Below is the current list of sessions that will be offered at the 2017 Rent Manager User Conference. Check back often for updates or session additions!

This year we have categorized the sessions by difficulty and business role. Use the filters to narrow the class list to sessions that match your interests.



Session Key
Owners/CEO Property Manager Accountant
Service Technician Leasing Agent System Admin
Office Manager


Five Easy Ways to Receive Payments
Tuesday, October 24th at 10:15 AM
Accounting
Collecting payments from your tenants should be fast and easy. We offer a multitude of ways to make it convenient for your tenants to pay their rent and other fees. This session explores the five most popular ways to receive payments in Rent Manager: Batch Payments, ePay, Tenant Web Access, Check Scanners, and Cash Pay. Come learn how to set up and fully utilize these features. You’ll be amazed by how these tools can help automate your receivables processing and even reduce tenant delinquencies!

Presenter: Jeff Lanter
Presenter Job Title: Technical Writer

Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: Specialized Knowledge and Applications (1)



Five Reasons to Automate your Payables with AvidXchange
Tuesday, October 24th at 10:15 AM
Integrations
You chose Rent Manager as your accounting system for several reasons. Some of your reasons may have included the solution’s scalability and flexibility, or the enhanced functionality and reporting capabilities. So, if you’re ahead of the curve when it comes to your accounting system, why are you still receiving paper bills and mailing paper checks? Join us for this interactive session with AP Automation Expert, Brian Thayer, and Accounting System Partner Evangelist, Jan Skinner, to learn about the top 5 reasons to automate including: Time Savings; Money Savings; Electronic Workflows; Scalability for Growth; Increased Visibility & Control. Plus - see a live demo of how AvidXchange works with Rent Manager to maximize your payables process.

Presenter: Brian Thayer, Jan Skinner
Presenter Job Title: AP Automation Expert, Accounting System Partner Evangelist

Difficulty Level: Overview
Requirements: None
Advanced Preparation: None
CPE Credits: None



Owner Payments Made Easy
Tuesday, October 24th at 10:15 AM
Property Management
The easiest way to keep owners happy is to pay them the right amount at the right time. Easy, right? We all know the topic of owner distributions is far more complicated than it sounds. You may need to take into consideration partnerships, upcoming bills, taxes, prepayments, and other things that complicate the payment process. In this session, we'll carefully examine the factors that impact an owner's payout and how to handle those special considerations in Rent Manager. You'll leave this class confident that your next owner distribution will be on point and on time!

Presenter: Nick Drzycimski
Presenter Job Title: Account Manager

Difficulty Level: Intermediate
Requirements: None
Advanced Preparation: None
CPE Credits: Specialized Knowledge and Applications (1)



The Essential Leasing Reports
Tuesday, October 24th at 10:15 AM
Marketing/Leasing
Lease management is about always knowing the status of your rentals. You need to know which units are vacant and available to prospects and which will be available soon. What leases are about to expire, or have expired already? You might need to distinguish your long- and short-term leases as well as any month-to-month tenants, if you have them. In this session, we'll examine our top list of "go-to" leasing reports and when you should run each one.

Presenter: Camille Brigano
Presenter Job Title: Rent Manager Sales

Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: Specialized Knowledge and Applications (1)



Training Automation with Rent Manager University
Tuesday, October 24th at 10:15 AM
Business Skills
Training is the most valuable investment you can make for your management company. To operate at peak efficiency, your staff must be well-versed in both Rent Manager and your day-to-day business operation. But building a training program is hard - where do you start? Come learn how we (LCS) built our internal training program to help employees learn Rent Manager, accounting, and the property management business. Furthermore, we'll show you how to utilize our Rent Manager University training system to develop a customized learning experience for your staff based on the particular needs of your business.

Presenter: Chris Griesinger
Presenter Job Title: Director of Implementation and Training

Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: Management Services (1)



User Experience Customization Strategies
Tuesday, October 24th at 10:15 AM
Administration
Your office has a lot of people logging into Rent Manager each day, but they're not all doing the same stuff in the program. Some users are focused on receivables and payables, others are working with prospect and owner accounts, and others still are primarily looking at service issues. This session is about giving everyone the unique version of Rent Manager they want! By customizing dashboards, scoreboards, and menu options, you can streamline the Rent Manager interface to match the needs of each employee. This class will also examine how to turn these customizations into default templates that can be assigned to individual users or entire roles within the company.

Presenter: Ashley Summers
Presenter Job Title: Rent Manager Sales

Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: None



Utility Billing with PayLease
Tuesday, October 24th at 10:15 AM
Industry
In this session, PayLease will cover how Resident Billing and Utility Expense Management work in Rent Manager. You will learn how utility billing services help you recoup costs and offload the utility AP process, saving you time and money. Here’s what we’ll cover:
  • How Utility Expense Management and Resident Billing work
  • How they integrate with Rent Manager
  • PayLease’s complimentary support resources


Presenter: Matt Amoia, Annette Lasota
Presenter Job Title: PayLease Vice President, Rent Manager ePay Specialist for PayLease

Difficulty Level: Overview
Requirements: None
Advanced Preparation: None
CPE Credits: None



AmRent Resident Screening
Tuesday, October 24th at 12:45 PM
Integrations
Resident Screening is an integral part of the application process. If you’re not conducting quality screenings, you’re increasing the risk of renting to unqualified and costly applicants. Join this session to learn more about AmRent our trusted partner for obtaining credit, criminal, eviction and identity verification reports from a fully integrated process through your Rent Manager software. This class will review resident screening best practices and demonstrate how AmRent can help convert qualified applicants into positive performing renters, while reducing skips and evictions.

Learning Objectives:
  • Understand the importance of resident screening including AmRent’s top ten best practices.
  • Demo ordering and receiving resident screening reports in Rent Manager.
  • Demo the screening process initiated by consumers through Apply Now.
  • Demo delivering adverse action notices in accordance with FCRA user requirements.


  • Presenter: Scott Ellerbrock, Ashli Allen
    Presenter Job Title: President, Account Management & RM Sales Liaison

    Difficulty Level: Overview
    Requirements: None
    Advanced Preparation: None
    CPE Credits: None



Bringing your Service Management In-House
Tuesday, October 24th at 12:45 PM
Property Management
Properties need routine maintenance and companies often outsource this work to third-party vendors. This is a missed opportunity! Service Management can be a huge revenue-generator for your business; you just need a plan to manage it all in-house. This session will provide guidance on how to slowly wean yourself from relying on external service technicians and take on more of this work yourself. You'll also see how Rent Manager can help you manage the billing of this work and monitor your newfound profit source!

Presenter: Jeremy Moore
Presenter Job Title: Manager of Sales & Account Management

Difficulty Level: Advanced
Requirements: Basic Knowledge of Service Manager
Advanced Preparation: None
CPE Credits: Specialized Knowledge and Applications (1)



Building Process Control into Rent Manager
Tuesday, October 24th at 12:45 PM
Administration
Consistency is key when it comes to running an efficient management company. You need your employees to complete the same tasks in the same way every time, and you need your software to help reinforce those procedures. Through custom tabs, wizards, and menus, you can create easy-to-follow workflows that keep your employees aligned with your operational plan. Join this session to learn how you can customize Rent Manager screens to help employees do their jobs more efficiently and remove opportunities to make mistakes within the software.

Presenter: Brian Mueller
Presenter Job Title: Software Development Manager

Difficulty Level: Intermediate
Requirements: Basic Knowledge of Rent Manager Customization Options
Advanced Preparation: None
CPE Credits: Specialized Knowledge and Applications (1)



CEO/Owner Gathering
Tuesday, October 24th at 12:45 PM
Industry
This session is a time for business owners and CEOs to network and learn how other companies are operating with Rent Manager around the country. Share ideas with your peers and gain first-hand insight into business strategies that you can take back home to your company.

Presenter: Dave Hegemann
Presenter Job Title: President and CEO of LCS

Difficulty Level: Intermediate
Requirements: Experience managing or owner a company
Advanced Preparation: None
CPE Credits: None



Company Branding 101
Tuesday, October 24th at 12:45 PM
Business Skills
It’s easy to look at global companies like McDonalds and Starbucks and notice their consistent use of color and logos in their branding. But for those of us who haven’t reached global status, branding is still a key part of everyday marketing. Creating a company brand may seem overwhelming if it’s a task you’ve never conquered before. To get you started, we’ve identified the basics to help you build your brand from scratch in an authentic, engaging manner to keep your units occupied and your business running smoothly.

Presenter: Kari Miller
Presenter Job Title: Digital Marketing Coordinator

Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: Specialized Knowledge and Applications (1)



Going Paperless with your Leasing Process
Tuesday, October 24th at 12:45 PM
Marketing/Leasing
If you feel like you’re drowning in leasing and application papers, then this session is meant for you! This year we introduced our new "Apply Now" feature that streamlines the online application process. We also have a feature called "Signable Documents" where you can publish lease documents online and have them signed digitally by prospects and tenants. These tools make the online leasing process safe, efficient, and best of all, paperless! Join this session to learn how to take advantage of these online tools so that you can ditch that filing cabinet once and for all!

Presenter: Adam Noyes
Presenter Job Title: Software Development Team Leader

Difficulty Level: Intermediate
Requirements: Basic Knowledge of Leasing Process
Advanced Preparation: None
CPE Credits: Specialized Knowledge and Applications (1)



The Cardinal Rules of Journal Entries
Tuesday, October 24th at 12:45 PM
Accounting
Journal Entries are powerful, but with great power comes great responsibility. There are times when creating a journal entry is just what the doctor ordered. Other times, a journal entry is a band-aid fix that will only create more problems down the road. This session is all about exploring the fundamental rules that can help you decide when to utilize journal entries in Rent Manager and when you should not.

Presenter: Ali Hinkle
Presenter Job Title: Training Manager

Difficulty Level: Intermediate
Requirements: Basic Knowledge of Journal Entries
Advanced Preparation: None
CPE Credits: Accounting (1)



Budget Like a Boss
Tuesday, October 24th at 02:30 PM
Accounting
Budgets are an excellent way to control costs and even set performance goals for your company. But how do you set up a quality budget? In this class, we'll explore how to extrapolate meaningful budgets based on historical financial data. We'll set reasonable expense caps, identify "outliers" that should be ignored while planning your budget, and more! Finally, you'll learn how to compare your budgets with year-to-date transaction activity to confirm that your company is on pace for another successful year!

Presenter: Kyle Schweikert
Presenter Job Title: RM12 Conversion Team Leader

Difficulty Level: Advanced
Requirements: Basic Experience with Budgeting
Advanced Preparation: None
CPE Credits: Accounting (1)



Commercial Management Setup
Tuesday, October 24th at 02:30 PM
Industry
Commercial property management is easy when you take advantage of the features that are available in the software. Join this session to learn how to set up commercial properties, units, tenants and leases. Discover how to properly define and post "CAM" charges and expenses. And finally, we'll touch on key reports that can help you manage your commercial portfolio.

Presenter: Nathan Rapp
Presenter Job Title: Product Support

Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: Specialized Knowledge and Applications (1)



Designing Your Website with Site Manager
Tuesday, October 24th at 02:30 PM
Marketing/Leasing
You want a killer website on a budget? Then check out the new-and-improved Site Manager—our proprietary website designer tool! It helps you quickly and easily build beautiful websites that connect to your live Rent Manager database. With a few clicks of the mouse, you can create an eye-catching site that lets visitors search for your available rentals and submit online applications directly to your database. Come learn the tips and tricks to getting the most out of Site Manager. A beautiful new website is just a few clicks away!

Presenter: James Gibbs
Presenter Job Title: Software Development Team Leader

Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: Specialized Knowledge and Applications (1)



Introduction to rmScript
Tuesday, October 24th at 02:30 PM
Administration
Scripting knowledge can unlock the door to nearly unlimited customization opportunities. With even just a little experience, you can make letters and reports that are customized to the exact needs of your business. And considering there are even more places within Rent Manager where scripting can be used, it truly is an invaluable skill to learn. This session examines how to add basic script fields to templates and then make adjustments to match your specific needs. You'll leave this session with a foundational knowledge of scripting that can help you develop simple-to-advanced functions throughout Rent Manager.

Presenter: Nathan Ray
Presenter Job Title: Software Development Team Lead

Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: Specialized Knowledge and Applications (1)



Let's Take a Life-Changing Journey Together
Tuesday, October 24th at 02:30 PM
Business Skills
Personal growth and self-improvement are areas to which we have the power to make changes but don’t often give it the priority it deserves. In this class we will talk about small steps we can take to a larger conversation about overcoming obstacles that can hold us back. We will write a letter to ourselves (to open a year from now) and talk about our fears, our habits, who inspires us, healthy choices and so much more. Make yourself a priority and spend some time with the lively, entertaining, and inspirational Lisa L. Marvin, CEO of Essence Property Management.

Presenter: Lisa Marvin
Presenter Job Title: CEO & Partner of Essence Property Management

Difficulty Level: Overview
Requirements: None
Advanced Preparation: None
CPE Credits: Management Services (1)



Property Management Gathering
Tuesday, October 24th at 02:30 PM
Property Management
Do you manage properties? Then this networking session was designed just for you! Spend the hour rubbing elbows with your management peers from all over the country and hear how they're utilizing Rent Manager to change the way they do business. This is a great opportunity to exchange advice and experiences with users just like you.

Presenter: Lori Weaver
Presenter Job Title: Director of Client Services

Difficulty Level: Intermediate
Requirements: Experience as a Property Manager
Advanced Preparation: None
CPE Credits: None



Run Your Own Maintenance Company (and Make Money) with PM Toolbelt
Tuesday, October 24th at 02:30 PM
Integrations
Maintenance, love it or hate it, it is a critical piece of Property Management. Learn from someone who has created his own Maintenance Company and learned how to be profitable doing it. Utilizing Rent Manager and PM Toolbelt, you can run a standalone Maintenance Company, or have tools to track and make more money off basic maintenance. PM Toolbelt will give you full dispatch and tracking for your maintenance techs, and also help with communication, automation and much more for external vendors, tenants, owners, and other folks within your company. Deep integration with Rent Manager means you won’t be double entering data, and your Property Managers and Maintenance Personnel can track the same data in either system.

Presenter: Curt Fluegel
Presenter Job Title: Owner & CEO of PM Toolbelt

Difficulty Level: Overview
Requirements: None
Advanced Preparation: None
CPE Credits: None



Building a Better Move-In Process
Tuesday, October 24th at 04:00 PM
Marketing/Leasing
Sure—you got the prospect to sign a lease, but now it's time to move them in. This is going to create a lasting impression on your new tenants. A great experience might encourage them to tell their friends about your business and your rental properties—word of mouth is the best marketing you can get! Alternatively, if the process is miserable and full of obstacles, they might not stick around long. In this session, we'll discuss what you can do to make the move-in process seamless for new tenants. And guess what? Rent Manager includes everything you need to streamline this process.

Presenter: Sabrina Clore
Presenter Job Title: Product Support Manager

Difficulty Level: Intermediate
Requirements: Basic Knowledge of Tenant Move-in Process
Advanced Preparation: None
CPE Credits: None
NARPM Certified



Fundamentals of Manufactured Housing Community Management
Tuesday, October 24th at 04:00 PM
Industry
Too often people are looking for profitable shortcuts, but the truly successful businesses are the ones that master the fundamentals. In this session, Tomi Adams, Managing Broker at A-Plus Property Management, will provide her insights into excelling at the basics of manufactured housing community management. This session will examine a long list of manufactured housing topics like written policies and documents, resident relations and guideline enforcement, collections, marketing, leasing procedures, federal laws, and other internal policies that, once mastered, can turn your business into a well-oiled machine!

Presenter: Tomi Adams
Presenter Job Title: Managing Broker at A-Plus Property Management

Difficulty Level: Intermediate
Requirements: Basic Knowledge of Manufactured Housing Industry
Advanced Preparation: None
CPE Credits: None
NARPM Certified



P&L Performance Reporting
Tuesday, October 24th at 04:00 PM
Accounting
Anyone can run a report to see what the business has done. But here's the real question: how often do you run reports to see how well you COULD be doing? Performance reporting is all about examining the gap between your current business success and your fullest potential. This kind of reporting can highlight major areas of necessary improvement and help direct you toward a more efficient business model. Join this session to learn about the various ways the Profit & Loss report can be run and examined to make better decisions that can help your business reach its true potential.

Presenter: Nick Drzycimski
Presenter Job Title: Account Manager

Difficulty Level: Intermediate
Requirements: Basic Knowledge of Rent Manager Reports
Advanced Preparation: None
CPE Credits: Specialized Knowledge and Applications (1)



Reduce Rent Loss Due to Vacancy by Automating Showing Scheduling
Tuesday, October 24th at 04:00 PM
Integrations
Did you know that only 6% of leads turn into paying tenants? But if you don’t respond to 100% of leads and get them pre-qualified and scheduled, your days on market and days vacant will cost you in effort and rent. In this session we’ll cover how you can leverage software to increase your units under management without having to increase staff. Tenant Turner will reply to all email inquiries instantly and give callers the option to schedule based on your availability without you having to lift a finger or a phone. Tenant Turner will automatically follow up, schedule, confirm, cancel, and collect feedback for every viewing. Take your automation one step further by optionally allowing secure self-access with electronic lockboxes for leads and vendors.

Presenter: James Barrett
Presenter Job Title: Co-founder & CEO of Tenant Turner

Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: None



rmInspection: Simplifying the Inspection Process
Tuesday, October 24th at 04:00 PM
Property Management
Performing inspections are necessary to maintain the quality of your rental spaces. rmInspection is our integrated inspection app that lets you complete inspections out in the field and then upload the results back into Rent Manager from your mobile device. This session examines the tips, tricks, and best practices for utilizing our integrated inspection services. rmInspection includes tons of customization options to help you craft the perfect inspection for any rental type, and this class will provide step-by-step instructions for doing just that!

Presenter: Jason Meyer
Presenter Job Title: Software Development Team Leader

Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: Specialized Knowledge and Applications (1)



Why I Love Property Management
Tuesday, October 24th at 04:00 PM
Business Skills
After getting yelled at by an owner or tenant, you may find that loving the business of property management can be a challenge. This session will pull you out of the day-to-day and help you reconnect with the business you once loved. There are a number of reasons to love this property management business and Andy Propst, CEO of HomeRiver Group Holdings, will share those and give you the applicable actions to fall in love all over again.

Presenter: Andy Propst
Presenter Job Title: Founder & CEO, HomeRiver Group Holdings

Difficulty Level: Overview
Requirements: None
Advanced Preparation: None
CPE Credits: Management Services (1)



Workflow Management with Service Manager
Tuesday, October 24th at 04:00 PM
Administration
This session is back by popular demand! You're always looking for new ways to motivate employees and increase their productivity. Did you know the secret to tapping into the true potential of your staff may be hiding inside the Service Manager feature set? This tool is great for handling projects and maintenance work, but it's also the perfect tool for office tasks and workflow management. Learn how to customize Service Manager to delegate office work, measure employee performance, prioritize workloads, and ensure that no task falls through the cracks again!

Presenter: Chris Griesinger
Presenter Job Title: Director of Implementation and Training

Difficulty Level: Advanced
Requirements: Basic Knowledge of Service Manager
Advanced Preparation: None
CPE Credits: Specialized Knowledge and Applications (1)



Leasing Agent Gathering
Wednesday, October 25th at 08:30 AM
Marketing/Leasing
Calling all leasing agents—this networking session is just for you! How do you get prospects to sign leases with your business? What strategies do you employ to get tenants to renew their leases? Come share your ideas and hear what other leasing agents across the country are doing to help secure tenants and grow their business!

Presenter: Abbie Huffman
Presenter Job Title: Business Development Manager

Difficulty Level: Intermediate
Requirements: Basic Experience as a Leasing Agent
Advanced Preparation: None
CPE Credits: None



Maintenance Tools and Best Practices with Property Meld
Wednesday, October 25th at 08:30 AM
Integrations
Maintenance is one of the trickiest aspects of the property management business. There are so many different stages of the process that intertwine with tenants, vendors, technicians, management, and owners. No wonder it can be such a headache! In this session, we're going to discuss maintenance best practices that will ensure your maintenance operation runs as smoothly as possible, while delivering robust retention and positive tenant reviews. We’ll also cover how Property Meld and its Rent Manager integration can make your maintenance headaches disappear!

Learning Objectives:
  • Maintenance best practices and processes
  • How Property Meld automates the maintenance process
  • How Rent Manager and Property Meld integrate


Presenter: Ray Hespen
Presenter Job Title: Co-founder & CEO of Property Meld

Difficulty Level: Overview
Requirements: Basic Experience with Service Management
Advanced Preparation: None
CPE Credits: None



Management Fee Mastery
Wednesday, October 25th at 08:30 AM
Property Management
This session is all about collecting the fees your management company worked hard to earn. Rent Manager includes tons of features to carefully control how management fees are calculated, posted, and even how they are reported to your owners. Come learn how to fully utilize the management fee settings and preferences available in the software, and discover a number of helpful tips that can simplify and streamline the management fee cycle for your business!

Presenter: Nick Charhut
Presenter Job Title: WinDev Production Team QA

Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: Specialized Knowledge and Applications (1)



Mergers, Acquisitions, and Consolidations
Wednesday, October 25th at 08:30 AM
Industry
With consolidation being a trend, how does this impact you and the single-family multifamily rental industry as a whole? In this session, Andy Propst, CEO of HomeRiver Group Holdings, will discuss what makes companies a strong candidate for acquisition. Then discuss the steps to a successful integration whether you are the company doing the acquiring or the company that was acquired.

Presenter: Andy Propst
Presenter Job Title: Founder & CEO of HomeRiver Group Holdings

Difficulty Level: Overview
Requirements: None
Advanced Preparation: None
CPE Credits: Management Services (1)



Putting your Office on Auto Pilot
Wednesday, October 25th at 08:30 AM
Administration
It takes a lot to run a management company, so why not let Rent Manager lighten your load? There are a number of "automation" features in the program that can do everything from posting charges to delivering daily reports—all without any additional work from you. It’s just like The Jetsons, but without the robot maid. Join this session to learn how to set up Rent Manager to automatically take over certain repetitive processes so that you can spend less time on tedious chores and more time growing your business.

Presenter: Frank Jung
Presenter Job Title: Software Development Team Leader

Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: Specialized Knowledge and Applications (1)



Report Investigation Strategies
Wednesday, October 25th at 08:30 AM
Accounting
Learning to read and interpret the reports in Rent Manager is an invaluable skill. And when reports don't match, you must be able to locate the nature of the discrepancy—but where do you start? In this eye-opening session, we'll explore the proper way to compare reports for a variety of purposes. You'll learn proven step-by-step strategies that our own Support Team use to troubleshoot report discrepancies and bring balance to your books!

Presenter: Chris Griesinger
Presenter Job Title: Director of Implementation and Training

Difficulty Level: Intermediate
Requirements: Basic Knowledge of Rent Manager Reports
Advanced Preparation: None
CPE Credits: Accounting (1)
NARPM Certified



rmVoIP: Business Phone Solution
Wednesday, October 25th at 08:30 AM
Integrations
We're just going to say it: we have the best integrated phone system in the industry! Period. As a Rent Manager user, you owe it to yourself to take a look at how our enterprise-grade rmVoIP phone system can revolutionize your business communications. Learn about rmVoIP's integration with Rent Manager that includes call pop-ups, phone presence, and the ability to save call recordings into history/notes. Discover how easy it is to manage your phone system through our web-based administrative portal. And finally, learn how to use the new Find/Me Follow Me feature to create truly flexible call forwarding systems that ensure no inbound call will ever slip through the cracks again!

Presenter: Dave Staun, Sam Hernandez
Presenter Job Title: Senior Sales Representative, Sales Account Executive

Difficulty Level: Overview
Requirements: None
Advanced Preparation: None
CPE Credits: Management Services (1)



Analyzing your Property Financials
Wednesday, October 25th at 10:15 AM
Business Skills
You produce a Balance Sheet and Profit & Loss at the end of every month, but do you really know what those reports are telling you? In this session, we'll look at some key financial ratios to help you understand your property's liquidity, leverage, and profitability. You'll learn how to assess the financial health of your portfolio and leave ready to make your most informed decisions yet!

Presenter: Ali Hinkle
Presenter Job Title: Training Manager

Difficulty Level: Intermediate
Requirements: Basic Accounting Knowledge
Advanced Preparation: None
CPE Credits: Accounting (1)



Entering Bills in Record Time
Wednesday, October 25th at 10:15 AM
Accounting
Are you falling behind in the race to keep Rent Manager up-to-date with your payables? There are tons of tips, tricks, and best practices for streamlining the bill entry process. Join this session to learn about vendor default options, disbursal tools, and upload options that make it easier than ever to get your bills into the program. You'll also learn how to use Account Balance Disbursal—an insanely powerful tool that lets you handle tax and credit card disbursals with ease!

Presenter: Ashley Summers
Presenter Job Title: Rent Manager Sales

Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: Specialized Knowledge and Applications (1)



ePay Integration with PayLease
Wednesday, October 25th at 10:15 AM
Integrations
Are you a newbie to online payments? Or do you want to learn more about your ePay solution? Come get the scoop on PayLease's ePay solution for Rent Manager, and how it saves users time and money. Here's what we'll cover:

  • How ePay works and how it will benefit you
  • How it seamlessly integrates with Rent Manager
  • How our Client Account Management Team will assist you
  • Demo of advanced ePay functionalities (Sending an ePay refund, reviewing the ePay register, Cashpay, Check21)


Presenter: Matt Amoia, Annette Lasota
Presenter Job Title: PayLease Vice President, Rent Manager ePay Specialist for PayLease

Difficulty Level: Beginner
Requirements:
Advanced Preparation: None
CPE Credits: None



Improving Service Response Time
Wednesday, October 25th at 10:15 AM
Property Management
Poor service response time is one of the best ways to lose clients. On the flip side, having a responsive maintenance staff can be a huge selling point to new prospects. This session will explore ways to significantly reduce the time it takes to resolve an issue after it’s first reported. Learn about the tools, features, and reports available in Rent Manager to monitor and improve service response time for your business. Your tenants will be so amazed by your newfound responsiveness that they may just swoon into your arms, exclaiming, "You're my maintenance hero!" And then you can ride off into the sunset like a true Tucson Maintenance Buckaroo... Or something like that.

Presenter: Carson Sotelo
Presenter Job Title: Implementation Consultant

Difficulty Level: Intermediate
Requirements: Basic Knowledge of Service Manager
Advanced Preparation: None
CPE Credits: None
NARPM Certified



Optimizing your Online Listings
Wednesday, October 25th at 10:15 AM
Marketing/Leasing
Internet Listing Sites (ILS) have quickly become the preferred way for prospects to seek out their next rental. But with so many other businesses marketing their units on these sites, how do you make yours stand out? Join this class to explore how to effectively market your property online. First, we’ll show you how to set up the ILS feed in Rent Manager so that your advertisements are automatically promoted to the top ILS sites like Zillow, Trulia, etc. Second, we'll talk about things you can include (and not include) to make your available rentals stand out from the competition on these increasingly saturated listing platforms.

Presenter: Devon McLean
Presenter Job Title: Rent Manager Sales

Difficulty Level: Intermediate
Requirements: Basic Knowledge of Internet Listing Service Sites
Advanced Preparation: None
CPE Credits: Specialized knowledge and Applications (1)



Power User Gathering
Wednesday, October 25th at 10:15 AM
Administration
If you consider yourself a Rent Manager expert within your organization, regardless of role, we invite you to attend this special networking opportunity. We're rounding up Power Users from around the country to delve into advanced strategies within the Rent Manager platform. Interact with other Rent Manager aficionados and return from Tucson with some truly innovative ideas for your office.

Presenter: Jeremy Moore
Presenter Job Title: Manager of Sales & Account Management

Difficulty Level: Advanced
Requirements: Strong Knowledge of Rent Manager Program
Advanced Preparation: None
CPE Credits: None



Five Easy Ways to Pay Bills
Wednesday, October 25th at 12:45 PM
Accounting
This session is all about taking the pain out of paying your payables! Do you want to pay bills with checks? Credit cards? Electronic payments? Rent Manager can do it all! This session will examine five effective ways to pay your bills, along with tips, tricks, and best practices for each approach. We'll also review some valuable reports that can help you track your payments and stay on top of upcoming bills.

Presenter: Jason Meyer
Presenter Job Title: Software Development Team Leader

Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: Specialized Knowledge and Applications (1)



Five Features That Benefit Your Clients, Staff, and Bottom Line
Wednesday, October 25th at 12:45 PM
Administration
Rent Manager includes many features that you may not be aware of that can really benefit your company. In this session, Peter Best, President & CEO of Magnum York Property Management, will share five key areas of Rent Manager that his company uses every day to help his clients, his employees, and his bottom line. This is an incredible opportunity to learn Rent Manager tips, tricks, and best practices from the perspective of an actual Rent Manager power user. This session will examine imports/exports, UDFs, custom tabs, scheduled report batches, API usage, and much, much more!

Presenter: Peter Best
Presenter Job Title: President & CEO of Magnum York Property Management

Difficulty Level: Intermediate
Requirements: Basic Knowledge of Rent Manager customization
Advanced Preparation: None
CPE Credits: Management Services (1)



Improving your Prospect Conversion Rate
Wednesday, October 25th at 12:45 PM
Marketing/Leasing
Prospects come and prospects go, but how do we make prospects stay? That's the question examined in this class. Rent Manager includes a ton of tools that help track prospects and market your available rentals to them. We'll share options to help simplify the leasing process and keep potential tenants from wandering over to your competitors. As you'll discover, consistent communication and easy leasing options are what really win prospects over, and we'll show you how to implement all of that within Rent Manager!

Presenter: Camille Brigano
Presenter Job Title: Rent Manager Sales

Difficulty Level: Intermediate
Requirements: Experience with Prospect Manager
Advanced Preparation: None
CPE Credits: None
NARPM Certified



Performing CAM Reconciliations
Wednesday, October 25th at 12:45 PM
Industry
Does the thought of manually reconciling your CAM accounts at the end of the year send a shiver down your spine? Then this session is just for you. Rent Manager includes CAM reconciliation tools that turn this otherwise time-consuming process into a few, short mouse-clicks. In this session, we'll examine how to properly reconcile CAM, insurance, and tax accounts based on the terms of your commercial leases. We have a truly flexible reconciliation tool, so come learn how to tailor it to your specific needs!

Presenter: Kathy Worley
Presenter Job Title: Senior Training Specialist

Difficulty Level: Advanced
Requirements: Basic Knowledge of Reconciliation Process
Advanced Preparation: None
CPE Credits: Specialized Knowledge and Applications (1)



Simple Steps to Becoming a More Engaging Speaker
Wednesday, October 25th at 12:45 PM
Business Skills
We often treat charisma like it's a natural gift - you either have it or you don't. Sure, public speaking might come easier to some, but learning to engage an audience is a skill that anyone can acquire with practice. Chris Griesinger is a four-time state and four-time National Champion in college forensics (competitive speech, not dead bodies). In this session, he'll share the skills he learned to become a more confident and engaging speaker. Whether you're prepping for a big presentation, trying to win over a prospect, or just looking to be less anxious when meeting new people, this class is all about helping you find your voice!

Presenter: Chris Griesinger
Presenter Job Title: Director of Implementation and Training

Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: Communication (1)



The Essential Management Reports
Wednesday, October 25th at 12:45 PM
Property Management
To stay competitive, you need to keep your finger on the pulse of your day-to-day business. This session examines critical operational reports that reflect your daily business activity. Use this valuable information to help your employees "work smart” by focusing them on the most critical tasks facing the company each day. Learn how to run, customize, and interpret these reports so that your business can become a lean, mean, management machine!

Presenter: Patrick OHearn
Presenter Job Title: Channel Partner Manager

Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: Specialized Knowledge and Applications (1)



The Great API Showcase
Wednesday, October 25th at 12:45 PM
Integrations
Back by popular demand! Rent Manager 12 offers an Application Programming Interface (API) so that developers (yours or ours) can write programs that read or write directly to your database. This open API unlocks the door to limitless possibilities for your business. In this session, Jeremy Yohner, our API Services Manager, will co-host this class along with API partners (TBD). Together, they will explore how their services - integrated through the API - can enhance your business and give you an edge over your competition.

Presenter: Jeremy Yohner
Presenter Job Title: API Services Manager

Difficulty Level: Beginner
Requirements:
Advanced Preparation: None
CPE Credits: None



Departmental Reports with Financial Report Writer
Wednesday, October 25th at 02:30 PM
Administration
Financial Reports provide a ton of great information about the performance of your managed properties... perhaps too much! Do you wish you could provide an employee access to a small subset of general ledger accounts without letting them see everything? Have you ever wanted to give someone the ability to run a report, but limit which accounts they could drill-down on? Financial Report Writer includes features to make all this customization possible. Join this session to learn how to craft the perfect financial reports for your employees that give them just the information they need to do their jobs better, without oversharing sensitive financial data.

Presenter: Brian Mueller
Presenter Job Title: Software Development Manager

Difficulty Level: Advanced
Requirements: Basic Accounting and Financial Report Writer Knowledge
Advanced Preparation: None
CPE Credits: Specialized Knowledge and Applications (1)



Fair Housing: A Discussion on Racism
Wednesday, October 25th at 02:30 PM
Industry
How we perceive others is an innate part of who we are. Or is it? A famous experience 40 years ago with a group of third graders Iowa showed how quickly our opinions and actions can be shaped by a perception of superiority (of inferiority). Today, even as our culture continues to diversify, a fundamental lack of understanding and fear of change allow racism to exist and grow. This thought-provoking session is like nothing you’ve ever experienced. You’ll participate in an intentional conversation that will inform your thoughts, actions, and how you interact with others in every aspect of your life. You won’t want to miss this unique dialogue presented by Lisa L. Marvin, Essence Property Management.

Presenter: Lisa Marvin
Presenter Job Title: CEO & Partner of Essence Property Management

Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: Management Services (1)



Future Forum
Wednesday, October 25th at 02:30 PM
Administration
We work hard to keep Rent Manager cutting edge, and so much of our innovation is born from your suggestions and feedback. If you want a sneak peek at what the future holds for Rent Manager, then join this open forum led by Dave Hegemann, President and CEO, as well as Tony Little, Chief Technology Officer. This forum will dive deeper into the feature announcements made during the keynote address and Dave and Tony will share their insights into the future of our product. This is a great opportunity to gaze into the crystal ball of Rent Manager and perhaps even influence the direction of our flagship software!

Presenter: Dave Hegemann, Tony Little
Presenter Job Title: LCS President & CEO, LCS Chief Technology Officer

Difficulty Level: Overview
Requirements:
Advanced Preparation: None
CPE Credits: None



ILoveLeasing
Wednesday, October 25th at 02:30 PM
Integrations
Lindsay Torkelson will be presenting ILoveLeasing.com® Apartment Customer Relationship Management software, and RentPush.com® Asset Performance, Revenue Management and Market Analysis software developed by Spherexx.com®. She will demonstrate how these tools can streamline daily workflow, increase occupancy, raise pricing, and attract the most qualified prospects; all with a seamless integration with Rent Manager Property Management Software.

Presenter: Lindsay Torkelson
Presenter Job Title: Senior Account Manager

Difficulty Level: Overview
Requirements: None
Advanced Preparation: None
CPE Credits: None



Measuring Job Performance with Job Costing
Wednesday, October 25th at 02:30 PM
Accounting
Rent Manager offers a ton of great reports to measure the profitability of a property or a unit, but now we've taken things a step further by adding job costing. This feature lets you run reports that examine the income and expenses associated with a job that might span one or more properties. Job costing lets you answer questions like, "Which jobs are profitable?" "Which jobs cost us money?" "Which vendor does this job the cheapest?" and more! If your business does a lot of project-based work, then come learn how job costing can give you better insight into the costs and profits of your daily jobs.

Presenter: Kyle Schweikert
Presenter Job Title: RM12 Conversion Team Leader

Difficulty Level: Beginner
Requirements: Basic Experience with Job Costing Concepts
Advanced Preparation: None
CPE Credits: Specialized Knowledge and Applications (1)



The Art of Tenant Lease Renewals
Wednesday, October 25th at 02:30 PM
Marketing/Leasing
That time is approaching... The tenant's lease is getting ready to expire. Will they renew or will they walk? In this session, we'll examine strategies for communicating with tenants with expiring leases to achieve the ideal outcome—a renewal! Investment is the key component to any successful relationship, which means you must invest in your tenants before they will invest in you. This session is full of best practices to help you maximize tenant retention and develop stronger business relationships with your renters.

Presenter: Devon McLean
Presenter Job Title: Rent Manager Sales

Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: None
NARPM Certified



Turning Around your Turnover Process
Wednesday, October 25th at 02:30 PM
Property Management
Just how quick is your make-ready process? Are your rentals a revolving door of productivity, or do they often sit vacant and lonely... so... very... lonely? Rent Manager offers a ton of features that can help streamline the transition from one renter to the next. We'll cover how to schedule and complete inspections, expedite repairs, and identify the best time to start marketing your vacancies to find your next paying tenant in record time.

Presenter: Sabrina Clore
Presenter Job Title: Product Support Manager

Difficulty Level: Intermediate
Requirements: Basic Knowledge of Tenant Move-Out Process
Advanced Preparation: None
CPE Credits: None
NARPM Certified



Innovation Hall Power Hour
Wednesday, October 25th at 04:00 PM
Other
In lieu of traditional sessions, we're hosting a networking blitz during the Innovation Hall Power Hour! Immerse yourself in all-things Rent Manager and prepare to have a good time. Grab a drink from the bar, share your feature requests on the Wall of Solutions, take your picture at the Social Station, challenge your peers to a game of super Connect Four or mega Jenga, and hear from some of our sponsors at the Learning Zone. Do all this and more during the Power Hour!

Presenter:
Presenter Job Title:

Difficulty Level: Beginner
Requirements: None
Advanced Preparation:
CPE Credits: None



Attracting Owner Prospects to your Business
Thursday, October 26th at 08:30 AM
Marketing/Leasing
Are you on the hunt for new owner clients? Then you need to showcase everything your business has to offer! Property owners are looking for management companies with a proven record for maximizing property performance, producing meaningful reports, and providing transparency into the management process. Rent Manager includes a variety of great features that meet these needs, so turn them into selling points for your business! This session examines how to leverage features in the program to make an effective pitch to owner prospects. Furthermore, you'll learn how to use the Owner Prospect feature to track your interactions with these clients.

Presenter: Patrick OHearn
Presenter Job Title: Channel Partner Manager

Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: Specialized Knowledge and Applications (1)



Making the Most of the Web Portal Suite
Thursday, October 26th at 08:30 AM
Integrations
The Web Portal Suite contains three vital tools for your business: Tenant Web Access, Owner Web Access, and mobileRM! Together, these web portals provide valuable features and opportunities for your tenants, owner, and employees! Join this session to optimize the setup of these web-based features to help tenants pay their rent online and submit service tickets, provide more transparency to your owners, and help your staff do more on-the-go!

Presenter: James Gibbs
Presenter Job Title: Software Development Team Leader

Difficulty Level: Intermediate
Requirements: Access to Web Portal Suite
Advanced Preparation: None
CPE Credits: Specialized Knowledge and Applications (1)



Owner-financed Loans for Manufactured Housing
Thursday, October 26th at 08:30 AM
Industry
With Loan Manager, you no longer need a third-party program to manage your owner-financed loans. Whether you have loan-only tenants or tenants who pay rent in addition to their loan, Loan Manager makes it easy to manage their accounts. In this session, we'll demonstrate and discuss creating customer loans, defining terms and conditions, posting loans, applying late fees, and more! Discover how manufactured housing management companies effectively leverage this feature to track their owner-financed loans.

Presenter: Ali Hinkle
Presenter Job Title: Training Manager

Difficulty Level: Beginner
Requirements:
Advanced Preparation: None
CPE Credits: Management Services (1)



Perfecting your Owner Statement
Thursday, October 26th at 08:30 AM
Property Management
Owner Statements provide invaluable information to your owner-clients when they are set up correctly. The big challenge is that Owner Statements are not always a one-size-fits-all solution. Some owners expect a detailed listing of every transaction that impacted their portfolio, while others want the report as simple and streamlined as possible. Thankfully, Rent Manager lets you customize these statements on an owner-by-owner basis! Join this session to learn about all the ways you can tailor statements to improve their impact and readability.

Presenter: Lori Weaver
Presenter Job Title: Director of Client Services

Difficulty Level: Advanced
Requirements: Basic Knowledge of Owner Statements
Advanced Preparation: None
CPE Credits: Specialized Knowledge and Applications (1)



Preparing for the Eviction Process
Thursday, October 26th at 08:30 AM
Industry
It’s time to go to eviction court, an unfortunate aspect of residential property management. Dealing with nonpayment of rent, lease violations, property damage, illegal activities, etc. and the subsequent proceedings can be very costly and time consuming. This session explores best practices to better manage your bottom line, rid your property of problematic residents, and prepare you for eviction court. While you cannot always avoid going to court, you can avoid letting it become a stressful ordeal - it just requires some preparation both in and out of Rent Manager.

Presenter: Abbie Huffman
Presenter Job Title: Business Development Manager

Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: None
NARPM Certified



Saving your Sanity with Electronic Reconciliations
Thursday, October 26th at 08:30 AM
Accounting
Are you manually reconciling your bank and credit card accounts each month? That's crazy talk—come to this session immediately! Rent Manager makes it easy to electronically reconcile your real-world bank accounts and credit cards against your Rent Manager accounts with just a few clicks of the mouse. We even provide tools to help reconcile ePay transactions with PayLease (our partner for processing electronic payments). Join this session to learn how to save time each month by electronically reconciling accounts instead of doing it manually.

Presenter: Matt Purintun
Presenter Job Title: Purchasing & Project Manager

Difficulty Level: Intermediate
Requirements: Basic Knowledge of the Reconciliation Process
Advanced Preparation: None
CPE Credits: Auditing (1)



Writing Reports Like Stephen King
Thursday, October 26th at 08:30 AM
Administration
What makes Stephen King so successful? Is "It" because he writes like 900 pages a day? Probably. But he also knows how to write a story with a good hook—the thing that draws your attention and makes you want to read more. Report Writer can be used to create virtually any kind of report, but how do you make one that someone actually wants to read? This session examines how to brainstorm custom reports with good "hooks" for your business, and then flesh out those ideas in Report Writer. Whether you're a CARRIE or a CUJO, we invite you to take THE STAND against boring reports. Come learn how to make custom reports that are THE SHINING example of how Report Writer can help you go that extra GREEN MILE. See what we did there?

Presenter: Nathan Rapp
Presenter Job Title: Product Support

Difficulty Level: Advanced
Requirements: Working Knowledge of Report Writer and Scripting
Advanced Preparation: None
CPE Credits: Specialized Knowledge and Applications (1)



Accounting Gathering
Thursday, October 26th at 10:00 AM
Accounting
All accounting gurus are welcome for this networking session, where you'll have a chance to mingle with peers from all over the United States. This session is a great chance to ask your contemporaries how they handle specific accounting challenges so you can return home with new insights and best practices for managing the books of a management company.

Presenter: Ali Hinkle
Presenter Job Title: Training Manager

Difficulty Level: Intermediate
Requirements: Basic Accounting as an Accountant
Advanced Preparation: None
CPE Credits: None



Evaluating Marketing Mediums in the Rental Housing Industry
Thursday, October 26th at 10:00 AM
Integrations
This topic will provide a comprehensive look at your choices as rental marketers. Max will explore a methodology that can be used for determining which tools are best to use in each situation and how to prioritize and determine the efficiency of each marketing source that you have at your disposal.

Presenter: Max Steinman
Presenter Job Title: Director of Sales, Landlord Web Solutions

Difficulty Level: Overview
Requirements: None
Advanced Preparation: None
CPE Credits: None



Innovative Marketing for the Information Age
Thursday, October 26th at 10:00 AM
Business Skills
Websites, social media, PR, advertising video... With so many ways to promote your company, it's hard to know where to start. We're here to help guide you through this mysterious world of content creation and show you how easy it can be to develop innovative marketing content for your business. We'll cover the importance of content creation, what types of content you should make, and how to utilize online content to your advantage.

Presenter: Kari Miller
Presenter Job Title: Digital Marketing Coordinator

Difficulty Level: Beginner
Requirements: None
Advanced Preparation: None
CPE Credits: Management Services (1)



Student Housing Roommate Management
Thursday, October 26th at 10:00 AM
Industry
Student Housing requires a streamlined roommate management system. After all, you have more roommates and tenant turnover than any other industry. Need help wrangling in your students? This session explores the many features within Rent Manager that can help you handle different roommate situations. We'll combine best practices with real-world setups used by other Rent Manager customers to successfully manage their student tenants.

Presenter: Kathy Worley
Presenter Job Title: Senior Training Specialist

Difficulty Level: Intermediate
Requirements: Basic Experience Managing Student Housing
Advanced Preparation: None
CPE Credits: None
NARPM Certified



The Ultimate CRM Report
Thursday, October 26th at 10:00 AM
Property Management
Building strong relationships with your clients can help you responsibly grow your business. However, the larger your business gets, the harder it becomes to deliver quality Customer Relationship Management (CRM). This session examines how to build an advanced tracking system with history/notes and reports to effectively monitor your client relationships. Take advantage of custom reports (provided by us) that help your staff identify clients with insufficient communication or issues that need addressed. And while this system does include a lot of custom options, we'll make sure you can download all the necessary templates from our Online Template Library so that you can go back to your office and get this CRM system running ASAP!

Presenter: Tobias Friday
Presenter Job Title: Implementation Consultant

Difficulty Level: Advanced
Requirements: Experience with History Notes and Scripting
Advanced Preparation: None
CPE Credits: Specialized Knowledge and Applications (1)



Turning Rent Manager into Fort Knox
Thursday, October 26th at 10:00 AM
Administration
Rent Manager stores everything that's important to your business—account records, financial data, etc. This data must always be kept safe. You don't want users to accidentally mess up these important records, or even worse, have someone maliciously change your business data. If you have concerns about data security, then join this session to learn how to put Rent Manager into lock-down mode. We'll examine how to effectively limit what users can see and do in the program, lock down financial transactions in closed periods, and monitor users and their daily activities within the software.

Presenter: Jeff Lanter
Presenter Job Title: Technical Writer

Difficulty Level: Advanced
Requirements: Basic Knowledge of Rent Manager Permissions
Advanced Preparation: None
CPE Credits: Specialized Knowledge and Applications (1)