My Coach, LLC
KATHLEEN HARMON, CPM®, CAPS®, ARM®, CSA, CRM, is president and CEO of My Coach, LLC, an online training platform servicing the multifamily housing industry. She is also the principal of McKenna Management Associates, Inc., a real estate brokerage, management and consulting firm.
Kathy has managed more than 5,000 residential units and has delivered more than 21,000 hours of live training. She is passionate about our industry and shares her vast knowledge personally with students of the MY COACH training program in hundreds of on-line video segments.
She has served as president of both her Apartment Association and IREM Chapter as well as Regional Manager and Senior Vice President for National IREM.
Kathy’s books include Contemporary Apartment Marketing; Strategies and Applications; The Resident Retention Revolution; The Tenant Retention Solution; Marketing Residential Properties: The Science and the Magic; and Troubled Properties: A Practical Guide for Turning Around Troubled Assets.