. Imagine creating your own custom applications or mini-tools to address your most pressing business challenges. This session will be presented by someone who, like you, became enamored with the API and taught himself how to use it. You’ll receive recommendations on how to take the next steps towards API development and receive practical API advice through the demonstration of a few real-world applications.

Learning Objectives:
  • Examine the benefits of learning the Rent Manager API.
  • Discover resources that can help build your coding knowledge.
  • Explore the step-by-step process of writing a simple API application.
Presenter: Tobias Friday
Presenter Job Title: Senior Product Expert
Difficulty Level: Advanced
Requirements: Intermediate Scripting Knowledge
Advanced Preparation: None
CPE Credits: None
NARPM Certified

Suggested Roles
System Administrator

The Secret Serum to Manufactured Housing


Secret Identity: A Manufactured Housing Case-Study


at
Professional Development
Kate Costello is the Chief Operating Officer of Horizon Land Company – a successful and rapidly expanding owner/operator in the manufactured housing sector. Their success is by no means an accident. Kate has carefully planned and orchestrated business growth through a powerful combination of industry knowledge and Rent Manager usage. In this session, Kate will speak on how Horizon Land Company utilizes Rent Manager each day to run their operation, how they tailored the program to their needs, and the API customizations they’ve developed to gain a leg-up on the competition. This fascinating case-study of success will provide many takeaways for you to go back and implement at your own organization.

Session Objectives:
  • Share insights into manufactured housing trends and how to prepare your business.
  • Examine areas of Rent Manager that you should be customizing for manufactured housing.
  • Identify the impact of leveraging Partner integrations and Professional Services Projects to save time and streamline your operation.
Presenter: Kate Costello
Presenter Job Title: COO of Horizon Land Company
Difficulty Level: Intermediate
Requirements: Basic Knowledge of Manufactured Housing
Advanced Preparation: None
CPE Credits: Management Services (1.25)
NARPM Certified

Suggested Roles
Owner/CEO
Property Manager
Accountant
Service Technician
Leasing Agent
System Administrator

Training to Become a Scripting Superhero


Secret Identity: Scripting 101


at
Beginner
No previous scripting knowledge is needed to participate in this session! Scripting is a command-based language that can help customize the output of your letters and reports. This class is designed to build your confidence in the writing of simple scripts. We’ll teach you a few basic scripting rules and even introduce you to built-in tools that can help make writing scripts a breeze within Rent Manager!

Learning Objectives:
  • Identify common use-cases for scripting.
  • Learn the basic rules of writing scripts in Rent Manager.
  • Produce basic letters and reports with customized scripts.
Presenter: Cheyenne Ward
Presenter Job Title: Instructional Content Analyst
Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.25)
NARPM Certified

Suggested Roles
System Administrator

Turning Your Website Into a Juggernaut


Secret Identity: Critical Features to Enhance Your Website


at
Leasing/Marketing
Is your website a masterpiece... or an eye-sore? Functional... or dysfunctional? Beautiful... or barf? If your site is anything less than an unstoppable force, we have solutions for you. Rent Manager provides a ton of utility features that can greatly enhance the overall functionality of your site for prospects, tenants, and owners alike. These solutions are guaranteed to drive traffic to your site and improve client relationships. In this session, we’ll explore these features and provide best practices on how to effectively implement them into your website.

Learning Objectives:
  • Link your website to the Tenant and Owner Web Access portals.
  • Utilize Unit Availability to provide available listings on your own website.
  • Allow tenants to submit online applications through your website.
  • Incorporate web chat to efficiently communicate with tenants and owners.
Presenter: Kari Miller
Presenter Job Title: Business Intelligence Analyst
Difficulty Level: Intermediate
Requirements: Basic Website Management Knowledge
Advanced Preparation: None
CPE Credits: None
NARPM Certified

Suggested Roles
Leasing Agent
System Administrator

Unlock Your (HR) Superpowers


Secret Identity: HR Strategies for Non-HR Managers


at
Professional Development
You may not have a Human Resources (HR) department, but if you have employees, then you’re in HR! While managing your day-to-day responsibilities, you also need to recruit new talent, maintain staff satisfaction, and foster professional growth and opportunity. If this all sounds overwhelming, then please join this eye-opening session! Rachel Huizenga, HR Director at LCS/Rent Manager, will provide meaningful guidance on how to succeed in HR without having a dedicated department. She’ll discuss best practices related to interviewing, employee onboarding and motivation, and even how to handle tough conversations in an effective (and legal) way.

Learning Objectives:
  • Understand how to build teams through proper candidate selection.
  • Discuss ways to show team appreciation through compensation, benefits, and recognition programs.
  • Set your employees up for success through quality onboarding and training.
  • Examine evaluation techniques to strengthen performance and improve employee motivation.
  • Prepare for tough conversations and understand the legalities around discipline and termination.
Presenter: Rachel Huizenga
Presenter Job Title: Director of HR
Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: Personnel/Human Resources (1.25)
NARPM Certified

Suggested Roles
Owner/CEO

Upgrading Your Management Fee Suit


Secret Identity: Adopting “Simplified” Management Fee Structures


at
Accounting
Last year we implemented a new way for fee-based management companies to set up and post their fees. This new approach became known as the Standard method which is meant to simplify the whole posting process. The original way that management fees were calculated became the Advanced method. While the Advanced method has its perks, we encourage you to take a look at the new, simplified way of doing things. The Standard method lets you set up fees based on tenant charges and you can post your management fees as often as you want. It also gives you more visibility on transactions where fees have already been collected. This session will help you understand the new Standard method and give you helpful advice on how to convert over to this new structure to simplify your management fee life.

Learning Objectives:
  • Understand the differences between Standard (simplified) and Advanced management fees.
  • Convert properties using the advanced method to the standard method.
  • Utilize owner reports that work specifically with the Standard management fee structure.
Presenter: Saritha Kota
Presenter Job Title: Director of Software Development
Difficulty Level: Intermediate
Requirements: Basic Fee-based Management Knowledge
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.25)
NARPM Certified

Suggested Roles
Owner/CEO
Accountant
System Administrator

X-Ray Vision for Report Troubleshooting


Secret Identity: Report Troubleshooting 101


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Beginner
The reports in Rent Manager can help you make better business decisions, but only when the underlying data is correct. After all, if garbage is entered into the software, the reports are going to spit garbage out. In this session, you’ll be equipped with the x-ray vision you need to pinpoint report discrepancies and make the proper corrections. The key is to first learn how each report calculates its values, then anticipate possible issues, and finally, know how to begin looking for them. By the end of this class, you’ll be seeing your reports in a whole new way!

Learning Objectives:
  • Discover how reports calculate and report on data.
  • Understand the proper workflows of (transactional) data in Rent Manager.
  • Explore troubleshooting strategies to help you identify reporting discrepancies.
  • Apply these strategies to several reports and identify solutions.
Presenter: Chris Griesinger
Presenter Job Title: Director of Customer Experience
Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: Computer Software & Applications (1.25)
NARPM Certified

Suggested Roles
Property Manager
Accountant
Leasing Agent

Xavier Institute for Higher Learning


Secret Identity: Teaching New Hires How to Use Rent Manager Faster


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Advanced
Employee turnover in the property management sector has always been high, and “The Great Resignation” certainly did not make staffing any easier. To survive this new business climate, you need training that can rapidly onboard new employees and make them productive sooner. But who has time to build an advanced training program? This session will teach you how to quickly create low-cost, high-yield training without pouring a thousand hours into the development process! Here’s the truth: you don’t need a ton of fancy eLearning tools to make great training. You just need to master training scope, connections, and feedback loops! Come learn how to build a culture of learning at your organization that can help a novice employee become your next office hero!

Learning Objectives:
  • Examine basic principles of adult learning.
  • Develop simple yet impactful training programs.
  • Discover how to leverage your current staff and resources to supplement this training.
  • Avoid common mistakes when it comes to the creation and delivery of training.
Presenter: Chris Griesinger
Presenter Job Title: Director of Customer Experience
Difficulty Level: Advanced
Requirements: Basic Knowledge of Employee Training Goals
Advanced Preparation: None
CPE Credits: Management Services (1.25)
NARPM Certified

Suggested Roles
Owner/CEO
System Administrator

Zego



at
Accounting
TBD
Presenter: Ryan Blumenshein
Presenter Job Title: Sales Representative
Difficulty Level: Beginner
Requirements:
Advanced Preparation: None
CPE Credits: None
NARPM Certified

Suggested Roles